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26th International Conference of the

TOC Practitioners Alliance - TOCPA


www.tocpractice.com

19-20 May 2016, Fukuoka, Japan

TOC
- (MTO)(MTA) Using TOC Replenishment to transform production from MTO to MTA


Junichi Sato

YAMAHA Kumamoto Products


19 th May, 2016


Junichi Sato

1991
2008

2012

Junichi Sato is the project leader of Logistics reforming project of YAMAHA


KUMAMOTO PRODUCTS Co., Ltd.
He joined YAMAHA in 1991, and was engaged in Production Planning and IT. He was
involved in SAP implementation at that time.

Junichi_Sato@y-k-p.co.jp

In 2008, he became a manager and integrated Production Planning and IT


departments for the sake of improving production performance through making full use
of IT.
In 2012, he was in charge of Management Planning for achieving the companys vision
and strategy of creating a unique production system that any competitors cant do. For
that, he conducted MTA Implementation in 2013.
He is currently preparing for the next challenge DTA implementation.
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26th International Conference of the TOC Practitioners Alliance - TOCPA

Overview
YAMAHA Kumamoto Products (YKP) is a manufacturing sister company of YAMAHA Motorcycle
produces marine engines and supply them to 180 countries.
Even through their products are supplied to the distribution chain, YKP run under the MTO mode of
operation and made the master production schedule driven by assembly.
Parts production had severe problems lack of capacity and mis-synchronization with subcontractors.
For solving these problems, YKP started Pilot implementation of MTIA Make to Internal Availability
in February 2013. After 2-3 months, YKP saw that production lead time was reduced significantly
while increasing productivity. Management decided to move to the full execution.
Since then, YKP developed their own IT tool for MTIA and started the preparation for expanding the
implementation to the distribution.

Features of this presentation


Bottom-up implementation
Transform from MTO to MTA
Win-Win relationship with subcontractors
Usage of Thinking Processes before and during implementation
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26th International Conference of the TOC Practitioners Alliance - TOCPA

Agenda

Company Profile
Background

Consensus

Starting Pilot Project


Conceptual Change from MTO to MTA

Inherent Simplicity

Collaboration with Subcontractors

Win-Win

Obstacles to be overcome

Respect

Results
Future Plan
Lessons Learned
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26th International Conference of the TOC Practitioners Alliance - TOCPA

Company Profile
YAMAHA Motorcycle

Outboard Motors
YAMAHA

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26th International Conference of the TOC Practitioners Alliance - TOCPA

Company Profile
Yatsushiro, Kumamoto, Japan
Name

Igusa

YAMAHA Kumamoto Products

Established

November 1998

Capital

490 Million yen

Employee

556

Business

Manufacturer of Marine Engines

Sales

21,800 Million yen

Banpeiyu

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26th International Conference of the TOC Practitioners Alliance - TOCPA

Business & Supply Chain


Casting

Smoothing

Machining

Painting

Assembly

Shipping

Chartering

RWH

Distributer

Stock

Stock

Stock

YAMAHA Kumamoto

Purchasing

To 180 countries

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26th International Conference of the TOC Practitioners Alliance - TOCPA

Manufacturing Process
RM

122 SKUs
Casting

Two Subcontractors work in our


plant - Outsourcing
Smooth
ing

Dependent Set-up
Long set-up time(3-10H)
Multiple CCRs

Machining

390 SKUs

PI

Common parts 100 SKUs

5,500 SKUs
Painting

Assembly

425 SKUs
Packing

445 SKUs
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Ship

26th International Conference of the TOC Practitioners Alliance - TOCPA

Agenda

Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles to be overcome
Results
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

Why TOC?
Tops dream

To become a true Coherent plant based on link management technique


SCM slogan

Synchronize Production and Sales by integrating physical process flow, information flow
and managerial flow
What is Coherent Plant?
Can we change the way of
Part Production?

Inventory is
Enemy?
Whats wrong with inventory?

Can solve
these issues?
Stabilized & Rapid

Flow

By reducing LT, we will achieve:

OE reduced
Demand satisfied

Implementing APS
Backward scheduling
But Murphy in execution

Same Demands?

Coherent Plant
Nimble & Strong Chain

Production

Increase Efficiency
Distribution

We have focused on higher DDP for HQ


Reduce
First target
But the need of customer in US is
same as in Indonesia?
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26th International Conference of the TOC Practitioners Alliance - TOCPA

Inventory
10

UDEs & Core Problem in


Parts Production

There is too much overtime in part production

There are too many items that have excess stock in front of assembly

Too much efforts and negotiations required to make a production plan

Many Improvement initiatives dont provide expected results

B
Control cost

D
Stick to the plan
that was set
or officially updated

A
Manage well
C
Meet assembly
schedule
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D
Take expensive
corrective actions to
add capacity

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11

Suggested Solution
Make to Internal Availability
Build enough Stock Buffer at SFWH, and replenish based on consumption from it
Purchased
Item
Procur
ement

Replenish

MTIA

Consume
X4

Casting

Smoot
hing

M/C

Request

PTA

SFWH

Paint

Assy

Pack

SFWH

Procur
ement

X180
countries

Dock
WH

Press
fitting

RWH

Pack
RM

Dealers

Areas for applying MTIA and


building Stock Buffers
SFWH Semi-Finished Goods Warehouse
PTA Purchase to Availability

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Parts
Center

CKD

26th International Conference of the TOC Practitioners Alliance - TOCPA

Complete Knock-Down

12

Getting Buy-in from Top Mgmt


Agreed our Core Problem and Direction of Solution.
But

4 Gates to overcome

Many Obstacles

Inventory will increase!!


Go back to the old days

Its not equipment


investment? Its not IT system
Implementation?
HQ havent
implemented

Gate3
Twice

Technology
Management
Gate1
7 times

Production

Gate2
3 times
Gate4

Business
Planning

PPC

Production

Is it
magic stick?
Use Transition Tree (TrT) to plan my actions
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26th International Conference of the TOC Practitioners Alliance - TOCPA

13

Agenda

Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles to be overcome
Results
Future Plan
Lessons Learned
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26th International Conference of the TOC Practitioners Alliance - TOCPA

14

Implementation Timeline
2012
Jan

Feb

Mar

Apr

May

Information
Gathering

Jun

Jul

2013
Aug

Consensus
Building

Sep

Oct

CRS &
Solution
Design

Nov

Dec

Getting
Buy-in

by Juntos

Jan

Feb

Pilot
Prepar
ation

Mar

Apr

May

Jun

Pilot
Execution

Joining MT Club* Mastering TP skills

Management Tools Program


TOC-TP Training Course

Management WS
Solution Offer to Director

Implementation Set-up WS
Knowledge Transfer to Core Team
Decision made
for Roll-out
MT Club Monthly volunteer study meeting by graduates of MT Program

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26th International Conference of the TOC Practitioners Alliance - TOCPA

15

Project Team
Steering
Committee

Project Leader

Core Team

Juntos
Keita Asaine

Junichi Sato

Juntos
Ryoma Shiratsuchi
PSNC
Katsuyuki Utsunomiya

Facilitator

IT 2p

PPC p

Casting, Machining
Mgrs, Supervisors
Smoothing
Mgrs, Supervisors

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26th International Conference of the TOC Practitioners Alliance - TOCPA

16

Implementation Set-up Workshop


MTA Game

with a
smile

Developing new planning procedure

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Conflict on how to use APS

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17

Preparing Pilot
1. Select controllable number of SKUs
for participating in Pilot
102 items
MTIA

Propeller line 93 items

MTIA
MTIA
MTIA DIOH

Crank line 9 items

2. Determine RRT Reliable


Replenishment Time per SKU and set
Target Levels
3. Develop procedures for planning
replenishment
4. Develop two types of Excel files
SKU file
WO file

5. Explain to Gemba
for supervisors & production managers

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SKU ID

JB8

JB9

SC1

30
6.0
80.0%
3.0

63
20.0
68.3%
2.5

9
0.0
100.0%
6.6

Name

Line

Type

JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8
JB8

MTIA

68S4594200YY80

68S-11

68U4594200YY80

68U-9

68V4594200YY80

68V-17

68V4594400YY80

68V-19

69G4594200YY80

69G-5-3/4

69G4594400YY80

69G-7

69W4594400YY80

69W-15

69W4594600YY80

69W-13

69W4594800YY80

69W-11

10

69W4595300YY80

69W-12

11

69W4595900YY80

69W-14

12

6E54594200YY80

6E5-19

13

6E54594400YY80

6E5-21

14

6E54594601YY80

6E5-17

15

6E54594800YY80

6E5-15

16

6E54595100YY80

6E5-13

17

6E54595300YY80

6E5-23

18

6E54595500YY80

6E5-11

19

6E54595700YY80

6E5-25

20

6E54595900YY80

6E5-14

21

6G54594200YY80

6G5-15

22

6G54594401YY80

6G5-21

23

6G54594601YY80

6G5-19

24

6G54594801YY80

6G5-17

25

6G54595100YY80

6G5-23

26

6G54595300YY80

6G5-16

27

6G84594800YY80

6G8-9-1/4

28

6J84594210YY80

6J8-8-1/4

29

6K14594600YY80

6K1-19

30

6K14594800YY80

6K1-17

MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA
MTIA

(TL)

414
244
49
36
414
3,618
515
2,274
1,343
1,872
278
966
323
1,801
3,709
1,156
40
618
3
423
481
65
472
552
19
99
251
76
87
97

(OH)

10
8
5
2
11
50
37
613
592
48
62
86
352
181
67
28
3
21
4
19
15
6
15
13
6
11
20
7
13
14

98%
97%
90%
94%
97%
99%
93%
73%
56%
97%
78%
91%
-9%
90%
98%
98%
93%
97%
-33%
96%
97%
91%
97%
98%
68%
89%
92%
91%
85%
86%

WO
(WIP)


(on request)
(in)
(out)

428
254
111
168
434
3,618
527
1,584
848
1,831
507
647
446
1,620
3,445
1,154
66
612
35
579
487
109
541
680
60
95
264
127
96
102

-24
-18
-67
-134
-31
-50
-49
77
-97
-7
-291
233
-475
0
197
-26
-29
-15
-36
-175
-21
-50
-84
-141
-47
-7
-33
-58
-22
-19

SKU File

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18

0
0
0
0
0
0
0
0
0
0
0
96
0
0
480
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

0
0
0
0
0
0
12
143
150
0
0
350
0
58
134
21
0
2
0
0
0
0
0
124
0
0
0
0
0
0

DIOH

17
5
3
3
3
32
5
144
114
106
18
45
3
58
114
54
0
14
0
13
6
2
9
8
0
1
4
0
2
1

0.6
1.8
1.7
0.6
3.9
1.6
7.5
4.3
5.2
0.5
3.4
1.9
136.9
3.1
0.6
0.5
10.5
1.5
0.0
1.4
2.4
3.5
1.7
1.7
63.0
7.5
5.5
21.0
7.0
12.8

Agenda

Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles to be overcome
Results
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

19

Our Previous Way of


Managing Production
Due Date

Process

Due Date

Due Date

Casting

Smoothing

Machining

Painting

Assembly

WO release

WO release

WO release

WO release

WO release

Scheduler

Leave to
Outsourcing

PPC Negotiate
with Production

Leave to
Production

IT
System
Planning

Due Date

Due Date

Scheduler

PPC negotiate
with Production

Inventory
Flow

Retention

Retention

Automatic Planning

Retention

Retention

Each process makes a plan based on local optima.


Too much WIP leads to longer Production lead time.
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26th International Conference of the TOC Practitioners Alliance - TOCPA

20

Inherent Simplicity
Nevertheless..

Reality

There are stocks hold after machining


processes.

If we have a warehouse, there is no need


to take order quantity into account
when determining production quantity
(Decoupled)
Downstream

Current procedure

Quantity and release date of WOs are


planned per each work center according to
master schedule of assembly it means
they are run under MTO having due dates
for assembly.

Due dates are set per each work center.

Supply

Demand

Why we have GAP

We had seen the area holding stocks as just a


stopping point (yard), not a warehouse.
There is no way (no idea) to give instructions for
which SKU, how may and when to produce.
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26th International Conference of the TOC Practitioners Alliance - TOCPA

21

Direction of Solution
WHAT to Change?
Stock area in front of assembly is
not Warehouse, but Yard.

TO WHAT to Change?
Establishing SFWH as Regulator
of Replenishment System.

Reducing inventory at any place is

Build Stock Buffer and commit to

a major consideration

availability at SFWH

Produce to Assembly Schedule.


WO quantity is influenced by
assembly schedule

Fixed Schedule.
Production plan is made fortnightly
Every process has local due date

Replenish to Consumption.
Determine WO quantity with
consideration of difference in
capacity from assembly

Flexible Schedule through


Buffer Management.
Frequently plan when to release
WO according to buffer status

WO Work Order

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26th International Conference of the TOC Practitioners Alliance - TOCPA

22

MTIA Rule 1:
Establishing SFWH as Regulator of
Replenishment System
Produced stock is Pushed to downstream
Stock after machining is treated as
WIP
Smoothi
ng

Casting

Machining

Paint/
Assembly

Manage stock per process


Focus on reducing inventory
(Inventories are all Enemy)

Supply to SFWH No Push


Stock after machining is strategically
treated as on-hand stock at SFWH

On the Way

Onhand
SFWH

Set Target Level per SKU and manage


Paint/
Assembly

total stock in the whole processes


Focus on ensuring Availability at
SFWH

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26th International Conference of the TOC Practitioners Alliance - TOCPA

23

MTIA Rule 2:
Replenishment to Consumption
Current way: Local PULLEventually PUSH

Casting

Smooth
ing

Machini
ng

Assembly

Assembly schedule is DRUM


WO quantity is planned in conjunction
with assembly schedule
We can not plan for preceding process
without determining the plan for postprocess

MTIA way: Global PULL


Replenish

Parts Production

Request

Consumption

SFWH

Assembly
Demand

Consumption from SFWH is DRUM


WO quantity is planned with
consideration of difference in capacity
from assembly
All processes in part production are
integrated

SFWH Semi-Finished Goods Warehouse


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26th International Conference of the TOC Practitioners Alliance - TOCPA

24

MTIA Rule 3:
Buffer Management
SFWH

On-hand
Stock

Replenishment
WO

No.1 Priority
Recovery
Actions

WO

Getting
Orders

After RED WOs


WO Priority

WO

To Assembly

After YELLOW WOs


WO

BM
Meeting

Not allowed to
release WO
Performance
Measurement

Daily check the progress


of Black/Red WO and
decide recovery actions
when needed

MTA Measurement
Report

Availability

Measure the level of


no stock-out

DIOH
Measure the level of
no-excess stock

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26th International Conference of the TOC Practitioners Alliance - TOCPA

25

Agenda

Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles to be overcome
Results
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

26

Seek for Collaboration with


Subcontractors
Listened to the subcontractors voice to understand their reality
Interview with GM
YKP puts pressure to reduce lead time,
But in reality, there are many shortages
Too many reworks
due to castings defective
eating our capacity
We dont understand
what is coherent plant

Offering our solution (MTIA)


Explain future vision and business needs
to secure Japanese production way by
coherent plant
Explain MTIA by our own words
Stock Buffer, Replenishment, Priority
To understand the image of the new way

As the result that:


The GM approved to add capacity temporarily to build stock buffer without hesitation.
GMs comments:
I understood that the MTIA could help us.
We didnt see any significant risk because of the careful approach by the pilot instead of full execution
MTIA has a robust mechanism so that we are all aligned through synchronized tool & measurements
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26th International Conference of the TOC Practitioners Alliance - TOCPA

27

Synchronized Local Actions


in Information/Decision Flow
Before
Planning

After
Integrated part production for sharing plan and execution

Machining

How is the current


consumption rate

PPC

Availability &

DBM

Any problem
DIOHon setting
target level?

Machining

Smoothing

WO File

Planning

Daily Consumption

This sequence of
WOs is suitable
for everyone

Outsourcing

Estimated
required APS
resources

Going to delay
due to Murphy

Planning
Casting

Casting

Machining

Tools
PPC

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Casting

PPC

Outsourcing

26th International Conference of the TOC Practitioners Alliance - TOCPA

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Agenda

Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles to be overcome
Results
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

29

Project Members Conflict


about Production Planning
Respect to the members idea
We had a two
conflicting ideas
about planning.

Supervisors do not have idea to give load


estimation for a week ahead.

Avoid
unnecessary
overtime

Manage well

Proper resource
allocation

PPC decides
detailed schedule
of machine shop

Supervisors
decides detailed
schedule of
machine shop

PPC knows only line level of load status.

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26th International Conference of the TOC Practitioners Alliance - TOCPA

Insufficient
information to decide
detailed schedule.
PPC and foremen has
different priorities.

Injection:
Supervisors and PPC
sit together and
combine their
information for
determining schedule.
30

Agenda

Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles to be overcome
Results
Future Plan
Lessons Learned
www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

31

Results:
Availability and DIOH
Propeller

Availability

Building enough
on-hand stock

93 SKUs
Availability
72% 82%
Availability (# of SKUs with DIOH1d)/93 SKUs
DIOH

3.1d 4.3d
DIOH Days Inventory On-hand
32
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26th International Conference of the TOC Practitioners Alliance - TOCPA

Results:
Availability and DIOH
Crank

Availability

Ensured
availability of RM

8 SKUs
Availability (# of SKUs with DIOH2d)/8 SKUs
DIOH Days Inventory On-hand
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Availability
92% 92%
DIOH

6.7d 8.1d

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33

Results:
Production Lead Time
Propeller

Crank

20

12
1 7 .6
18

1 0 .2
10
16
14

7 .5

1 2 .7
12
1 0 .6

6 .1
6

10
9 .2
8
6 .4

4
3 .8
6
4

0
0

PLT

17.6 d 6.4 d
65% reduction

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PLT

10.2 d 3.8 d
63% reduction

26th International Conference of the TOC Practitioners Alliance - TOCPA

34

Results:
Set-up Time
Propeller

Crank

4000

80

4000

3500

70

3500

30

25
3000

60

Ave

3000

Ave
2500

20

50

2500
2000

40

Ave

1500

Ave

2000

15

30

1500
10

MTIA start

1000

500

20

1000

MTIA start

10

500

Set-up time
2528 min 1827 min
reduced

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Set-up frequency
/mo /mo
reduces

Set-up time
2609 min 1668 min
reduced

26th International Conference of the TOC Practitioners Alliance - TOCPA

20137

20136

20135

20134

20133

20132

20131

201212

201211

201210

20129

20128

20127

20126

20125

20124

20123

0
20122

0
20121

20137

20136

20135

20134

20133

20132

20131

201212

201211

201210

20129

20128

20127

20126

20125

20124

20123

20122

0
20121

Set-up frequency
/mo /mo
reduced

35

Results:
Changed Gemba
WIP was vanished
Before

After
Pre-heating Machining

Line B

Line A

To yard
WIP

Post-heating Machining

Post-heating Machining

Pre-heating Machining

Line B

Line A

Supply from yard


Production plan was determined by post-process.
Line A had to hold stock due to lack of capacity.

Better resource assignment


Before

No pressure to balance capacity stock after Line A


goes to directory to Line B.

After

One person assigned for Line C and Line D. Ad-hoc

Easy to assign resources as WO priority is clear

Line D

Line C
Line C

Line D

Which line should I work for?


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WO1 WO2 WO3

WO1 WO2 WO3

Color status gives clear priority


Resources are allocated with concentrated

26th International Conference of the TOC Practitioners Alliance - TOCPA

36

Results:
Gembas Voices
Smoothing
Aluminum Processing
(Internal subcontractor)

Casting

Aluminum Processing

Casting

Supervisor, foremen

No expedites from
post-process

Casting Prod. mgr


Easy to manage
by controlling

stock level
per each item

Smoothing foremen
Reduced
unreasonable
overtime

Smoothing Supervisor

Available spaces
got wider because of
reduced WIP

Foremen

Easy to assign
resources between
Workplaces
No need to urgent
adjustment and
no waiting time

Steel Processing
foreman

Easier quantity control


because of shipping lot size
Our efforts for
in-process inspection
can be reduced

Aluminum Processing
Prod. Mgr

Management based on
latest information is effective
as we have troubles everyday

Whole processesProduction mgr, Supervisor


Space of warehouse will be insufficient, after roll-out started.

Reservations

Steel Processing

Casting
Containers will be not enough by increasing stocks at SFWH.

We will run space simulation


and take it into account.

We got positive and meaningful feedbacks from Gemba people!


www.tocpractice.com

26th International Conference of the TOC Practitioners Alliance - TOCPA

37

Roll-out Results:
Production Lead Time
Production Lead Time

Before 18d Target 9d

Actual
8.6d

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26th International Conference of the TOC Practitioners Alliance - TOCPA

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Roll-out Results:
Availability & DIOH
Availability
70% 90%

Availability & DIOH


Availability
Target 95

DIOH
Target 5d keep

# of delayed delivery to Assembly


300

250

# of delay to Assy
263 98

263
251
227
220
195

200

183
156
150
136
150

124
114

100

98
87

71

90

80
71

57

75

50
60
41

50

26
16
0
1

2013

www.tocpractice.com

2014

2013

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10

11

12

2014

39

Agenda

Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles to be overcome
Results
Future Plan
Lessons Learned
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26th International Conference of the TOC Practitioners Alliance - TOCPA

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Next Steps Synchronized


Production and Sales with MTA/DTA
Casting

Smoothing

Machining

Assembly

Dock

RWH

X4

Too many inventory


at Dock

Plant is suffering from


lack of capacity

Why
Currently, Dock is NOT warehouse !

Very long current Replenishment Time

Phase 1
MTIA Make to Internal Availability

Parts Production

Phase 3

Phase 2

SFWH

MTA Make to Availability

DTA Distribute to Availability


RW
H

Assy

CWH

RWH

RW
H
RW
H

Synchronize the Plant and


the Downstream Chain

www.tocpractice.com

New Replenishment Time

SFWH Semi-Finished Goods Warehouse


CWH Central Warehouse
41
26th International Conference of the TOC Practitioners Alliance - TOCPA
RWH Regional Warehouse

Agenda

Company Profile
Background
Starting Pilot Project
Conceptual Change from MTO to MTA
Collaboration with Subcontractors
Obstacles to be overcome
Results
Future Plan
Lessons Learned
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26th International Conference of the TOC Practitioners Alliance - TOCPA

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Lessons Learned
With my own words
It makes no sense to speak aloud the material provided by consultants.
Understanding the logic of solution and gaining confidence gives people security.

Resistance? Welcome!

Resistance to change is the first step to achieving goal. We should investigate


the reason behind their response and prove into the identity of the fear.

My mind is sending
If I tell the objective/reason with the mind of respect, then people will accept.

Focus
The key success factor is focusing instead of trying to do too much.

TOC Full-kit
I realized the power of TOC through experiencing not only replenishment solution
but also MT and CCPM. I am excited to expand the implementation DTA for
distribution and CCPM for engineering. I believe that TOC Full-kit will guide my
company to the right direction.
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Special Thanks
Dr. Goldratt, Mr. Oded Cohen, JUNTOSKeita & RyomaPSNCKatsuyuki
Top mgmt for giving Chance, Gemba for accepting Change, and PJ members for Challenge
And, my family
How Santa delivers all the right presents to the right children across the world, in one night !?
from Odeds material

This picture drove


me to this journey.

www.tocpractice.com

ItaruWhere does Santa come from?


DADFinland
Itaru
looks for a globe.
th

2012.4.14

My son (8 years old)

26 International Conference of the TOC Practitioners Alliance - TOCPA

My Precious
44

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