Canon IR Advance 500 Trouble Error Codes

1
Canon iR Advance 500 Trouble Error Codes List

Code
Description
Remedy
Fixing Assembly low temperature error

The detected temperature of the Fixing
E000Main Thermistor (THM1) failed to reach
0001
the specified temperature at the fixing
start control.
1. Perform the following to clear the

error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).
Fixing Assembly high temperature error

E001- The Fixing Main Thermistor (THM1)
0000 detected 250 degrees C or higher for
200msec or longer on end.

and then ON.
open circuit)
Assembly.
(PCB4).
(PCB1).

(hardware detection)
E001- The hardware circuit detected
0001 overheating of the Fixing Main Thermistor
(THM1) or Fixing Sub Thermistor (THM2)
for 30msec or longer on end.

and then ON.

open circuit)
Assembly.
(PCB4).
(PCB1).

E001- The Fixing Sub Thermistor (THM2)
0002 detected 295 degrees C or higher for
200msec or longer on end.

and then ON.
open circuit)
Assembly.
(PCB4).
(PCB1).

Fixing Assembly temperature rise error
1. The Fixing Main Thermistor (THM1)
and then ON.
detected the temperature of lower than
115 degrees C for 400msec or longer on Assembly. (Connection error of the
end 6.0 seconds later after detecting 100 Drawer, connector disconnection,
E002degrees C.
open circuit)
0000
150 degrees C for 400msec or longer on Assembly.
end 6.0 seconds later after detecting 140 4. Replace the Fixing Assembly.
degrees C.
(PCB4).
(PCB1).
E003- Fixing Assembly temperature decrease
0000
error (during printing)

80 degrees C for 200msec or longer on
end.
2. The Fixing Sub Thermistor (THM2)
60 degrees C for 200msec or longer on
end.

and then ON.
open circuit)
Assembly.
(PCB4).
(PCB1).
Thermistor disconnection detection error

E004- The disconnection of the thermistor
0000 connector was detected for 30msec on
end.

open circuit)
Assembly.
(PCB4).
(PCB1).
Main Motor (M2) rotation error

The lock signal was not detected for 2.0
E010seconds while detecting the signal every
0001
100msec since starting the drive of the
motor.
1. Check the connector connection

between the Main Motor (M2) and the
DC Controller PCB (PCB1).
2. Replace the Main Motor (M2).
(PCB1).
Main Motor (M2) rotation error

The lock signal was not detected 5 times
E010in a row for 500msec while detecting the
0002
signal every 100msec during driving
(after the lock signal detection).

between the Main Motor (M2) and the
2. Replace the Main Motor (M2).
(PCB1).
Waste Toner Motor (M3) rotation error

E013- The same level of the lock signal was
0000 detected 375 times in a row while
detecting the signal every 2msec.

between the Waste Toner Motor (M3)
and the DC Controller PCB (PCB1).
2. Replace the Waste Toner Motor
* If paper is being fed, the error occurs

after the paper has been delivered.
(M3).
(PCB1).
Fixing Motor (M1) rotation error

E014seconds while detecting the signal every
0001
100msec since starting the drive of the
motor.

between the Fixing Motor (M1) and
the DC Controller PCB (PCB1).
2. Replace the Fixing Motor (M1).
(PCB1).
Fixing Motor (M1) rotation error

The lock signal was not detected 5 times
E014in a row for 500msec while detecting the
0002
signal every 100msec during driving
(after the lock signal detection).

between the Fixing Motor (M1) and
the DC Controller PCB (PCB1).
(PCB1).
Fixing Motor (M1) pressure release error

The pressure release of the Fixing
E014Assembly was not detected for 3.0
0003
seconds during the pressure release
drive.

between the Fixing Pressure Release
Sensor (PS18) or the Fixing Motor
(M1) and the DC Controller PCB
(PCB1).
2. Replace the Fixing Pressure
Release Sensor (PS18).
(PCB1).
Fixing Motor (M1) pressurization error

E014- The pressurization of the Fixing
0004 Assembly was not detected for 3.0
seconds during the pressurization drive.

between the Fixing Pressure Release
Sensor (PS18) or the Fixing Motor
(M1) and the DC Controller PCB
(PCB1).
2. Replace the Fixing Pressure
Release Sensor (PS18).
(PCB1).
Detection of the toner clog between the

Hopper Unit and the Developing
Assembly
When the Developing Assembly Toner
E020Sensor (TS2) detected toner-absent
0000
and the Hopper Toner Sensor (TS1)
detected toner-present, the Developing
Assembly Toner Sensor (TS2) did not
detect toner-present though the Hopper
1. Check the rotation of the Hopper

Motor Gear. (If it is rotating, the
sensor may not be detecting
correctly. In that case, perform the
following to supply toner to the
Developing Assembly: COPIER >
FUNCTION > INSTALL > TONER-S
in the Service Mode.)
2. Replace the Developing Assembly.
Motor (M6) rotated by 194 times at

3. Replace the Hopper Unit.
intervals of 1.0 second with having turned 4. Replace the DC Controller PCB
on the Developing Cylinder Clutch (CL2). (PCB1).
* If paper is being fed, the error occurs
after the paper has been delivered.
Code
Description
Remedy
Disconnection of the Developing Assembly

Toner Sensor (TS2)
1. At normal speed: The Developing
Assembly Toner Sensor (TS2) signal was
detected 7500 times in a row at intervals of
E024100msec.
0001
2. At low speed: The Developing Assembly
Toner Sensor (TS2) signal was detected 4500
times in a row at intervals of 100msec.
* If paper is being fed, the error occurs after
the paper has been delivered.
1. Check the connector

connection between the
Developing Assembly and the
2. Replace the Developing
Assembly.
3. Replace the DC Controller
PCB (PCB1).
Connector disconnection of the Hopper Toner

Sensor (TS1)
The connection signal of the Hopper Toner
E025Sensor (TS1) was not detected 10 times in a
0000
row for 100msec.

Hopper Unit and the DC
Controller PCB (PCB1).
2. Replace the Hopper Unit.
PCB (PCB1).
Bottle Motor (M5) rotation error

The same level of the Bottle Motor (M5) lock
E025- signal was detected 230 times in a row while
0001 detecting the signal every 2.0msec.

connection between the Bottle
Motor (M5) and the DC
2. Replace the Bottle Motor
(M5).
PCB (PCB1).
Laser Scanner Motor rotation error

After startup of the Laser Scanner Motor, the
speed lock signal of the Laser Scanner Motor
E110was not detected although a specified period
0001
of time had passed.
*When the same status was detected again
after executing an error retry.

connection between the Laser
Scanner Unit and the DC
2. Replace the Laser Scanner
Unit.
PCB (PCB1).

After the speed lock of the Laser Scanner
Motor settled, the speed lock signal was not
E110detected 10 times in a row at intervals of
0002
100msec.

Unit.
PCB (PCB1

The speed lock signal of the Laser Scanner
Motor was not detected although 6.5 seconds
E110- (when switching from low speed to normal
0003 speed) or 8.0 seconds (when switching from
normal speed to low speed) had passed.

Unit.
PCB (PCB1).
EEPROM access error

During communication with EEPROM, the
E196- communication failed to retry 20 times after
0000 the communication error had occurred.

PCB (PCB1).
Laser Driver PCB communication error

Error in communication with the Laser Driver
E197PCB (communication data failure)
0000

Scanner Unit and the Main
Controller PCB (PCB2) or the
Unit.
3. Replace the Main
PCB (PCB1).
Connector disconnection of the Laser

E197- Scanner Unit
0003 The disconnection of the Laser Scanner Unit
was detected.

Scanner Unit and the Main
Controller PCB (PCB2) or the
Unit.
3. Replace the Main
PCB (PCB1).
1. Check the connection of

the Flexible Cable between
the Reader Controller PCB
CIS Unit home position detection error
(PCB3) and the Main
E202The CIS HP Sensor (PS24) did not detect the
0001
CIS Unit
2. Replace the Flexible Cable.
3. Replace the CIS HP
Sensor (PS24).
4. Replace the Reader Motor

(M10).
5. Replace the Reader
6. Replace the Main
CIS Unit home position detection error

E202The CIS Unit did not come off the CIS HP
0002
Sensor (PS24).
1. Check the connection of

the Flexible Cable between
the Reader Controller PCB
(PCB3) and the Main
2. Replace the Flexible Cable.
3. Replace the CIS HP
Sensor (PS24).
4. Replace the Reader Motor
(M10).
5. Replace the Reader
6. Replace the Main
Controller communication error

E240A serial communication error was detected
0000
during normal operation.

connection between the DC
Controller PCB (PCB1) and
the Main Controller PCB
(PCB2).
PCB (PCB1).
Controller communication error

E240A serial communication error was detected
0001
during printing.

connection between the DC
Controller PCB (PCB1) and
the Main Controller PCB
(PCB2).
PCB (PCB1).
E246
System error
Contact the service company

office
E247
System error
Contact the service company

office
Code
E2480000
Description
Reader backup data read error
The verification of the reader backup
Remedy
between the Reader Controller PCB
data failed to match.
(PCB3) and the Main Controller PCB

(PCB2).
2. Replace the Reader Controller PCB
(PCB3).
3. Replace the Main Controller PCB
(PCB2).
Zero cross signal error

The zero cross signal was not
detected for 500msec or longer while
the relay turned to on.
*When the same status was detected
again after executing an error retry.
1. Check the connector connection. (All

connectors on the DC Controller PCB)
(PCB1).
3. Replace the AC Driver PCB (PCB4).
Image process device error

JBIG encode error
1. Turn OFF and then ON the main

power.
2. Check connection of Main Controller
PCB.
3. Replace Main Controller PCB
(PCB2).

JBIG decode error
1. Delete the current job.

power.
PCB.
4. Replace the DDR-SDRAM, the HDD
and Main Controller PCB (PCB2) at the
same time.

Error at software decoding
1. Delete the current job.

power.
PCB.
4. Replace the DDR-SDRAM, the HDD
and Main Controller PCB (PCB2) at the
same time.
E315000f

Error at MemoryCopy

power.
PCB.
(PCB2).
E3150027

ROTU timeout error

power.
E2610000
E3150007
E315000d
E315000e
10
PCB.
(PCB2).

MemFill timeout error

power.
PCB.
(PCB2).
E3150100

PRIO overrun

power.
PCB.
(PCB2).
E3150500

power.
Device timeout
2. Check the connection of the Main
An image synchronous signal from the Controller PCB (including the flat
Main Controller PCB to the Reader is cable).
not received within 30 seconds.
3. Replace the flat cable.
(PCB2).
E3150501
Device abnormal completion

An abnormal signal from the Main
Controller PCB to the Reader is
detected.

power.
Controller PCB (including the flat
cable).
(PCB2).
E3150510

power.
Device timeout
(PCB2).
E3150511

detected.
E3150035

power.
11
cable).
(PCB2).
E3150520

power.
Device timeout
(PCB2).
E3150521

power.
cable).
(PCB2).

detected.
12
Code
Description
Remedy
1. Turn OFF and then

ON the main power.
2. Check the connection
Device timeout
of the Main Controller
PCB (including the flat
E315- An image synchronous signal from the Main
0530 Controller PCB to the Reader is not received within cable).
30 seconds.
3. Replace the flat
cable.
4. Replace the Main

E315An abnormal signal from the Main Controller PCB
0531
to the Reader is detected.

ON the main power.
cable).
3. Replace the flat
cable.
4. Replace the Main

ON the main power.
Device timeout
E315- An image synchronous signal from the Main
0540 Controller PCB to the Reader is not received within cable).
30 seconds.
3. Replace the flat
cable.
4. Replace the Main

0541

ON the main power.
cable).
3. Replace the flat
cable.
4. Replace the Main
E315- Device timeout

0550 An image synchronous signal from the Main

ON the main power.
13
Controller PCB to the Reader is not received within 2. Check the connection
30 seconds.
cable).
3. Replace the flat
cable.
4. Replace the Main

0551
E350
System error
E351Main Controller PCB communication error

0000

ON the main power.
cable).
3. Replace the flat
cable.
4. Replace the Main
Contact the service
company office
ON the main power
2. Disconnect and then
connect the connector
PCB.
3. Replace the Main
E354
System error
Contact the service

company office
E355
System error
Contact the service

company office
Communication error
E500- As for the communication with the Finisher and the
0000 Host Machine, the retry of the communication was
over the specified number of times.
1. Check the installation

of the Host Machine and
the Finisher.
DC Controller PCB
(PCB1) and the Finisher
3. Replace the Finisher
4. Replace the DC
14

connection of the Front
Alignment Plate HP
Sensor (S4) or the Front
Front Alignment Motor (M4) error
Alignment Motor (M4).
At initialization of the Front Alignment Plate, the
2. Replace the Front
E530Front Alignment Plate failed to move from the Front
Alignment Plate HP
0001
Alignment Plate HP Sensor (S4) although the Front
Sensor (S4).
Alignment Motor (M4) was driven for 10mm.
connection of the Front
Alignment Plate HP
Front Alignment Motor (M4) error
Sensor (S4) or the Front
At initialization of the Front Alignment Plate, the
E530- Front Alignment Plate failed to be detected by the
0002 Front Alignment Plate HP Sensor (S4) although the Alignment Plate HP
Front Alignment Motor (M4) was driven for
Sensor (S4).
780msec.
Staple Motor (M9) error
E531- The Stapler failed to move from the Staple HP
8001 Sensor (S11) within the staple execution time
(450msec).

connection of the Staple
Unit.
2. Replace the Staple
Unit.
Staple Motor (M9) error

After execution of staple operation, the Staple Unit
could not be detected by the Staple HP Sensor
E531- (S11) within 460msec although the motor was
8002 operated in the positive direction. And then, the
Staple Unit could not be detected by the Staple HP
Sensor (S11) within 460msec although the motor
was rotated in the negative direction.

connection of the Staple
Unit.
2. Replace the Staple
Unit.
Code
Description
E537- Rear Alignment Motor (M5) error
Remedy
15
0001
At initialization of the Rear Alignment Plate,

the Rear Alignment Plate failed to move from
the Rear Alignment Plate HP Sensor (S5)
although the Rear Alignment Motor (M5) was
driven for 10mm.
connection of the Rear

Alignment Plate HP Sensor
(S5) or the Rear Alignment
Motor (M5).
2. Replace the Rear Alignment
Plate HP Sensor (S5).
Motor (M5).
Rear Alignment Motor (M5) error

At initialization of the Rear Alignment Plate,
E537- the Rear Alignment Plate failed to be
0002 detected by the Rear Alignment Plate HP
Sensor (S5) although the Rear Alignment
Motor (M5) was driven for 760msec.

connection of the Rear
Alignment Plate HP Sensor
(S5) or the Rear Alignment
Motor (M5).
Plate HP Sensor (S5).
Motor (M5).
Stack Tray Shift Motor (M8) error

E540- The Stack Tray shifting operation could not
0001 be completed although the Stack Tray Shift
Motor (M8) was driven for 4.0 seconds.

connection of the Stack Tray
Paper Height Sensor (S9) or
the Stack Tray Shift Motor
(M8).
2. Replace the Stack Tray
Paper Height Sensor (S9).
3. Replace the Stack Tray
Shift Motor (M8).

connection of the Gripper HP
Sensor (S7), Gripper Encoder
Sensor (S8) or the Gripper
Gripper Motor (M7) error
Motor (M7).
When the Gripper Motor (M7) was driven, the
2. Replace the Gripper HP
E575- Gripper failed to move from the Gripper HP
Sensor (S7).
0001 Sensor (S7) although the Gripper Encoder
3. Replace the Gripper
Sensor (S8) detected the rotation of 100
Encoder Sensor (S8).
clocks.
4. Replace the Gripper Motor
(M7).
16

connection of the Gripper HP
Gripper Motor (M7) error
Sensor (S7) or the Gripper
The Gripper failed to be detected by the
Motor (M7).
E575- Gripper HP Sensor (S7) although the Gripper 2. Replace the Gripper HP
Sensor (S7).
0002 Motor (M7) was driven for specified times
(1.7 seconds at initialization or 1.4 seconds 3. Replace the Gripper Motor
at normal operation).
(M7).
connection of the Gripper
Encoder Sensor (S8) or the
Gripper Motor (M7) clock error
Gripper Motor (M7).
E575- When the Gripper Motor (M7) was driven, the 2. Replace the Gripper
Encoder Sensor (S8).
0004 Gripper Encoder Sensor (S8) detected the
rotation of 400 clocks or more.
3. Replace the Gripper Motor
(M7).
Paddle Motor (M3) error

E577- The Paddle failed to move from the Paddle
0001 HP Sensor (S3) although the Paddle Motor
(M3) was driven for 175 steps.

connection of the Paddle HP
Sensor (S3) or the Paddle
Motor (M3).
2. Replace the Paddle HP
Sensor (S3).
3. Replace the Paddle Motor
(M3).
Paddle Motor (M3) error

E577- The Paddle failed to be detected by the
0002 Paddle HP Sensor (S3) although the Paddle
Motor (M3) was driven for 2.0 seconds.

connection of the Paddle HP
Sensor (S3) or the Paddle
Motor (M3).
2. Replace the Paddle HP
Sensor (S3).
3. Replace the Paddle Motor
(M3).
Tray Auxiliary Guide Motor (M6) error

E583- The Tray Auxiliary Guide failed to move from
0001 the Tray Auxiliary Guide HP Sensor (S6)
although the Tray Auxiliary Guide Motor (M6)

connection of the Tray
Auxiliary Guide HP Sensor
(S6) or the Tray Auxiliary
17
was driven for 30mm.
Guide Motor (M6).

2. Replace the Tray Auxiliary
Guide HP Sensor (S6).
Guide Motor (M6).

connection of the Tray
Auxiliary Guide HP Sensor
Tray Auxiliary Guide Motor (M6) error
(S6) or the Tray Auxiliary
The Tray Auxiliary Guide failed to be
Guide Motor (M6).
E583detected by the Tray Auxiliary Guide HP
0002
Sensor (S6) although the Tray Auxiliary
Guide HP Sensor (S6).
Guide Motor (M6) was driven for 1.8 seconds 3. Replace the Tray Auxiliary
Guide Motor (M6).
E602
File system error on the HDD
Image memory is faulty or insufficient

E604512MB memory needs to be installed
0512
(insufficient memory for the model)
1. Install a 512MB or larger

main memory

1024

main memory

1536

main memory
1. Clear the FAX job

An error code to prevent repeated resend
information.
due to power shutdown during FAX
Execute the following:
E611transmission
COPIER > FUNCTION >
0000
Repeated rebooting and resending in a short CLEAR > FXTX-CLR
period of time
2. Turn OFF and ON the main
power.
Code
Description
Remedy
E6130512

No necessary memory at Main
Controller PCB
Make a 512MB memory at Main

E613-
18
1024

Controller PCB
E6131536

Controller PCB
E614
Flash PCB detection error
E6740001
FAX Board communication error

The specified number of errors was
detected with FAX Board
communication
E6740004
1. Check wire connection between the

FAX Board and the Main Controller
PCB.
Error in access of the modem IC used
2. Replace the FAX Board.
by FAX
(PCB2).
E6740008

Error in access of the port IC used by
OnBoardFax

PCB.
(PCB2).
E674000C

PCB.
An error was detected in access of the
modem IC or port IC used by Fax
(PCB2).
E6740010

Error in timer device to be used by
FAX at activation

(PCB2).
E6740011

Error when the timer device to be
used by FAX is started

(PCB2).
E6740030

Checksum error of USB-FAX
MAINROM
When the power is turned ON, get in the

download mode from service mode to
execute downloading of USBFAX
MAINROM.
E674-
Turn OFF and then ON the power.


PCB.
(PCB2).
19
0100
After completion of fax

communication, writing of the
communication information (log)
failed, and the log cannot be read.
Points to note) All the previous

communication information will be
cleared.
E6740200
1. Turn OFF and then ON the power. 2.

HDD access error
System all format and installation 3.
An error occurred when accessing the
Replace the HDD. 4. Replace the Main
HDD.
Controller PCB.
E6770003
Print server error

Error is detected by checking of the
mother board at startup of the print
server
1. Check cable connection and turn ON

the power again.
2. Reinstall the printer server.
Communication error (retransmission

request reception error)
Communication between the Host
Machine and the Finisher was lost.
1. Check the installation of the Host

Machine and the Finisher.
between the DC Controller PCB (PCB1)
and the Finisher Controller PCB
(PCB1).
3. Replace the Finisher Controller PCB
(PCB1).
(PCB1).
E7110001
20
Code
Description
Error in communication with the

Finisher (communication retry
failure)
E713The communication did not connect
0000
again although the error retry was
executed after failing to
communicate with the Finisher.
Remedy
Machine and the Finisher.
and the Finisher Controller PCB (PCB1).
3. Replace the Finisher Controller PCB
(PCB1).
(PCB1).

Machine and the Cassette Module.
Error in communication with the
Cassette Module
The communication did not connect
and the Cassette Module Controller
E716again although the error retry was
PCB (PCB101).
0000
executed after failing to
3. Replace the Cassette Module
communicate with the Cassette
Module.
(PCB1).
Coin vendor error
Error when the coin vendor is
started
E719- - The Coin Vendor, which must
0001 have been connected before the
power was turned OFF, is not
connected when the power is
turned ON
Check cable connection between the

charging management equipment and
the host machine.
While the charging management
equipment is connected for operation,
clear the error in the case of switching to
the operation without the charging
management equipment.
(To prevent a misuse by removing the
charging management equipment, this
error code is displayed.)
Coin vendor error

IPC error at coin vendor operation
- Open circuit of IPC, unable to
E719- recover the IPC communication
0002 - When open circuit of the
pickup/delivery signal cable is
detected
- Invalid connection is detected

the host machine.
E719- Coin vendor error
21
0003
- Communication error with the coin charging management equipment and

manager occurs during unit price
the host machine.
acquisition at startup.
Coin vendor error

E719- The coin vendor was connected to
0004 a model that does not support the
coin vendor
1. Disconnect the coin vendor.

Coin vendor error
the host machine.
Error when the NewCardReader is
started
E719- - The NewCardReader, which must
0011 have been connected before the
power was turned OFF, is not
connected when the power is
turned ON.)
Coin vendor error

IPC error at NewCardReader
E719operation
0012
Open circuit of IPC, unable to
recover the IPC communication

the host machine.
Serial communication error when

the NewCardReader is started
E719Unable to start communication with
0031
the Serial NewCardReader at
startup
1. Check if the cable of Serial

NewCardReader is open circuit.
2. Remove the Serial NewCardReader.
COPIER > Function > CLEAR > CARD
COPIER > Function > CLEAR > ERR
Serial communication error after

E719the NewCardReader was started
0032
Although communication with the
Check if the NewCardReader cable is

open circuit
22
Card Reader was possible at

startup, it became unavailable in
the middle of communication
E730- PDL software erro
1001 rInitialization error
1. PDL reset processing (user mode >

function settings > printer > printer
settings > utility > Reset Printer).
2. Turn OFF and then ON the power.
E730- PDL software error

100A Systematic fatal error occurs

PDL communication error

E730- No reply from PDL. No reply from
A006 PDL due to failure or absence of
the controller firmware

PCB.
4. Reinstall the controller firmware.
(PCB2).
Mismatched PDL version

E730- Mismatch in version of the control
System all format and installation.
A007 software between the host machine
and the PDL.
E730- PDL embedded font error
B013 Broken font data
Code
Description

2. Reinstall the system using SST or
USB.
3. System all format and reinstall the
system using SST or USB.
Remedy
E730C000
Initialization error
An error, such as failure in 1. System all format and installation.
memory retrieval at startup, 2. Replace Main Controller PCB (PCB2).
occurs
E730C001
HDD access error

An error occurs when
accessing to the HDD
1. Start in safe mode to format the HDD (all the

data in the HDD is erased).
2. Replace the HDD.
3. Replace Main Controller PCB (PCB2).
E7313000
Error in Main Controller

PCB
1. Check connection of Main Controller PCB.

23
Unable to recognize the

Surf board
E7313001

PCB
Failure in Surf initialization

E7313002

PCB
Failure in Surf initialization

E7313015

PCB
Although it works normally
at the software side, there
is no video data into CL1-G
E7320010
Scanner communication
error
Vertical Synchronizing
signal detection error
1. Check the connection of the Connector with the

Reader. 2. Check the power of the Reader (check if
the initialization operation is executed at startup). 3.
Replace the Reader Relay PCB. 4. Replace the
Main Controller PCB.
E7400002
Ethernet Board error

Invalid MAC address
1. Replace the LAN card
E7400003
Ethernet Board error

Invalid MAC address
1. Replace the LAN card
E7430000
DDI communication error

SCI error, reception data
NG, reception timeout,
SEQ timeout error

2. Check connection of the cable between the
Reader and the Controller.
3. Check voltage (+24V and +12V) on the Reader
Controller PCB.
4. Replace the Reader Controller PCB (PCB3).
E744
Language file error
E7460021
1. Replace the Image Analysis Board (HW board

used for PCAM).
Engine ID error
2. As a temporary measure, remove the Image
Self-check error of Image
Analysis Board and get in service mode:
Analysis Board (HW board
COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);
used for PCAM)
set ST-JBLK from 1 to 0, and turn OFF and then
ON the power.
E7460022
Engine ID error
Wrong version of Image
Analysis Board
1. Update the firmware of the Image Analysis

Board.
24

ON the power.
E7460023
E7460024
Engine ID error
No reply from the Image
Analysis Board
1. Check if the Image Analysis Board is correctly

installed.
3. If the problem is not fixed, replace the Option
Board.
ON the power.
Engine ID error
Operation error of the
Image Analysis Board

2. If the problem is not fixed, replace the Image
Analysis Board.
(Lv2) COPIER > OPTION > LCNS-TR > ST-JBLK
; set ST-JBLK from 1 to 0, and turn OFF and then
ON the power.
Code
Description
Remedy
E746- Engine ID error

0031 Hardware error

2. Replace the TPM PCB.

0032 TPM key mismatch
Format the system

Use SST or USB memory to format
the HDD, and then execute
downloading of the system software.
See Chapter 6 Upgrading for details.
For reference, the method using
USB memory is shown below:
1. Prepare USB memory in which
the system software was registered.

0033 Mismatched data in the TPM
Recovery is available if backup of

the TPM has been executed.
1. Connect the USB memory in
which the TPM key is saved.
2. Management Settings > Data
Management > TPM Settings; click
[Restore TPM key].
3. Enter the password that was
25
specified at the time of backup work.

4. Once the restore completion
screen is displayed, click [OK] and
remove the USB memory, and then
turn OFF and ON the main power
switch.
When backup of the TPM key is not
executed
System format is necessary.
Use SST or USB memory to format
the HDD, and then download the
system software.
TPM auto recovery error
E746An error occurs when clearing the HDD
0034
while the TPM setting is ON
The symptom is recovered by

turning OFF and then ON the power
TPM version error

E746TPM which cannot be used in this
0035
machine was installed.
Install the supported TPM.
E747- PDL rendering error

1201 Image processing IC error
1. Turn OFF and then ON the power

(send the data to Inc because
running the data which generated an
error code causes another error
code).
(PCB2).
E748- Flash PCB error

2010 Unable to find IPL (startup program)
Replace the Flash PCB and install

the system using SST or USB
1. Clean the terminal of Main

Main Controller PCB access error
Controller PCB, and remove and
E748Necessary H/W on Main Controller PCB is then install Main Controller PCB.
2021
not detected
(PCB2).
E748Unable to initialize memory DDR22023
SDRAM at the Main Controller PCB
1. Clean the terminal of DDR2SDRAM, and remove and then

install the DDR2-SDRAM.
2. Replace the DDR2-SDRAM.

E748The CPU at the Main Controller PCB
2024
failed to complete initialization
1. Clean the terminal of DDR2SDRAM, and remove and then

install the DDR2-SDRAM.
2. Check power state of Main
Controller PCB and check around
the connector.
3. Replace Main Controller PCB.
26
E748System error
9000
Contact the service company office
Rebooting instruction due to change of

MEAP configuration
E749There is a change in configuration that
0002
requires turning OFF and then ON the
power

Booting instruction due to change in

mAccele configuration
0003
power

Booting instruction due to change in

hardware configuration
0005
power

Restart direction due to configuration

change.
The option such as the Finisher and ADF
was installed or removed when all of
following conditions were met and the
machine configuration is changed when
E749the main power switch is turned ON.
0006
- Settings/Registration > Preferences >
Timer/Energy Settings > Quick Startup at
Power-on > ON
- The Main Power Switch is turned OFF
- The power plug of the machine is
connected to the output.
It is recovered by turning OFF and

then ON the main power.
CAUTION
This machine provides power to
some PCBs even when in the main
power OFF status.
The power supply is not completely
OFF by just turning OFF the main
power switch and therefore, the
machine is unable to detect a
configuration change.
When disconnecting and then
connecting a connector, always
disconnect the power plug.
Refer to the Service Manual >
Chapter 2 > External and Controls >
Quick Startup for details
27
Code
Description
Remedy
Downloading error
Firmware update error
E753This symptom occurs when trying to
0001
update the firmware of an option that is
not installed
1. Check the log to identify the

location of the download error.
Check if the target option is
installed.
When the target option is not
installed:
-> The symptom is recovered by
turning OFF and then ON the
power (because there is nothing to
update)
When the target option is installed:
-> Check if the target option is
properly installed and see if the
software to download is for the
correct target option, and then
execute downloading again.
Power Supply Cooling Fan (FM4) error

E804When detecting a failure of the Power
0000
Supply Cooling Fan (FM4).

between the Power Supply Cooling
Fan (FM4) and the AC Driver PCB
(PCB4).
2. Replace the Power Supply
Cooling Fan (FM4).
Heat Exhaust Fan (Rear) (FM6) error

The lock signal was detected for 5.0
E805- seconds while the Heat Exhaust Fan
0000 (Rear) (FM6) was being stopped. *The
same status was detected again after
executing an error retry.

between the Heat Exhaust Fan
(Rear) (FM6) and the DC Controller
PCB (PCB1).
2. Replace the Heat Exhaust Fan
(Rear) (FM6).
(PCB1).
Heat Exhaust Fan (Rear) (FM6) rotation

error
E805seconds while the Heat Exhaust Fan
0001
(Rear) (FM6) was being driven.
*The same status was detected again

PCB (PCB1).
(Rear) (FM6).
(PCB1).
Heat Exhaust Fan (Front) (FM5) error

E805- The lock signal was detected for 5.0
0002 seconds while the Heat Exhaust Fan
(Front) (FM5) was being stopped. *The

(Front) (FM5) and the DC
28


(Front) (FM5).
(PCB1).
Heat Exhaust Fan (Front) (FM5) rotation

error
E805seconds while the Heat Exhaust Fan
0003
(Front) (FM5) was being driven. *The

(Front) (FM5).
(PCB1).
Developing Cooling Fan (Front) (FM7)

error
E820seconds while the Developing Cooling
0000
Fan (Front) (FM7) was being stopped.

between the Developing Cooling
Fan (Front) (FM7) and the DC
2. Replace the Developing Cooling
Fan (Front) (FM7).
(PCB1).
Developing Cooling Fan (Front) (FM7)

rotation error
0001
Fan (Front) (FM7) was being driven.

Fan (Front) (FM7) and the DC
Fan (Front) (FM7).
(PCB1).
Developing Cooling Fan (Rear) (FM8)

error
0002
Fan (Rear) (FM8) was being stopped.

Fan (Rear) (FM8) and the DC
Fan (Rear) (FM8).
(PCB1).
Developing Cooling Fan (Rear) (FM8)

rotation error
0003
Fan (Rear) (FM8) was being driven.

Fan (Rear) (FM8) and the DC
Fan (Rear) (FM8).
(PCB1).
29

Delivery Cooling Fan (Front) (FM3) error between the Delivery Cooling Fan
E822- seconds while the Delivery Cooling Fan Controller PCB (PCB1).
0000 (Front) (FM3) was being stopped. *The 2. Replace the Delivery Cooling
Fan (Front) (FM3).
(PCB1).
Delivery Cooling Fan (Front) (FM3)
rotation error
E822seconds while the Delivery Cooling Fan
0001
(Front) (FM3) was being driven. *The

between the Delivery Cooling Fan
2. Replace the Delivery Cooling
Fan (Front) (FM3).
(PCB1).
Delivery Cooling Fan (Center) (FM2)

rotation error
0003
(Center) (FM2) was being driven. *The

(Center) (FM2) and the DC
Fan (Center) (FM2).
(PCB1).
Delivery Cooling Fan (Rear) (FM1)

rotation error
0005
(Rear) (FM1) was being driven.

PCB (PCB1).
Fan (Rear) (FM1).
(PCB1).
E880- Controller Fan error

0001 Lock of Controller Fan is detected
Check if the connector is

connected
If the connector is OK, replace
Controller Fan.
Code
Description
Remedy
E8810001
CPU abnormal
temperature rising
error
Abnormal
temperature of the
1. Send cold air to the device. 2. If there is a shielding

object around the inlet, remove it to secure enough space.
3. Check the fan, and remove dust or replace the fan if it
has an abnormality such as abnormal sound. 4. Replace
the Main Controller PCB.
30
Main Controller
CPU
E9960071
E9960CA0
Frequent error
avoidance jam
(ADF)
Depending on the setting of JM-ERR-R in service mode,

010071 jam is displayed as an error.
Collect log and contact to the sales companies.
To cancel the setting, select COPIER> OPTION> FNCSW> JM-ERR-R, and set JM-ERR-R to 0
Frequent error
avoidance jam
(PRINTER)
Make 000CA0 jam to be displayed as an error by setting

JM-ERR-D in service mode.
Collect log and contact to the sales companies.
To cancel the setting, select COPIER> OPTION> FNCSW> JM-ERR-D, and set JM-ERR-D to 0

Canon IR Advance 500 Trouble Error Codes

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Canon IR Advance 500 Trouble Error Codes

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1

Canon iR Advance 500 Trouble Error Codes List

Fixing Assembly low temperature error

1. Perform the following to clear the

Fixing Assembly high temperature error

1. Perform the following to clear the

Fixing Assembly high temperature error

1. Perform the following to clear the

Drawer, connector disconnection,

Fixing Assembly high temperature error

1. Perform the following to clear the

1. Perform the following to clear the

1. Perform the following to clear the

error (during printing)

error: COPIER > FUNCTION >

Thermistor disconnection detection error

1. Check the connection of the Fixing

Main Motor (M2) rotation error

1. Check the connector connection

Main Motor (M2) rotation error

1. Check the connector connection

Waste Toner Motor (M3) rotation error

1. Check the connector connection

* If paper is being fed, the error occurs

Fixing Motor (M1) rotation error

1. Check the connector connection

Fixing Motor (M1) rotation error

1. Check the connector connection

Fixing Motor (M1) pressure release error

1. Check the connector connection

Fixing Motor (M1) pressurization error

1. Check the connector connection

Detection of the toner clog between the

1. Check the rotation of the Hopper

Motor (M6) rotated by 194 times at

Disconnection of the Developing Assembly

1. Check the connector

Connector disconnection of the Hopper Toner

1. Check the connector

Bottle Motor (M5) rotation error

1. Check the connector

Laser Scanner Motor rotation error

1. Check the connector

Laser Scanner Motor rotation error

1. Check the connector

Laser Scanner Motor rotation error

1. Check the connector

EEPROM access error

1. Replace the DC Controller

Laser Driver PCB communication error

1. Check the connector

Connector disconnection of the Laser

1. Check the connector

1. Check the connection of

4. Replace the Reader Motor

CIS Unit home position detection error

1. Check the connection of

Controller communication error

1. Check the connector

Controller communication error

1. Check the connector

Contact the service company

Contact the service company

data failed to match.