Sandy Florence

Professional Objective
Seeking a senior management position where I can utilize my
experience and professional expertise to create an employeeoriented, high-performance culture emphasizing diversity, goal
attainment, and superior workforce optimization.

.. . Sandy has a strong

sense of the ownership

Leadership Philosophy

of results. Her
competitive nature

results in relentlessly

pursuing the changes

that are needed to

A positive culture, driven to excellence, is essential to

success.
Accountability through respect, care and fairness builds the
mutual trust necessary for a team to succeed.
Celebrate, celebrate, and celebrate small steps and big
achievement.

make improvements in
key areas. . . Sandy is a

Key Qualifications

strong leader who runs

an excellent branch.. .

Martin Howell
NW Region Manager

.. . You are an amazing

Employment

person and I have

learned a great deal
from you. I know I am
a better person and
Paychex employee

Achiever driven to excel with zeal to win.

Maximizer compelled to nurture, refine and stretch.
Inspires commitment and loyalty.
Exemplifies integrity and values driven.
Passionate about staff development.
Proven record of transforming poor performing organizations.
Enthusiastic to challenge the status quo and raise the bar.

Management Positions:
`

Senior Branch Manager, Jan 2002 to Present

Paychex, Seattle, WA and Salt Lake City, UT

because of your
example.. .
Anjanette Moore
Payroll Specialist
Salt Lake City Branch

Sandy is always
genuinely interested in
how things are going
with the MMS team,
she shares suggestions

that may help with my

team and shes
genuinely interested in

Manages and motivates staff in order to effectively recruit,

train, and develop personnel in accordance with company
policies, employment laws, and HR procedures.
Counsels and develops staff for personal and corporate
advancement through career development, training
programs and other resources for professional
advancement.
Plans, forecasts, and reports on sales, losses, expenses,
and business performance objectives in order to meet
business plan and adapt to changing conditions.
Initiates and monitors processes in order to achieve
branch sales and revenue targets such as client retention
and quality service
Plans and develops systems and procedures to improve
operating quality, productivity, and efficiency of the
branch.
Monitors, records, analyzes, and reports on activities,
trends, results, and recommendations regarding payroll,
human resources/employee benefit service activities to
ensure essential partnership with our clients.
Ensures that activities comply and integrate with
organizational requirements for quality management,

how I am doing with

the challenges of being

a remote supervisor.. .

Theresa Montez
Former Client Services
Supervisor Denver
Branch

health legal stipulations, and environmental policies.

Responsible for facility management; conducts frequent
safety inspections and quality assessments of site and
coordinates with facilities management on-site as well as
Corporate facility department to address needs or
Maintains positive relationships with corporate partners,
sales, and clients in order to achieve mutual and individual
organizational goals.

Restaurant Manager, Oct 1989 to May 1992

Dudleys at Layton, Layton, UT

.. . Sandy is thoughtful

and tactful. She truly

gains satisfaction in the

success of others.
Significantly she has a
strong moral compass

and understands the

importance of making

Oversee the day to day operation of the restaurant

including cleaning, floor plan lay-out, table settings and
theme of the restaurant.
Plan and balance the budget.
Ensure customers receive prompt service in a
professional, friendly manner.
Hire, train, and supervise staff.
Organize shifts and promote teamwork.
Coordinate menu plans on a daily basis, for special events
or occasions or for groups or parties.
Purchase food, beverages, equipment and supplies.
Manage accounts payable, accounts receivable and
payroll.
Meet, greet and obtain feedback from customers.
Advertise and market the restaurant within the
community.

sound financial
decisions while

Leadership Positions:

adhering to a high

Operations Support Specialist, Nov 1996 to Jan 2002

Paychex, NW Region

ethical standard. This

sense of what is right

Client Services Supervisor, July 1994 to Nov 1996

Paychex, Salt Lake City, UT

does not, however,

make her rigid in her
approach as she is quite
open to experience and
opposing viewpoints.
Conversely, her gentle
demeanor belies a
sharp eye and practical

Achievements

Branch of the Year, Company Growth Branch, FY04

Branch of the Year, NW Region, FY04, FY08
Superior (Highest)Client Service, NW Region, FY03, FY04, FY05,
FY06, FY08

Best Leadership Team, NW Region, FY07, FY09, FY11

Branch Manager Advisory Council Member, Company, FY11,
FY12

assessment for
performance with a
very tough sense of

Education

inner direction. A very

attractive combination
of characteristics.. . She

Salt Lake Community College, AS, Degree Expected

December 2016
University of Paychex, Leadership and Management
Courses

is a class act who is

held in high respect
well beyond the
Region.. . Performance
doesnt come much
better than this.
Mic Fleming
Former NW Region
Manager

Ms. FlorenceA few

words Ill say. I wont
look at management
quite the same way.
Shes fearless, a
thinker, analytical, and
Ill add too, she wants
to make Paychex, Inc.
the best place for me
and you. Ill always
appreciate how she
fought hard for me to
give me the chances to
be the best I could be.
Her door is always
open; she will always
let you talk. She
expects the best of
everyone, and is the
first to walk the walk
Ben Arkell
Former Payroll
Specialist
Salt
Lake City Branch

Operations Manager Leadership Vital skills Level 1

and 2
Operations Manager Level 1 and 2
Developing the Paychex Supervisor
Managing Service at Paychex
Quality Service
Paychex Management Essentials