COURSE:

COMMUNICATION &
PROFESSIONAL DEVELOPMENT (COM3713)
TOPIC:
2ND CHAPTER MCQS
SUBMITTED TO:
PROF. MUDASSAR
SUBMITTED BY:
1. MAHAM SAIF (S3F14MCOM0029)
2. ENIB SAIF (S3F14MCOM0030)
3. HINA ZULFQAR (S3F14MCOM0038)
4. RABIA NAZIR (S3F14MCOM0039)
5. AROOJ MUMTAZ (S3F14MCOM0040)
6. AROOJ ZAFAR (S3F14MCOM0041)

CLASS:
M.COM Section-A, Semester 01
DATE:
28th November, 2014.
INSTITUTION:
UNVERSITY OF CENTRAL PUNJAB

CHAPTER NO.2
COMPOSING BUSINESS MESSAGES
MCQS:

1. If you want your audience to believe and accept your message. Your
message will be:
a)
b)
c)
d)

Purposeful
Economical
Persuasive
Audience oriented
2. If you will try to present ideas clearly and concisely, the idea will be:

a)
b)
c)
d)

Purposeful
Economical
Persuasive
Audience oriented

a)
b)
c)
d)

3. The writing process has:

One part
Two parts
Three parts
Four parts

4. Prewriting involves:
a)
b)
c)
d)

Anticipating
Researching
Organizing
Composing

5. The second phase of writing process involves:

a)
b)
c)
d)

Researching
Organizing
Composing
All the above
6. The final step of writing process is:

a)
b)
c)
d)

Composing the letter

Researching
Organizing
Revising

7. The message may have:

a)
b)
c)
d)

Primary
Secondary
Ordinary
A and b

8. To set up a meeting, send an e mail, or write a report depends:

a)
b)
c)
d)

Importance of the message

Goodwill
Persuade
Researching

a)
b)
c)
d)

9. An interesting theory, called:

Media richness
Prewriting
Revising
Composing

10. The primary purposes for sending business messages are:

a)
b)
c)
d)

Inform
Revising
Writing
Analyzing
11. The secondary purposes for sending business messages are:

a)
b)
c)
d)

Promote goodwill
Analyzing
Composing
Inform

12. When one person needs to present digital information easily so that it is
available to others:
a)
b)
c)
d)

Fax
Blog
Email
Letter
13. By profiling your audience before you write, you can identify the
appropriate _____ for your message:
a)
b)
c)
d)

Tone
Language
Channel
All of above

14. Channel choice is:

a)
b)
c)
d)

Live chat
E-mail
Hardcopy memo
All of above

15. When you need feedback but not immediately lack of security makes it
problematic for personal, emotional, or private messages:

a)
b)
c)
d)

Email
Wiki
Memo
All of above

16. One Company found that it could not easily convert its telephone
customer-service people to chat representatives because many lacked
______Necessary to write clear and correct message:
a)
b)
c)
d)

Language skills
Writing skills
Instant messaging
All of above

17._____________ is the process of creating a message that suits your

audience:
a)
b)
c)
d)

Communication
Adaption
Writing
Speaking
18. The important aspect of adaption is __________:

a
b
c
d

Reading
Hearing
Tone
Speaking

19. the most important adaptive writing techniques are developing audience
benefits and cultivating the:

a
b
c
d

I view
We view
Our view
You view
20. The fundamental writing principle recognized by Americas authors is:

a
b
c
d

Focusing on the audience

Focusing on the writing
Focusing on the surrounding
None of these
21. Which wise words has become a fundamental guideline for todays
business communicators:

a
b
c
d

To be good, it ought to have a tendency to benefit the speaker

To be good, it ought to have a tendency to benefit the reader
To be good, it ought to have a tendency to benefit communicator
To be good, it ought to have a tendency to benefit sender
22.________ involves shaping a message that appeal to the receiver:

a
b
c
d

Communication
Adaption
Empathy
All of above
23. Which version is more appealing to the audience?

a
b
c
d

Sender focus
Reader focus
Speaker focus
Audience focus
24. To inform, persuade or promote goodwill the words you can use are:

I and You

b
c
d

We and I
You and Your
Both b and c
25. Skilled communicators emphasize:

a
b
c
d

Second person pronouns

First person pronouns
Third person pronouns
All of above
26. Which thing replaces conversation?

a
b
c
d

Business meetings
E mails, reports and IM
Informal letters
None of these
27. Workplace messages should not become so casual that they sound:

a
b
c
d

Low level
High level
Unprofessional
Both a and c
28. Which messages dont include IM abbreviation, slang, and chitchat?

a
b
c
d

Unprofessional messages
Informal messages
Professional messages
Letters
29. If we dont get discouraged, we can win the contract, relates to which
level of diction:

a
b
c
d

Low level
Mid-level
High level
Formal
30. Which messages are uplifting and pleasant to read?

a
b
c
d

Professional messages
Formal messages
Instant messages
Positive messages
31. Because the figures in this report seem inaccurate, please submit the
source statistics, it relates to:

a
b
c
d

Overly formal tone

Unprofessional tone
Conversational tone
Professional tone
32. Maintaining a _______ tone involves not just guarding against rudeness
but also avoiding words that sound demanding or preachy:
a
b
c
d

Polite.
Courteous.
Expressive.
Negative.

33. When you are irritated, frustrated or infuriated, keep cool and try to
________ the situation:

a)
b)
c)
d)

Avoid.
Mishandle
Defuse
All of the above

34. In dealing with customers in telephone conversations, use ________

phrases:
a
b
c
d

Courteous
Polite
Requested
All of the above

35. In adapting a message to audience, be sure your language is sensitive and

___________:
a
b
c
d

Biased free
Offensive
Polite
Demanding

36.__________tone can hurt your company in many ways:

a
b
c
d

Flexible
Courteous
Offensive
Negative

37. The term jargon enables insiders to communicate ideas ______:

a)
b)
c)
d)

Briefly
Longley
Lengthy
Wordy

38. Writing will be better if you use _____language:

a)

Difficult

b)
c)
d)

Plain
Complex
Challenging
39. Before revision, _____words are used in email:

a)
b)
c)
d)

Unfamiliar
Easy
Familiar
Simple
40. Before revision, ideas are presented_____ in email:

a)
b)
c)
d)

Positively
Rightly
Wrongly
Negatively
41. Before revision _____ English is used in email:

a)
b)
c)
d)

Easy
Difficult
Plain
Complex

Correct options:

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.

c
b
c
a
d
a
d
a
a
a
a
b
d
d
a
a
b
c
d
a
b
c
d
c
a
b
d
c
b
d
d
b
c
b
a
d
a
b
a
d

41.