Professional Documents
Culture Documents
EMBRAER S.A.
TECHNICAL PUBLICATIONS
Av. Brigadeiro Faria Lima, 2170
CEP: 12.227-901 P.O. BOX 8050
So Jos dos Campos - SP-BRAZIL
FAX: ++ 55 12 3927-7546
e-mail: distrib@embraer.com.br
Website: www.embraer.com
TABLE OF CONTENTS
FOREWORD .................................................................................................................................... i
CHAPTER 1 INTRODUCTION
1. SBGUIDE (SERVICE BULLETIN GUIDE) PURPOSE ............................................................. 1-1
2. SBGUIDE APPLICABILITY ...................................................................................................... 1-1
3. SCHEDULE OF REVISIONS TO THIS GUIDE ........................................................................ 1-1
CHAPTER 2 SERVICE BULLETIN PURPOSE
1. CONCEPT ................................................................................................................................ 2-1
2. TYPES OF SERVICE BULLETINS ........................................................................................... 2-2
2-1. STANDARD SB ................................................................................................................. 2-2
2-2. ALERT SB ......................................................................................................................... 2-2
2-3. SIMPLIFIED SB ................................................................................................................. 2-2
2-4. PARTNER MANUFACTURER/VENDOR SB .................................................................... 2-2
2-5. GROUND SUPPORT EQUIPMENT (GSE) SB ................................................................. 2-3
3. SERVICE BULLETIN REVISIONS ........................................................................................... 2-3
3-1. GENERAL .......................................................................................................................... 2-3
3-2. SUPERSEDURE ............................................................................................................... 2-3
3-3. ADDITIONAL ACTIONS .................................................................................................... 2-3
3-4. REVISION INDICATOR ..................................................................................................... 2-3
3-5. REVISION NUMBER ......................................................................................................... 2-4
3-6. REASON OF REVISION ................................................................................................... 2-4
3-7. REVISION TRANSMITTAL SHEET ................................................................................... 2-4
4. SERVICE BULLETIN INFORMATION NOTICE (IN) ................................................................ 2-4
5. SERVICE BULLETIN INDEX .................................................................................................... 2-5
CHAPTER 3 SERVICE BULLETIN ARRANGEMENT
1. SPECIFICATION USED ........................................................................................................... 3-1
2. SB FORMAT AND INDEXING .................................................................................................. 3-1
2-1. SB PAGE FORMAT ........................................................................................................... 3-1
2-2. SB PAGE NUMBERING .................................................................................................... 3-2
2-3. SB NUMBERING ............................................................................................................... 3-2
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FOREWORD
This document is intended to provide Embraer Customers with detailed information about the structure
and usage of the Embraer Service Bulletins.
Here the Customer will know how the actual Embraer Service Bulletin structure is and be alerted to
some details contained in the Service Bulletin, including an explanation of each topic of the document
as well as the importance of filling out the Service Bulletin Evaluation Form.
The primary purpose of the document is to make the use of Service Bulletins friendlier.
Thus, please feel free to contact the Embraer Customer Account Manager (ECAM), or Embraer
Technical Representative, Embraer Field Support Representative (FSR), or Contact Center, as
applicable, to transmit your comments or let us know your specific needs.
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CHAPTER 1
INTRODUCTION
1. SB GUIDE (SERVICE BULLETIN GUIDE) PURPOSE
The SB GUIDE document is intended to enhance the operators familiarization with the EMBRAER
Service Bulletins and optimize their utilization.
2. SB GUIDE APPLICABILITY
EMBRAER recommends the distribution of this guide to the maintenance personnel and all people
involved with the Service Bulletin accomplishment process.
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CHAPTER 2
SERVICE BULLETIN PURPOSE
1. CONCEPT
1-1. The Service Bulletin (SB) is a document which imparts instructions for modification or special
inspections prepared by the aircraft, equipment, and component manufacturers, which are
required for support of the operators' products. The SB is usually approved by the certification
authorities, except for those restricted to some defense programs or customized fleets, approval
being then granted by EMBRAER - Engineering Board.
1-2. The SB is issued to offer the Customers improvements in the operation, maintenance, and
dispatchability, or to correct system/structure discrepancies, of the aircraft, system components,
or ground support equipment. It provides the necessary information to enable the airline
company or repair shop engineering to plan modifications or specific inspections on the aircraft,
equipment, or component and the procedures for the maintenance personnel to accomplish
them.
1-3. It is the only document used by Embraer Design Engineering to transmit recommended actions
which require a record of accomplishment and to notify the Customers of the types of
recommendations outlined under policy because of the importance of these recommendations
and the necessity for assuring proper handling within the receiving Customer.
1-4. The Service Bulletins present to Customers:
modifications to aircraft, engine or accessory including embedded software;
substitution of parts;
substitution of embedded software programs;
special inspections/checks;
reduction of existing life limits or establishment of first life limits for components;
conversion from one engine model into another;
changes that affect interchangeability or intermixability of parts;
certification requirements and safety aspects.
1-5. Service Bulletins are not used to cover routine recommended inspections/checks, standard
repairs, or revisions to maintenance practices or shop procedures. These are covered as
revisions to the manufacturers Maintenance, Structural Repair, or Component Maintenance
Manuals as appropriate.
1-6. Instructions presented in a Service Bulletin are applicable only to the aircraft listed in the SB
EFFECTIVITY topic presented in the beginning of the document.
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(c) The IN is distributed to the respective users through the same media as those used for the
corresponding Service Bulletin.
(d) Information presented in the INs is incorporated in the next revision to the relevant Service
Bulletin.
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CHAPTER 3
SERVICE BULLETIN ARRANGEMENT
1. SPECIFICATION USED
The Service Bulletin organization and contents are based on the Air Transport Association of
America (ATA) Specification 100 or 2200, as applicable.
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SB pages are numbered starting from page 1. On the first page of the SB, the total number of
pages included in the complete SB is given.
(b)
The page number is placed immediately below the SB number, in the footing of each page.
(b)
The first element is related to the project identification number or the GSE
identification acronym, as applicable
E.g.: 170, 145, 120, 145LEG, 145BAF, 314, F5M, 500, 505, GSE etc.
NOTES: For Embraer 170 and Embraer 175 aircraft, the first element of the SB
number presents the identification number 170;
For Embraer 190 and Embraer 195 aircraft, the first element of the SB
number presents the identification number 190;
For Embraer 190 Lineage, the first element of the SB number presents the
identification number 190LIN;
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For ERJ 135, ERJ 140, ERJ 145, and ERJ 145XR aircraft, the first element of the SB
number presents the identification number 145.
For ERJ 145 Legacy aircraft, the first element of the SB number presents the identification
number 145LEG;
For Ground Support Equipment SB, the first element of the SB number presents the GSE
identification acronym.
2
The second element is assigned by ATA and designates the Chapter/ System.
ATA Chapter/ System Standard Number Breakdown
The listing that follows identifies and defines the system/chapter breakdown which is used in the
Service Bulletin numbering.
The chapters/systems are grouped as shown in Table 2.1:
Table 2.1 SB GROUP OF CHAPTERS
GROUP
CHAPTERS
Aircraft General
Airframe Systems
Chapters 20 to 49
Structure
Chapters 50 to 57
Propellers
Chapters 60 to 67
Powerplant
Chapters 71 to 80
NOTE: The SB uses Chapter 00 General to support the issues related to the general
scope.
The chapter/system numbers, presented in two (2) digits, are listed in Table 2.2 below:
Table 2.2 LIST OF CHAPTERS
CHAPTER NUMBER
CHAPTER TITLE
Aircraft General
00
General
05 (See note 2)
06 (See note 2)
07 (See note 2)
08 (See note 2)
09 (See note 2)
10 (See note 2)
11 (See note 2)
12 (See note 2)
Servicing
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CHAPTER NUMBER
CHAPTER TITLE
Airframe Systems
20 (See note 2)
21
Air Conditioning
22
Auto Flight
23
Communications
24
Electrical Power
25
Equipment/Furnishings
26
Fire Protection
27
Flight Controls
28
Fuel
29
Hydraulic Power
30
31
Indicating/Recording Systems
32
Landing Gear
33
Lights
34
Navigation
35
Oxygen
36
Pneumatic
38
Water/ Waste
44
Cabin Systems
45
46
Information Systems
49
50
51
52
Doors
53
Fuselage
54
Nacelles/Pylons
55
Stabilizers
56
Windows
57
Wings
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CHAPTER NUMBER
CHAPTER TITLE
Propellers
61
Propellers/Propulsion
Powerplant Group
71
Powerplant
72
Engine
73
74
Ignition
75
Air
76
Engine Controls
77
Engine Indicating
78
Exhaust
79
Oil
80
Starting
NOTES: (1) Depending on the program, some of the chapters/systems listed in Table 2.2
- LIST OF CHAPTERS, besides those referred to in note 2, are not
applicable.
(2) ATA chapters 05 thru 12 and 20, in Table 2.2 - LIST OF CHAPTERS, are not
applicable to SB process.
3 The third element presents the issuing sequence number presented in four (4) digits rather
than a chapter/system number.
2) Applicable to Alert SB
E.g.: SB 145-73-A002
The Alert SB number is composed of the acronym SB, for bulletins in the English language or
BS, for bulletins in the Portuguese language, plus three elements, separated by hyphen, as
follows:
1 The first element is related to the project identification number
E.g.: 170, 145, 120, 145LEG, 145BAF, 314, F5M, 500, 505, etc.
NOTES: For Embraer 170 and Embraer 175 aircraft, the first element of the SB number
presents the identification number 170;
For Embraer 190 and Embraer 195 aircraft, the first element of the SB number
presents the identification number 190;
For ERJ 135, ERJ 140, and ERJ 145 aircraft, the first element of the SB
number presents the identification number 145.
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2 The second element is assigned by ATA and designates the Chapter/System. Refer to
Table 2.1 and Table 2.2 presented in this chapter 3.
NOTE: The SB uses Chapter 00 General to support the issues related to the general
scope.
3 The third element presents the issuing sequence number preceded by the capital letter A
and complemented with three (3) digits.
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(c) A Service Bulletin Evaluation is presented at the end of the bulletin which shall be filled out
by Customer aiming at the following benefits:
1) Constantly improving the quality of the Service Bulletin contents;
2) Guaranteeing the fleetwide configuration control;
3) As close as possible, reflect the post-mod configuration in subsequent SB issues to make
incorporation instructions clearer and easier.
4) Having a formal channel for data exchange with future modifications requested by the
Operators in view;
5) Gathering instances of difficulties encountered at the time of the Service Bulletin
incorporation;
6) Guaranteeing the up-to-dateness of the affected technical publications presented in the
Service Bulletin;
7) Minimizing impacts brought about by the Service Bulletin revisions.
4-4. SB DIVISION INTO PARTS
When necessary, the SB can be divided into PARTS. In this case each part is considered
equivalent to an independent SB, so that it can be accomplished and registered independently.
When an SB is divided into PARTS some of major sections such as: DESCRIPTION,
COMPLIANCE, ESTIMATED MANPOWER, WEIGHT AND BALANCE, MATERIAL
INFORMATION and, specially ACCOMPLISHMENT INSTRUCTIONS are organized
accordingly in order to present the respective information and make possible the incorporation
of each SB PART as an independent SB.
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2. MATERIAL INFORMATION
This section imparts information on the material necessary for accomplishment of the Service
Bulletin.
Material Information is presented in a standard paragraph arrangement as follows:
A. MATERIAL PRICE AND AVAILABILITY
This paragraph presents information related to the basic prices and time and location for
availability of the material kit necessary for SB accomplishment. Information indicating how to
order the material is also included.
B. INDUSTRY SUPPORT INFORMATION
This section informs about items that are to be provided at promotional prices. It provides the time
period during which the special pricing is available.
This section offers credits, such as credit for return of a superseded part or assembly. It usually
also contains labor allowances or warranty periods on new parts or accessories exceeding
standard warranty periods.
Addresses where some items should be procured from or sent to are provided.
C. MATERIAL NECESSARY FOR EACH AIRCRAFT
The material kit information is presented through information texts, tables listing the necessary
parts, and instructing notes, providing the Customer with the necessary information to obtain the
material required for the incorporation of the SB.
This section also provides information concerning the way in which the parts are dealt with during
the SB accomplishment, such as: part incorporated, part reworked, part reidentified, part replaced,
part discarded, and part used as necessary.
Topics:
(1) TOPKITS AND KITS
(2) MATERIAL TO BE PROCURED
(a) Parts
(b) Consumable
Also, in case of parts that can be manufactured by the operator, this is set forth, and the related
necessary information, e.g. drawings, specifications, etc., is provided.
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UP/LH/RH/FRONT/REAR/TOP/BOTTOM VIEW
VIEW X
DET. X
SECTION X-X
(TYPICAL)
LH SIDE SHOWN
RH SIDE OPPOSITE
DIMENSIONS IN mm
5 Illustrations are numbered starting with FIGURE 1, followed by the respective title, which
consists of a brief statement of the job to be carried out.
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6 If more than one page is required to properly illustrate a subject, each page will contain
the same figure number and title, with a sequential sheet number showing the total
number of sheets included in the relevant figure.
The pages containing the notes instructing in the sequence of operations related to the
illustration are counted as sheets of the figure. These pages are identified with the
respective figure number and title to which they are applicable and are presented in the
beginning of the figure job.
6) Manufacturer drawing/document dataset
Simplified SB makes reference to manufacturer drawings, wiring diagrams, or Engineering
Orders (E.O.) that are used for compliance with the SB and reproducible copies of these
documents are included or attached to the SB.
4. APPENDIX
When applicable, this paragraph is presented as a section, or sections, following the
Accomplishment Instructions, and includes additional information to support the procedures
or instructions that are in Service Bulletin (attachment of non-Technical Standard Order
vendor/partner SB, optional/alternate procedures, inspection techniques, equipment
information, revisions to table of limits, etc.).
5. SERVICE BULLETIN EVALUATION
Embraer requires that Customer fill in the SERVICE BULLETIN EVALUATION FORM aiming
to share the following Benefits:
Improving the quality of the Service Bulletin content constantly;
Guaranteeing the control configuration presentation in Service Bulletin content, making its
interpretation easier during the incorporation process;
Having a formal channel available for data exchange to exploit future modifications
requested by the Operators;
Obviating difficulties found at the time of the Service Bulletin incorporation;
Guaranteeing the up-to dateness of the affected technical publications presented in the
Service Bulletin;
Minimizing impacts related to the Service Bulletin revisions.
4-6. STANDARD SB ARRANGEMENT
Standard SB is arranged in three major sections which are broken down as follows:
NOTE: - Depending on the Program, some of the topics presented in the major sections are
not applicable.
- Depending also on the SB issue date, mainly for SBs issued before August/2005, the SB
standard arrangement may differ significantly.
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1. PLANNING INFORMATION
A. SB EFFECTIVITY
B. CONCURRENT REQUIREMENTS
C. REASON
(1) HISTORY
(2) OBJECTIVE
(3) EXPECTED BENEFITS
(4) REVISION HISTORY
D. DESCRIPTION
E. COMPLIANCE
F. APPROVAL
G. ESTIMATED MANPOWER
H. WEIGHT AND BALANCE
I. SOFTWARE ACCOMPLISHMENT SUMMARY
J. REFERENCES
K. OTHER PUBLICATIONS AFFECTED
2. MATERIAL INFORMATION
A. MATERIAL - PRICE AND AVAILABILITY
B. INDUSTRY SUPPORT INFORMATION
C. MATERIAL NECESSARY FOR EACH AIRCRAFT
D. MATERIAL NECESSARY FOR EACH SPARE
E. REIDENTIFIED PARTS
F. TOOLING - PRICE AND AVAILABILITY
3. ACCOMPLISHMENT INSTRUCTIONS
4. APPENDIX
5. SERVICE BULLETIN EVALUATION
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5. SB STRUCTURE SAMPLING
5-1. The following is a sample of the SB structure with a briefing of each topic contained in this
document. Refer to Figure 5.1.
NOTE: Depending on the Program, some of the topics presented may be different.
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CHAPTER 4
FREQUENTLY ASKED QUESTIONS
1. Frequently Asked Questions
Q. How can I contact Embraer for queries, suggestions, or complaints on Service Bulletin
Subjects addressing?
A. Any queries, suggestions, and complaints may be addressed to CAM (Customer Account Manager)
and/or E-CAM (EMBRAER Customer Account Manager) or your Local/Regional EMBRAER
Technical Representative. In case the Technical Representative is not available, please contact
Return to Service (RTS) Team.
Q. Where can I find SB copies?
A.The Service Bulletins are available at the FlyEmbraer site and at the Digital Technical Data
(DTDATA) for in-house users (EMBRAER employees) and only at the FlyEmbraer site for outside
users (operators).
Q. How can I get copies of earlier Service Bulletins?
A. Please contact CAM (Customer Account Manager) and/or E-CAM (EMBRAER Customer Account
Manager) or your Local/Regional EMBRAER Technical Representative.
Q. What sort of bulletins does EMBRAER issue?
A. Alert Service Bulletins, GSE Service Bulletins, Information Bulletins, and Service Bulletins.
Q. What is the periodicity of revisions to a Service Bulletin?
A. There is no scheduled revision service for Service Bulletins. They are revised as required.
Q. How do I know whether a Service Bulletin is Free of Charge (FOC) or Chargeable?
A. All the Service Bulletins show a reference price for the material list. However, this item is treated on
a case-by-case basis with each customer, as there may be contractual obligations. For specific
information, contact your CAM and/or E-CAM. For Executive Jets fleet, this information is contained
in item 2.B. Industry Support Information of the Service Bulletin.
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Q. What are the procedures for a specific customer to be included in the effectivity of a Service
Bulletin already existing?
A. It is necessary for the customer to request a Proposal of Service Bulletin (PSB) through his
Technical Representative, Customer Account Manager (CAM), and/or E-CAM.
Q. Is the maintenance documentation updated whenever a Service Bulletin is incorporated?
A. No. Unless a special agreement has been entered into with EMBRAER, accomplished SB will not be
incorporated into the maintenance documentation. However, all affected Maintenance Manuals and
the Illustrated Parts Catalog (IPC) will reflect the PRE-MOD and POST-MOD SB status.
Q. Are the Wiring Manuals (WM) updated whenever a Service Bulletin is incorporated?
A. No. Unless a special agreement has been entered into with EMBRAER, accomplished SB will not be
incorporated into the Wiring Manuals. Wiring Manuals reflect the aircraft configuration upon the
aircraft delivery. Wiring Manual should be used accompanied by the incorporated SBs to assure a
complete electrical aircraft overview. Due to the complexity of the Wiring Manual preparation
process, the Service Bulletin-originated revision data are not reflected automatically in the affected
wiring diagrams and hook-up charts of the associated equipment. If a customer incorporates a
Service Bulletin not related to Airworthiness Directives that changes some wiring diagrams, these
changes are made available to the customer in the Service Bulletin documentation. During the
maintenance of an aircraft under POST-MOD configuration, customers have to refer to the SB for an
updated electrical wiring and hook-up charts of associated equipment. For the aircraft which have the
SB equivalent modification(s) factory-incorporated, the WM already reflects the POST-MOD
condition.
Q. Is the Service Bulletin Evaluation Form used to update the EMBRAER SB incorporation
status database?
A. No. The Service Bulletin Evaluation Form is only used to report discrepancies in the contents of the
SB and it constitutes a tool for SB improvement. For the Executive Jets fleet, the evaluation and
implementation form (annexed with SB) was also improved, in order to help us to control the fleet
configuration (PRE or POST-MOD), which is very useful during a troubleshooting or a technical
disposition, when we need to know the aircraft configuration.
Q. How is the TIME FOR ACCOMPLISHMENT or COMPLIANCE time defined for Service
Bulletins?
A. Basically, the terms used to denote how more or less urgent the accomplishment of a Service
Bulletin (SB) is, are RECOMMENDED and AT THE OPERATORS DISCRETION. To provide
more details concerning this issue, an explanatory Information Bulletin (IB) has been issued for each
program.
E.g.: for the 145 Program, refer to IB145-00-0004.
Q. When is a Service Bulletin mandatory?
A. A Service Bulletin is considered mandatory only if it is associated with an AD.
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CHAPTER 5
CONTACTS
1. CONTACTS
Communications concerning changes to or improvements in the Service Bulletins should be directed
as follows:
For assistance regarding purchasing and distribution of Service Bulletins (in hard copies or
CDROM), please contact us through e-mail:
distrib@embraer.com.br
Technical Publications Distribution Address: Embraer S.A.
Attention of: Technical Publications Department
P.O. BOX 8050
CEP. 12.227-901- So Jos dos Campos SP - Brazil
Phone: (55 12) 3927-7517
FAX: (55 12) 3927-7546
http://www.embraer.com
For assistance regarding technical contents or improvements related to Service Bulletins, please
contact us as follows:
For EMB-120 Brasilia, EMB-145, EMB-135, EMB-140, Embraer 170, and Embraer 190
Comercial Aircraft:
- For questions on Service Bulletin Training:
o Contact the available CAM (Customer Account Manager) and/or E-CAM
(EMBRAER Customer Account Manager).
- For Service Bulletin Support and AOG:
o Contact your Local/Regional Embraer Technical Representative. In case the
Technical Representative is not available, please contact Return to Service
(RTS) Team.
For EMB-145 Legacy, EMB-500 Phenom 100, EMB-505 Phenom 300, and Embraer
190 Lineage:
o "Contact Center Executive": contact.center@embraer.com
For EMB-314 and F5M:
o Embraer Technical Representative
For Digital Technical Publications Support, please contact us as follows:
o By e-mail: cdrom.support@embraer.com.br
o By phone (7:30 to 17:00 GMT-3 / weekdays): (55 12) 3927-2578 or (55 12) 3927-2579
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