OEM Appointment Confirmation (1st Party Confirmation Call)

1. Hello, May I speak with _____________________?

Introduce
My name is_______________________________
Yourself
And I am with [DEALER] OEM…

Can you talk… Do you have a quick minute?

2. Purpose The reason for my call is to thank you for setting aside time
of Call to visit our dealership and meet me in person… And, to
confirm that your appointment is for: [TIME] on [DAY OF
WEEK], the [DATE]th.
3. Recap
[_______AM/PM on_____________ the _________]

By the way… Did you get the email I sent with directions to
4. Confirm the dealership?
receipt of
email &
If No Email: Do you know how to get to our dealership?
Get
Updated (if no, give directions.)
Email
address I would like to send you some valuable coupons and information,
What email address should I use:
__________________________@__________________

Great. We look forward to meeting you and will see you on:
5.
Reconfirm [_______AM/PM on_______________ the _________]
Date and
Time
Please be sure to see the receptionist in our showroom when
you arrive, and ask for me… I will be expecting you and will
have your information folder, including the price quotes we
6. have sent you, along with the keys to several [MODEL]’s pre-
Instructio
ns for selected for you to take a look at…
customer
when they
arrive I would like to ask one favor from you… If for any reason you
are going to be early or late, or not able to make it, please
call or send us an email to let us know… If anything changes
on our end, we will return the courtesy.
7. Validate
Appointme Thank you for your time and we appreciate the opportunity to earn
nt your business on a new OEM.
8. Thank
You

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