Professional Documents
Culture Documents
Angelina Spaulding
BIS 350: Organizational Assessment
College of Letters and Sciences
Arizona State University
can be easily administered in many settings. This model can help identify a wide range of
performance areas, as well as, provide detailed action items with corresponding responsible
parties to execute those actions to help identify the transformation processes (Perkins et al.,
2010). The Baldrige awards straightforward approach can be very helpful in a manufacturing
setting such as IBMs computer plant.
The LESAT assessment, the Shingo Prize and the Baldrige award can all be considered
effective tools when identifying quality and service performance levels at a manufacturing plant.
These three models all originally were designed to meld with manufacturing firms, however
these assessment can be used within any industry. When reviewing the Z Mainframe computer
manufacturing plant from the perspective of a senior manager for IBM the LESAT assessment,
the Shingo Prize, and the Baldrige award can all be considered acceptable instruments to help
facilitate performance awareness.
References
Lusthaus, C., Adrien, M., & Anderson, G. (2002). Methodological issues in organizational
assessment. In Organizational Assessment : A Framework for Improving Performance
(pp. 131- 155) [E-book]. Ottawa, ON, CAN: IDRC Books. Retrieved from
http://www.ebrary.com
National Institute of Standards and Technology. (n.d.). 2011-2012 Criteria for performance
excellence. Washington, DC: Baldrige Performance Excellence Program
Shingo Institute. (2014). Assessment Criteria. Retrieved from
https://myasucourses.asu.edu/bbcswebdav/pid-12739891-dt-content-rid67982137_1/courses/2016SpringA-X-BIS357-22990/Shingo%20Application
%20Guidelines%20w%20Highlighting.pdf
Massachusetts Institute of Technology. (2012, Feb.). LAI enterprise self-assessment tool
(least) version 2.0 facilitators guide. Retreived from
https://myasucourses.asu.edu/bbcswebdav/pid-12739890-dt-content-rid67982133_1/courses/2016SpringA-X-BIS357-22990/LESAT%202-Facilitators%20Guide
%20w%20Highlighting.pdf
Perkins, N., Valerdi, R. Nightingale, D. & Rifkin, S. (2010). Organizational assessment
models for enterprise transformation [Government Report]. Retireved from
https://myasucourses.asu.edu/bbcswebdav/pid-12739847-dt-content-rid67982134_1/courses/2016SpringA-X-BIS357-22990/Organizational%20Assessment
%20Models%20For%20Enterprise%20Transformation%20w%20Highlighting.pdf