Professional Documents
Culture Documents
By
Mr. ROHITH.R
Reg. No. 14XECMD063
Under the guidance of
MS.VIDYA.S.PATIL
FACULTY MEMBER
Bangalore University
2015-2016
Page 1
I hereby declare that Marketing strategies of leading Indian automobile companies; A case study
of Mahindra & Mahindra Ltd is the result of the project work carried out by me under the
guidance of MS.VIDYA.S.PATIL and Prof. NISHA RAJAN in partial fulfillment for the award of
Masters Degree in Business Administration by Bangalore University.
I also declare that this project is the outcome of my own efforts and that it has not been submitted
to any other University or Institute for the award of any other degree or diploma or Certificate.
Place: Bangalore
Name: ROHITH.R
Date: 12/8/15
Page 2
ACKNOWLEDGEMENT
I utilize the opportunity to express heartfelt thanks to Dr. S.M. VENKATPATHI, Chairman, East
point group of institutions Bangalore. DR. T.N. ROOPA Director, East Point College of higher
education and Prof. NISHA RAJAN H.O.D, Department of management studies for their valuable
encouragement in carrying this project.
I thank all other faculty members of the department of management studies for their continuous
support in carrying out all my project activities.
I offer my humble, sincere and great thanks to my beloved parents who are the never ending source
of inspiration to me.
Place: Bangalore
Name: ROHITH.R
Date: 5/9/15
Page 3
TABLE OF CONTENTS
Sl.No
Contents
Page.
NO
1- 4
Research Design
5- 9
25- 31
32
33
Experiential learning
34
Conclusion
35
Bibliography
Page 4
INTRODUCTION
The automobile manufacturing industry in India dates back to 1948. At that time there were just
three companies manufacturing passenger cars i.e. Premier Automobiles in Mumbai, Hindustan
Motors (HM) in Kolkata & Standard Motors Products India in Chennai. In early years the Indian
automobile Industry faced several challenges and road blocks to growth because in those days
automobile manufacturing was subject to restrictive tariff structure, strict licensing and limited
avenues for expansion. Due to lack of competition initially the prices of cars were extremely high.
And the customers had to wait for a long period of time for car. Before Independence India was
considered as a market for imported vehicles. In the 1950s the arrival of Tata Motors, Mahindra
& Mahindra & Bajaj Auto led to steadily increasing vehicle production in India.
In 1953 the government of India and the private sector launched efforts to create an automotive
component manufacturing industry to supply to the automobile industry. By the end of 1970s,
significant changes in the automobile industry were witnessed. After 1970 the automobile industry
started to grow, but that growth was mainly driven by scooters, tractors and commercial vehicles.
In 1983, the government of India made a tie-up with Suzuki Motor Corporation of Japan to
manufacture low-cost cars in India. The Maruti 800 which is still known rolled out the factory of
Maruti Udyog Limited in December 1983 and changed not just Indias automobile industry but
also the way people commuted and travelled. In 1990s through liberalization initiatives India
opened its gates for all the countries and in 1993, the government followed up its liberalization
measures with noteworthy reductions in the import duty on automobile components. Today the
Indian automobile market has a mix of large domestic automobile players like Tata Motors,
Mahindra & Mahindra, Bajaj, Hero Motocorp, Ashok Leyland and major international giants
including Suzuki, Honda, BMW, Audi, DaimlerChrysler, Volvo, Hyundai, Toyota, Nissan,
General Motors and Ford etc.
Page 5
INDUSTRY PROFILE
AUTOMOBILE INDUSTRY
In the year 1769, a French engineer by the name of Nicolas J. Cannot invented the first
automobile to run on roads. This automobile, in fact, was a self-powered, three-wheeled, military
tractor that made the use of a steam engine. The range of the automobile, however, was very
brief and at the most, it could only run at a stretch for fifteen minutes. In addition, these
automobiles were not fit for the roads as the steam engines made them very heavy and large, and
required ample starting time. Oliver Evans was the first to design a steam engine driven
automobile in the U.S.
A Scotsman, Robert Anderson, was the first to invent an electric carriage between 1832 and
1839. However, Thomas Davenport of the U.S.A. and Scotsman Robert Davidson were amongst
the first to invent more applicable automobiles, making use of non-rechargeable electric batteries
in 1842. Development of roads made travelling comfortable and as a result, the short ranged,
electric battery driven automobiles were no more the best option for travelling over longer
distances.
The Automobile Industry finally came of age with Henry Ford in 1914 for the bulk production of
cars. This led to the development of the industry and it first begun in the assembly lines of his car
factory. The several methods adopted by Ford, made the new invention (that is, the car) popular
amongst the rich as well as the masses.
According the History of Automobile Industry US, dominated the automobile markets around
the globe with no notable competitors. However, after the end of the Second World War in
1945, the Automobile Industry of other technologically advanced nations such as Japan and
certain European nations gained momentum and within a very short period, beginning in the
early 1980s, the U.S Automobile industry was flooded with foreign automobile companies,
especially those of Japan and Germany.
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Page 7
Page 8
RESEARCH DESIGN
To find out various types of marketing strategies taken by leading Indian Automobile
companies
To study the post liberalization scenario of the automobile industry in India and the
existing marketing strategies being adopted by the automobile manufacturers.
To conduct a research about blue sense application available in Mahindra XUV500 car
and measure its popularity among customers
Page 9
Page 10
SECONDARY DATA: Information that already exist, have been collected for another purpose.
SOURCES: Sources include census reports, trade publications, and subscription services
Secondary source of data used consists of books and websites
SAMPLING: It concerned with the selection of a subset of individuals from within a statistical
population to estimate characteristics of the whole population
UNIVERSE AND SAMPLE SIZE
The universe of the study limited to Indian automobile industry and some leading Indian
automobile companies too. Sample size is limited to 50 Respondents
SAMPLING METHOD:
CONVENIENCE SAMPLING: It is a non- probability sampling technique where subjects are
selected because of their convenient accessibility and proximity to the researcher.
TOOLS FOR ANALYSIS
Data collected is analysed by using charts & graphs
.
Page 11
As the period of the project is given as 4 weeks, the project has been conducted
within four weeks.
The chance of biased response cant be eliminated even though all necessary steps
were taken to avoid the same.
2.5
REVIEW OF LITERATURE
Sumit Jain & Dr.R.K.Garg, in their research paper described about current scenario of automobile
industry and challenges facing by Industry. They pointed that, the companies have to shorten
product lifecycles in order to react to the expectations of individualize and fast changing consumer
demands with innovative products, and the integration of strategic partners with more
responsibility into the value chain should be intensified.
Exim banks occasional paper highlighted that the global financial meltdown of the year 2008 has
created a precarious condition across various sectors, which has forced countries and industries to
take a fresh look at their future strategies. The paper also pointed out that the Indian automotive
industry holds significant scope for expansion, both in the domestic market, where the vehicle
penetration level is on the lower side as compared to world average and in the international market,
where India could position itself as a manufacturing hub.
Rajkumar Gautam & Sahel Raj, in their research paper depicted the scenario of automobile sector
of the world and India. In their paper they have investigated that the globalization process has
affected the sector in all the areas of manufacturing, sales, personal research & development and
financing. They also concluded that, in order to meet the challenges posed by globalization the
Page 12
P Krishnaveni in her article focuses on the current details and some future plans of Maruti Suzuki
India Ltd. The article also highlighted the various innovation of company like introduction of
Electronic power Steering (EPS), introduction of superior quality of 16*4 hyper tech engines
3. MARUTI SUZUKI: company was founded in 1981 and captured 37% of Indian 4 wheeler
market. Its head quarters is in Delhi and more than 6000 employees have associated with it
4. HERO MOTOCORP: its a scooter motorcycle manufacturing company. Initially it was joined
with Honda of Japan. In 2010 Honda decided to move away from the joint venture. and in 2011
company has renamed as hero motocorp.
5. BAJAJ AUTO LTD: it is a prominent Indian manufacturing company. It was started in 1930
by jamnalal Bajaj.
6. ASHOK LEYLAND: Established in 1948, head quarters are in Chennai. Company is a part of
eminent hinduja group.
Page 13
TATA MOTORS
Advertising strategies
Advertisement has been employed as the foremost tool among the marketing strategies of Tata
motors. Tata Motors were extremely successful in the producing the brand image, by employing
several marketing strategies, including using prominent celebrity as their spokesperson. Tata
Motors has provided numerous pioneering attributes, like installing a camera at the car rear to
provide assistance during reversing.
Development of Brand Image
. Tata Motors products have been associated with high performance, economical, and durability
due to advertisement efforts. Tata Motors succeeded in the creation and maintenance of a proficient
brand image. Tata Motors appreciated the customer reasons for buying, such as need, status,
soothing, style, and innovation. The organization constantly endeavours to introduce product
improvements. They possess an engineering competence exceeding 100 years, and are thus can
accurately appreciate the need of their customers.
Cost Policy
Marketing strategies of Tata motors include strict price control, maintaining a balance between the
customer buying power, and the profits desired by the organization. Tata Motors seriously
considered the market conditions, manufacturing cost, inflation, competition, and other financial
aspects while determining the cost of their products
MARUTI SUZUKI
BRAND POSITIONING STRATEGIES
Maruti Suzuki believes in research and before launching a product the Maruti team does an
extensive research on the needs of the customer. Maruti try to understand the customers
Page 14
PROMOTIONAL STRATEGY
Maruti Suzuki India Ltd has a formidable line-up of vehicles in its stable and has been quite
aggressive about promoting each of its automobile brands. With an intention to face with cutthroat
competition and due to declining market shares, in 2000 Maruti Suzuki cut the prices of few
models like Wagon R, Omni and Maruti 800 because Maruti knew very well that the Indian
consumer is very sensitive about price & this price cut will definitely beneficial for company. In
Jan 2002 to attract the customers, Maruti decided that some of its corporate assets in Delhi
including Marutis manufacturing plant and childrens park should be promoted. With an intention
to promote road safety and efficient driving the company held carnivals periodically at IDTR.
In 2003, to attract the customers Maruti Suzuki launched attractive campaign like Change Your
Life. The company also offered vehicle insurance for One rupee only. In this campaign the
customers were asked to write down the chassis and engine number of their vehicles on the entry
form and had to answer the question. In this contest the winners were chosen by a draw of lots and
were entitled to gifts worth Rs.50 million. In 2004, Maruti introduced the 2599offer under which
by paying an EMI of Rs. 2599 for seven years after a down payment of Rs.40000, a consumer
could buy a Maruti 800. In 2004 Maruti introduced the Teacher Plus scheme, in a tie up with
SBI. In this scheme the bank offered reduced rates of interest for teachers who were interested in
buying a new car.
Rural India is a fast emerging as a focus area in the countrys economy. Maruti knew that there is
a great potential in rural markets & in rural markets, the endorsements of opinion makers takes
precedence over an informed objective Judgment. Considering this fact, Maruti Suzuki launched
a panchayat scheme for such opinion makers which covers the village Sarpanch, doctors and
teachers in government institutions, rural bank officers where in an extra discount is given to make
a sell. As a part of customer engaging strategy and to attract the potential customers Maruti
organized various festivals wherein local flavor is added by organizing traditional social activities
like Gramin Mahotsava are conducted round the year. As a part of promotional approach Maruti
Suzuki promoted Swift & other brands through sponsoring various live programs (Dancing shows)
like Dance India Dance.
Page 16
ADVERTISING STRATEGY
Marutis advertising campaigns included TVCs, Radio and Print ads, Point of Sale, Mobile
promotions, online marketing, Outdoor promotions. Marutis advertising strategy focused both on
building up its corporate image and promoting its cars. Marutis campaigns emphasized different
aspects of its cars, including fuel efficiency, looks, space, etc. In the late 1990s, Marutis
advertising campaigns were handled by Lowe India (later known as Lowe Lintas & Partners, India)
and Red diffusion DY&R. While advertising related to Esteem, Zen and Baleno were handled by
Lowe India and the ad campaign of Maruti 800, Gypsy, Omni and Wagon-R were handled by Red
diffusion. With an intention to promote the all brands effectively, in 2000 Maruti decided to
appoint Capital Advertising. In 2003, Maruti Suzuki came up with an innovative advertising that
became popular for its simplicity and clear message. In this ad one child plays with his toy car &
when the father asked him, he replies, Kya karoon papa petrol khatam hi nahi hota. This ad
depicted the fuel efficiency of Maruti Suzuki.
head-on
and
rev
up
market
share.
Mahindra is eyeing a quick turnaround in the current financial year, the vendors said. If monsoon
is normal, M&M expects sales of 5.37 lakh units in its automotive business, including small
commercial
vehicles,
pick-up
trucks,
cars
and
UVs.
The UV segment, which makes up for almost half a million units, has attracted many new entrants
including the Eco Sport from Ford and Renault's Duster. With Maruti Suzuki, Hyundai and others
lining
up
new
SUVs,
competition
will
intensify.
We are playing to win. We have all the enabling factors for winning including right products," a
Mahindra
executive
was
quoted
by
the
vendors
who
attended
the
meeting.
Mahindra is banking on the new models S101, the micro SUV for small-car buyers and U301
the compact SUV aimed at compact sedan buyers expected to sell 45,000 to 50,000 units.
M&M entered the two wheeler market in 2008 and the truck and bus sector in 2005.
Page 17
Peugeot
in
Africa
and
Southeast
Asia.
On commercial vehicles, with a revival expected in the market and the introduction of new
variants, the company hopes to break even in the next two to three years.
HERO MOTO CORP LTD
planning to introduce few more models in years time in order to make their portfolio of products
more versatile. They are trying to introduce new models at the premium segment as it has high
margins and the company feels that its the segment which is will grow in the near future as the
income of people will increase with the change of life styles .HML also intend to introduce few
models which are economical in nature as they this segment provides the volumes to the company.
Hero Moto Corp still wants to charge a price of premium as its brand enjoys a high level of
respectability and reliability among the target customers as their products have already proved
their mettle in the market and enjoy high level of brand equity among the target customers. Hero
Moto Corp has an advantage of large no of dealers and also economies of scale which help them
to absorb the costs to a great extent.
Page 19
Page 20
Page 21
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ASHOK LEYLAND
LEYLAND NEXT TARGET MARKET: GEOGRAPHIC SEGMENT
The major concern of Leyland next is to capture all the district headquarters of the country resulting
in its coverage of almost all over the country.
LEYLAND NEXT TARGET MARKET: PSYCHOGRAPHICS
With new image Leyland next will provide to its buyers, owners will feel more confident and
proud considering that Leyland is an international organization with strong background resulting
driving Leyland next a status symbol. Also safety and comfort are big factors of considerations in
a consumers mind so Leyland by focusing on these factors will attract safety and comfort conscious
people. Seeing its potential, consumers will most likely shift to Leyland next.
Page 23
Page 24
TVS MOTORS
Marketing strategy:
. The company had huge demand in moped, scooter and only in premium motor cycle; so these are
volume key drivers in TVS motor company. The company is planning to build key model brand,
so company had planned to have sustain success in their products like Star, Victor and Apache.
These products had made brand image to maintain its success and these success made the company
to introduce the new products in the market. These are key volume drivers and their focus to sustain
their growth of the company.
TVS motors have decided to launch seven new vehicles at a time in the year of 2007, so this will
make the company as a young multinational company. This makes work for continues three years
to rollout all these seven products at a time. Within these seven vehicles, four of them are twowheelers and three are passenger three-wheeler vehicles. These products are various technologies,
design and new engine. TVS introduced CCVTi engine which reduce carbon- monoxide by 70%
which make green revolution and also introducing Fuel injection technology which consumes less
fuel. TVS motors first introduce the electric scooter due to increase in fuel price in India. These
are marketing strategies to cover imagination of people.
TVS continuous improvement in quality of products resulted in winning various quality awards
which brings more value for the customers. TVS offers 5-year warranty for Star vehicles, which
gives customers more preference. These customer satisfaction and quality are the one of major role
for marketing strategy. TVS dealers are using their own individual promotion plans to the final
buyers. The company advertises to the customers to provide offers to buy products where dealers
provide with sale promotion to the product now. The company offering more promotional plan
such as exchange offer, finance conveniences to the customers, free services, follow-up customer
for their services and complaints and other festival offers. These are various marketing strategy
promotions to customers for buying the products and giving excellent service to their products to
have sustained growth in market place.
Page 25
Through this application, XUV500 owners will be able to connect with their vehicle via Bluetooth,
get information about periodic maintenance, tune-in to their desired radio station and operate as
well as control the infotainment system using their Android devices, sitting anywhere in the
XUV500.
Mr. Rajan Wadhera Chief Executive Technology, Product Development & Sourcing, Mahindra
& Mahindra Ltd said, The Mahindra BLUE SENSE APP, designed by Mahindra & Mahindras
Electronics team, is designed to take user experience to the next level
As per the calculations of company there are 41000 above
downloads has been done from play store for this app. But according to the survey which has
conducted by the officials less than 10000 people only is using the BLUE SENSE APP with all
upgrades. Rest of the people has not taken interest towards this app or majority of XUV owners
havent started the usage yet.
Page 26
ANALYSIS
The innovative Mahindra BLUE SENSE APP connects with the infotainment system of the
XUV500 & can control features of the infotainment system. Vital information related to climate
control, alerts, TPMS (Tyre Pressure Monitoring System) etc can also be seen
The App is supported on Android phones and it is for W8 model of the XUV500
Android devices typically work like Remote from anywhere inside the XUV500
a) The mahindra blue sense app has mixed responses among customers who have used
it yet. But most of the customers agree with the fact that it is certainly an innovative
concept of mahindra & mahindra ltd. Whatever blue sense app provides nice user
interface.
Earlier mahindra & mahindra ltd had launched a Tell tale app
which has been downloaded more than 4000 XUV500 users in their android device.
But blue sense app has included more extra features than the previous
Tell tale app.
CUSTOMER RESPONSES
Most repeated complaints from the users
always need to depend upon mahindra service centre for upgrading app
Drain battery of phone too much. Even after closing it keeps running in background
Page 27
b) Several strategies can be adopt to make the app popular among customers
* inform the customers about the app during purchase only rather than letting them to know from
other users.
* Many of the automobile dealers of mahindra ltd have no idea still about this app. They are very
conscious in all area of sales and services. But apart from that they dont have any idea about this
app .so let them to study about blue sense app also provide guidelines to explain it before
customers.
c) Still blue sense app requires improvements as per customers opinions.
Like a) add more controls like AC blower control
b) Upgrade the app during certain intervals with new features
c) More improvements while controlling music system
d) Add option to save fm stations
e) Make the app compatible with Windows 6 & windows 7 platforms
Page 28
No. of respondents
5
16
20
9
50
Percentage
10%
32%
40%
18%
100%
60
40
No. of respondents
20
Percentage
0
18-24
25-34
35-39
40 above
Total
INTERPRETATION
Majority of the respondents belong to the age group of 35-40 years.
No: of Respondent
Percentage
Male
45
90
Female
Total
5
50
10
100
Page 29
100
No: of Respondent
50
Percentage
0
Male
Female
Total
INTERPRETATION
Majority of the respondents are males
No. of respondents
20
Percentage
40%
16%
26%
18%
100%
8
13
9
50
60
50
40
30
20
10
0
No. of respondents
Percentage
Business Employee
Govt.
Others
Employees
Total
INTERPRETATION
Majority of the respondents belong to business category.
Page 30
Percentage
XUV 500
No. of
respondent
38
Xylo
6%
Scorpio
10%
Bolero
8%
76%
40
35
30
25
20
15
10
5
0
Series1
Series2
XUV 500
Xylo
Scorpio
Bolero
INTERPRETATION
Majority of the respondent chooses their favourite product as Mahindra XUV 500.
5) Are you satisfied with the Mahindra XUV 500? (Table 5& graph 5)
Satisfaction
level
Satisfied
No .of
respondents
43
Percentage
Dissatisfied
14%
Total
50
100%
86%
Page 31
Series1
20
Series2
10
0
Satisfied
Dissatisfied
Total
.
INTERPRETATION
Majority of the respondents are satisfied with Mahindra XUV 500.
6) If yes, what is your level of satisfaction in the following factors of Mahindra XUV 500?
(Table 6 & graph 6)
Factors
Price
Dissatisfi
ed
Highly
dissatisfie
d
Quality
40
Comfort
38
Interior
39
Fuel
efficiency
36
11
50
40
Price
30
Quality
20
Comfort
Interior
10
Fuel efficiency
0
1
Page 32
No. of respondents
Percentage
46
92%
1-2 weeks
6%
2-3 weeks
2%
0
50
0%
100%
60
50
40
30
Series1
20
Series2
10
0
Less than
one week
1-2 weeks
Total
INTERPRETATION
It is thus obvious that 92% of the respondents replied that the complaints were redressed by
Mahindra & Mahindra within a week.
Page 33
No. of respondents
Percentage
37
9
4
50
74%
18%
8%
100%
40
30
Series1
20
Series2
10
0
Good
Fair
Poor
INTERPRETATION
Majority (74%) of the respondents agreed that the position of Mahindra & Mahindra was good.
9) Are you satisfied with the sales promotion strategies of Mahindras products? (Table 9&
graph 9
Satisfaction on sales
promotion
Satisfied
No. of respondents
30
Percentage
60%
Dissatisfied
20
40%
Total
50
100%
Page 34
Satisfaction on sales
promotion
40
30
Satisfaction on sales
promotion No. of
respondents
20
10
0
1
INTERPRETATION
Majority of the respondents (86%) satisfied with the sales promotion strategies of Mahindra &
Mahindra.
Currently using
Once used then stopped
Not interested
Dont know
Total
120
100
80
60
40
20
0
No. of people
9
6
20
15
50
18
12
40
30
100
NUMBER OF PEOPLE
%
Interpretation
82% of people are not using blue sense application. They are the majority portion according to my
research. Only 18% of people are still using this app.
Page 35
FINDINGS
Maruti Suzuki takes care about producing vehicles for almost all age groups
Hero motocorp arranges safe road program which provides riding decision
Mahindra servicing centres redress their customers complaints within 1 week only
SUGGESTIONS
Major portion of Indian population is belonging to middle class group. So I think companies
should have to think on this matter more
Companies can pay more attention towards pricing in order to explore more potential market
TV ads are playing big role in promotion. So companies can hire more TV ads in order to
explore large potential market
Hero safe road program is an entirely different promotional strategy. Other companies can also
arrange that kind of program as a marketing strategy.
Customers are still not aware about Mahindras blue sense application and its applicabilitys.
More upgrades are necessary to this app to make it popular among customers
Page 36
Page 37
EXPERIENTIAL LEARNING
The project was an entirely different activity of learning under my MBA graduation. Because what
I have learned in my first year was just theoretical knowledge of management. But during the
beginning of this semester only I started doing practical application of those theories, known as a
project. The teaching learning methodology of the coveted Bangalore University emphasise the
industry institute interaction with a view to prepare us- students for taking up corporate
assignments efficiently. Towards achieving this we are preparing the project.
The project was helpful these ways: Increase in knowledge, growth in self-reliance, and
improved attitudes towards learning.
Students involved in projects take greater responsibility for their own learning than during
more traditional classroom activities
Page 38
CONCLUSION
Customers are the real king of the business world. To attract customers, a business
organisation has to follow certain marketing strategies. Because marketing strategies is the only
way to gain the attention of customers. The main purpose of this study is to know various
marketing strategies followed by leading Indian automobile company
This study concludes that Automobile industry has faced wide range of growths and
developments in its history. It had lot of improvements in almost all area. When it comes to India,
7 companies are leading Indian automobile industry. I.e. Tata, Maruti Suzuki, hero motocorp, TVS
motors, Ashokh Leyland, Bajaj, and Mahindra. Each and every company have their own marketing
strategies, which may vary from one company to another.
As per my case study, what I have done on Mahindras Blue sense application of XUV500
it was an innovative concept of mahindra automobiles. Also was an entirely new concept. But the
company failed to reach this innovative concept in the mind of customers. They were aware about
this app but havent shown the urge to use it. I n common words no one understand the necessity
or speciality of this app. This is happened only because of the lack of promotional strategies. The
company itself hasnt shown any interest to make it popular among its customers. They dont have
any ad on this also. So it hasnt reached in the attention of many people.
So I can conclude that whenever a company take an initiative approach either in their
products or service that should be informed to each and every customer through advertisements.
Otherwise their efforts wouldnt have luck to be a success.
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Page 40
Week
Dates
20/7/15
II
III
IV
Initials of CoGuide
Collected
information
regarding Indian
automobile industry
and leading
automobile
companies and their
marketing strategies
5/8/15
Took decision to do
a case study on
Mahindras blue
sense app. Got
permission to visit
mahindra servicing
centre.
14/88/15 First visit to the
organisation.
Interaction with HR
manager and
discussed about the
case. Got ideas and
directions from him
17/8/15 Interaction with
staffs of the
organization.
Discussed about the
competition of
automobile sector
under Indian
market. Collected
little more
information
regarding
Mahindras
marketing strategy
Page 41
QUESTIONNAIRE
1) Age group of respondent
18-24
25-34
35- 39
40 above
2) Gender of respondent
Male
Female
3) Occupation of respondent
Business
Employee
Govt.
Other
XUV 500
Xylo
Scorpio
Bolero
Satisfied
Dissatisfied
1-2 week
more than 3 week
Page 42
Sl.
No
Factors
1
2
3
4
5
Price
Quality
Comfort
Interior
Fuel
efficiency
Highly
Satisfied Neutra
Satisfied
l
Dissatisfied Highly
dissatisfied
8) What is your perception towards Mahindras products comparing with their competitor?
Good
Fair
poor
Satisfied
dissatisfied
Currently using
Not interested
Page 43