c360 Solucion de Fallas

SSD SUPPORT SOLUTIONS
bizhub C360 - ALL ACTIVE SOLUTIONS

March 2011
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
Legal Notice
This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED
ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY
DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.
bizhub C360
Solution ID
Abnormal noise or odor
TAUS0902728EN*
Solution Usage
Description
The sub-hopper unit is binding causing the retaining clip on the drive gear to come off and no toner is added to the developer unit. The unit will also create
noise as it is binding.
Solution
CAUSE: The rear sub-hopper auger bushing (p/n 4163 5102 01) is not mounted properly.
SOLUTION: Mount the rear bushing(p/n 4163 5102 01) first into the rear slot on the sub-hopper. Once the rear bushing is in the proper position, mount the
front bushing(p/n AOED 4012 00). This will ensure both bushings are mounted properly and prevent the sub-hopper from binding.
SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID
TAUS1001638EN*
Solution Usage
Description
FS-529, noise when the up/down tray moves down to the home position after completing a job.
Solution
CAUSE: Finisher firmware update is required.
SOLUTION: Please install attached FS-529 firmware version GC1-04 (file name: A0EDFW.tar ). The firmware is also available for download via the Konica
Minolta Download Selector.
1. Login in via www.mykonicaminolta.com .
2. Select the "Service" tab located at the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left.
Note : The firmware prevents the tray from moving down to home position after completing a job. The up/down tray will now start to move to home position
when starting the next job.
SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
Solution ID
TAUS1000513EN*
Solution Usage
Description
Abnormal vibration noise.
Solution
CAUSE: Vibration and noise from cooling fan(s).
SOLUTION: To preventcooling fan vibration noise from being generated,two (2) additional seals have been added.Please refer to attached Parts Modification
Notice for part numbers and placement of seals. To viewthe PDF, you may need to download a free copy of Adobe Reader.
March 2011
bizhub C360
Solution ID
Breakage, damage, malformed, removed part
TAUS0902745EN*
Solution Usage
Description
Paper is exiting skewed; not stacking properly.
Solution
CAUSE: Neutralizing brushis tearing from Cover Output (see attachedphoto). This willaffect the alignment of paperexiting at the Output tray.
SOLUTION: Remove the Cover Output (p/n A0ED 8901 00) andtry to reposition the brush. If unable to do so, replace the Neutralizing brush (p/n A02E 8907
00).
Notes :
1. Edge of the Neutralizing brush has been secured by conductive tape beginning with the following serial number cut-in.
bizhub C220 A0ED013000641

2.Conductive tape will be included as a spare part (p/n 4036 3075 00).
3. Please refer to attached procedure for how to install the tape and the Parts Manual pages for parts location. To view a PDF, Adobe Reader must be
installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by KMBT (Japan)
Solution ID
TAUS0801519EN*
Solution Usage
Description
JS-504/JS-505, lower tray lever breakage.
Solution
Please refer toBulletin Number 6481for details. To viewthe PDF, you may need to download a free copy of Adobe Reader.
March 2011
bizhub C360
Solution ID
Controller - no or slow print, scan failure, garbled data, lockup
TAUS0647541EN*
Solution Usage
24
Description
C-B003 (CB003) code.
Solution
PROBABLE CAUSES:
1. The fax board is installed in the incorrect slot.
Install the fax board in the rearmost slot.
2. The Fax (Sub) was set to SET at installation.
Change the Fax (Sub) to Unset in Service Mode by performing the following:
a. Access the Service Mode.
b. Select the Option Board Status.
c. Select UNSET of Fax (Sub).
d. Select End and Exit to return to copy screen.
3. The FK-502 board is not seated properly.
Remove and reseat the fax board.
bizhub C451/C550/C650
4. Poor connection between the Fax board and the PCI board.
Ensure the connection between the Fax board and PCI board is secure.
Note : Pleasereference the attached "Fax Board Error" documentwhen checking the connection between the Fax board and PCI board.
5. The mounting brace for the PCI interface board into whichthe FK-502connectshas been pushed back, not making a complete connection.
Note : C-B016 code may also be indicated.
Reform the mounting brace for the PCI interface board and ensure that the FK-502 is properly seated intothe connection.If the problem persists initialize the
Fax board
(Service Mode ? Fax ? Initialization).
6. Fax misconfiguration. The fax option isenabled when there is no fax kit installed.
Disablethe fax option:
a. Enter the Service mode.
b. Select System 2.
c. Select option Board Status.
d. Check that Fax Circuit 1 and Circuit 2 are set to UNSET.
e. Touch End andback out of Service mode.
f. Power cycle the machine using the main power switch.
7. Damaged PCI board (PWB-PCI). The IC1 pin (soldered legs) on the PCI board is damaged and then short-circuited. (see attached documentation and
associated Bulletin Number 7660for details)
Replace the PCI board (p/n A0P0 H026 01).
bizhub C220/C280/C360/C452/C552/C652
8. The fax PWB was installed in the incorrect slot.
When installing the fax PWB, it should be in the left slot when viewed from the right side of the MFP. That slot is labeled "1" in the attached image. If the dual
line kit is to be installed, that PWB would be installed in the right slot. That slot is labeled "2" in the attached Fax Install photo.
bizhub C351/C450
9. PWB-PCI board (p/n 4037 0141 03) is damaged during installation. If the PWB-PCI board is inserted into the middle slot instead of the rear slot, or if the
board is mishandled, damage to the board may occur.
Notes :
a.Damage may be caused by scratching the board with Board Guide when installing PWB-PCI and Board Guide.
b. C-B001 may also be indicated and it is impossible to send/receive a fax.
Replace PWB-PCI (a part of MK-703 used for connection with optional board) taking care not to scratch or damage the board. Please refer to attached
documentation for details.
bizhub C250
10. Power supply (PU1) problem.
Replace the DC power supply(p/n 4038 6201 02).
bizhub 600/750/601/751
11. The FK-502 was not deinstalled in Tech Rep mode SYSTEM 2 when removed.
Uninstall the FK-502 in Tech Rep mode by performing the following procedure:
a. Power OFF the machine with the main power switch.
b. Press and hold the Utility Key and power ON the machine. Hold the Utility key until the Konica Minolta logo appears and or Trouble reset.
c. Press Trouble Reset and enter Stop 0, 0 Stop, 0, 1. Press System 2 and then FAX.
d. Select Fax Not Installed.
March 2011
bizhub C360
bizhub 361/421/501
12. FK-502 firmware is below version 10.
Please install FK-502 version 10 firmware or above to prevent the intermittent display of a C-B003.The latest version firmware or system software is available
via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
bizhub 360/420/500/361/421/501
13. Internal softwarefor the circuit board of ML-503 (FAX multi-line kit) has been changed for bizhub 501/421/361. When using the previous ML-503 (before
the modification), the FK-502 might not recognize the ML-503.
Use the modified ML-503 whichcan be used for bizhub 501/421/361 and bizhub 500/420/360. The modified ML-503 has a yellow tag seal on the side of the
box as shown.
Please refer to attached documentation for ML-503 installation procedure.

14. The machine may display a C-B003 after the ML-503 is installed if the switch on the second fax kit has not been set to Line 2.
Please confirm SW2 on the second FK-502 is set to Line 2. Refer to the attached ML-503 InstallationManual providing the location of SW2 (page E-2).
bizhub 360/420/500
15. Problem withoptional HDD if the fax option is also installed.
To correct, please perform the following:
a.Enter the Service mode and set thefax unit to "Uninstalled."(Service Mode ? System 2 ? Option ? Fax#1)
b. Power down machine and unplug.Disconnect thefax unit.
c.Perform the HDD setup described on pages E-2 and E-3 of the HD-505 Installation Manual.
d. If the setup is unsuccessful, replace the HD-505 (Item #16GA).
e. PowerOFF the machine.
f. Install the Fax unit.
g. Power onthe machineand set the fax unit to "Installed." (Service Mode ? System 2 ? Option ? Fax#1)
h.If necessary,initialize the fax unit. (Service Mode ? Fax ? Initialization ? Fax Function Parameters)
Note : Please refer to attached HD-505 Installation Manual.To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution byDavid Hansen, KMBS/Seattle; Cesar Jimenez/Gary Scimeca/Ian Lynch, Production Print/SSD; Dave Bruni/Bill
Hall/David Silverstein/John Miller/Jim Behrends, Workgroup/SSD and KMBT (Japan)
Solution ID
TAUS0658329EN*
Solution Usage
Solution Usage
Description
FK-502, Off-Hook is missing from the main fax screen and unable to send faxes.
Solution
CAUSE: Prefix/Suffix Auto Setting is enabled.
SOLUTION: To change the Prefix/Suffix Auto setting, perform the following:
1. Press the Utility key.
2. Enter Administrator Setting.
3. Select System Connection.
4. Select Prefix/Suffix Auto Setting.
5. Select OFF.
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD and Dave Bruni, Workgroup/SSD
Solution ID
TAUS0800406EN*
Description
FK-502, T81 message is displayed when attempting to fax out without the OFF HOOK option selected. If, OFF HOOK is selected the fax is sent successfully.
Solution
CAUSE: Dial Tone Detection is set to ON.
SOLUTION: To set Dial Tone Detection to OFF, perform the following:
1. Press the Utility/Counter key.
2. Touch [Details] on the touchscreen.
3. Press Stop-0-0-Stop-0-1.
4. Touch [FAX] on the touchscreen.
5. Touch [NetWork] on the touchscreen.
March 2011
bizhub C360
6. Touch [NetWork Setting 2] on the touchscreen. The Dial Tone Detection setting selection option will be displayed at the top of the touchscreen.
7. Touch [OFF] on the touchscreen.
8. Touch [END] on the touchscreen.
9. Touch [Exit] on the touchscreen.
10. Power the copier OFF/ON to lock the setting into the fax unit.
SPECIAL NOTE : Solution contribution by Ted Young, Ian Lynch and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS1000160EN*
Solution Usage
Description
Slow printing or locking up when printing multiple print jobs or large PDF files (500 pages+).
Most noticeable when using a NearStar application.
Solution
When the machine is printing multiple print jobs,it will cycle between the print jobs slowing the machinedown, and if the queue fills up enough, it could "lock
up".
The reason the machine cycles between print jobs is becauseitchecks which printer language (PCL or PostScript) the next print job is using.
Toprevent this from happening,the machine needs to identfy which PDL to use.To accomplish this, please perform the following settings:
Utility a User Settings a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)
For the bizhub 200/250/350/222/282/362 follow these steps:

Utility a Printer Settings a PDL Set
For the bizhubPRO 950 and 1050efollow these steps:

Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)
Options are:
Auto
PCL
PS
TIFF
For the bizhubPRO1051 and 1200follow these steps:

Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)
Options are:
Auto
PCL
PS
TIFF
PPML
Note : All computers that are printing to this machine will have to use the same printer languageto whichthe machine has defaulted (PCL or PostScript).
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0702079EN*
Solution Usage
Description
Code CD252at startup.
Solution
PROBABLE CAUSES:
1. The MFP controller setting does not match the installed controller.
Set the MFP to match the installed controller. To reset the error code, perform the following:
a. Press Utility/Counter button.
b. Press Job Details button on the operation panel.
c. Press Utility/Counter button.
d. Repeat steps 3 and 4 until Meter Count is displayed on the operation panel.
e. Press Check Details button.
f. Enter Tech. Rep Mode (Stop, 0, 0, Stop, 0, 1).
g. Press the System 2 button.
h. Press Image Controller button.
i. Press Controller 0 for the standard controller. If the Fiery controlleris installed, press 1 .
March 2011
bizhub C360
j. Exit Tech Rep Mode.

k. Cycle thepower OFF/ON.
2. Interface cable is not fully seated.
Check the Fiery interface cable (p/n 45061700 for the IC-409 and p/n 4508-0983 for the IC-412).
3. Incorrect DIPSW setting for the IC-412 (bizhub C360/C280 only).
Verify that DIPSW 2-1 and 2-2 on the MFP are in the "up" position.Please see theattached document for details. To viewthe PDF, you may need to download
a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution byTom Kelly/Jim DiSarro, Workgroup/SSD and Craig Blyther/Clinton Marquardt, ESS
Solution ID
TAUS0801954EN*
Solution Usage
Solution Usage
Solution Usage
Description
Intermittently getting fax TX deleted due to error:Protocol error.
Solution
CAUSE:Incorrect type of connection to phone line.A 4-conductor wire was used to connect the machine to the phone jack.
SOLUTION:Use a 2-wire line to connect the machine to the phone jack.
Note : Red and green wires are locatedin the center of the RJ11 connector.
SPECIAL NOTE : Solution contribution by Bill Berkhahn -Central Office Systems and Don St. Onge, Workgroup/SSD
Solution ID
TAUS1000835EN*
Description
"Device not supported" message when trying to initiate scanning.
Solution
CAUSE: A different driver needs to be used.
SOLUTION: Install the Real-Time NonGUI TWAIN special driver is to support these models.
This driver adds the support for:
C552DS/C652DS
C452/C552/C652: Ver.90
C220/C280/C360: Ver.88
601/751: Ver.20
223/283/363/423
NOTE: The driver can be downloaded at ftp://special:12345@onyxftp.mykonicaminolta.com/twain/KMRMTW_Ver3.1.2.26_NoGUI.zip
SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS
Solution ID
TAUS0901477EN*
Description
After the MFP wakes up from Sleep mode, the Fiery becomes inaccessible and non-functional. This pertains to all IC-412 controllers shipped before the
end of April 2009.
Steps to reproduce :
1. Let engine (MFP) entered into Power Save Mode. If the MFP went into the Power Save mode, Fiery also goes into Sleep mode.
2. Wake up engine.
Result: The Fiery wakes up and LED stops at "30". The Fiery will be inaccessible. To recover, the user needs to manually cycle the main power switch on
the Fiery.
Solution
CAUSE: The BIOS settings of IC-412 motherboardare incorrect.
SOLUTION: Install the attached patch. The patchwill automatically reset the BIOS back tothe correct settings. This patch is also available via the Konica
Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
March 2011
bizhub C360
Please refer to attached Release Notes and Bulletin Number 6850 prior to installing the patch. To viewa PDF, Adobe Reader must be installed. Adobe
Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Note :All IC-412 shipments with correct BIOS settingswill havea stickeron the outside of the box.EFI has added an additional process to the assembly
procedure to clear CMOS on all motherboards. The shipping box for all products that have had this additional step taken will be identified by two -inch blue
dots.
Product Part#
Product Description
Cut-in EFI S/N
Mfg Cut-in date
45077367
SERVER,E10,HESS,IC-412/50_45C-KM,
US/EUROPE, ROHS,KONICA MINOLTA (A127-WY1)
R00005967
2009/5/4
Solution ID
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
TAUS0902929EN*
Solution Usage
Solution Usage
Description
Why can't the machineimport into Pagescope Data Administrator?
Solution
In order to import into pagescope data administrator, check and adjust your settings on the MFP so that SNMP v3 is disabled.
SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD
Solution ID
TAUS1001789EN*
Description
FK-502, R29 or R76 error when receiving a V.34 RX job in a VoIP line environment.
Solution
CAUSE: Firmware update required.
SOLUTION: Please install attached FK-502 firmware version G02-13-000 which is included with MFP firmware version GS4-R6 or later (for bizhub
C650/C550/C451 and bizhub C353/C253/C203 ) or attached firmware version GCJ-B4 or later (for bizhub C360/C280/C220 and bizhub
C652/C552/C452/C652DS/C552DS ).
The latest version firmware or system software is also available via the Konica Minolta Download Selector.
Note : The attached ZIP files contain the firmware files and Program Release Information files (PDF). To open the ZIP files WinZip should be installed.
WinZip can be downloaded from the WinZip website: http://www.winzip.com/downwz.htm . The file can either be saved to disk or opened. It is
recommended to download the ZIP and open from the local computer to view.
To view a PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS0808034EN*
Solution Usage
March 2011
bizhub C360
Description
How to create a Group One-Touch.
Solution
Follow this procedure to set up a Group One-Touch.
1. Press the Utility/Counter button.
2. Select Administrator Settings.
3. Enter the password: 12345678; then press OK.
4. Select One-Touch/User Box Registration.
5. Select Create One-Touch Destination.
6. Select Group.
7. Select New.
8. Enter the Registation Namefor the Address Book (up to 24 charteres).
9. Select Group.
10. Select a destination type.
11. Select the destination(s) to be registered in the group.
For further information refer to the attached file.
Note: To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE: Solution contribution by Marge McLea, QC/SSD and Ron Reed, SME/SSD
Solution ID
TAUS1000470EN*
Solution Usage
Description
Motor M25 continues to run in the SD-509 at power on. The machine displays an open door indication but no arrow on the display indicating the open
section.
Solution
CAUSE: The PWB-SD board has failed.
SOLUTION: Replace SD drive board (p/n A10D H100 03) PWB-SD.
SPECIAL NOTE: Solution contribution by Jim DiSarro, Workgroup/SSD
Solution ID
TAUS1000833EN*
Solution Usage
Description
The MFP falls off the network. As a result,you cannot perform PC Print, Scan-to-Email, Scan-to-SMB or PageScope Web Connection.
Solution
CAUSE: Aftera client connects to the MFPusing SMB via ports 139 or 445, ifthe client suddenly disconnectsfrom the MFP, there is a possibility that the MFP
will keepthe connectionto the client open.In this case, theMFP will consume the internal resource File Descriptor (FD);as a result,the clientcannot accessthe
MFP.
SOLUTION: Download and install the controller firmware below:.
Model New Ver. Program File Name
C203 GHF-R6 A02E0Y0-F000-GHF-R6.exe
C253 GGF-R6 A02E0Y0-F000-GGF-R6.exe
C353 GFF-R6 A02E0Y0-F000-GFF-R6.exe
March 2011
bizhub C360
C220/C280/C360 GCH-90A0ED0Y0-F000-GCH-90.exe
C451 GFF-R6 A00K0Y0-F000-GFF-R6.exe
C550 GFF-R6 A00J0Y0-F000-GFF-R6.exe
C650 GFF-R6 A00H0Y0-F000-GFF-R6.exe
C452/C552/C652 GCH-90 A0P00Y0-F000-GCH-90.exe
C552DS/C652DS GCH-90 A1DM0Y0-F000-GCH-90.exe
NOTE: The new firmware is available for download via the Konica Minolta Download Selector:
1. Login in via www.mykonicaminolta.com
2. Select the "Service" link located on the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.
5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left.
Solution ID
TAUS1000881EN*
Solution Usage
Description
Unable to scan to E-mail using Binary division.
Solution
CAUSE: Unsupported function.
SOLUTION: Microsoft Exchange 2007 does NOT support "message/partial" content type. Partial files are notpermitted to be transmitted for security reasons.
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Solution ID
TAUS1001088EN*
Solution Usage
Description
When adding MFPs connected to Fiery controllers to PageScope Data Administrator, a message appears stating that the device is already registered.
Solution
CAUSE: PageScope Data Administrator cannot register more than one MAC address from devices connected to Fiery controllers.
SOLUTION: Use the two-part procedure below to resolve the situation.
1. Install the latest version of PageScope Data Administrator (version 4.1.09000 or higher) Version 4.1.11000 dated:6/14/2010 in the Download Selector was
tested. Remember to take into account that version references have changed. (See TAUS1001089EN00 for details about the numbering change).
After the latest version is installed, run PSDA and verify the version information. To to this:
a, Click on 'Help' in the menu and select Version Information.
b. Click on the Plug-in Version button. The version for PageScope Data Administrator should be at or higher than 4.1.09000.
c. Exit PSDA.
2. After the version has been verified, download and install an upgrade to the Device Set-up Manager (attached to this solutoin).
a. Extract the software by unzipping DS_1.0.03301.zip.
b. Install the Device Set-up Manager by launching the setup.exe file; this will automatically install over the version in PageScope Data Administrator.
c. After the upgrade isinstalled, launchPSDA and add the MFP IP addresses using the normal procedure described in the PSDA manual. You should now be
able to enter multiple IP addresses of MFP's that are connected to Fiery controllers.
Note: The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS1001622EN*
Solution Usage
Description
Fax transmit is timing out and going to a redial state before the fax is done transferring.
Solution
March 2011
10
bizhub C360
CAUSE: Incorrect settings.

SOLUTION: Lower the baud rate of the machine to the slowest speed (i.e., 2400). After the problem is resolved, slowly bring the speed back up until the fax
fails to provide the fastest speed possible. To set the max speed:
1. Access Service Mode.
2.Select FAX.
3. Select V34: TX Max Speed.
4. Set the TX speed to 2400.
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID
TAUS1001692EN*
Solution Usage
Solution Usage
Description
Jobs will not print from mainframe or other host, but are OK when printed from aPC or aMacintosh.
Solution
CAUSE: The mainframe or other host system expects Echo back from MFP device.
SOLUTION: Install the following firmware to correct the issue:
Model Version Program File Name
bizhub C652/C552/C452 GCP-B4 A0P00Y0-F000-GCP-B4.exe
bizhub C652DS/C552DS GCP-B4 A1DM0Y0-F000-GCP-B4.exe
bizhub C360/C280/C220 GCP-B4 A0ED0Y0-F000-GCP-B4.exe
Thefirmware is available for download via the Konica Minolta Download Selector:
Note : To enable the Echo command, it is necessary to set DIPSW No.61 = 0x01.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Solution ID
TAUS1001761EN*
Description
Print jobs via USB do not finish; MFP times out. Failed to complete job. is indicated.
Solution
CAUSE:The End-of-Job commandESC+Eis not recognized by the internal module. When printing with LPR, the end of the job can be detected by the other
module controlling the network transmission.When printing via USB, although the End-of-Job is detected by the module,that module does not recognize
ESC+E, causing atimeout of the USB port.
SOLUTION:Install the following firmware corresponding to the model in question. Be sure to read the release notes before installing the firmware.
bizhub C353: GSC-R6 (A02E0Y0-F000-GSC-R6.exe)
bizhub C253: GTC-R6 (A02E0Y0-F000-GTC-R6.exe)
bizhub C203: GUC-R6 (A02E0Y0-F000-GUC-R6.exe)
bizhub C451: GSC-R6 (A00K0Y0-F000-GSC-R6.exe)
bizhub C550: GSC-R6 (A00J0Y0-F000-GSC-R6.exe)
bizhub C650: GSC-R6 (A00H0Y0-F000-GSC-R6.exe)
bizhub C360/C280/C220: GCZ-B4 (A0ED0Y0-F000-GCZ-B4.exe)
bizhub C652/C552/C452: GCZ-B4 (A0P00Y0-F000-GCZ-B4.exe)
bizhub C652DS/C552DS:GCZ-B4 (A1DM0Y0-F000-GCZ-B4.exe)
Note : Thefirmware is available for download via the Konica Minolta Download Selector:
5. Select the "Download MSDS , Drivers, Firmware and more" link located on the left. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
March 2011
11
bizhub C360
Solution ID
TAUS1002214EN*
Solution Usage
Description
Scan-to-SMB is not working in a domain environment. The machine errors out with login errors.
Solution
CAUSE: Domain settings are not configured on the machine.
SOLUTION: Make sure that the network domain name is entered into the machine. Also, if the domain name is entered into the machine, do not use the
domain name in the username.
Solution ID
TAUS1002468EN*
Solution Usage
Description
AS/400 drops connection during paper-out condition.
Solution
CAUSE:Duringa paper-out condition, the AS/400 starts a timer and waits for the condition to clear.The MFP does not send status to AS/400,
and,therefore, the timeout expires and the connection is dropped. A firmware update is required.
SOLUTION: Please update the firmware.
For Color products, download and install firmware version GCK-B8.

For B&W products, download and install firmware version GCR-C0.
The firmware can be obtained from the Konica Minolta Download Selector.
Notes :
1. On the MFP, pleasesetDIPSW 61 to 0x04 .This setting disables the timeout and causes themachine to send status to the AS/400.
2.On the AS/400, please use the following settings:
Inactivity timer: INACTTMR *NOMAX

Printer error message: PRTERRMSG *INFO
User-defined options: USRDFNOPT ERRMSGINFO
3. Please consult the following IBM document for further information:
Configuration Settings and Error Messages for *LAN 3812 SNMP Device Descriptions
Solution ID
TAUS0902890EN*
Solution Usage
Description
When upgrading to version 54 or version 57 firmware, a fax number of more than one digit cannot be entered into the main Rightfax Connector screen.
Solution
SOLUTION: Upgrade the MFP to attached firmware version GC1-59 or later. The latest version firmware or system software is also available via the Konica
Note : Please refer to attached Release Notes prior to installing the firmware. To view a PDF, Adobe Reader must be installed. Adobe Reader can be
downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS
Solution ID
TAUS1000260EN*
Solution Usage
Description
March 2011
12
bizhub C360
If the default scan/fax settings are changed to a file format other than PDF, the file will be transferred as PDF.
Reproduction Procedure
1. Utility/Counter ? Administrator settings ? Fax settings ? Function Settings ? Forward TX Setting ? Yes ? specify a Forward Dest.
2. Send a fax from one MFP to another MFP.
3. Confirm the data of the forwarding destination after receiving.
Solution
CAUSE: Settings must be reconfigured.
SOLUTION:By performing the following settings, you can transfer the Forward TX setting in TIF format.
Note : When using the Forward TX setting, the file format is PDF or TIF.
1. Software Switch Setting No.: 28
HEX: 08
2.Default Scan/Fax Settings: Current Setting
Software Switch Setting 28

Default Scan / Fax Settings
Current Setting
Factory Default
HEX 00
PDF
PDF
HEX 08
TIFF
PDF
Note :You can not transfer data in TIF format with only Software Switch settings.
Solution ID
TAUS1000938EN*
Solution Usage
Description
Caution when downgrading firmware.
Solution
Modification items of Printerfirmware A0ED0Y0-0050-G10-01-00 (in card version 88) include thefollowing:
Support foramodified IDC sensor.

The IDC sensor detects Image density. Amodified IDC sensor has been installed in production since 2/2010with printerfirmware A0ED0Y0-0500-G10-01-00 .
This version of printer firmwaresupports boththemodified andoriginal type of IDC sensor.
Support for a modifiedchip on the Drum Unit.
The small chip mounted on the Drum Unit has been modifed. Theoriginal Drum Unit hasa chip with a fuse to detect a new Drum installation. However, the
fuse has been removed and a resistor is used instead. This chip/resistor configuration has been pre-installed on theDrum Unit in machines from the factory.
CAUTION :If you downgradethe Printerfirmware version(on a machine with the modified IDC sensor and chip) toa versionearlierthan
A0ED0Y0-0050-G10-01-00 , the machine will not be able to detect the Drum Unit, and the density of printoutsgets higher and higher because of a mismatch
of the IDC sensor table.
Please do notdowngrade Printerfirmware to a version older than A0ED0Y0-0050-G10-01-00.
March 2011
13
bizhub C360
Solution ID
TAUS1001659EN*
Solution Usage
Solution Usage
Description
T-00 (T00)is indicated when attempting to transmit a fax. Fax transmission fails.
Solution
CAUSE:The dialing method is set to pulse dialing (20pps or 10pps).
SOLUTION:Change the dialing method to PB:
1. Enter the Administrator mode.
2. Select Fax settings.
3. Select Line Parameter settings.
4. Select Dialing Method.
5. Set the Dialing Method to PB and exit the Administrator mode.
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Solution ID
TAUS1001727EN*
Description
FK-502, T28 error when sending a FAX job with ECM after performing Signal Receive Test.
Solution
SOLUTION: Please install attached FK-502 firmware version G02-13-000 which is included with MFP firmware version GS4-R6 or later (for bizhub
C650/C550/C451 and bizhub C353/C253/C203 ) or attached firmware version GCJ-B4 or later (for bizhub C360/C280/C220 and bizhub
C652/C552/C452/C652DS/C552DS ).
The latest version firmware or system software is also available via the Konica Minolta Download Selector.
Note : The attached ZIP files contain the firmware files and Program Release Information files (PDF). To open the ZIP files WinZip should be installed.
WinZip can be downloaded from the WinZip website: http://www.winzip.com/downwz.htm . The file can either be saved to disk or opened. It is
Solution ID
TAUS1002011EN*
Solution Usage
Description
Cannot print or browse to the PageScope Web Connection. The machine can be PINGed.
Solution
CAUSE: The Hard Disk Drive (HDD) is corrupt.
SOLUTION: Format the HDD using a logical format and if necessary replace it.
HD-501 (p/n 9J06 M705 00)
HD-503 (Item #15NL)
HD-508 (Item #A0DDWY0)
March 2011
14
bizhub C360
HD-509 (Item #7640008435)

HD-510 (Item #A0P7WY1)
HD-515 - Optional Hard Disk Drivefor bizhub C220 (Item #A11CWY1) and standard Hard Disk Drive for bizhub C280/C360 (p/n A0ED M720 00)
HD-516 - Optional Hard Disk Drivefor bizhub 223/283 (Item #A2ACWY1) and standard Hard Disk Drive for bizhub 363/423 (p/n A0ED M720 00)
Solution ID
TAUS0903047EN*
Solution Usage
Description
When performing the Scanable PDF OCR function, if more than one document is scanned into the machine will indicate "Please wait" for 5-30 seconds.
Solution
Cause:
The Machine is set for quality OCR setting.
Solution:
Change the OCR setting as follows:
Please try the following:
Touch the utility key.
Touch user settings.
Touch scan/Fax settings.
Select the down arrow key to bring up the second screen.
Select the OCR setting
Select Speed.
SPECIAL NOTE: Solution contribution by David Silverstein, Workgroup/SSD
Solution ID
TAUS1000168EN*
Solution Usage
Description
When printing from Unix/Linux using the Konica Minolta CUPS/Open Office PPD, the 2nd and subsequent pages are rotated180 degrees.
Solution
CAUSE:This is caused by a firmware bug.
SOLUTION:New MFP firmware version GC9-59 is available to correct this issue.
System code, firmware, and drivers are available for download via the Konica Minolta Download Selector:
Refer to the attached PDF documents for further information on this firmware release.
March 2011
15
bizhub C360
SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS
Solution ID
TAUS1000179EN*
Solution Usage
Description
Installed certificate, no access to Administrator mode.
Solution
CAUSE: For whatever reason, the certificate is corrupted.
SOLUTION: To regain access to the MFP, use this procedure:
1. From the operation panel, enter Administrator mode.
2. Select Security Setting -> Security Details.
3. Page down to Initialize, select Network Settings; then press OK.
4. Recycle the MFP when complete. This will remove the certificate from the MFP and allow access to the MFP Administrator mode via a web browser.
If, when using the panel to turn off the SSL settings, the controls are not available then the protocol links are no longer valid and need to be rebuilt. This is
because the links are pointing to the old certificate which is no longer installed on the MFP. Use the following procedure to create a new certificate and
reorient the links to point them to the new certificate, making them valid and available.
1. Browse into the MFP using a web browser and enter Administrator mode.
2. Select Security -> PKI Setting and click the Display button.
3. Click the New Registration button.
4. Select Create and install a self-signed certificate.
5. Complete the form with the appropriate information and click the OK button. You should see a message "Certificate is being created" and then another
message "Certificate has been created and installed. SSL/TLS can be used".
6. Click the OK button.
To overwrite the protocol links, use this procedure:
1. Select the Protocol Setting selection from the column on the left. A list of protocols is displayed.
2. Select the protocols that were previously linked to the old certificate. If this is unknown, the best practice is to select the TCP Socket and OpenAPI
protocols.
3. For each protocol that does not have SSL control via the panel, click the Create button beside that protocol. A message is displayed to connect each
protocol to the certificate.
4. Click OK. When complete, you will see an asterisk(*) beside each protocol enabled to use that certificate.
5. When complete, recycle the MFP.
You should now have access to the SSL settings for those protocols via the operation panel. You can then disable the SSL settings as desired, then remove
the certificate, then install a new non-corrupt certificate.
Solution ID
TAUS1000263EN*
Solution Usage
Description
How toauthenticate to an MFP using username (e.g., user1) to Novell Netware LDAP server.
Solution
CAUSE: Current firmware does not support Contextless login via Novell Netware LDAP.
SOLUTION: Use special firmware to enable this functionality. The procedure for configuring the settings is attached.
When setting up configuration, note the location of the LDAP configuration setting button. You must use the fourth button to set up the function, or it will not
work.
This connection uses simple passwords (a Novell requirement). The customer must be made aware that simple passwords are required for access to the
eDirectory via LDAP.
The firmware can be obtained from:
ftp://special:12345@onyxftp.mykonicaminolta.com/contextless
SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS/BSE
Solution ID
TAUS1000346EN*
Solution Usage
March 2011
16
bizhub C360
Description
Thevalue of "Upper limit for signal transmission level setting" is not changed withAddress parameter 130068.
1.Service mode? FAX setting? Function parameter ? Address:130068 is set to "0x08" (-8dBm).
2.Service mode? FAX setting? Modem/NIC? TxATT ? Confirm "Upper limit for signal transmission level".
Result: The value of "Upper limit for signal transmission level " is -10dBm.
Solution
CAUSE: Firmware anomaly (version G00-59).
SOLUTION: The "Upper limit for signal transmission level" can be changed at address 130069. When you change the value of "Upper limit for signal
transmission level setting" please change address to 130069. The attached page from the FK-502 Service manualversion 9.0reflects this information.To
viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1000432EN*
Solution Usage
Description
The TWAIN driver does not find a color MFP automaticallybut, when setting it up manually, the TWAIN driver connects and processes the scan.
Solution
CAUSE:When the MFP is configured touse an external authentication device (such asanHID card reader)and the device is in error, the MFP no longer
answers queries from the TWAIN driver.
SOLUTION:Test the authentication device and replace it if necesssary.
To test if the authentication device is the cause, unset the authentication device.
1. Go to Tech Rep mode; thengo to Billing by pressing Stop -9.
2.Select the Management Functionbutton.
3. Select the Unset button.
4. Exit out of Tech Rep mode.
5. Perform the TWAIN test again; it should now see the MFP,which indicates an issue with the authentication device.
Solution ID
TAUS1000851EN*
Solution Usage
Description
How to print in color for Windows 95, 98 and ME?
Solution
Windows 95, 98, and ME are no longer supported operating systems.
SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD
Solution ID
TAUS1001051EN*
Solution Usage
Description
When trying to access Pagescope Web Connection only the Fiery start page will show. This happens even when using an IP address 1 octet higher which
represents the emperon print controller.
Solution
CAUSE: The emperon print controller was set to a static IP address when controller 0 was selected. The emperon controller will retain that IP address in
memory even though the config sheet states a different IP address.
March 2011
17
bizhub C360
SOLUTION: Please change the machine back to controller 0 for controller type and set the machine for auto obtain. You can then set the machine back to
controller 1 for the Fiery. It should now function properly and you should be able to access PSWC using an IP address 1 octet higher than the Fiery.
Solution ID
TAUS1001291EN*
Solution Usage
Description
When printinga document, as an example, page 1 to 4 may print properly, but pages5 to8 are printed180 rotated.
Solution
CAUSE: Firmware needs to be updated.
SOLUTION:Please install firmware version GC7-B4 which is available via the Konica Minolta Download Selector. Access the Selector from SSD Web
Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note : Please refer to attached Release Notes prior to firmware upgrade. To view a PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1001505EN*
Solution Usage
Description
The machine will spool very slowly when printing from a Macintosh. Printing from Microsoft Windows PCs are fine.
Solution
CAUSE: The HDD has become corrupt.
SOLUTION: Format the HDD and replace it if necessary.
HARD DRIVE ITEM / PARTNUMBERS
bizhub C250/C250P/C252/C252P/C300/C350/C351/C352/C352P/C450/C450P
HD-501 , p/n 9J06 M705 00
bizhub C203/C253/C353/C451/C550/C650
p/n A00J M723 00
bizhub 600/750
HD-503 , Item #15NL
bizhub 200/250/350/222/282/362
HD-504 , Item #4599461
bizhub 360/420/500
HD-505 , Item #16GA
March 2011
18
bizhub C360
bizhub C353P
HD-508 ,Item #A0DDWY0 or p/n A00J M723 00
bizhub 361/421/501
HD-509 , Item #7640008435
bizhub 601/751
HD-510 , Item #A0P7WY1
bizhub C220 * /C280/C360/C452/C552/C652/C552DS/C652DS
p/n A0ED M720 00
* HD-515 , Item #A11CWY1 for bizhub C220 (optional)
bizhub 223 * /283 * /363/423

p/n A0ED M720 00 for bizhub 363/423 (standard)
* HD-516 ,Item #A2ACWY1 for bizhub 223/283 (optional)
Solution ID
TAUS1001520EN*
Solution Usage
Description
It is not possible to enable the Bluetooth option in the Administrator mode even after enabling it in the Service mode/System 2. (EK-605 installed)
Solution
CAUSE:Incorrect soft switch setting.Software switch 25 is set to aHEX Assignmentvalue of 00 .
SOLUTION:If the firmware level is version 90 or higher, change software switch to a HEX Assignmentvalue of 20 :
1. Enter the Service mode.
2. Select System 2.
3. Touch [Software Switch Setting].
4. Touch [Switch No.] and enter 25 with the ten-key pad.
5. Touch [HEX Assignment] and enter 20 with the ten-key pad.
6. Touch [Fix].
7. Press End, then Exit.
Solution ID
TAUS1001911EN*
Solution Usage
Description
On the MFP that the Forward TX setting is enabled, when a TCP/IP address FAX is received from a bizhub 350 series/362 series MFP, it will not forward to
the PC. To reproduce:
1. On the MFP, register the PC (SMB) address.
2. On the MFP, set Forward TX setting (Administrator setting ? FAX setting ? Function settings) to enable, and set the above PC (SMB) address to forward to.
3. Send a TCP/IP address FAX from a bizhub 350 series/362 series MFPto a bizhub C360 series/C652 series MFP.
March 2011
19
bizhub C360
Solution
CAUSE: Firmware update is required.
SOLUTION: Please install firmware version GD9-B4 or later. The latest version firmware or system software is also available via the Konica Minolta
Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS1001962EN*
Solution Usage
Description
When printing a PDF file from USB memory or by Direct Print, the following PostScript error may occur.
% %[ Error:rangecheck; OffendingCommand: _error; Info: -do_filter: stream too big for string ]%%
Solution
SOLUTION:Please installfirmware version GD9-B4 or later. The latest version firmware or system software is also available via the Konica Minolta
Solution ID
TAUS1001970EN*
Solution Usage
Description
Aftersetting softwareswitch 72 to Hex01for FTP Printing,unable tolog in and print.
Solution
SOLUTION:Install firmware version GCN-B5 or later for bizhub 223/283/363/423 and version GCZ-B4 or later for bizhub
C220/C280/C360/C452/C552/C652/C552DS/C652DS . The latest version firmware or system software is also available via the Konica Minolta Download
Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note : The UserID andPassword for printing.
User ID: ftpprn
Password: ftp6626
Solution ID
TAUS1002123EN*
Solution Usage
Description
When attempting to printa PDF file with Password to open the document or Permissions Password created in Adobe Acrobat 9.0, the file is not printed.
(The file is not saved to Password Encrypted PDF User Box.)
This happens when printing the document with the following functions/conditions.
Direct Print
Printing the file from USB memory, etc.
March 2011
20
bizhub C360
Solution
CAUSE: In Adobe Acrobat 9.0, when creatinga PDF file version 1.5 or later that sets the password, Object Level Compression is set to Maximum. "Object
Level Compression: Maximum is not supported in the MFPs.
SOLUTION: Please perform Compression setting according to the attached file and print the file. To viewthe PDF, you may need to download a free copy of
Adobe Reader.
Solution ID
TAUS1002169EN*
Solution Usage
Description
Unable toselect Scan to Home on the machine.
Solution
CAUSE: Feature not enabled.
SOLUTION:To enable Scan to Home:
1. Enter Administrator Setting.
2.User Authentication/Account Track.
3.Scan to Home.
4.Select Enable.
SPECIAL NOTE : Solution contribution by Charles Wallace, Global Imaging Systems, Inc.
Solution ID
TAUS1002302EN*
Solution Usage
Description
When pull-printing from My Print Manager server, the job is not printed because of a login errorunder the following conditions.
Enhanced server authentication setting

Administrator Settings a User authentication/Account Track a Print without Authentication: [Restrict]
When login user name of the Client PCisone of the following."admin","public" or "boxadmin"
Solution
Solution ID
TAUS1002303EN*
Solution Usage
Description
When pull-printing from My print Manager server, the job is output with the login user name of the Client PCunder the following conditions. (The user name
for Authentication Manager is correct.)
Enhanced server authentication setting

Administrator Settings a User authentication/Account Track a Print without Authentication: [Allow]
Solution
March 2011
21
bizhub C360
Solution ID
TAUS1002475EN*
Solution Usage
Description
When printing to an MFP managed by PageScope Authentication Manageror to onethat has User Authentication enabled, it is necessary to enter a username
and password at the MFP to release the print job even though ID Print is not enabled in the driver.
Solution
CAUSE: On the MFP, if ID&Print is set to "ON",it will override the settings configured through the driver.
SOLUTION: If ID&Print functionality is not desired on the MFP, set it to "OFF". Navigate to Utility a Administrator Settings a User
Authentication/Account Track a User Authentication Settings a Administrative Settings a ID&Print a Settings a ID&Print.
After this value is set to "OFF", print jobs will proceed according to the Output Method set in printer driver.
SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
Solution ID
TAUS1100192EN*
Solution Usage
Description
A PDF file will not print.
Solution
CAUSE: Firmware update is necessary.
SOLUTION: Please install firmware version GD2-B8.
bizhub C360/C280/C220 version GD2-B8 (File Name: A 0ED 0Y0-F000-GD2-B8.exe )

bizhub C652/C552/C452 version GD2-B8 (File Name: A 0P0 0Y0-F000-GD2-B8.exe )
bizhub C652DS/C552DS version GD2-B8 (File Name: A 1DM 0Y0-F000-GD2-B8.exe )
The firmwareis available via the Konica Minolta Download Selector.
Note :Please refer to attached Release Notes prior to firmware installation.To viewa PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1100229EN*
Solution Usage
Description
Fax Activity Report displaying a serial number and not the Fax Number.
Solution
CAUSE: Special firmware required.
SOLUTION: Please install special firmware version GE9-B4.
bizhub C360/C280/C220version GE9-B4 (File Name: A 1DM0 Y0-F000-GE9-B4.exe )
March 2011
22
bizhub C360
bizhub C652/C552/C452 version GE9-B4 (File Name: A 0P00 Y0-F000-GE9-B4.exe )

bizhub C652DS/C552DSversion GE9-B4 (File Name: A 0ED0 Y0-F000-GE9-B4.exe )
Note :Please refer to attached Release Notes prior to firmware installation.To viewthe PDF, you may need to download a free copy of Adobe Reader.
March 2011
23
bizhub C360
Solution ID
Dirty image - Spots, banding, streaks, smudged or background
TAUS1001923EN*
Solution Usage
Description
P-21 is displayed and background is on all color copies and prints.B/W copies and prints are OK.P-5 or P-28 may also be displayed.
Solution
CAUSE: Failure of laser print head unit (write unit).
SOLUTION: To isolate the problem, temporarilyblock the printhead window corresponding to the color of the background. If the background goes away,
replace the P/H Unit assembly.
P/H Kit Part Number
bizhub C203/C253: A02E R702 11
bizhub C353: A02E R701 11
bizhub C451/C550: A00J R741 00
bizhub C650: A00H R700 00
bizhub C280/C360: A0ED R708 00
bizhub C220: A0ED R709 00
bizhub C452/C552: A0P1 R700 00
bizhub C652: A0P0 R712 00
bizhub C552DS: A1DN R700 00
bizhub C652DS: A1DM R701 00 SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Solution ID
TAUS0900951EN*
Solution Usage
Description
Alternating magenta and yellow or cyan and red lines in the front-to-rear direction.This usually occurs during machine setup.
Solution
CAUSE: Improper setup procedure.
SOLUTION: Please perform the following in the order listed:
1. Touch Panel adjustment.
2. Gradation adjustment.
3. Date/Time Setting (Service Mode then Administrator Mode).
4. Install date.
5. Serial number input.
6. Unit change setting.
7. List output.
Please refer to attached Installation Manuals for details of these adjustments. The information is also included in the MFP Service Manuals.
CAUTION : The original bizhub C652/C552 InstallationManualis incorrect. Please see attached updated manual.To viewthe PDF, Adobe Reader must be
SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD; Bill Hall, Workgroup/SSDand KMBT (Japan)
Solution ID
TAUS1001430EN*
Solution Usage
Description
FS-527, crease lines run lead-to-trail on Thick Gloss paper stock. Thisdoes not occur, or is less noticeable, if paper is not fed through the finisher, or ifnormal
weight or non-glossy paper is used.
Solution
CAUSE:Possible burr on the Conveyance Roll (p/n A0HR 2260 00) or fuser temperature is too high.
SOLUTION:The actions depend on which exit tray (paper path) is used.
Iffeeding into the upper tray, lightlysmooth the burr area noted in the attached Countermeasure documentusing ISO grit P1000 to P1200.
Iffeeding into the main trays, adjust the fuser temperature in the Service Mode.Set the value lower to reduce the marks. Please see attached Fusing
Temperature Adjustment document.
Notes :
1. The P1000/P1200 type sandpapers can besourced locallyin electronic and hobby stores.
2.Tohelp preventthe roller marks, reduce the fuser temperature.The outlined adjustment methods allow for a temperature reduction of 20C in 5-degree
steps.
3. To view a PDF, you may need to download a free copy of Adobe Reader.
March 2011
24
bizhub C360
Dirty image - Spots, banding, streaks, smudged or background
SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Solution ID
TAUS1000143EN*
Solution Usage
Description
Shaky image pattern on copies, internal test patterns and prints inall colors andall trays and paper sizes.
Solution
CAUSE: Write Unit has failed.
SOLUTION:
Replace write unit (p/n A0ED R708 00) Print Head Assy - Bizhub C360/C280.
Replace write unit(p/n A0ED R709 00) Print Head Assy - Bizhub C220.
Solution ID
TAUS0903058EN*
Solution Usage
Description
At machineinstallation, scratches mayoccur at the Drum Unitwhen sliding the Drum Unit in or out.
Solution
CAUSE: Packing materials not removed.
SOLUTION: DO NOTinsert or removethe drum unit when the protective packing materials are still under the Developing Unit. Please follow the procedurein
the Installation Manual. The protective tapeon the Drum Unit (K) must be removed after removing the protective materials located under Developing Unit.
After installation, when addingthe protective packing materials for transporting the machine, please pay attention to follow the reverseprocedure.
Note : See attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1002369EN*
Solution Usage
Description
Random squares (black or color) on copies and prints.C-FC24 is also displayed.
Solution
CAUSE:Memory failure.
SOLUTION: Replace the DIMM (p/n V865 3000 26).If the problem is not resolvedplease replace the MFP board (p/n A0ED H021 02 for the bizhub C220 or
p/n A0ED H020 02 for the C280/C360 ).
Note :The memory specification is PC4300, 533Mhz, DDR2.
March 2011
25
bizhub C360
Solution ID
Other image quality failure
TAUS1000911EN*
Solution Usage
Description
The Font Substitution Table for theMicrosoft Windows PostScript drivermay not work properly.
The Font Substitution Table can be found under the printer driver Properties ? Device Settings tab.
When configuring of the table, it is possible tomake a substitution setting for each font, but substitutionfor the following fontsdoes not work.
Arial
Times New Roman
Symbol
Wingdings
Solution
CAUSE: Font substitution is controlled by the PScript5.DLL file. The DLL prioritizes using the similar printer fonts over the configuration of the table.
Therefore, with those fonts listed above, the setting in the table does not work.
This may also apply toother fonts,depending uponOS, language or installed fonts in the computer.(Applications, too,maysometimes installfonts.)
SOLUTION: This is the specification of PScript5.DLL that is offered by Microsoft. Please select the font you would like to use from the document or
application, rather than from the printer driver.
March 2011
26
bizhub C360
Solution ID
Image blank or solid color
TAUS1000815EN*
Solution Usage
Description
When the customer is receiving a legal sized fax or sending themselves legal sized scans, the output file will be letter sized and the image will be cut off.
Solution
CAUSE: NVRAM failure.
SOLUTION: Please perform the NVRAM reset procedure on the machines that are applicable. For the MFP's where no NVRAM reset procedure is available,
a new NVRAM may be necessary.
Note: IMPORTANT: All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated. If a request is received without an
established problem ticket number the request will be denied.
The NVRAM can be ordered via the Online Technical & Special Program order form located within MyKonicaMinolta.com:
1. Login to MKM.com.
2. Select the Service tab.
3. Select Warranty, Repair, & Special Programs (menu at left side of screen).
4. Click on Warranty Services & Technical/FOC Programs (in center of screen).
5. Select NVRAM/BRU Replacement Program.
Solution ID
TAUS1000605EN*
Solution Usage
Description
When usingan ICC profile with a PS driver,a blankpage may be output if the length of theICC profile name exceeds 12 characters.
Solution
CAUSE: This is caused by a bug in the print driver.
SOLUTION: Install PS driver ver. 3.0.16.OSW1_01
Note:The driver is available for download via the Konica Minolta Download Selector..
SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS
Solution ID
TAUS1001301EN*
Solution Usage
Description
When printing using the PCL driver andthe overlay feature, the image is printed abnormally.
Solution
March 2011
27
bizhub C360
Solution ID
Image blank or solid color
TAUS1001442EN*
Solution Usage
Description
Withthe following setting,blurryimages will be savedinCompulsory Memory RX User Box.
Admin ? Fax Settings ? Function Settings ? Memory Rx Setting ? No

Admin ? Fax Settings ? Function Settings ? TSI User Box Setting ? Yesand select Memory Rx User Boxon "Action when TSI User Box is not set" setting.
If a Fax Rx document is saved inCompulsory Memory RX User Box, the image saved in the box will be blurry, and the pixel size of the saved image is
incorrect.
Solution
CAUSE:Firmware update required.
SOLUTION: Please install firmware version GCC-B4 or later. The latest version firmware or system software is available via the Konica Minolta Download
Note : Please refer to the attached Program Release Information documention prior to installing the firmware. To view a PDF, you may need to download a
free copy of Adobe Reader.
Solution ID
TAUS1002008EN*
Solution Usage
Description
The internal Demo page prints garbled code on a new MFP setup.
Solution
CAUSE: The HDD requires formatting.
SOLUTION: Perform an HDD logical format.
1. Enter the Tech Rep mode.
2. Select State Confirmation.
3. Select Memory/HDD Adj.
4. Select the down arrow to page 2, select HDD Format.
5. Select Logical.
6. Select Start.
7. Power MFP OFF/ON. SPECIAL NOTE : Solution contribution by Alonzo Smith, Workgroup/SSD
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bizhub C360
Solution ID
Image delay, advance, shift or skew
TAUS1002380EN*
Solution Usage
Description
Incorrect image rotation of prints after updating to Macintosh OS 10.6.5.(image outputs as portrait direction on landscape sheet)
This issue may only occurwith Adobe applications, especially InDesign, but can occurwith any application.
Solution
CAUSE:The Macintosh OS 10.6.5 update modifies the CUPS filter. Thisis an industry-wide issue and is notrelated to any issues with Konica Minolta drivers
and/or software.
SOLUTION: Apple has identified the root cause of the issuewhichis resolvedwith the version 10.6.6 update. Please update to Macintosh OS 10.6.6.
Note : To viewa PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1100131EN*
Solution Usage
Description
Second sheet registration varying up to inch.
Solution
CAUSE: Failed Paper Stop Clutch (CL4).
SOLUTION: Replace CL4 (p/n A02E M200 00).
SPECIAL NOTE : Solution contribution by Dave Bridges, DSM/Western Regionand Jeff Hanson, Pacific Office Automation
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bizhub C360
Solution ID
Image too light, dark, uneven or wrong color
TAUS1000084EN*
Solution Usage
Description
Copy quality problems.When running stabilization the result is no good.
Solution
CAUSE: Poorconnection.
SOLUTION:Re-seat the ribbon cablerunningbetweenPJ02 on the MFPB and CN1 on the Printhead Relay Board (PHREYB). Replace the cableif necessary
(p/n A0ED N113 00).
Also check the ribbon cable running between PJ03 on the MFPB and CN27 on the PRCB. Replace it if necessary (p/n A0ED N114 00).
Special note: Solution contributed by David McCoy, Komax Business Systems, SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD
Solution ID
TAUS1000392EN*
Solution Usage
Description
When printingblack text from Microsoft Wordor similar applicationwith the PostScript driver (Auto Color Setting), it may be printedlighter black (gray).
Solution
CAUSE: This is the image processing specification for the bizhub C360 series.KMBT (Japan)isre-examining the image parameter to improve this.
SOLUTION: As a workaround, pleaseutilizeeither of the following methods.
Select"Gray scale" or "Full Color" on the "Select Color" setting.

Enable the "Pure Black" setting in the printer driver.
Solution ID
TAUS1000406EN*
Solution Usage
Solution Usage
Description
When copying/printing a job in the 2-Color Mode that includes a lighter color (especially light Cyan), a portion may output as gray.
Solution
CAUSE: This issue occurs in relation to the image parameter settings of the MFP.
SOLUTION: Use the following firmware versions and set the required Software Switch.
Firmware Version
bizhub C652 Series: G00-88
bizhub C360 Series: GC1-88
bizhub C353: GFB-R6
bizhub C253: GGB-R6
bizhub C203: GHB-R6
Software SW
Switch No.: 58
Hex Assignment: 00- Default (disabled)
Hex Assignment: 01 - For this issue (enabled)
SPECIAL NOTE : Solution contribution by John Miller, Workgroup/SSD and Craig Blyther, ESS
Solution ID
TAUS1001300EN*
Description
When printing from Microsoft Excel and specifying the Color mode (Color/Grayscale) in the PostScript driver, the colors are not printed correctly.
Solution
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Image too light, dark, uneven or wrong color
Solution ID
TAUS1000253EN*
Solution Usage
Description
When printing grayscale images from Adobe Acrobat or Quark, some striping or banding may occur in the images.
Solution
CAUSE: Firmware upgrade is required.
SOLUTION:Please installversion 88 firmwareor higher. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note : Please refer to the attached documentfor an image quality sample. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Randall Marquardt, Workgroup/SSD
Solution ID
TAUS1000480EN*
Solution Usage
Description
When performinggradation adjustment in Service Mode, FEET (rear edge side) ofthe gradation adjustmentfor copies outputs slightly different color tone or
gradation adjustment with a pattern.
Solution
CAUSE: The FEET (Fine Edge Enhancement Technology) gradation adjustment isimage processing mainly applied to the edgeof letters andit is comparably
difficult to converge the targeted gradation as this mode has less gradation steps. Please refer attached file for the detailed information. To viewthe PDF, you
may need to download a free copy of Adobe Reader.
SOLUTION: Basically you do not need to care about the convergence for the gradation adjustment of FEET and you can repeat this mode around two times.
However, if the gradation adjustment fails to fit in the following range, even when it has been repeated several times you must conduct a gradation adjustment
again with Initialization and Stabilization.
Convergence at high density portion within +/- 100

Convergence at low density portion within +/- 60
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Solution ID
Image voids or deletions
TAUS1001746EN*
Solution Usage
Description
The image may be cut off if the custom size original is set on DF and standard size is selected in the Original Size Setting.
Example
1.Place a custom sizeoriginalon the DF.
2. Set standard paper size tothe closest sizeof the original(which may be a bitsmaller) and set the zoom ratioaccordingly on the Basic screen.
3. Select theoriginal sizeon the Original setting screen.
4. Press the [Start] button.
5. Output image is cut off because onlytheactualsize image is scanned.
Note : Regardless the DF detected original size, the image scanning area is set based on the selected size from the control panel.
Solution
Solution ID
TAUS1002315EN*
Solution Usage
Description
Aftermachineinstallation, the lead edge of the imagemay be"faded".
Solution
CAUSE: Poor connection failure of the 2nd transfer holder.
SOLUTION:Please see attached for problem sample, and perform the adjustment procedure for the position of the vertical transport (inner door).
Serial number range affected: A0ED011011688 and A0ED01101175~A0ED011011752
Note : To view a PDF, you may need to download a free copy of Adobe Reader.
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Solution ID
Miscellaneous
TAUS0800104EN*
Solution Usage
66
Description
FK-502,using VoIP.
Solution
More and more customers are changing their PBX systems from analog or ISDN to VoIP-based PBX systems.
Note : A digital-to-analog converter can be usedand will work, but Konica Minolta will not provide any support if there arephone/fax issues .
Due to the general incompatibility of fax and VoIP,certain settings may not work. The problem is not caused by the Fax Unit, butis caused by:
the general design of VoIP using TCP/IP Packets.
VoIP PBX systems.
the general specification of VoIP and its
* Codecs
* Coding and decoding timings
* Fax fixed timings
* LAN Packet losses
* Quality of Services
* ITU/RFC Specification implementation
* Bugs
* Interpretation of technical terms within the specifications of the ITU-T and RFC
documents.
VoIP is still not supported offically by Konica Minolta , but may work in some instances.
Performing these suggested settings may solve the problem.Follow the step-by-step procedures:
From Service Mode :
FAX Settings =>Communication =>Protocolset "ON" for the "V.29 EP Tone" Protocol and set "OFF" for all other faster protocols.
FAX Settings =>Communication =>Others we have set "OFF" for the "ECM Function"
FAX Settings =>Function Parameter =>Address "000e0012 = 01111000 (decimal 78 = 120 sec) for T1 Timer for Calling
FAX Settings =>Function Parameter =>Address "000e0013 = 01111000 (decimal 78 = 120 sec) for T1 Timer for Called
System 2 =>Software Switch =>SoftSwitch 21 Bit 5=1 (HEX 20 = over 4.5 sec) for T4 Waiting time between start Identification
Notes :
a. Before performing the above-mentioned settings it is recommended to upgrade the firmware to the latest versionor to check if the FK-502has the latest
available version installed. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from
SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
b.Expect more communication problems thanwith anISDN or analog line (approximately 15% more).
Workaround :
If the aforementioned settingsdo not showan acceptable result,offer as alternative:
Unimessage Pro Fax Server Solution where Scan to E-mail with auto prefix-suffix setting is used (depending on the machine series, prefix-suffix will be
added automatically or can be selected manually).
RightFax Server with "Setup Utility for RightFax" using OpenAPI.
SPECIAL NOTE : Solution contribution by KM Europe (BEU) and Cesar Jimenez, Production Print/SSD, SPECIAL NOTE: Solution contribution by Bill Hall,
Workgroup/SSD
Solution ID
TAUS0646730EN*
Solution Usage
21
Solution Usage
17
Description
How to change the Administrator password.
Solution
To change the Administrator password, perform the following:
1. Enter the Service mode.
2. Press STOP-0-CLEAR to enter the Enhanced security mode.
3. Select Administrator Password.
4. Enter NEW Administrator password.
5. Click on END.
SPECIAL NOTE : Solution contribution by Ed Bellone and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0902658EN*
Description
What is Memory Check and how is it used?
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Solution
Functions
To check correspondence of data written to andread from memory through write/read check.
Rough Check - A check is made to see if the image data reading and writing are correctly made in a very limited area. The progress of the check sequence is
displayed in percentage.
Detail Check - A check is made to see if the image data reading and writing are correctly made at the addresses and busses in all areas. The progress of the
check sequence is displayed in percentage.
When Used
If the copy image is faulty.
Adjustment Procedure
1. Call the Service Mode to the screen.
2. Touch these keys:
[State Confirmation] ? [Memory / HDD Adj.] ? [Memory Check]
3. Select the desired type of check, either [Rough Check] or [Detail Check].
4. Press the Start key to start the check procedure. You can press the Stop key to interrupt the check sequence.
5. When the check procedure is completed, the results are shown on the screen.
Note : If the check results are NG, check the memory for proper connection or replace the memory with a new one.
INDICATION
The Memory Check screen in the Service Mode indicates the condition of the memory.
WORK0: Expanded DDR SDRAM equipped atDIMM0 slot on MFPB
FILE0/1: Solder-mountedSDRAM on MFPB
FILE2/3: Solder-mounted SDRAM on PWB-GIF - I/F board for Fiery (excludes bizhub C203)
WORK0/1: Expanded DDR SDRAM equipped at DIMM0 slot on PWB-MFP
WORK2: Expanded DDR SDRAM equipped at DIMM1 slot on PWB-MFP for i-Option
FILE0/1: Solder-mounted SDRAM on PWB-MFP
FILE2/3: Solder-mounted SDRAM on PWB-GIF - I/F board for Fiery
WORK0: Expanded DDR SDRAM equipped at DIMM0 slot on PWB-MFP
WORK1: Expanded DDR SDRAM equipped at DIMM1 slot on PWB-MFP for i-Option
FILE0/1: Solder-mounted SDRAM on PWB-MFP
FILE2/3: Solder-mounted SDRAM on PWB-GIF - I/F board for Fiery
FILE4/5: For future machine (Solder-mounted SDRM on PWB-DS that is for double scan control)
WORK0: Standard memory (DIMM0)
WORK1: Standard memory (DIMM1)
FILE0/1:Memory of ASIC200 installed in the MFPB board
FILE2/3: Memory of ASIC200 installed in the EIF board for the Fiery IC-412
FILE4/5: Not used
SPECIAL NOTE : Solution contribution by KMBT (Japan) andJim DiSarro/Stephen Schmelcke, Workgroup/SSD
Solution ID
TAUS0642282EN*
Solution Usage
15
Description
How to change the default settings for the Scan Mode.
Solution
For the C250/C252/C300/C352/C351/C450 , please perform the following:
1. Select the [Scan] key on the copier operation panel to enter the Scan Mode.
2. Select the setting to make the default value in Scan Mode.
3. Press the [Utility/Counter] key.
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Miscellaneous
4. Select [User Settings] on the touch screen.

5. Select [Initial Setting] on the touch screen.
6. Select [Current Setting] followed by [OK].
7. Select [Close] twice to exit.
For the C203/C253/C353/C451/C550/C650 , please perform the following:
1. Press the [Scan/Fax] key on the copier operation panel to enter the Scan Mode.
2. Select the setting to make the default value in the Scan Mode.
3. Press the [Utility/Counter] Key.
4. Select [User Settings] on the touch screen.
5. Select [Scan/Fax Settings] on the touch screen.
6. Select [Default Scan/Fax Setting] on the touch screen.
Note: the [Default Scan/Fax Setting] will be grayed out if the [Scan/Fax] key is not pressed in step 1.
7. Select [Current Setting] followed by [OK] twice.
8. Select [Close] twice to exit.
Note : The default settings of the Scan Mode can be set to factory default by touching [Factory Default].
SPECIAL NOTE : Solution contribution byIan Lynch and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0645779EN*
Solution Usage
14
Description
How toperform a Data Capture (Print Capture)on MFPs when printing using the Emperon controller.
Solution
Note : This procedure is used when you are having a printing issue only.
The following must be set up in order to capture the files:
1. Press the utility button and select Administrator Settings.
2. Select Security setting g Security Detail g Print Data Capture must be set to Allow g Administrator Settings g Network Setting g FTP setting,
FTP Server must be set to ON.
3. In Tech Rep Mode, select System2 and select Data Capture. Select ON.
4. Send print jobs. When finished, enter Command prompt and run FTP client.
5. Issue OPEN ipaddress command and login as the following user
capture
sysadm
6. Type lcd \ command to set the local directory to root of C: drive.
7. Use the ls command to list the files.
8. Type binary to change the transfer mode to binary.The response should be 200 .
9. Type set to I .
10. Use the get command to retrieve the files (i.e., get c741n.cpt). This will transfer the file tolocalC: drive.
11. After complete enter the bye command.
12. Type exit to quit the command prompt.
To delete the jobs on the HDD,select administrator settings g Security Detail g Restrict.
The function will remove the files from the printer.
Note : Please refer to attached pages from the Field Service Manual/Service Mode and the Print Data Capture Labconcerning Data Capture. To view a
PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Jim Behrends and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0648640EN*
Solution Usage
14
Description
Key Counter location (4-pin connector).
Solution
Please see the attacheddocumentation to see the various Key Counter (4-pin) locations. To view a PDF, you may need to download a free copy of Adobe
Reader.
Note : Equitrac must have the supply cable (Item #CABX0094) along with any adapters for the product.
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0657371EN*
Solution Usage
13
Description
Citrix compatibility.
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Miscellaneous
Solution
Citrix has published a list of KMBS products and their compatibility with different versions of Citrix . These are known as Citrix Ready products.
KMBS has also done some testing that might notdocumented on theCitrix Ready products web page.Attached is a document with additional information
on Konica Minolta's Citrix Ready Certified products.
Also, refer to the attached Citrix compatibility list for additional information.Some products not listed below arelisted in the attached document.It covers
other MFPs like the bizhub 600/601/750/751/360/361/362/420/421/500/501/162/180/210/222/282, the bizhub C350/C353/C253/C203, the bizhub PRO
1050/920 and controllers like theIC-303 and IC-409.
To viewa PDF, you may need to download a free copy of Adobe Reader.
Note : The test resultsfor
bizhub C652DS/C552DS and C360/C280/C220with XenApp 6.0 are included.

bizhub 652/602 for XenApp 5.0 are included.
bizhub C20 for XenApp 5.0 are included.
Konica Minolta Universal Printer Driverare included.
IC-202
Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft
Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the Adobe PostScript driver version 1.0.0 or
the PCL driver version 1.01 the print controller can be used without restrictions.
IC-203
Tested in both the Citrix Metaframe XP (FR3) and the Citrix Presentation Server 3.0 environments with the Microsoft Word 2003/Excel 2003 and
Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the Adobe PostScript driver version 2.0.28 or the PCL
driver version 2.0.0, the print controller can be used without restrictions.
IC-205
Tested in both theCitrix Metaframe XP (FR3) and theCitrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft
Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be used
with the following restrictions:
1. Cancelled print jobs may stay in queue when using the GDI driver.
2. The printer icon may disappear when cancelling a print job when using the GDI driver.
3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver.
IC-302
Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1.
Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were
not available.
IC-401
Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel
2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PostScript driver version 1.0.
The following restrictions:
1. The mixed media function may not be used.
2. Enabling the "Delete pending print jobs at logout" on the Metaframe server does not result in the print jobs being deleted.
3. Print job access codes should not be used.
IC-402
Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The following are restrictions that were found:
1. Custom Size setting is not available.
2.Owner Information, Lock Job and Copier store print functions are not available.
3. The client default settings are not saved.
IC-405
Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were thatMedia Mixed function is not
available by network printer.
IC-611
Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobe driver version 1.0.0.7
or the PCL driver version 1.0.1 the print controller can be used with the following restrictions:
1. The watermark function will not function when using the PCL driver.
2. The PostScript Visual driver is not available with Microsoft Windows 2003 Server.
3. Booklet mode may not function when called within Adobe Acrobat.
IP-901
Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1 and 2.1.
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Miscellaneous
Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were
not available.
bizhub C350 Standard Controller
Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel
2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PCL driver version 1.0 with the following restriction:
The watermark feature will not be available on a locally installed printer.
bizhub 200/250/350 Standard Controller
Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1 or the PCL driver version 1.0.2 the print
controller can be used with the following restrictions:
1. The custom paper size setting is not available.
2. The default selections made on client workstations will not be reflected on the printer properties screens.
bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250
Tested withCitrix Metaframe.
Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6.No restrictions were found in testing.
Solution ID
TAUS0800508EN*
Solution Usage
13
Description
Where to find paper recommendations/specifications forB/W andColorMFPs/printers.
Solution
Please refer to the attachedMedia Guide for the products listed. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS0703092EN*
Solution Usage
11
Description
MFP devices supported by eCopy ShareScan version 4.3
Solution
Please refer to attached documentation. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Notes :
1. The latest version firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'.
2. The latest printer drivers are available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site
(http://www.kmbs.konicaminolta.us) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
SPECIAL NOTE : Solution contribution byBill Hall, Workgroup/SSD and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS1000231EN*
Solution Usage
Description
Vendor/key counter specifications and vendor-related firmware guide.
Solution
The attached documentation lists all of the functions available for the MFPs when certain Vendor modes are enabled, and lists any special firmware that
might be needed. This information applies to all KMBS equipment.
Vendors listed in the matrix:
Jamex
ITC Systems
Equitrac
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Miscellaneous
CopiTrac
Pharos
Business Machine Showcase
Entrac
If a function is listed as Not supported please use the Vendor-related Firmware updates documentto see if Special firmware is available for the MFP in
question. To viewthe PDF, you may need to download a free copy of Adobe Reader.
If Special firmware is not available, please contact the SSD Hotline to submit a Product Change Request form.
Note : To view the attached Port Functions Matrix document, you may need to download a free copy of Microsoft Excel Viewer (74MB).
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS andJim Behrends, Workgroup/SSD
Solution ID
TAUS0902606EN*
Solution Usage
Description
How to install a printer driver on a Macintosh running OS 10.6.
Solution
To install a print driver on a Macintosh running OS 10.6, there are 3possible solutions:
1. Generic : Install the printer normally and select "Generic Postscript Printer" from the "Print Using" menu.
Note : Installing the printer as a generic printer will limit the maximum paper size to legal and only allow duplexforthe finishing feature.
2. Manually install the Macintosh OS 9 PPD file : Download the applicable OS 9 driver from the Konica Minolta website and unpack the files from the folder.
Install the printer normally and select "Other" from the "Print Using" menu. Navigate to the folder containing the OS 9 PPD file and click "Add". If the
"Installable Options" window appears, set the correct options.
Note : Installing the OS 9 PPD only applies to the models listed in the attached document.
3. Edit the PPD file : See the attached procedureto manually edit the PPD file. To view a PDF, Adobe Reader must be installed. Adobe Reader can be
Note : The above solutions are considered a workaround until an official OS 10.6 printer driver becomes available.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS0651956EN*
Solution Usage
Description
Color Output Restriction for Public User.
Solution
Thepurpose of this functionality is to prohibit color output for public users, and to allow color output for specific users.
Procedure :
1. Press Utility/Counter
2. Select Administrator Setting and enter the passcode.
3. Select User Authentication/Account Track.
4. Select General Settings.
5. Enable "User Authentication Setting" to ON [MFP], and set "Public User Access" to "Allow"
6. Set Account Track "OFF" and Click OK.
7. Go to "User Authentication Setting" andselect "User Registration".
8. Choose "Public" BOX # 000 on page 48 and Select Output Permission.
9.Under Print, Color-RESTRICT, Click OK
10. Under Box # 001, enter User Name ? Password ? Confirm Password ? OK ? Close 5X.
11. Click on Access.
12. Be sure to choose "Do Not Display" of "Public User Key" in User Authentication Setting ? Administrative Setting.
Note : A minimum firmware level of Phase 2.01 is needed. The latest version firmware or system software is available via the Konica Minolta Download
Printing from the workstation with Color Restriction set up on the machine:
1. Go into the Printers Folder.
2. Select your Printer.
3. Right-click and select Properties.
4. Select Job Info.
5. Uncheck"I'm a Guest".
6. Uncheck"User Windows Login".
7. Change Username and Password to what you already set up on the machine.
8. Click on Apply.
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9. Click on OK.
SPECIAL NOTE : Solution contribution by Don St. Onge, Workgroup/SSD
Solution ID
TAUS0801272EN*
Solution Usage
Description
Support for Account Track, Secure Print, and User Authentication from Unix/Linux environments.
Solution
The Konica Minolta Print Utility v1.8,whichsupports Account Track, Secure Print, and User Authentication from Unix/Linux environments, has been released.
Details are included in the attached PDF document.
The Konica Minolta Print Utility v1.8 supports the following Unix and Linux platforms;
Sun Solaris 7, 8, 9, and 10 (Sparc,x86)
IBM-AIX 5L v5.1 and above (Power)
HP-UX 11.11 and above (PA-RISC, Itanium2)
Red Hat Linux 8 and 9 (x86)
Red Hat Enterprise Linux 2.1, 3, 4, and 5 (x86)
SuSe Linux Professional 9.2 and 9.3 (x86)
SuSe Linux 10 (x86)
Debian GNU/Linux 3.1 and 4.0 (x86)
The Konica Minolta Print Utility v1.8 supports the following KM products;
7145 (IP-432)
7155, 7165 (IP-511)
7075, Force75 (IP-601/601M)
7085 (IP-602)
bizhub 7222, 7228, 7235 (IP-424)
7255, 7272 (IP-511A)
bizhub PRO 1050/1050P
bizhub PRO 920
bizhub 750, 600
bizhub 500/420/360
bizhub 350 (embeddedcontroller)
bizhub 501/421/361
bizhub C450, C450P (embeddedcontroller)
bizhub C351(embeddedcontroller)
bizhub C352/352P/C300 (embeddedcontroller)
bizhub C250, C250P
bizhub C252
bizhub C650/C550 (embeddedcontroller)
bizhub C451 (embeddedcontroller)
bizhub C353/C353P/C253/C203 (embeddedcontroller)
magicolor 8650
* bizhub C652DS/552DS/652/552/452 (embeddedcontroller)
* bizhub PRO 1200/1200P/1051 (embeddedcontroller)
* bizhub C360/280/220
* bizhub PRO 950 (embeddedcontroller)
* bizhub 362/282/222
* bizhub 601/751
* - The PPD's for these KM MFP's are not part of the initial Konica Minolta Print Utility v1.8 (KMPU1.8) install package.
These additional PPD's as well as the complete Konica Minolta Print Utility v1.8 are available
for download via the Konica Minolta Download Selector:
SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS/SSD
Solution ID
TAUS0902479EN*
Solution Usage
Description
How to set up Scan to SMB on Microsoft Windows 2008 Server.
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bizhub C360
Miscellaneous
Solution
Please see the attached video for the procedure. The video should be played on Microsoft Windows Media Player version 9 or later. The latest Media
Player can be downloaded at: http://www.microsoft.com/windows/windowsmedia/default.mspx .
NOTE: Video is only for the settings on the server. Settings on the main body vary by model.
Solution ID
TAUS0902495EN*
Solution Usage
Description
Image Unit yield enhancement.
Solution
You can increase the overall yield of the cyan, magenta, and yellow Imaging Units by making several adjustments and changing specific settings on your
MFP, especially when customers copy or print more in black and white than in color. In addition to increasing your CMY yields, you can also extend the period
of time before the IU Life and Replacement indicator appears. Please follow the steps outlined inattached Bulletin Number 6901. IU yield enhancement
procedure and settings are addressed in detail.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1000370EN*
Solution Usage
Description
Scan-to-Sharepoint support for Konica Minolta MFPs.
Solution
Scan-to-Sharepoint functionality provides the ability to store documents on a Microsoft SharePoint server from an MFP.
In order for Scan-to-Sharepoint to work, the appropriate i-Option LK-101 must be installed.
The following models require i-Option LK-101 and UK-202 :
bizhub 361/421/501
The following models require i-Option LK-101 and UK-201:
The following models require i-Option LK-102 v2 and UK-203:
bizhub C452/C552/C652/C552DS/C652DS
In addition, certain requirementsapply.
Configuration Requirements
Only Microsoft SharePoint 2007 is supported.
The Microsoft SharePoint site to whichthe MFP connects must be configured to use Basic Authentication.
NTLM/Single Sign-On or other types of Authentication are not supported.
A browser support file is required to be added to the Microsoft SharePoint server in order to be compatible with the MFP's NetFront browser.
The MFP can only print PDF files from the Microsoft SharePoint server. Other file types such as Microsoft Word are not supported.
The MFP can only scan PDFs,TIFFs andXPS files to the Microsoft SharePoint server.
The MFP's Netfront browsersupports onlythe default Microsoft-provided templates for the Microsoft SharePoint site.
Microsoft SharePoint site-customized templates are not supported.
The only supported Microsoft SharePoint action is Documentation storage.
Microsoft SharePoint actions such as creating Tasks or Announcements are not supported from the MFP.
In order to enable the Scan-to-SharePoint function, the bizhub MFPs must be equipped with
the proper options and upgraded to the appropriate firmware level. In addition, it is necessary for the Microsoft SharePoint administrator to make
modifications on the server to enable this integration.
Please note that there is specific firmware required for each product series or, in some
cases, specific firmware for each model within a series.
There is nouniversal firmware for all supported models.
March 2011
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Miscellaneous
Notes:
1. Note: The required browser support file and supporting documentation can be downloaded from the SSD Download Selector. Access the Selector from the
KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download
MSDS, Drivers, Firmware and more'. The files are located under Solutions > i-Option > N/A.
Refer to attached Marketing Bulletin 10-GB-009 and i-Option documentation.
SPECIAL NOTE : Solution contribution by Mark Kemp/Rick Veale, ESS and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS1001264EN*
Solution Usage
Description
How to set up Scan-to-SMB (file sharing):
in a Domain environment.
in a Workgroup (Peer-to-Peer environment).
Solution
The attacheddocumentation will guide you on whatrequired in order to share a folderthen make it available on the network, andwhatsettings must beentered
on the various machines via a web browseror as a walkup. To view a PDF, you may need to download a free copy of Adobe Reader.
Related Topics
Microsoft Windows XP setup procedure:
Confirm the User and available Shared Folders
Verify the network information of the Workstation
Create and Share a Folder
Checkthe firewall
Check from another computer
Review
Procedure on a Domain via a Web Browser oras a walkup
Scan using a Host Name
Set up a hidden Share
Scan to a hiddenShare (Web Browser and walkup settings)
Scan to a Sub-Folder (Web Browser and walkup setup)
Create a Favorite
Solution ID
TAUS0901137EN*
Solution Usage
Solution Usage
Description
In what format does the USB thumb drive have to be to flash firmware or print and scan?
Solution
The USB thumb drive should be formatted with FAT32.
SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD and Mike McCarthy, Production Print/SSD
Solution ID
TAUS0902480EN*
Description
How to set up Scan to FTP on Microsoft Windows 2008 Server.
Solution
Please see the attached video for the procedure. The video should be played on Microsoft Windows Media Player version 9 or later. The latest Media
Player can be downloaded at: http://www.microsoft.com/windows/windowsmedia/default.mspx .
Solution ID
TAUS0902848EN*
Solution Usage
Description
Macintosh OS X version 10.6 (Snow Leopard) printer driver information.
March 2011
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bizhub C360
Miscellaneous
Solution
Pleasesee theattached documentation concerningdetailed information on Macintosh OS X version 10.6 drivers and supported devices. To view a PDF,
Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS1000519EN*
Solution Usage
Description
When connecting the IC-412 to the bizhubC652 series or the bizhub C360 seriesMFP via the supplied crossover cable (LAN drop to IC-412 and IC-412
connected to the MFP via crossover cable) what configuration method allows for the full functionality of the Emperon controller scan and print features?
Solution
CONFIGURATION
IC-412 at version 1.1 System Software
Engine at latest firmware level of 88 or higher
Physical
Connect the video I/F cable from the IC-412 to the MFP.
Connect the crossover cable from the copier port of the IC-412 to the LAN port of the MFP.
Connect the network LAN cable to the IC-412 LAN port.
Power up the IC-412 and the MFP.
On the MFP, in Administrator mode/Network Settings, specify the following TCP/IP address information:
TCP/IP address : 172.17.249.2
Subnet Mask : 255.255.255.248
Gateway : 172.17.249.1
On the IC-412, in Setup, specify the following TCP/IP address information:

TCP/IP address : DHCP from LAN DHCP server, or static TCP/IP address, subnet and gatewayfrom LAN Administrator.
Set Obtain IP for Engine to ON.
Turn off all other protocols.
Once the Fiery is rebooted and operational it will assign a +1 TCP/IP address to the Emperon.Make sure that this TCP/IP address is not being used by
another device on the network.For example, if theIC-412 is given a TCP/IP address of 192.168.100.30, then it will assign the Emperona TCP/IP address of
192.168.100.31.This will be shown on the Fiery Configuration page; however, the Emperon configuration page will show a TCP/IP address of
172.17.249.2.All Emperon printing will go to the +1 TCP/IP address of 192.168.100.31 in this example. Fiery printing can be done to the Network
Administrator assigned TCP/IP address of the IC-412.
For scanning (all Emperon controller Scan functions are available):
In Administrator mode/Network Settings, you can configure scan to SMB, Scan to Email, Scan to FTP, WebDav, Scan to Me and Scan to Home, along with
User Authentication to AD. Scan to Box is also supported.
PageScope Web Connection is supported by using the +1 TCP/IP address assigned to the Emperon controller.
Note : Please see attached file for details on setup. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region
Solution ID
TAUS1001661EN*
Solution Usage
Description
Setting up Scan-to-E-mail using a account.
March 2011
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Miscellaneous
Solution
Please perform the procedures mentioned in the attached documentation. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Gmail settings are:
pop.gmail.com in the Incoming mail (POP3, IMAP or HTTP) field

smtp.gmail.com in the Outgoing mail (SMTP) field
Gmail uses Secure Sockets Layer (SSL)
Port 465 in the Outgoing mail (SMTP)
Port 995 in the incoming mail (POP3)
Note : For for setting up Scan-to-E-mail, please see the following solutions:
How to scan to E-mail using Emperon controller.

The Start button is amber when attempting to scan to E-mail.
Scan to E-mail is not working; Start button is amber (orange).
Solution ID
TAUS0603556EN*
Solution Usage
Solution Usage
Solution Usage
Description
Power consumption data.
Solution
Please see attachedpower consumption data for warm-up, standby, and running modes.
To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS and Chuck Tripp, Production Print/SSD
Solution ID
TAUS0701306EN*
Description
FK-502, how to program the default paper tray for fax reports.
Solution
To program the default paper tray to print fax reports, perform the following:
2. Touch [2 User Settings] on the touchscreen.
3. Touch [1 System Settings] on the touchscreen.
4. Touch [3 Paper Tray Settings] on the touchscreen.
5. Touch [4 Print Lists] on the touchscreen. Select and highlight the desired fax report paper tray.
6. Touch [OK] on the touchscreen.
7. Press the Reset key.
SPECIAL NOTE : Solution contribution by Alonzo Smith, Workgroup/SSD
Solution ID
TAUS0800380EN*
Description
How to change volume of control panel and warning sounds.
Solution
Toadjust or disable the beep sound perform the following:
1. Press the Accessibility key.
2. Press the down arrow one time (to go to page 2).
3.Select the desired sound (Operation Confirmation, Successful Completion, Completed Preparation, or Caution).
4. Select NO or YES.If YES is selected,High, Medium, or Low can be chosen.
5. Press OK.
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SPECIAL NOTE: Solution contribution by Mark D'Attilio, Production Print/SSD, SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD
Solution ID
TAUS0801844EN*
Solution Usage
Solution Usage
Description
How to setthe tray from which the TX Report prints.
Solution
To setthe tray from which the TX Report prints:
1. Press the Utility/Counter Key.
2. Select User Setting.
3. Select System Setting.
4. Select Paper Tray Setting.
5. Select Print Lists.
6. Select the paper tray from which the TX Report should print.
7. Press OK.
8. Follow the prompts to exit back to a normal panel.
SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
Solution ID
TAUS0901684EN*
Description
Konica Minolta Universal PostScript/PCL Printer Drivers.
Solution
Updated versions of the Konica Minolta Universal Printer Driver (PostScript) and Universal Printer Driver (PCL) are available.
This recent printer driver release includes the following new features:
Microsoft Windows Server 2008 R2/Microsoft Windows 7 WHQL support
Enhancements to Network Search
a Printer Status You can make sure that a printer does not have an error or
warning to prevent printing
a Number of Jobs Waiting to Print Check the backlog of jobs
Additional Individual Child Driver Support for:
a Konica Minolta bizhub C652 Series for function version 3 (see note)
a Konica Minolta bizhub C360 Series for function version 3 (see note)
a Konica Minolta bizhub C35
a Konica Minolta bizhub C35P
a Konica Minolta magicolor 4750EN/DN
Note : Function version 3 requires the latest firmware to be installed on the bizhub C652 series/C360 series in order to take advantage of the Individual
Printer Driver. If you do not have the latest firmware installed on those devices, the UPD will use the bizhub Common Child Driver instead.
New version available for download:
Universal Printer Driver PCL version 1.10.1.0 (replaces previous version 1.0.1.0)
Universal Printer Driver PostScript version 1.10.0.0 (replaces previous version 1.0.0.0)
These printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
Note : This is a new release version and not a patch update. If a previous version of the UPD driver exists you will have to uninstall the old version first.
Please refer to the attachedUniversal Printer Driver (UPD) brochure for more detailed information. To viewthe PDF, you may need to download a free copy of
Adobe Reader.
Solution ID
TAUS0901918EN*
Solution Usage
Description
EK-604/EK-605, how to enable the External Keyboard.
March 2011
44
bizhub C360
Miscellaneous
Solution
To enable the External Keyboard on the EK-604 (Local Interface Kit), please perform the following:
1. Press the Utility button.
2. Select User Settings.
3. Select System Settings.
4. Scroll to page 2/2.
5. Select Select Keyboard.
6. Select Local Keyboard.
SPECIAL NOTE : Solution contribution by Tom Kelly and Stephen Schmelcke, Workgroup/SSD
Solution ID
TAUS0902787EN*
Solution Usage
Solution Usage
Description
How to get Bluetooth (PDA/Phone) to sync with the MFP.
Solution
SOLUTION:
A.Ifsending to a user box, create the 1 touch public/personal box first then perform the following procedure.
B.Ifprinting directly to the MFP, go straight to the following procedure.
1. Select "User box"

2. Select "System"
3. Select "Mobile/PDA"
4. Select "Use file" (right corner)
5. Select "Save in box" or "print directly"
6. Select box (if applicable).
7. The MFP will give you a pin code which can be entered on the mobile device.
For more information please see the attached PDF.
Solution ID
TAUS1000207EN*
Description
How to Scan to SMB or FTP in a Macintosh 10.xenvironment.
Solution
See the attacheddocument for instructions on setting up a Macintosh 10.x for scanning.To viewthe PDF, you may need to download a free copy of Adobe
Reader.
SPECIAL NOTE: Solution contribution by Randall Marquardt SSD/Workgroup and SSD Printer Support
Solution ID
TAUS1001417EN*
Solution Usage
Description
How to install a movie/animation file.
March 2011
45
bizhub C360
Miscellaneous
Solution
To install a movie or animation file, please perform the following:
1. Procure a USB memory stick formatted in FAT32.
Without security function

Capacity 1GB to 2GB recommended
Compatible with to USB 2.0
2. Extract the . tar file from the .exe movie file on your computer. The . tar file is produced in a folder. Save the data (*.tar) file into the root directory of a
USB memory device.
3. Power the MFP on, then connect the USB memory device to the machine USB port.
4. Select the key as follows. [System 2] ?[Install Data].
5. Touch [Movie Data].
6. Touch [Set].
7. Press the Start key to install the data.
8. Check result OK is displayed and touch [END].
Notes :
a.If data is already installed, it is necessary to delete old data before installing new data. To delete registered data, select the data to be deleted and touch
[Delete]. Check that result OK is displayed.
b. Movie Data can be downloaded from the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
SPECIAL NOTE : Solution contribution by Jim DiSarro, Workgroup/SSD
Solution ID
TAUS1001452EN*
Solution Usage
Description
How to set up Scan-to-SMB (file sharing)for Microsoft Windows Vista andMicrosoft Windows 7:
in a Domain environment.
in a Workgroup (Peer-to-Peer environment).
Solution
The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on
the various machines via a web browseror as a walkup. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Related Topics
Microsoft Windows Vista andMicrosoft Windows 7 setup procedure:
(Ultimate and Home Premium Editions)
Verify the network information of the workstation
Create and Share a folder
Checkthe firewall
Review
Procedure on a Domain via a web browser oras a walk-up
Scan using a Host name
Scan to a hiddenShare (web browser and walk-up settings)
Scan to a sub-folder (Web Browser and walk-up setup)
Create a Favorite
Note: The information in the attached document also applies to models not specifically identified in the document due to dates of product introduction. The
information applies if the machine is listed in the applicable models for this solution.
March 2011
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bizhub C360
Solution ID
Miscellaneous
TAUS1001525EN*
Solution Usage
Description
Setting up Scan-to-SMB (Microsoft Windows File Sharing) with Macintosh 10.5.8 and Macintosh 10.6.3.
Solution
The attacheddocumentation will guide you on whatrequired in order to share a folderthen make it available on the network, andwhatsettings must beentered
on the various machines via a web browseror as a walk-up. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Related Topics
Macintosh 10.5.8 and Macintosh 10.6.3 setup procedure:
Verify the network information of the Workstation
Create and Share a Folder
Checkthe firewall
Review
Procedure via a Web Browser oras a walk-up
Scan to a Sub-Folder (Web Browser and walk-up setup)
Create a Favorite
Solution ID
TAUS0902312EN*
Solution Usage
Description
How to change the BootUp Screen using the Exclusive Image Making Tool.
Solution
Please perform the attached procedure.To viewthe PDF, you may need to download a free copy of Adobe Reader.
Note : Also attached are the files and software needed do duplicate the procedure. To access the Exclusive Image Making Tool files, WinZipshould be
installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm .The file can either be saved to disk or opened.It is
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD and Randy Marquardt, Workgroup/SSD
Solution ID
TAUS0902683EN*
Solution Usage
Description
How is Integrated Equitrac set up?
Solution
Integrated Equitrac is supported in Equitrac Office and Express, versions 4.1.0, build 3238 and higher.
These versions of Equitrac install no differently from previous versions, however, the configuration for the OP panel to act as the page counter is different.
The attached setup guidecontains theprocedures to set up Equitrac to integrate into the MFP.
March 2011
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bizhub C360
Miscellaneous
Solution ID
TAUS0902747EN*
Solution Usage
Description
Integrated eCopy setup procedure - Quick Guide.
Solution
Please refer to attached Pre-Installation Ckecklist and perform the attached step-by-step procedures.Make surethe following options are installed:
MFP
Firmware
OpenAPI
Option
bizhub 223/283/423
B5
3.5B
LK-101V2 and UK-203
bizhub 361/421/501
20-GJ1
3.5
LK-101 and UK-202
bizhub 601/751
20
3.7D
GK5-CG
3.5
LK-101 and UK-201
GC2-57
3.5
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Miscellaneous
LK-101v2 and UK-203
bizhub C451
GC2-57
3.5
LK-101 and UK-201
bizhub C550/C650
GJ0-CG
3.5
LK-101 and UK-201
GC2-57
3.5
LK-101v2 and UK-203
Notes :
1. These firmware versionswere the ones used during testing.
2. Please use latest base firmware that mentions in the readme OpenAPI Function Level 3.5 or higher.
3. If you are installing Special firmware for the Image Unit Yield Enhancement , please use the appropriate Software Switch Setting. See attached Bulletin
Number 6901.To view a PDF, you may need to download a free copy of Adobe Reader.
4. Pleaserefer toPrice Sheets forcorresponding options.
Solution ID
TAUS1000279EN*
Solution Usage
Description
How to set Scan to E-mail size limit.
Solution
To set Scan to E-mail size limit, browse the MFP then...
Log in as Administrator.
Click NETWORK tab.
Click EMAIL SETTINGS.
Click EMAIL TX (SMTP).
Click Max Mail Size.
Select NO LIMIT.
SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
March 2011
49
bizhub C360
Solution ID
Miscellaneous
TAUS1000348EN*
Solution Usage
Description
What would cause the machine to power up to an hourglass and the USB memory stick not to be recognized after the MFPB is replaced?
Solution
The machinewill power up to an hourglass and not recognize the USB memory stickif the incorrect MFPB isinstalled. The MFPB for the bizhub C360/C280
and the bizhub C220 are different and will not allow firmware to be installed ifthe boardis placed in the incorrect machine. Pleaseinstall the correct MFPB (p/n
A0ED H020 02 for the bizhub C360/C280 andp/n A0ED H021 02 for the bizhub C220 ).
SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID
TAUS1000511EN*
Solution Usage
Description
Missing skew adjustment value label on Print Head Unit.
Solution
Some Print Head Unitshave been shipped without the skew adjustment value label. Labels have been added to the following serial number cut-ins:
SERIAL NUMBER CUT-IN PART NUMBER
A0EDA300W0008572 and onwards A0ED R708 00 (for bizhub C360/C280)
A0EDA310W0006506 and onwards A0ED R709 00 (for bizhub C220)
Please enter the correct skew adjustment value as listed in the attached documents.Search for the PH serial number thenuse the associated adjustment
value.
Solution ID
TAUS1001105EN*
Solution Usage
Solution Usage
Description
When closing the document feeder the machine will indicate there is stillan original placed on the glass.
Solution
CAUSE: The sensors require adjustment.
Solution: To resolve, please perform the following steps:
1. Enter service mode.
2. Select "machine".
3. Select "Org. Size Detection Sensor Adjustment".
4. Ensure the ADF is shut and no paper is on the glass.
5. Press the start button.
Solution ID
TAUS1001138EN*
Description
Account Track will not workon a Mac 10.6 system.
Solution
The Mac may be running under a root account. Log off of the Mac and log back on as a different user. Account Track should run fine after this.
SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID
TAUS1002204EN*
Solution Usage
March 2011
50
bizhub C360
Miscellaneous
Description
How to set up Scan-to-SMB (file sharing)for Microsoft Windows 2008 Server.
Solution
the various machines via a web browseror as a walkup. To viewa PDF, you may need to download a free copy of Adobe Reader.
To view the video, you may need to download a free copy of Windows Media Player.
Related Topics
Microsoft Windows2008 Serversetup procedure:
Verify the network information of the Server.
Checkthe firewall
Review
Create a Favorite
Note : All Server Settings should be performed by the customer's Network Administrator only.
For more information please see the Microsoft KB Article ID: 887429 - Overview of Server Message Block Signing .
Solution ID
TAUS0629386EN*
Solution Usage
Description
ISO 15408 certification information.
Solution
TheMFPsare certified ISO 15408 EAL Level 3. Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security
White Paper and Marketing Bulletin 09-GB-103.
1. ISO 15408 FAQ
2. Trusted Computing Base
3. ISO 15408-3
4. Common Criteria
Also, go to Konica Minolta's bizhub security page, http://kmbs.konicaminolta.us/content/about/bizhubsecurity.html , for more in-depth security information.
Solution ID
TAUS0651795EN*
Solution Usage
Description
FK-502, how to set the fax for international TX faxing.
Solution
To set the fax for international TX, perform the following:
1. Press the fax button on the control panel.
2. Press COMM. setting on the fax screen.
3. Press LINE setting.
4. Press OVERSEAS.
5. OK to back out to the fax screen.
6. Enter the overseas international number in the DIRECT input starting with 011, area code and then the telephone number.
Note : Make sure to use any prefix number (9) before the 011 in order to get an outside line. Example: 9 + 011 + country code + city code + number.
SPECIAL NOTE : Solution contribution by John Miller, Workgroup/SSD
Solution ID
TAUS0800146EN*
Solution Usage
Description
How tochange the default file format for fax forwardingfrom TIFto PDF.
March 2011
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bizhub C360
Miscellaneous
Solution
To set the default fax forwading file format to PDF, perform the following:
1. Press the FAX button.
2. Select the Scan Setting on the LCD.
3. Select the File Type as PDF.
[The steps below make the setting the default.]
4. Select the Utility button.
5. Select User Setting.
6. Select Scan/Fax Settings.
7. If the setting is set for Factory, change it to Current.
8. Press OK.
Solution ID
TAUS0800971EN*
Solution Usage
Description
HDD Backup Utility and Device Set-up User Guides.
Solution
HDD Backup Utility
Main features covered:
Backing up (saving)
Restoring (recovering)
Wizard operations (program in dialog format)
Access limitations through auto protect
Encoding backup data
Device Set-up
For the Device Set-up, installing the following plug-ins allows you to obtain the information of an MFP on the network and/or change its settings.
PageScope Data Administrator

HDD Backup Utility
Log Management Utility
Font Management Utility
Copy Protection Utility
Please refer to the attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS0801892EN*
Solution Usage
Description
Unable to view scanned TIFF documents.
Solution
CAUSE: The color setting in the scan settingsis defaulted to color.
SOLUTION: Change the default color setting from color to black or autoby performing the following:
1. Change the color setting in scan settings.
2. Select the Utility button.
4. Select Scan/Fax settings.
5. Select Default Scan/Fax settings.
6. Select Current Settings.
SPECIAL NOTE: Solution contribution by Tom Kelly, Workgroup/SSD, SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD
Solution ID
TAUS0802283EN*
Solution Usage
March 2011
52
bizhub C360
Miscellaneous
Description
How to program the compact PDF compression level.
Solution
To program the compact PDF compression level, perform the following:
2. Touch [2 User Setting] on the touchscreen.
3. Touch [4 Scan/Fax Settings] on the touchscreen.
4. Touch the down-arrow on the touchscreen to access screen 2/2.
5. Touch Compact PDF Compression Level on the touchscreen.
6. Touch [High Quality], [Standard], or [High Compression] on the touchscreen as desired by the customer.
8. Press the Reset key.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD and Bill Hall, Workgroup/SSD
Solution ID
TAUS0902613EN*
Solution Usage
Description
Installation Manuals for the bizhub C220/C280/C360.
Solution
Attached are the Installation Manuals for the bizhub C220/C280/C360 and options. Included is the manual for the:
AU-102
AU-201H
DF-617
DK-507
EK-604/EK-605
FS-527
FS-529
JS-505
JS-603
KH-101
MK-720
PC-107
PC-207
PC-408
PK-517
SC-507
SD-509
UK-203
WT-506
WT-507
Note : To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm .
The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
To viewthe zippedPDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0902616EN*
Solution Usage
Description
Specification, configuration and installation information.
Solution
Please refer to the attached Specification sheet, Configuration sheet and Specifcation & Installation Guide for the bizhub C220/C280/C360. Some of the
topics addressed:
Space Requirements
Environmental Considerations
Electrical Requirements
Component Considerations
Mixed Original Support
Standard Paper Tray Support
March 2011
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bizhub C360
Miscellaneous
Print Controller (Standard)

Fiery IC-412
Network Functions
Print Drivers
Print Specifications
Scanning
PageScope Software
Security
Paper Considerations
Paper Weight Conversion Chart
Recommended Paper Stocks
How to Build a bizhub C360/C280/C220 System (from start to fnish)
Accessory Options for bizhub C360/C280/C220 Full Color Printer/Copier/Scanner
Consumable Yields
Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0902662EN*
Solution Usage
Solution Usage
Description
TWAIN support (eCopy) and Vendor 2 support (external counter).
Solution
Firmware is available that supportsTWAIN scanningand Vendor 2 support.
bizhubC452/C552/C652:file A0P00Y0-F000-GC5-57.exe
bizhubC220/C280/C360:file A0ED0Y0-F000-GC5-57.exe
Note :The firmware is available for download via the Konica Minolta Download Selector..
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESSand John Miller, Workgroup/SSD
Solution ID
TAUS0902756EN*
Description
Why is a Language Key displayed in the lower right corner of the display?
Solution
The Language Key in the lower right corner of the display has been added for frequently used copy application functionsin the copy mode.The key can be set
to display a different shortcut using the following steps:
1. Press the Utility Key.
3. Choose Custom Display.
4. Choose Copier Settings.
5. Select Shortcut Key 1.
6. Choose ON.
7. Choose the desired selection from the available list displayed.
8. Select OK.
9. Exit the User Mode.
SPECIAL NOTE : Solution contribution by Dave Bruni and Malcolm Hibbert Workgroup/SSD
Solution ID
TAUS0902851EN*
Solution Usage
Description
Multifunctional products and printers supporting bizhub vCare and/or Total Counter Notification.
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Solution
Download the attached document, which lists MFPs and printers compatible with vCare\CSRC (CS Remote Care) or Total Counter Notification in the engine
administrator mode.
Note : To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
SPECIAL NOTE : Solution contribution by Rick Veale, ESS
Solution ID
TAUS0902900EN*
Solution Usage
Description
How to setup SMB sharingand Scan to SMB to a Novell NetWare 5.x or 6.x Server.
Solution
Prerequisite:
The NetWare Server must first be set up to support CIFS in order to support this function from the MFP:
Using Novell Native File Access for Microsoft Windows it is possible to configure NetWare servers running TCP/IP only to use CIFS (SMB) over
TCP/IP.Please see attached document "NW_CIFS_SMB_Support" for details on setup of NetWare 5.x and 6.x prior to setup of MFP SMB Scanning.
Create a folder on the NetWare Server to be used for SMB Sharing and Grant proper access rights to it (the following example shows a "Local" or
workgroup share):
Once the folder has been created, edit the /etc/cifs.cfg file to add the share, as follows:
Example: Folder called "Share" has been previously created in Volume "Data:" on NetWare 6 Server named "NW6".We want the share to be called 'share'
in the workgroup, 'workgroup'. This example is for NetWare 6.5:
Listed in /etc/cifs.cfg :
SERVERNAME 'NW6"
COMMENT 'Netware 6 CIFS'
UNICODE ON
AUTHENT local
WORKGROUP 'WORKGROUP'
SHARE 'data:\share\' 'share' 0 'NW6 CIFS Share'
When specifying the -SHARE parameter line the syntax is as follows:
'localpath' 'sharename' connectionlimit 'comment'
A zero (0) means no connection limit.
Once you save this file, you need to set up a user with a simple password on the NetWare Server for the MFP to use to scan via SMB to the share
folder.You have to do this from a Microsoft Windows client logged into the NetWare Server with the latest NetWare Client.You will need to run Console1
from the workstation to be able to set up a user with a simple password.The user will need to have the following rights to the share folder: Read, Write,
Create, File Scan.See the attached documentfor details. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Next you need to stop and then start the CIFS Service on the NetWare Server:
Type the following commands in sequence at the NetWare command prompt to do this:
CIFSStop
CIFSSTRT
Typing CIFS INFO will display your information on the share. Test the share from a Microsoft WindowsPC by accessing the share folder and copying a file
into it.
Once this is confirmed, setup the MFP for Scan to SMB share normally.This can be done in PageScope Web Connection under Store Address.
In the example above using the shared name 'share' in volume 'Data:' the following needs to be specified:
1. Host Address - TCP/IP Address of the NetWare Server (or Host name if a DNS server is resolving it - note that for a host name, underscore characters in
the name are not supported).
2. File Path - share
3. User ID - User name with appropriate rights
4. User Password defined as the simple password for the above user.
Scan to SMB to the CIFS share on the NetWare Server should work normally.
SPECIAL NOTE : Solution contribution by David Holt, District Service Manager/Midwest Region
Solution ID
TAUS1000052EN*
Solution Usage
Description
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Can't access account data using Terminal Server

Solution
SOLUTION:1. The computer account for the license server must be a member of the Terminal Server License Servers group in the domain. If the license
server is installed on a domain controller, the Network Service account must also be a member of the Terminal Server License Servers group.
2. Because TS Licensing Manager cannot dynamically update the number of TS Per User CALs that are currently issued and available, those columns are
left blank in some areas of TS Licensing Manager. Instead there is a Generate Report hyperlink that takes you to this topic. In the Report node, you can view
information from reports that have been created, but that information is specific to the date and time when the report was created.
3. In Windows Server2008, you can use the TS Licensing Manager tool to create (generate) reports to track the Terminal Services Per User client access
licenses (TS Per User CALs) that have been issued by a Terminal Services license server. TS Per User CAL tracking and reporting is supported only in
domain-joined scenarios becausethe information about the TS Per User CAL that has been issued to a user is stored as part of the user account in Active
Directory Domain Services (ADDS).
Solution ID
TAUS1000062EN*
Solution Usage
Description
Can thenumber of output booklets be increasedby removing the SD-509 catch tray?
Solution
The lower catch tray may be removed to increase the number of booklets the SD-509 can output.Please see the attached file for an illustration. To viewthe
PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1000152EN*
Solution Usage
Solution Usage
Description
How to enable the Proof Copy feature with Separate Scan when using a mechanical Key Counter.
Solution
The Key Counter mode and User Mode settings need to be set to allow this function.
In Service Mode
1. Go to Billing Setting (PressSop,9).
2. Touch Management Function Choice.
3. Touch Key Counter Only.
4. Touch Confirmation Copy.
5. Change fromBan to License.
6. Touch End.
In User Mode
1. Press the Utility key.
3. Select Copier Settings.
4. Select Separate Scan Output Method.
5. Change from Page Print to Batch Print.
6. Touch OK.
SPECIAL NOTE: Solution contribution by Stu Dern, ESS
Solution ID
TAUS1000166EN*
Description
Status notification email from the machine does not include location.
Solution
CAUSE: Location must be enter at the machine under the HTTP server settings.
SOLUTION: Tohave the location listed on the status notification emailperform the following:
1. Enter Administrator Mode.
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2. Select "Network Settings".

3. Select "HTTP server Settings".
4.Use the forward arrow to advance to screen 2.
5. Select "Printer information" button and enter the requisiteinformation.
6. Save and exit.
Location will now be listed on the email from the machine.
SPECIAL NOTE: Solution contribution by Jim Behrends, Workgroup/SSD
Solution ID
TAUS1000229EN*
Solution Usage
Description
Release of version 88 firmware (G00-88).
A0ED0Y0-F000-G00-88 for bizhub C220/C280/C360
A0P00Y0-F000-G00-88 for bizhub C452/C552/C652
Solution
Some of the fixes common to both bizhub series MFPs are:
When receiving the print data while MFP is scanning the documents, the message "Please Power Off" is indicated on the control panel.
If you log off with pressing ID button when using User Authentication and ShareScan, the MFP will hang up.
If you display the text area that has only a few lines, the bottom scrollbar button overlays the top one.
When enabling the "SMB Direct Hosting" setting (default setting), the following symptoms mayoccurwith the specific network environment.
- Cannot print via network (LPR/RAW port). At this time, the MFP replies toPING requests.
- Cannot connect to the PageScope Web Connection. At this time, MFP replies toPING requests.
It is not possible to enter more than 1 digit of the phone number on the RightFax screen.
When using DevReqExtLogin while the MFP is in power save mode, C-FA14 code may occur.
When you print the PostScript file from Oracle, a PostScript error occurs.
This firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
'Download MSDS, Drivers, Firmware and more'.
Note : Please refer to attached Release Notes for functions added, changes of machine specifications and additional fixed issues. To view a PDF, you may
need to download a free copy of Adobe Reader.
Solution ID
TAUS1000300EN*
Solution Usage
Description
How to capture the MFP Engine System Logs.
Solution
The MFP System Logs, use in conjunction witha network capture, can be a valuable resource for troubleshooting various problems related to the controller,
especially the hard drive and NIC.
For detailed instructionstoobtain an engine log, refer totheattached document.
Solution ID
TAUS1000510EN*
Solution Usage
Description
Release of version 90 firmware (G00-90).
Solution
Fixed issues
The following issues have been correctedby installingthis firmware.
1. When printingdocuments consecutively from external USB memory, the document previously printed may be printed again.
2. When the Job Log Setting is set to Yes, TSI Distribution does not start after receivinga G3Fax.
3. When receivinga job from SAP in Sleep Mode, the data LED may keep flashing and the job will never print out.
4. Print output image become "reddish" if copying the same original for more than4 hours. (does not apply to "DS" MFPs)
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5.When performing PC-FAX sendingand "Job History Thumbnail Display" is set to "ON", the job is not completed.
Please refer to attached Release Notes prior to firmware installation. To viewa PDF, you may need to download a free copy of Adobe Reader.
Note : This firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
Solution ID
TAUS1000595EN*
Solution Usage
Solution Usage
Description
How to enable/disable Banner Printing.
Solution
To enable/disable Banner Printing, perform the following:
2. Touch [6 Banner Printing] on the touchscreen.
3. Touch [Allow] or [Restrict] on the touchscreen as desired by the customer.
5. Touch [Close] on the touchscreen to return to the normal screen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID
TAUS1000825EN*
Description
When trying to scan to external memory (USB), the buttons "Save a document to external memory" and "Save a document from external memory to a user
box" are missing.
Solution
CAUSE: When user authentication is enabled, the defaults for scanning to USB are disabled for all users.
SOLUTION: "Save to External Memory" and "Read the Stored Document in External Memory" must be enabled, to do so perform the following:
1. Select "Administrator Settings"
2. Select "User Authentication/Account Track"
3. Select "User Authentication Settings"
4. Select "Administrative Settings"
5. Select "Default Function Permission"
Note: Although it may appear that the machine is not setup for user authentication, the machine might be logged in under the public user. To verify this, press
the "Access" button. If doing this takes you to a login screen, user authentication is enabled.\
Solution ID
TAUS1000964EN*
Solution Usage
Solution Usage
Description
When trying save a favorite setting under the print driver, useris unable to save different output options as favorites.
Solution
This is the standard operating procedure for the driver. The output method will always default back to print after using the driver.
Solution ID
TAUS1001631EN*
Description
NVRAM replacement.
Solution
There are two different scenarios for a NVRAM replacement.
1. Error code (CD3##) - Replace NVRAM and and restore data manually via control panel screen.
2. Corrupt counters/Counters not working correctly - Replace NVRAM and, at the same time, perform a firmware update to the newest version.
IMPORTANT : DO NOT RESTORE NVRAM DATA FROM THE LAST BACKUP VIA THE CONTROL PANEL SCREEN.
Note : Before replacing the NVRAM, thoroughly troubleshoot the problem. The NVRAM should be replaced only as the last resort. Many times replacing it
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DOES NOT solve the issue and, when it does, only a setting in the NVRAM may have caused the problem.
SPECIAL NOTE :Solution contribution by KM Europe (BEU) and John Miller, Workgroup/SSD
Solution ID
TAUS1001657EN*
Solution Usage
Description
FS-529 compatibility.
Solution
There are two (2) versions of the FS-529. Please use Item #A0U7WY 1 for the bizhub C360/C280/C220and Item #A0U7WY 2 for the bizhub
423/363/283/223.
Theserial numberon the finisher will be different between the two items. Theserial numberbegins with the item code (example: A0U7WY1 xxxxxx).
Note :Item #A0U7WY 2 will work with all the models.
Solution ID
TAUS1001696EN*
Solution Usage
Description
How to set up Scan-to-SMB (file sharing)for Microsoft Windows 2003 Server.
Solution
the various machines via a web browseror as a walkup. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Related Topics
Microsoft Windows2003 Serversetup procedure:
Verify the network information of the Server
Checkthe firewall
Review
Create a Favorite
Note : All Server Settings should be performed by the customer's Network Administrator only.
For more information please see the Microsoft KB Article ID: 887429 - Overview of Server Message Block Signing .
Solution ID
TAUS1001945EN*
Solution Usage
Description
How to add a Secure Print User Box shortcut button to the Copy screen.
Solution
Special firmwareisavailable that provides a DIPSW setting which enablesa shortcut button forthe Secure Print User Box to be added to the Copy screen.
When this function is enabled, when [Print] button is pressed,the documents in the Secure Print User Box are printed.
Download and install special firmware, version GCP-B4 then set the following DIP switches.
DIPSW No.23 = 0x00: Disables this function (default)

DIPSW No.23 =0x40: Enables this function
The firmware is available for download via the Konica Minolta Download Selector.
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Note : Refer to the attached release notes for details. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
Solution ID
TAUS1001989EN*
Solution Usage
Description
Can eCopy ShareScan version 4.3.0.89 and the IC-409or IC-412 operate together?
Solution
The Fiery controllers are not compatible with eCopy ShareScan TWAIN acquire of scans because the controller setting of "1" is used for these
controllers.eCopy ShareScan only works with the Emperon controllers when the Controller type is set to "0".
eCopy ShareScan uses the eCopy TWAIN driver to pull scans from the MFPs, such as the bizhub C451/C550/C650 and bizhub C652/C552 with the
Emperon controller only.TheEmperon controller uses Controller type 0, which is what the eCopy TWAIN driverreferences.Once you install the IC-409 or
IC-412 fiery controllers, you must change the controller setting to "1". When this is changed to "1", the eCopy TWAIN driver can no longer communicate
properly with the MFP Emperon controller and the resulting error at the eCopy ShareScan station will be: "Device Busy, Can not begin scan".
SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region and David Silverstein, Workgroup/SSD
Solution ID
TAUS1002287EN*
Solution Usage
Description
How to set up an MFP for a CAC/PIV environment using special PKI firmware.
Solution
Utilizing the ActivClient functionality on Konica Minolta bizhub MFPs requires special firmware, loadable device drivers, special printer drivers, and
installation procedures to provide guaranteed support for all historical versions of CAC Smart Cards using the AU-211P.ActivClient supports all current and
future CAC profiles. The following card types are supported:
Gemalto (32K, 64K)

Oberthur (32K, 64K)
CAC v1
CAC v2
GSCIS
PIV Transitional
PIV End-state
Please refer to the attachedupgrade instructions.
bizhub 361/421/501 and bizhub 601/751

bizhub C220/C280/C360, bizhub C452/C552/C652 and bizhub423/363/283/223
Notes :
1.The special version firmware, printer drivers and documents are available via the Konica Minolta Download Selector.On www.MyKonicaMinolta.com ,
access the Selectorfrom SSD Web Support (CS Expert Support) by clicking on "Download MSDS, Drivers, Firmware and more". Then Select Solutions a
AU-211P CAC/PIV to download the needed File Type.
IMPORTANT : THIS FIRMWARE IS ONLY FOR A CAC/PIV ENVIRONMENT.DO NOT INSTALL THIS FIRMWARE ON non-CAC/PIV MFPs.
2. During the installation of this firmware and loadable device driver, various error codes will be indicated. These are notvalid error codesrequiring
troubleshooting; however,it is necessaryto follow the outlined procedures in the exact order to properly complete the installation.
3. Ifa service center is scheduled to install or maintain a CAC/PIV enabled MFP, then it is strongly recommended that the servicing person complete the
Learning Place webinars related to this technology.
KMBS Webinars are available online at The Learning Place, which can be accessedon www.mykonicaminolta.com .
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Common Access Card/Personal Identity Verification Solution WBT for Machine Technicians, 702 - Service - TCCACTWBT1v1
Common Access Card/Personal Identity Verification Solution WBT for Systems Integrators, 702 - Service - TCCACAPWBT1v1
bizhub C353/C253/C203 for PKI Card System Security Function, 702 - Service - C353PKTTWBTv1
4. Overview and sales-related materials for the KMBS CAC/PIV Card System, along with other security features, can be found at
http://kmbs.konicaminolta.us/content/products/subcategories/as_security.html .
5. Generic CAC Info can be found at http://www.cac.mil/CardInfo.html .
Solution ID
TAUS1002395EN*
Solution Usage
Description
Scan setting when using searchable PDF.
Solution
The scan performance when using the searchable PDF option (LK-105) may vary with document or scan settings. The following is the reference information
about the settings.
Document
Number of the text in a page is fewer, faster performance can be expected.
Scanning with the document contains italic or oblique type may take longer.
The page without chart or list would be process faster.
The page with the background the contents are similar color, it may take longer.
Smaller size of the document is faster.
Settings
Scanning with 200dpi resolution (Lower resolution) setting takes less time.
Scanning without Adjust Rotation setting takes less time.
Scanning with Prioritize Speed setting takes less time than Prioritize Quality setting.
Scanning with the Language that has larger number of characters like Japanese takes longer than English.
Solution ID
TAUS0649014EN*
Solution Usage
Solution Usage
Description
Part number for the Konica Minolta logo 11x17 color test chart.
Solution
Konica Minolta logo 11x17 color test chart (p/n 4036 7941 01). Please see the attached image for reference.
SPECIAL NOTE : Solution contribution by David Aekus and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0901410EN*
Description
Is the ED-100 densitometer supported by the Fiery IC-412 controller?
Solution
The ED-100 is not supported by the IC-412.Certain documentationmay have mistakenly included itas being compatible.
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Solution ID
Miscellaneous
TAUS1000068EN*
Solution Usage
Description
Integrated Equitrac for Konica Minolta supported models and firmware.
Solution
Notes :
1.Make sure you have OpenAPI set to Allow and SSL ON .
2. Not all card readers or card types are supported.
3. The attached setup guidecontains theprocedures to set up Equitrac to integrate into the MFP.To viewthe PDF, you may need to download a free copy of
Adobe Reader.
Solution ID
TAUS1001137EN*
Solution Usage
Description
Is the EK-605 requiredtoconnectthe AU-201H?
Solution
The EK-605 is not required for the AU-201H, as the USBinterface is standard on the MFP.The EK-605 is the USB interface for the optional External keyboard
+ Bluetooth printing.
Note : WT-506 Working Table recommended. If WT-506 Working Table is not installed, AU-201H must be mounted to MFP. Can also be mounted on
WT-507 Side Panel Kit for the bizhub C220/C280/C360.
SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD
Solution ID
TAUS1001475EN*
Solution Usage
Description
Microsoft Windows Server 2008 R2 printer driver support.
Solution
The following printer drivers are for use with Microsoft Windows Server 2008 R2 andare WHQL certified.
bizhub C360 Series PCL driver version 3.2.0.0
bizhub C360 Series PostScript driver version 3.2.1.0
bizhub C360 Series FAX driver version 3.2.0.0
bizhub C360 Series XPS driver version 3.2.2.0
bizhub C652 Series PCL driver version 3.2.0.0
bizhub C652 Series PostScript driver version 3.2.1.0
bizhub C652 Series FAX driver version 3.2.0.0
bizhub C652 Series XPS driver version 3.2.2.0
Notes :
1. Please ensure that fimware version G00-B4 or newer is installed. The latest version firmware or system software is available via the Konica Minolta
2. The driver version can be verified by using following procedure.
a. Open Printing Preferences of the driver.
b. Click Other Tab.
c. Click About button.
3. The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (
Firmware and more'.
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Solution ID
TAUS1001944EN*
Solution Usage
Description
How to set theFax/Scan default screen with theRightFax option installed.
Solution
Special firmwareisavailable that has a DIP switch settings that allowstheFax/Scan default screen to be specified as eitherthe RightFax screen or the
standard Scan Screen.
Download and install special firmware version GCP-B4 then set the following DIP switches.
DIPSW 73 =0x00:RightFax Screen (default)

DIPSW 73 =0x04:Standard Scan Screen
The firmware is available for download via the Konica Minolta Download Selector.
Note : Refer to the attached release notes for details. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS0700734EN*
Solution Usage
Description
How to make a screen shot on Macintosh OS X.
Solution
Creating a screen shot on Macintosh OS X:
Taking a picture of the whole screen: Command-Shift-3

Taking a picture of part or region of the screen: Command-Shift-4 , and then drag the crosshair pointer to select the area.When you lift your finger from the
mouse button, Macintosh OS X will record that real estate and place a PNG file on your desktop.
Note : Please see the attacheddocument for details. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS0900580EN*
Solution Usage
Description
How to increase the timeout value for a PageScope Web Connection session.
Solution
If the utility is used with the cache enabled and Administrator mode has timed out, the timed out page may appear even when PageScope Web Connection is
accessed again. In addition, since the machine control panel remains locked and cannot be used, the machine must be restarted with the main power switch.
In order to avoid this problem, disable the cache. To disable the cache:
Microsoft Internet Explorer
1. On the "Tools" menu, click "Internet Options".
2. On the General tab, click the [Settings] button under "Temporary Internet files".
Note:On newer versions of IE (including v. 8) the [Settings] buttonis under "Browsing History."
3. Select "Every visit to the page", and then click the [OK] button.
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Netscape Navigator
1. On the "Edit" menu, click "Preferences".
2. Under "Category" on the left, click "Advanced", then "Cache".
3. Under "Document in cache is compared to document on network:", select "Every time".
Mozilla Firefox
1. On the "Tools" menu, click "Options".
2. Click "Privacy", and then click the [Settings] button at the bottom of the dialog box.
3. Select the "Cache" check box under "Private data", select the "Clear private data when closing Firefox" check box under "Settings", and then click the [OK]
button.
Note :On newer versions of Firefox, substitute the following for steps 2 and 3, above:
2.Click the "Privacy" tab and then select the "Clear history when Firefox closes" check box.
3. Click the [Settings] button next to "Clear history when Firefox closes" and select the "Cache" check box.
Solution ID
TAUS0902290EN*
Solution Usage
Description
How to create a custom watermark.
Solution
bizhub C203/C253/C353/C451/C550/C650
To create a custom watermark, perform the following:
1.Press Applications on the touchscreen.
2.Press Overlay and then Register Overlay.
3.Name the image on the touchscreen.
4.Copy the image.
5.Upon completion perform the same steps to access Overlay and select Created Image to use the custom watermark.
bizhub 223/283/363/423/C220/C280/C360/C452/C552/C652/C552DS/C652DS
To create a custom watermark, perform the following:
1.Press Applications.
2.Press Stamp Composition.
3.Select Register Overlay.
4.Select Register Overlay Image.
5.Select New.
6. Select a blank entry and create name.
7. Place image on glass that is to be a watermark.
8. Press Start.
9. Custom Watermark is now stored for use.
bizhub C250/C252/C351/C450
To create a custom watermark using the standard controller PCL driver, perform the following:
1. Select File/Print form the document to be printed.
2. Click the Properties tab of the driver.
3. Click the Watermark tab.
4. Select the Watermark check box.
5. Click the Edit button.
6. Specify the following settings:
Watermark Text
Font Name, Style, and Size
Text Angle, Color, and Density
7. Click OK.
8. Select Overwrite or Transparent.
9. Select 1st Page Only check box if desired.
10. Click OK.
SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
Solution ID
TAUS0902605EN*
Solution Usage
Description
Installation of KH-101 and FS-529.
Solution
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The KH-101 and FS-529 can be installed on the MFP but certain precautions must be taken.
The KH-101 must be installed first.
Once both options are installed, it will be difficult to turn the adjustment dial (tight fit).
Please refer to the attached Installation Manuals and the note concerning the KH-101/FS-529. To view a PDF, Adobe Reader must be installed. Adobe
Solution ID
TAUS0902614EN*
Solution Usage
Description
User Guides for the bizhub C220/C280/C360.
Solution
Attached are the User Guides for the bizhub C220/C280/C360 and options. Included is the:
Pocket Guide
Users Guide [Advanced Function Operations]
Users Guide [Box Operations]
Quick Guide [Copy/Print/Fax/Scan/Box Operations]
Users Guide [Copy Operations]
Users Guide [Enlarge Display Operations]
Users Guide [Fax Driver Operations]
Users Guide [Network Administrator]
Users Guide [Network Scan/Fax/Network Fax Operations]
Users Guide[Print Operations]
Trademarks/Copyrights
Using the Machine
Note : To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm .
The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
To viewthe zippedPDFs, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0903064EN*
Solution Usage
Description
When thick 1 paper is selected in the IC-412 driver and the bypass is set for thick 1 why does the machine display "please load plain paper in the bypass"
when the print job is sent?
Solution
This error will display if the IC-412 PCL driver is being used. To prevent the machine from displaying the error message please load plain paper and to allow
the job to print correctly please use the IC-412 PS driver version 3.0.
SPECIAL NOTE: Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID
TAUS1000038EN*
Solution Usage
Description
When sending a multiple page fax using the PC Fax driver why are all the pages of the fax printed with the confirmation report?
Solution
When sending a multiple page fax using the PC Fax driver all the pages of the fax will be printed with the confirmation report if the collate box is checked.
After selecting "file" and "print" in the application, please confirm that Collate under the Copies headingis unchecked.
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Miscellaneous
SPECIAL NOTE: Solution contribution by Ron Richardson, Albin Business Centers andDave Bruni, Workgroup/SSD, SPECIAL NOTE: Solution contribution
by Dave Bruni, Workgroup/SSD
Solution ID
TAUS1000170EN*
Solution Usage
Description
What version of PDF is supported for scanning and printing?
Solution
Scan-to-HDD, Scan-to-Email, Scan-to-FTP, and Scan-to-SMB support PDF version 1.4.
The controllersupportw PDF version 1.4 for the Direct Print function.
Solution ID
TAUS1000188EN*
Solution Usage
Description
How to increase booklet output capacity.
Solution
Normally the booklet output capacity is 20-30 booklets, depending upon the number of pages in the booklet.This can be increased by removing the parts
outlined in the attached document. A "custom" catch tray (such as a cardboard box) will have to be fabricatedto hold the booklets.
Solution ID
TAUS1000192EN*
Solution Usage
Description
File names of the exported data from PageScope Web Connection (PSWC).
Solution
File names ofmeter count data exported from PSWC.
Meter Count
Product name_S/N_SC_date.txt
Account TrackCounter
Product name_S/N_TC_date.txt
User Counter
Product name_S/N_UC_date.txt
Abbreviation key
SC : Sales Counter (= Meter Count)
TC : stands for Account Track Counter
UC : stands for User Counter
CAUTION :Please note:
SC isNOT S ection C ounter; it is Meter Count.
TC isNOT T otal C ounter; it is stands forAccount TrackCounter.
Solution ID
TAUS1000196EN*
Solution Usage
Description
Unable to create or edit a one-touch destination when not logged into administrator mode.
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Solution
Cause: " Registering and Changing Addresses" is set to "Restrict" in the Administrator Settings
Solution: To change address restriction setting please perform the following:
1. Log into Administrator Mode.

2.Select System Settings.
3. Select Restrict User.
4. Select Restrict Access To Job Settings.
5. Change "Registering and Changing Addresses" from "restrict" to "allow".
6. Exit out of "Administrator Mode".
Solution ID
TAUS1000266EN*
Solution Usage
Description
SNMPv3 default auth-password and priv-password.
Solution
From the factory, the default password for auth-password and priv-password is set to the MAC address of the MFP.
The MAC address must be entered in the following case sensitive format (example):
00206B630D8A
Notes :
1.In order to changethe auth-password or priv-password for SNMPv3, the current password is required. If SNMPv3is used for the first time, the default
password is required.
2. If a Data Clear is performed, Security Level Setting of the SNMPv3 Setting is set to authpassword/priv-password and the password is set to default (MAC
address). See attached Security Function documentation.
3. Pleasesee attached pages taken from the Network Administrator User's Guide as a reference. To viewa PDF, you may need to download a free copy of
Adobe Reader.
SPECIAL NOTE : Solution contribution by KM Europe (BEU)
Solution ID
TAUS1000295EN*
Solution Usage
Description
Which MFPs managed by PageScope Authentication Manager (PageScope Enterprise Suite versions 1.3.x and 2.x) support Scan to Me and/or Scan to
Home?
Solution
PageScope Enterprise Suite (PSES) Authentication Manager versions 1.3.x and 2.x support Scan to Home and Scan to Home as shown in the following
table.
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Mode
Supported
Not Supported
Scan-to-Home
bizhub C220 / C280 / C360
C452 / C552 / C652
bizhub 361 / 421 / 501
C203 / C253 / C353
C451 / C550 / C650
Scan-to-Me
bizhub C220 / C280 / C360
C452 / C552 / C652
bizhub 361 / 421 / 501
C203 / C253 / C353
C451 / C550 / C650
SPECIAL NOTE : Solution contribution by Mark Kemp, ESS and Bill Hall, Workgroup/SSD
Solution ID
TAUS1000474EN*
Solution Usage
Description
How to hide the job document name on the operation panel.
Solution
To hide the job document name from the operation panel, perform the following:
1. Select utility/counter
2. Select Admin settings.
3. Select Security setting
4. Select security details
5. Go to page 2/3
6. Select hide personal information to ON.
SPECIAL NOTE: Solution contribution by Jim DiSarro, Workgroup/SSD and James Campbell/kmbs Austin
Solution ID
TAUS1000494EN*
Solution Usage
Description
FS-527 compatibility.
Solution
The FS-527 can be connected to bizhub C360/C280/C220 and bizhub C652/C552/C452/C652DS/C552DS. Please refer to attached documentation for more
details. To viewa PDF, you may need to download a free copy of Adobe Reader.
Note : Please ensure that the latest firmware is installed. The latest version firmware or system software is available via the Konica Minolta Download
Solution ID
TAUS1000585EN*
Solution Usage
Description
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When consecutively printing multiple documents from USB memory why does the document that just printed print again when the next job is selected?
Solution
The incorrect output of the previous job when the next job has been selected while consecutively printing multiple documents from USB memory has been
corrected with version 90 firmware. Please install firmware version 90 or later to correct the issue.
Note: The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS1000598EN*
Solution Usage
Description
How to enable/disable Enlargement Rotation.
Solution
To enable/disable Enlargement Rotation, perform the following:
3. Touch [3 Copier Settings] on the touchscreen.
4. Touch the down-arrow on the touchscreen to display screen 2/3.
5. Touch [Enlargement Rotation] on the touchscreen.
6. Touch [Allow] or [Restrict] on the touchscreen as desired by the customer.
8. Touch [Close] on the touchscreen.
9. Touch [Close] on the touchscreen to return to the normal screen.
Solution ID
TAUS1000644EN*
Solution Usage
Description
Time adjustment not a successful indication.
Solution
CAUSE: Incorrect time setting in administrator mode.
SOLUTION:
1. Enter Administrator mode.
2. Select Network Settings.
3. Detail Settings.
4. Time Adjustment Setting and set "Auto Time Adjust" to Off and then exit the mode.
SPECIAL NOTE: Solution contribution by Malcolm Hibbert, Workgroup/SSD
Solution ID
TAUS1000748EN*
Solution Usage
Description
FK-502, how to enable/disable TX display on the touchscreen.
Solution
To enable/disable TX display on the touchscreen, perform the following:
3. Touch [2 Custom Display Screen] on the touchscreen.
4. Touch [5 Fax Active Screen] on the touchscreen.
5. Touch [TX Display] on the touchscreen.
6. Touch [Yes] or [No] on the touchscreen as desired by the customer.
8. Press the Reset key to return to the normal screen.
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Solution ID
Miscellaneous
TAUS1000787EN*
Solution Usage
Description
DIMM (Memory Module) information.
Solution
If swapping the machine memory module, check one DIMM at a time making sure that there is memory in the DIMM0 slot.
Memory Module
p/n V865 3000 12 for bizhub C451/C550/C650 (PC3200, 400Mhz, DDR2)

p/n V865 3000 26 for bizhub C452/C552/C652/C552DS/C652DS ; bizhub C220/C280/C360 ; and bizhub 223/283/363/423 (PC4300, 533Mhz, DDR2)
Note : Please see the attacheddocument for an example of DIMM slot locations. To viewthe PDF, you may need to download a free copy of Adobe
Reader.
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD and John Miller/Bill Hall, Workgroup,SSD
Solution ID
TAUS1000868EN*
Solution Usage
Description
When attempting to scan to a USB thumb drive "Failed to Complete Job" is displayed. The error details indicate that the problem is a write error.
Solution
CAUSE: Invalid file name. File names may notinclude slashes ("\" or "/").
SOLUTION: Re-name the file with a valid file name.
SPECIAL NOTE: Solution contributed by Shawn Stockwell, Panama Business Machines, SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD
Solution ID
TAUS1000872EN*
Solution Usage
Description
Foolscap folio (commonly shortened to "foolscap" or "folio") is paper cut to the size of 8.5 by 13.5 inches (215.9 mm 342.9 mm). This was a traditional paper
size used in Europe and the British Commonwealth before the adoption of the international standard A4 paper (the most common standard size in the world).
Foolscap is a common size for ring binders/lever arch files used to hold A4 paper as it is slightly larger than A4 and offers greater protection to the edges of
the pages.
Solution
For the models that support foolscap, the size setting is found under System 1 in Service Mode. Follow the steps below to set up foolscap paper for printing
and copying.
TO PRINT:
1. Load the foolscap-size paper into the MFP.
2. Set foolscap size under System 1 in Service Mode to the correct size.
These are the only steps needed in order to print onto foolscap paper.
TO COPY:
In addition to the printing steps above, the following steps must be done in order to copy onto foolscap paper.
1. Set the machine's region to "Europe".
2. Set Original Detection in Service 1 to Table 1 and Foolscap.
3. Change the LCT and paper size settings from A4 to inch size (if necessary).
Solution ID
TAUS1000939EN*
Solution Usage
Description
How to program the Message Display Time.
Solution
To program the Message Display Time, perform the following:
1. Press the Accessibility key.
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2. Touch the up-arrow on the touchscreen to display screen 2/2.

3. Touch [1 Message Display Time] on the touchscreen.
4. Touch [3 Seconds] or [5 Seconds] on the touchscreen as desired by the customer.
6. Touch [Close] on the touchscreen.
Solution ID
TAUS1001039EN*
Solution Usage
Description
How to lock the paper traysto preventunauthorized use.
Solution
KMBS does not offer this solution directly.Marketing Data Solutions has developed a universal cable lock product.Please contact MDS directly for this type of
product.
Jeffrey W. Rasa
Marketing Data Solutions, Inc.
Office Direct: 508-528-7323
Fax Direct: 508-553-0925
email: jeff.rasa@marketingdatasolutions.com
Web: www.marketingdatasolutions.com
Solution ID
TAUS1001041EN*
Solution Usage
Description
JS-505 compatibility.
Solution
The following lists the Item Numbers for the JS-505 Job Separatorwith the compatible MFPs.
ITEM NUMBER MODEL
A0830Y0 bizhub C200/C203/C253/C353
A0830Y1 bizhub C220/C280/C360
A083WY2 bizhub 223/283/363/423
Solution ID
TAUS1001099EN*
Solution Usage
Description
How to do sequential numbering for the Annotation User Box.
Solution
Use this procedure to enable sequentialnumbering when using the Annotation User Box.
1. Download and install special firmwareversion:
2. Set DipSW 46 = 0x02.
GCS-90.
Jobs scanned to the Annotation User Box using the "By Page" parameter will be printed sequentially numbered.
You can send documents to the annotation user box fromboth a PC print and an MFP, but you can NOT send them at the same time. If they are sent at the
same time, page numbering will be incorrect.
NOTE:
The firmware is available for download via the Konica Minolta Download Selector:
6. Select a Product Group and then a Product (model). A File Type and OS are optional selections.
7. Click on ? Show.
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8. All product-related downloads are listed with the most current at the top of each category.
Solution ID
TAUS1001106EN*
Solution Usage
Description
Performance enhancements.
Solution
There are a number of separate steps that can be taken to enhance the longevity of certain parts and supplies while maintaining the performance and image
quality expected by users. These attached bulletins bring together in one place the various steps that can be implemented either together or separately.
Bulletin Number 7502 - bizhub C452/C552/C652
Bulletin Number 7503 - bizhub C220/C280/C360
Solution ID
TAUS1001144EN*
Solution Usage
Description
How to disable thedialogpopup in the print driver when printing with Account Track turned on in MFP.
Solution
To disable the dialog popup, please perform the following:
1. Under the Configure tab, indriver properties, change the "acquire" settings to "manual"
2. Uncheck "auto"
3.Select OK.
4. In the "device" option
5. Scroll down to "User Authentication" and set to "disable"
6. Scroll to "Account Track" and set to "disable".
It should now be possibleto use authentication at MFP but print without authentication from the driver.
Solution ID
TAUS1001250EN*
Solution Usage
Description
How to print a banner from Macintosh OS 10.6.
Solution
To print a banner, ensure the printing applicationis open and then select the following:
1. Select "File".
2. Select "Page Setup".
3. Select "Paper Size".
4. Scroll to "Manage Custom Size".
5. Press the + key and an "Untitled" listing is shown.Double click on "Untitled", type the name "Banner" and set the width and height accordingly.
6. PressOK twice to exit.
7. Select "File" and "Print".
8. Select "Paper Tray/Output Tray".
9. Select "Paper Tray" and set to "Bypass tray".
10. Select "Paper Settings for Each Tray" and set the paper type accordingly.
Solution ID
TAUS1001267EN*
Solution Usage
Description
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What power cableis used for the IC-412/VI-505?
Solution
The installation manual for the IC-412 has the contents labeling two (2) different power cables.Use the power cord "B" for the bizhub C280/C360. This cable
plugs directly into the wall.
Note :The VI-505 showsa power cord(for connection between copier and IC). This is for use with the bizhub C452/C552/C652 only. Please refer to attached
Installation Manual. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1001338EN*
Solution Usage
Description
Can the Paper Type for the Bypass tray be set to default to one of the available types other than plain paper?
Solution
The Paper Type for the Bypass tray can be set to default to one of the available types other than plain paper using the following steps:
1) Enter Administrator Mode
2) Choose System
3) Press the Forward button
4) Choose Default Bypass Paper Type
5) Choose the default paper type you want set for the bypass
6) Exit out of Administrator Mode.
When the paper is placed in the bypass the paper type setting will default to the selection made.
Solution ID
TAUS1001366EN*
Solution Usage
Description
Using the PageScope (Light) Web Connection address book data that had been exported when the machine had an earlier version of firmware, results in a
failure to import after the machine firmware was upgraded.
Solution
CAUSE: Incompatible soft switch setting.
SOLUTION: In the service mode/system 2, change soft switch 25 to a hex value of 00, then import the data.
Note: After importing the data, change soft switch 25 back to a hex value of 20.
SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD
Solution ID
TAUS1001514EN*
Solution Usage
Description
Intermittently, why is the image rotated 180 degrees when printing from QuarkXPress?
Solution
The intermittent rotation of the image 180 degreeswhen printing from QuarkXPress has been addressed with the release of firmwareversion B4. Please
install Base firmware version G00-B4 or later to prevent the image from being rotated 180 degrees when printing from QuarkXPress.
The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
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Solution ID
Miscellaneous
TAUS1001531EN*
Solution Usage
Description
What can cause the machine to display a CE002 code that cannot be reset?
Solution
The inability to clear a CE002 code displayed on the machine has been corrected with the release of Base firmware version G00-B4.The latest version
firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
Solution ID
TAUS1001548EN*
Solution Usage
Description
How to store and recall Forms and Overlays.
Solution
For a more efficient workflow, it is possible to send a form or other image data to the MFPs HDD one time using the Pagescope Data Administrator Font
Management Utility plug-in, and then call the form/overlay as a Macro for each name and address. This workflow results in the printer driver only sending the
macro call, name, and address information across the network, using the stored form data at the MFP. This saves time, space, and network bandwidth.
This type of workflow can be advantageous for processing tax forms, shipping forms, invoices, brochures and any other single- or multiple-page form that
uses variable data. The explanation below presents the simplified concept of storing and retrieving forms.
Store the form
To store the form or overlay data permanently on the MFP HDD, use Konica Minolta's Font Management Utility (FMU). This utility is part of the Pagescope
Data Administrator (PSDA) application suite. PSDA must be installed first; theninstall the Font Management Utility plug-in.
An advanced programmer could use the Macro command to write the file to the MFPs HDD, but this solution only addresses storing the file on the MFPs
HDD using the Font Management Utility due to the convenience the utility offers.
Call the form
To call the form or overlay, insert a PCL Macro command in the actual data file.
This workflow solution was confirmed using theseapplications:
Pagescope Data Administrator Version 4.1.11000 (includes DeviceSet-up)
Pagescope Font Management Utility Version 2.6.01000
The applicationsare available for download via the Konica Minolta Download Selector.
Notes:
1. For a complete list of MFP models and OS versions supported, refer to the attached file DLBT0902062EN00.pdf.
2. The application requires Microsoft .NET Framework. See the attached file DLBT0902062EN00.pdf for details.
3. For explicit instructions, refer to the attached file 'How to Store and Recall Forms and Overlays.pdf', which includes screen shots.
4. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS1001751EN*
Solution Usage
Description
Setting up Scan to Home and SMB Scan to a DFS Domain Root Share.
Solution
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Scan to a DFS folder setup as a DFS Domain Root is possible with the current bizhub product line. This document describes the steps for the bizhub C360
series MFPs, butmay also apply to other current products.
DFS stands for Distributed File System.It s built on a hierarchal view of multiple file servers that publish a single share folder accessed byusers.The single
shared folder is actually spread out among 2 or more servers so that, if any one server in the domain goes down, the replicate share on the other server(s) is
still available for users to access.This allows for fault tolerance and redundancy.
These are the components of DFS:
Dfs root : This is the share that is visible across the network for users to access. This is the folder the MFP will scan to via SMB or scan to home.
Dfs link : This isthe link tothe DFS targets (replicas)somewhere else on the network that is listed under the Dfs root.When a user opens this link they will be
redirected to a shared folder that can be multiple Dfs targets (or replicas).
Dfs target (or replica) : This is an identical share folder stored on different servers. You can group these together as Dfs targets under the same link.
Prerequisites :
On the MFP, you must correctly specify:
1. Under Network Settings/TCP/IP setting set the following:
DNS Domain: must be the AD Domain the DFS folder resides in (i.e., Corp.local)
DNS Server: must be the DNS Server TCP/IP address
Setup NTP protocol: Network Settings ? Screen 2/2 ? Detail Setting setup the NTP server TCP/IP or host name - this is typically the TCP/IP or host name
of the AD DC.
2. In System/DateTime verify the timeis within 5 minutes of the DC.Set the Time offset to the correct time zone and verify also that Daylight Saving Time
needs to be enabled.
3. Enable the SMB Client and DFS on the MFP:
Under Network Settings ? SMB ? Client, set the NTLM method (V1, V2, or V1/V2).
In screen 2, enable the DFS Setting.
Setup scan to SMB using the following path: \\domain.com\DFSShareName .
For example, if the AD domain is called MyDomain.com and the DFS Root is called Documents, then your path would be as follows:
\\mydomain.com\documents .
The above example would be what the Windows Administrator would need to enter for the user home directory path for user profile for Scan to Home to work.
This would be in AD users and computers on the Server. If scan to Home is enabled on the MFP, when a user logs into the MFP via AD External Server
authentication method, their one-touch is automatically created using this path.
For one-touch scan to SMB perform the following tasks (this can also be done via PSWC):
At the MFP in Administrator ? One Touch ? User Box Registration create a One Touch for PC (SMB) and provide the User Name and Password.
For the Host Address enter the AD Domain. In the example above, you would simply enter: mydomain.com .
For the File Path enter the Dfs root share. In the above example you would simply enter: documents .
When the one-touch is created it will thus show the following path: \\mydomain.com\documents .
You can now perform a SMB scan to the Dfs destination.
Solution ID
TAUS1001798EN*
Solution Usage
Description
Integrated eCopy supported Operating Systems.
Solution
eCopy ShareScan Services Manager
Each site requires at least one PC to run the ShareScan Services Manager and each Manager can support multiple multifunction devices.
Note : The ShareScan Services Manager must be installed on its own designated machine.
Operating Systems
The ShareScan Services Manager supports the following operating systems:
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Operating System
Comment
Windows
XP Professional
with the latest service packs and critical updates
Windows 2003 Server

Windows Vista Business Edition

Windows Vista Enterprise Edition

Microsoft Windows 2008 Server

Note : The ShareScan Administration Console and the ShareScan Services Manager cannot be installed on Linux, Solaris, or Macintosh operating
systems.
Solution ID
TAUS1001810EN*
Solution Usage
Description
FK-502/FK-508, how to forward both fax lines to separate destinations when equipped with a dual fax kit.
Solution
When the machine is equipped with two fax boards, lines one and two can be forwarded to two separate destinations by selecting the proper settings.
Set Separate Fax Forwarding Destinations for Line 1 & Line 2
Prerequisites
The bizhub C652 series and bizhub C360 series must be equipped with firmware version 54 or above.
Dual Fax lines are installed and enabled.
Forwarding Destination is already registered in one-touch keys.
Please note the MFPs MUST be equipped with the firmware levels noted in the prerequisites section above as well as with dual fax lines. You will not be
able to access the necessary menus if the prerequisites have not been met.
1. Press Utility/Counter.
2. Touch Administrator Settings.
3. Enter Password.
4. Press OK.
5. Press Fax Settings.
6. Touch TX/RX Settings.
7. Access screen 3/3 by pressing the down arrow .
8. Touch Individual Receiving Line SetUp.
9. Select ON.
10. Touch Individual Sender Line SetUp.
11. Select ON.
12. Touch OK.
13. Touch Function Settings.
14. Touch Forward TX Setting.
15. Touch Fax Line 1.
16. Touch YES to enable the Fax Forwarding feature.
17. Select the Output Method.
a. Touch Forward & Print if you want the incoming fax to be forwarded to the selected destination and you need a hard copy of the document.
b. Touch Forward & Print (If TX Fails) if you want the incoming fax to be forwarded the selected destination and ONLY printed should the forwarding
operation fail.
18. Touch Select Line.
19. Touch Line 1 as the forwarding line.
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20. Touch Forward Dest. and then Touch Select From Address Book (lower right-hand corner of the screen) and select the intended destination (destination
must be pre-registered).
21. Touch OK 2x. The selected destination will appear in the Forward Dest. Field for Line 1.
operation fail.
26. Touch Line 2.
28. Touch OK 2x. The selected destination will appear in the Forward Dest. Field for Line 2
29. Touch Close 5x.
These settings will forward all incoming faxes received on Line 1 to the selected destination (i.e., SMB Folder) and all incoming faxes received on Line 2 to
the selected destination (i.e., E-mail address).You can select a different destination type for each line other than the examples given here. The destinations
listed are for reference purposes only.
Note :Please make sure your destinations are already registered in a One-Touch Key otherwise you will not be able to see it when you Touch Select from
Address Book.
Set Fax Forwarding Destination for Line 1 & Print Faxes for Line 2
Prerequisites
The bizhub C652 series and bizhub C360 series must be equipped with firmware version54 or above.
The bizhub 423 series must be equipped with firmware version26 or above.
3. Enter Password.
4. Touch OK.
5. Touch Fax Settings.
7. Access screen 3/3 by pressing the down arrow .
8. Touch Individual Receiving Line Set Up.
9. Select ON.
10. Touch Individual Sender Line Set Up.
11. Select ON.
12. Touch OK.
14.Touch Forward TX Setting.
operation fail.
19. Touch Line 1.
21. Touch OK 2x.
22. Touch Close 2x. The selected destination will appear in the Forward Dest. Field for Line 1.
23. Touch Multi Line Settings.
24. Set line settings for Line 2.
25. Touch TX & RX (or RX only if you do not want users to be able to send on this line).
26. Touch OK.
27. Touch Close 4x.
In this configuration, all incoming faxes on Line 1 will be forwarded to the selected destination and all incoming faxes received on Line 2 will be printed.
Note :You can reverse the settings and instruct the MFP to print incoming faxes received on Line 1 and forward incoming faxes to the selected destination
on Line 2.
29. Touch OK 2x. The selected destination will appear in the Forward Dest. Field for Line 2.
30. Touch Close 5x.
These settings will forward all incoming faxes received on Line 1 to the selected destination (i.e., SMB Folder) and all incoming faxes received on Line 2 to
the selected destination (i.e., E-mail Address).You can select a different destination type for each line other than the examples given here. The destinations
listed are for reference purposes only.
Note :Please make sure your destinations are already registered in a One-Touch Key otherwise you will not be able to see it when you Touch Select from
Address Book.
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Set Fax Forwarding Destination for Line 1 & Print Faxes for Line 2
Prerequisites
The bizhub C652 series and bizhub C360 series must be equipped with firmware version54 or above.
The bizhub 423 series must be equipped with firmware version26 or above.
3. Enter Password.
4. Touch OK.
5. Touch Fax Settings.
7. Access Screen 3/3 by pressing the down arrow .
8. Touch Individual Receiving Line Set Up.
9. Select ON.
10. Touch Individual Sender Line Set Up.
11. Select ON.
12. Touch OK.
14. Touch Forward TX Setting.
b. Touch Forward & Print (If Tx Fails) if you want the incoming fax to be forwarded the selected destination and ONLY printed should the forwarding
operation fail.
19. Touch Line 1.
21. Touch OK 2x.
22. Touch Close 2x. The selected destination will appear in the Forward Dest. Field for Line 1.
23. Touch Multi Line Settings.
24. Set line settings for Line 2.
25. Touch TX & RX (or Rx only if you dont want users to be able to send on this line).
26. Touch OK.
27. Touch Close 4x.
In this configuration, all incoming faxes on Line 1 will be forwarded to the selected destination and all incoming faxes received on Line 2 will be printed.
Note :You can reverse the settings and instruct the MFP to print incoming faxes received on Line 1 and forward incoming faxes to the selected destination
on Line 2.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID
TAUS1002009EN*
Solution Usage
Description
Can User Authentication be used with a coin-op for copying?
Solution
User Authentication cannot be used with a coin-op for copying. When User Authentication is enabled the key counter function is disabled.
Solution ID
TAUS1002018EN*
Solution Usage
Description
When trying to register devices through PSES Device Manager, An authentication error occurs.
Solution
CAUSE: The WebDAV Server password has become corrupt.
SOLUTION: Thepassword under "Device Management - Device Information Setting - Authentication Settings - Password" in PSES Device Manager, must
match the password under "Administrator Settings - Network Settings - WebDAV Settings - WebDAV Server Settings - Password Setting".
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Reset the WebDAV passwordback todefault (sysadm)by performing anetwork settings clear in service mode.Then put the password sysadm into PSES.
Solution ID
TAUS1002030EN*
Solution Usage
Description
Can user boxes be set to auto delete a document directly after it is retrieved?
Solution
Yes. The machine can be set to auto delete documents directly after retrieving the document. Please use the following steps:
1. Administrator Settings
2. System Settings
3. User Box Settings
4. Document Hold Settings
5. Make sure it is set to "NO".
Solution ID
TAUS1002115EN*
Solution Usage
Description
Why can Offset not be selected when copying onto Thick 3 or Thick 4 paper with the JS-505 installed?
Solution
The inability to select Offset when copying onto Thick 3 or Thick 4 using the JS-505 has been addressed with the release of firmwareversion G00-B4
firmware. Please install this firmware to allow Offset to be selected with Thick 3 or Thick 4 paper when using the JS-505.
Solution ID
TAUS1002122EN*
Solution Usage
Description
Where is the vendor 2 port located?
Solution
The vendor port is located in the upper right, rear of the machine.It is an empty, purple 8-pin connection.See attachedfor location. To viewthe PDF, you may
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD
Solution ID
TAUS1002139EN*
Solution Usage
Description
Howto hold over scan destinations from one job to the next.
Solution
To keep the same scan destinations from one job to the next, perform the following:
2. Select System Settings .
3. Select Reset Settings .
4. Select Job Reset .
5. Select Next Job .
6. Select Reset Data After Job and set it to Confirm with User .
7. Exit the Administrator mode.
Note : This will result in the user being prompted whether to keep the same settings or not.
March 2011
79
bizhub C360
Solution ID
Miscellaneous
TAUS1002149EN*
Solution Usage
Description
Intermittently why does the Bypass Tray revert back to Standard Size with paper still in the tray after it has been set to Custom Size?
Solution
The incorrect operation of the Bypass Tray reverting back to Standard Size with paper still in the tray after it has been set to Custom Size has been
addressed with the release of Base version G00-B4 firmware. Please install firmware Base version G00-B4 or later to prevent the machine from reverting
back to Standard Size.
Solution ID
TAUS1002161EN*
Solution Usage
Description
Which models are ISO 15408 compliant?
Solution
The official security-based certification standard for digital office products is the international standard generally known as Common Criteria. The official
international designation for this security standard is ISO 15408.
Refer to the attacheddocument listing all Konica Minolta models that have achieved the ISO 15048 EAL 3 certification as of October, 2010. The list does not
include devices that may be in the certification process.
Solution ID
TAUS1002197EN*
Solution Usage
Description
Hard Disk Drive (HDD) part number/Item number.
Solution
Standard Hard Disk Drive for bizhub C280/C360 (p/n A0ED M720 00)
Optional Hard Disk Drive (HD-515) for bizhub C220 (Item #A11CWY1)
Solution ID
TAUS1002207EN*
Solution Usage
Description
How to disable theRx memory feature.
Solution
To disable thememory Rx, perform the following:
1. Select Utility.
2.Administrator Settings.
3.Fax Settings.
4. Function Settings.
5.Memory Rx.
6.Select "NO".
Solution ID
TAUS1002219EN*
Solution Usage
Description
March 2011
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bizhub C360
Miscellaneous
Which machines support anonymous LDAP authentication when using the AU-211P, and what level of firmware is needed?
Solution
Machines supported and firmware levels required (see attached):
bizhub 223/283/363/423firmware level 24
bizhub 601/751 firmware level 18-R1
bizhub C220/C280/C360 firmware level GM0-31
bizhub C452/C552/C652 firmware level GM0-31

bizhub 361/421/501 firmware level 20-GW7
The option to select anonymous authentication for LDAP will be available after flashing to any of the above firmware levels.
Notes :
1.As of now, the bizhub C203/C253/C353 machines do not support anonymous LDAP authentication.
2. The latest version firmware is also available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support)
by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS1002228EN*
Solution Usage
Description
Why document scan speed is slower during Separate Scan mode whencompared to Normal Scan mode.
Solution
Normal Scan mode assumes that all pages in a scan are the same size, so the original size has to be detected only once.
The Separate Scan process isdesigned on the principle that the document size changes from page to page. Consequently,more time is requiredin order to
detect the size of the next document.
Konica Minolta Business Technologies in Japan has advised that this specification cannot be changed.
Solution ID
TAUS1002335EN*
Solution Usage
Description
Some Web sites may not be displayed correctly or work correctly in Windows Internet Explorer 8 or in Windows Internet Explorer 9 Beta. This problem does
not occur in earlier versions of Internet Explorer, and the affected Web sites continue to be displayed correctly and to work correctly in Microsoft Windows
Internet Explorer 7.
For example, any of the following symptoms in Microsoft Internet Explorer 8 or in Internet Explorer 9 Beta may be experienced:
Unable to view the MFP web browser.

Unable to view the Controller web browser.
Menus, images, or text are in the wrong positions on some Web sites.
Some Web site features do not work.
You receive script error messages on some Web sites.
Internet Explorer stops working or crashes on some Web sites.
March 2011
81
bizhub C360
Miscellaneous
Solution
CAUSE: Some Web sites are designed for older browsers. Compatibility issues on these sites may be experienced until updated for use with Microsoft
Internet Explorer 8 or for Internet Explorer 9 Beta.
SOLUTION: Internet Explorer 8 or Internet Explorer 9 Beta includes a Compatibility View feature that displays Web sites that were created for older browsers
as they were designed to appear. You can enable Compatibility View in Internet Explorer or on the Web server.
Enable Compatibility View for each Web site on a single computer. To do this, try Method 1 in the attached documentation.
Enable Compatibility View for all Web sites on a single computer. To do this, try Method 2 in the attached documentation.
Enable Compatibility View in Internet Explorer for multiple computers in an enterprise environment. To do this, try Method 3 in the attached documentation.
(This method is intended for enterprise network administrators.)
Note :To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1002374EN*
Solution Usage
Description
HPOS ( HP Output Server) compatibility.
Solution
HP Output Server (HPOS) is a network program designed to enable centralized management of tracking and controlling documents. It provides real-time
notification of device malfunctions or job interruptions.
The following models and firmware have been tested with HPOS.Before installing, refer to the Release Notes for the firmware, and set the appropriate DIP
switches.
bizhub 361/421/501:version GVX-20

DIPSW 8-7 0x01: No Timeout mode
bizhub 601/751:version GUG-19

DIPSW 41-0 0x01: No Timeout mode
bizhub C203/C253/C353:version GWL-R6

Switch No.61 to 0x08 is the function for readback status
bizhub C451/C550/C650:version GWL-R6

bizhub C452/C552/C652:version GC8-59 or current

bizhub C220/C280/C360:version GC8-59 or current

bizhub C552DS/C652DS: current version (from product introduction)

No DIP switches need to be enabled.
Note : Thefirmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
Solution ID
TAUS1002453EN*
Solution Usage
Description
How to input account codes into the IC-412 Macintosh 10.6 driver.
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bizhub C360
Miscellaneous
Solution
To input account codes into the IC-412 Macintosh OS 10.6 driver, perform the following. Screenshots of the procedure have been attached to this solution
for reference.
1. Open a document and select File/Print.
2. Select Fiery Features from the drop down menu.
3. Select Customize
4. In the Customize window, click on Finishing and then click Add. This will move the Finishing features to the right side of the screen.
5. Click OK.
6. Verify the Fiery Features window displays features such as Account Track and Secure Print.
7. Click the Account Track box and enter the applicable data.
8. Click on Print.
Note : Please see attached zipped screen shots as reference. To open the ZIP file WinZip should be installed. WinZip can be downloaded from the
WinZip website: http://www.winzip.com/downwz.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from
the local computer to view.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD
Solution ID
TAUS1100059EN*
Solution Usage
Description
How to uninstall CAC/PIV firmware.
Solution
CAC/PIV firmware uninstallation procedure must be followed exactly or the MFP will generate errors.
1. Change softswitch 12 to hex 00 and press Fix.
2. Change softswitch 41 to hex 00 and press Fix.
3. Call the Service Mode to the screen.
4. Press Stop ? 9. Billing Setting menu will appear.
5. Select Management Function Choice, press Unset, press End and then Reset to return to the Service Mode screen.
6. Select System 1 a Initialization a Clear All Data then press the Start button. Once this is complete, the machine will prompt to power it OFF.
7. While the machine is OFF, unplug the card reader then power ON the MFP.
8. Flash the MFP to the current base firmware.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
9. In Service Mode select System 2 a HDD a Installed.
10. Power the machine OFF by the main power switch and wait ten seconds before powering the machine ON.
Note : At this point the machine will be fully functional, however the SSD partition of the hard drive will still be in place and thus needs to be removed in
order to gain the full use of the hard drive.
Removal of SSD Partition
1. In Service Mode select State Confirmation a Memory-HDD Adj. then perform a physical format of the hard drive. Once the machine is finished it will
prompt to power it OFF.
Note : This may take several minutes.
3. Service Mode select State Confirmation a Memory-HDD Adj. then perform a logical format of the hard drive. Once the machine is finished it will prompt to
power it OFF.
Note : This may take several minutes.
Solution ID
TAUS1100070EN*
Solution Usage
Description
How to reset the transfer belt counter.
Solution
After replacing a transfer belt unit, perform New Release to clear its life counter.
1. Select the key as follows. [Counter] a [Life] a [New Release].
2. Open the front door.
3. Selectthe unit where New Release is made (Transfer Belt Unit).
4. Press the Start key and perform New Release.
Solution ID
TAUS1100071EN*
Solution Usage
March 2011
83
bizhub C360
Miscellaneous
Description
How to reset the fuser life counter.
Solution
After replacing a fusing unit, perform New Release to clear its life counter.
1. Select the key as follows. [Counter] a [Life] a [New Release].
2. Open the front door.
3. Selectthe unit where New Release is made (Fusing Unit).
4. Press the Start key and perform New Release.
Solution ID
TAUS1100097EN*
Solution Usage
Description
PageScope Authentication Manager Print-Without-Password drivers.
Solution
Normally, when printing to an MFP managed by PageScope Authentication Manager (AuM) 2.x (requiring External Server Authentication to an Active
Directory (AD) Server), it is necessary to enter the credentials of an AD user into the driver's Enhanced Server or Relay Serversettings.
Note : Enhanced Server Settings or Relay Server Settings will display in the drivers Authentication/Account Track setting, when an MFP is managed by
AuM. Whether Enhanced Server or Relay Server displays in the driver depends on MFP model type.
Special drivers have been released with the functionality of making it unnecessary to enter credentials in the driver. The Windows Active Directory username
of the user logged into the PC/Client will auto-populate the drivers Enhanced Server Settings or Relay Server Settings.
Note :The password will not be displayed and these settings cannot modified.
It is also necessary to edit two .xml files on the PSES server to enable this functionality.
Please refer to attached How To Enable Print Without Password On PSES Server".
Note : Although this document refers to PageScope Authentication Manager (AuM) 1.3, this setting still must be configured for PageScope Authentication
Manager 2.0 versions.
Please see attached "PageScope Authentication Manager Print without Password Drivers"for further details.
The following drivers have been released to support this functionality and will be provided upon request.
Note : If additional MFP models, Operating Systems and/or WHQL support are required, please submit a Product Change Request Form to SSD.
WHQL Drivers
Postscript
bizhub 423/363/283/223 - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86 and x64)
bizhub 751/601 - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86 and x64)
bizhub C360/C280/C220 - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86 and x64)
bizhub C652/C652DS/C552/C552DS/C452 - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86 and 64)
PCL
bizhub 751/601 - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86 and x64)
bizhub C652/C652DS/C552/C552DS/C452 - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86 and x64)
Non-WHQL Drivers
Postscript
bizhub 361/421/501 (IC-207) - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86 and x64)
bizhub 751/601 (IC-208) - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86 and x64)
bizhub C353/C253/C203 - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86)
PCL
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Miscellaneous
bizhub 361/421/501 (IC-207) - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86 and x64)
bizhub 751/601(IC-208) - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86 and x64)
bizhub C353/C253/C203 - Microsoft Windows 2000/XP/Server 2003/Vista/Server 2008/7 (x86)
Macintosh OS 10.5/10.6
bizhub 361/421/501 (IC-207)

bizhub C353/C353P/C253/C203
Notes :
1. To SSD support: These drivers are located in the DOCS directory in the following folder: Docs\SOLUTIONS 3rd Party\PSES\PSES AuM DRIVERS.
Solution ID
TAUS1100103EN*
Solution Usage
Description
Is it possible for the MFP to send an E-mailmessage when a fax transmission fails?
Solution
It is not possible to send an E-mail notification of a faxtransmission failure.
Solution ID
TAUS1100108EN*
Solution Usage
Description
Securing Scan to SharePoint communication with Konica Minolta MFPs.
Solution
Due to limitations of the MFP browser, the default authentication method for SharePoint (NTLM) is not supported. In order to use SharePoint with the MFP,
Basic Authentication must be enabled for the SharePoint site.
In order to secure the connection, a self-signed or third-party certificate must be registered on the MFP.
Note : Scan to Sharepoint functionality provides the ability to store documents on a Microsoft SharePoint server from an MFP. In order for Scan to
Sharepoint to work, the appropriate i-Option LK-101 must be installed.
When an SSL Certificate is configured for the SharePoint website, ALL data (including username and password) will be encrypted when the secure SSL
channel has been established.
Before the secure channel is established, the only communication that occurs is in regard to establishing the secure session. The username and password
are NOTsent before the secure SSL channel is established.
Notes :
1.The attached document, "SSL Certificates"describes how to enable SSL for Konica Minolta devices. Configuration details will differ depending on the
model.
2. The attached document "i-Optionuser reference guide Microsoft Office SharePoint Server 2007-1" describes i-Option/Sharepoint configuration and
requirements.
March 2011
85
bizhub C360
Solution ID
Miscellaneous
TAUS1100117EN*
Solution Usage
Description
How many sheets of banner paper can be stacked in the bypass tray at a time?
Solution
Only 10 sheets of banner paper can be stacked in the bypass at a time.
SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD
Solution ID
TAUS1100139EN*
Solution Usage
Description
Part number for the DF-617/DF-618 Guide Assembly.
Solution
Guide Assembly (p/n A0HU R702 00).
Note : Please refer to attached Parts Bulletin Number 7816. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1100209EN*
Solution Usage
Description
A monochrome-only PCL print driver is available. This special driver is locked to Gray Scale output. It does not have anyselection orsetting to produce color
output.
Solution
A special PCL print driver (Version c) is now available for 32-bit and 64-bit versions of the Microsoft Windows 2000/XP/Server 2003/Server2008/Vista/7
operating systems. This special driver has following restrictions:
The option of "Select Color" is fixed in "Gray Scale"
The user cannot select color features
File names for the 32-bit and 64-bit drivers are:
c360_c280_c220_pcl6_win32_v320ssd22_en_add.exe
c360_c280_c220_pcl6_win64_v320ssd22_en_add.exe
Notes :
1. Please be careful when you apply this special printer driver, because it was created for a specific use to restrict color output.
2. It is recommended that you consider profitability before committing to or providing a monochrome-only printer driver for a color MFP.
3. The latest version firmware or system software is available via the Konica Minolta Download Selector.
4. Refer to the attached Release Notes prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1100234EN*
Solution Usage
Description
HDD TWAIN driver with Adobe Acrobat X support.
Solution
TWAIN driver version 3.1.2.30a has been released. The new version supports TWAIN scanning from Adobe Acrobat X. This is an upgrade to the HDD
TWAIN version 3.x driver. Refer to the attached release notes for complete details.
Notes :
1.The latest printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (
http://www.kmbs.konicaminolta.us ) "Support" tab and click on Printer Drivers & Firmware Downloads or from Technical Support Home page and click on
March 2011
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Miscellaneous
"Download MSDS, Drivers, Firmware" under Support Quick Links.

2. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1100242EN*
Solution Usage
Description
Universal Printer Driver System Administrator's Guide.
Solution
Please see attached Universal Printer Driver System Administrator's Guide. Main topics include:
Software Description
Install and Uninstall of the UPD
Using Universal Printer Drivers
Frequently Asked Questions
Solution ID
TAUS1100255EN*
Solution Usage
Description
How to disable the"Finish" button when copying on platen with the sort option (Example: crisscross sorting).
Solution
A firmware update is necessary to disable the "Finish" button.Please install firmware version.
bizhub C360/C280/C220 version GS5-B8 (File Name: A 0ED 0Y0-F000-GS5-B8.exe )

bizhub C652/C552/C452 version GS5-B8 (File Name: A 0P0 0Y0-F000-GS5-B8.exe )
bizhub C652DS/C552DS version GS5-B8 (File Name: A 1DM 0Y0-F000-GS5-B8.exe )
bizhub 423/363/283/223 version GP9-C0 (File Name: A 1UD 0Y0-F000-GP9-C0.exe )
Notes :
1. Please set DIPSW 49 to 0x80.
2. The program job function is excluded.
3.Please refer to attached Release Notes prior to firmware installation.To viewa PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1100283EN*
Solution Usage
Description
Caution about VRs on JS-504/JS-505 control board.
Solution
Do not touchVR1or VR2 on the JS-504/JS-505 control board. The VRs on the control board are adjusted at the factory using a specific jig. If either one or
both are rotated by mistake, try rotating the tothe center position, then check the functionality. Please replace theJSCB (p/n A083 H100 03)iftray full
detectionfor the exit tray does not function correctly.
Solution ID
TAUS1100321EN*
Solution Usage
Description
Firmware is now availablewhich addeda Scan/Fax Setting Shortcut Keyfor "Document Name". Shortcut keysprovide the ability to have frequently-used copy,
scan or box application functions displayed on the main screen for each mode.This functionality can help improve the user's operability.
March 2011
87
bizhub C360
Miscellaneous
Solution
Special firmware, version GS5-B8, is available that adds a Scan/Fax shortcut key for "Document Name". This is the only version of firmware that supports
this functionality. It is not included in other versions.
The firmware can be obtained via the Konica Minolta Download Selector. Be sure to review the associated release notes before installing any firmware.
Solution ID
TAUS1100341EN*
Solution Usage
Description
bizhub vCare/CSRC Toner Coverage/Gas Gage support.
Solution
The attached document provides a table showing bizhub vCare/CSRC support for the Toner Coverage/Gas Gage (Gauge)functions via the vCare/CSRC
Web Application Portal. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Rick Veale, ESS
March 2011
88
bizhub C360
Solution ID
Original jam, no-feed, multi-feed, folding, tearing, skewing, curling
TAUS1001205EN*
Solution Usage
Description
DF-617/DF-618/DF-619, intermittent jam code 66-02. Originals may misfeed, skewand the front edge of the paper might befolded or torn.
Solution
PROBABLE CAUSES:
1. There is a small burr on the paper guide of the Upper Cover, and lead edge of the paper stops before the separation rollers. The burr is a parting line in the
molding.
Smooth the burr with sandpaper (ISO grit size P1000 to P1200). Do not smooth the burr excessively because it is on the paper guide.
Notes :
a. The shape of molding for the paper guide of Upper Cover (p/n A0HT 5608 xx) will be modified.
b.Pleaserefer tothe attached document for more details.
2. The document feederseparator pad has started to peel off (or has peeled off).
Replace the Separator Pad assembly (p/n A01H R704 00).
Notes :
a.Please replace the assembly rather than attempting to reattach the pad with adhesive.
b.Refer to attached documentation showing the Separator Pad peeling off. To viewa PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS0902727EN*
Solution Usage
Description
Punched-hole originals (2 or 4 punched holes) may be torn when fed through the DF-617 in the 2-sidedmode.
Solution
CAUSE: Mylar guide needs to be removed.
SOLUTION:Removethe mylar (p/n A0HT 7060 00: 4pcs). Please refer to attached documentation.To view a PDF, Adobe Reader must be installed. Adobe
Note : This mylar may only affect feeding of "A5 SEF 35g/m2". If you use "A5 SEF 35g/m2" as the original size after you peel off the mylar, a jam may
occur. Size "A5 SEF 35g/m2" almost never is used in the field.
Solution ID
TAUS1000575EN*
Solution Usage
Description
DF-617, "The document size cannot be detected" or " Remove the document, and then reposition it correctly" message indicated at power up.
Solution
PROBABLE CAUSES:
1. Deformation of the plastic (gate mark/sprue mark)in the connectoron the MFP side for DF-617 connection.T he gate mark is usuallynoticeable in the
area of first contact pin.
Carefully cut and remove of the plastic gate marks using an X-ACTO knife or similar precision trimming/cutting tool . Please see the attached picture.
To viewthe PDF, you may need to download a free copy of Adobe Reader.
2. Poor connectionon REYB/SCAN. Pin 9of PJ-9 (5V DC) is bent.

Reposition the bent pin or replace the FNSRelay harness (p/n A0ED N10D 00)
3. REYB/SCAN(PWB-IF) failed.
Replace REYB/SCAN (p/n A0ED H01A 01).
Solution ID
TAUS1001056EN*
Solution Usage
Description
DF-617/DF-618, C8106 error code when attempting to feed originals from document feeder.
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bizhub C360
Original jam, no-feed, multi-feed, folding, tearing, skewing, curling
Solution
CAUSE: Lift up lower sensor (PS15) is not actuated fully because of interference between the document feeder tray (p/n A01H 5601 00) and the Bracket (p/n
9J07 3106 03) on the Lifting Plate (p/n A01H 5607 13). The light blockingactuator on the Lifting Plate is notable to actuate PS15 (p/n A108 M501 00).
SOLUTION: Machines produced from June 2010 onward are modified to allow proper actuation of PS15.
Model S/N Cut-in (w/Modified ADF)
bizhub C652 A0P0011003268 and onward
Note : DF-617 for bizhub C220/C280/C360 (see attached Patrs Modification Notice)
If this problem occurs on unmodified machines, please attach an actuator "extender" (p/n A0HU P560 00) to the light blockingactuator on the Lifting Plate.
Please refer to the attached documentation for more detail. To viewa PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1002361EN*
Solution Usage
Description
DF-617, jam code 66-05.
Solution
CAUSE: The Before read sensor (PS9) Mounting Plate is misaligned, obstructing the paper path.
SOLUTION: Realignthe PS9 Mounting Plate(p/n A0HU 2610 00).Please see attached Parts Catalog pages as a reference. To viewthe PDF, you may need to
download a free copy of Adobe Reader.
Solution ID
TAUS1002534EN*
Solution Usage
Description
Jam code 66-01 whenusing the DF-617 document feederin duplex mode.Originals may appear to go too far whenreversing.
Solution
CAUSE: Failure of DF registration motor (M2).
SOLUTION:Replace M2 (p/n A0HT R706 00).
SPECIAL NOTE :Solution contributed by Martin Sago, Anders Business Solutions.
Solution ID
TAUS1100296EN*
Solution Usage
Description
DF-617, jam code 66-04 with paper jams at the exit of the document feeder (area #22).
Solution
CAUSE:The exit Guide Plate is not properly adjusted to pass the paper.
SOLUTION:Remove the rear cover from the Document Feeder and adjust the Exit Switchback Solenoid (SD2) up or downto allow the Gate of open wider and
Switchback Solenoid (SD1) accordingly.
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bizhub C360
Solution ID
Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
TAUS0903104EN*
Solution Usage
Description
FS-527, C1183 when removing copies from the main exit tray of the finisher.
Solution
CAUSE: In earlier FS-527 finishers, Actuator/2 is not long enough to actuate the Upper Limit sensor (PS24).
SOLUTION: Install the modified actuator (p/n A0HR 8973 00). The actuator was installed during production beginning with finisher serial number
A0HRWY1016166.
Solution ID
TAUS1000211EN*
Solution Usage
Description
FS-529,jam code 72-17 or 72-21 may be indicated.
Solution
PROBABLE CAUSES:
1. In the Transport section, L and R arms pop off the Shaft. This part of the transport guide drops down blocking the paper path.
Reattach the two arms onto the shaft (p/n A0U7 PP7Y 00). The L and R arms (p/n A0U7 PP5U 00) may need to be replaced if they are damaged. Please see
attached document for parts location details.
2. The speed of the transportation motor torque was slower than the specification. Firmware update is required.
Please install attached firmware version A0U70Y0-0071-G01-04(File name: Amur_A0U70Y0-0071-G01-04(00)_CHECKSUM-761e.exe ).
Note : Please refer to attached Release Notes prior to firmware installation.
3. Modification may be needed.
Please referthe attachedFS-529 Countermeasure document and Bulletin Number 7706for the detail information. To view a PDF, you may need to download a
SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region, Craig Blyther, ESS and Alonzo Smith,
Workgroup/SSD
Solution ID
TAUS1000650EN*
Solution Usage
Description
Paper does not align and is not stapled correctly when using staple mode on the FS-529. This issue may occur more frequently with lightweight paper or may
be intermittent occurring in a set of 10 with one or two pages being affected.
Solution
PROBABLE CAUSES:
1. Malformation of mylar Sheet(p/n A0U7 PP9S 00) on the Holder (p/n A0U7 PP9C 00). The friction between belt and paper decreases by the deformation of
the mylar. Accordingly, the drag between the front side and rear side of the conveyed paper is unbalanced. As a result, paper exits and staplesunevenly.
The mylar becomes malformed becauseitcontactsthe Guide (p/n A0U7 PP7B 00).
The guideshapehas beenmodified starting with serial number cut-ins:.
A0U7WY1014076 and onward

A0U7WY2000001 and onward
When this is encountered in the field, please peel off the mylar if the problem occurs on FS-529s that are not modified.Refer tothe attached FS-529
modification document for more detail.
Notes :The mylar Sheet isinstalledto assist with paper alignment when the following conditions exist.
Environmental high temperature and high humidity

Paper weight from 60 to 70g/m2 on B5 and A4 sizes
Staplingsmall 2-sided color copy jobs
2. Paper alignment fails because the frictional force of the POM rollers is insufficient.
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bizhub C360
Replace the POM rollers (p/n A0U7 PP2C 00) withthe parts shown in the attached Parts Modification Notice.
Note : It may take afew hoursforreplacement. An easier temporary fix involves rollinga urethane sheet (p/n A0U7 P100 00) around the POM rollers. The
resistance between the POM rollers and the paper is increased by rolling the urethane sheet aroundthe rollers, preventing misalignmentwhen stapling. Please
refer to attached FS-529 Parts Manual page and therepair procedure document.
Note : Please be aware that these parts may not be readily available as this is a recently released modification by Konica Minolta Japan.
3. Paper Alignment Guide is not correctly installed at the rack (p/n A0U7 PP5G 02).There is uneven movementof thepaper alignment guide, and thedistance
between the Paper Alignment Guide andFrame is more than 11mm when in home position.
Removethe Paper Alignment Guide and reinstall it in the correct position.For details please see attached documentation. To view a PDF, you may need to
download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by KMBT (Japan), KM Europe (BEU) and John Miller, Workgroup/SSD
Solution ID
TAUS1000273EN*
Solution Usage
Description
Intermittent jam code 11-44when feeding from the first tray.
Solution
CAUSE: Failure of 1st Paper Feed assembly.
SOLUTION: Replace the 1st Paper Feed assembly (p/n A0ED R731 00 for bizhub C360 and p/n A0ED R732 00 for bizhub C220/C280 ).
SPECIAL NOTE : Solution contribution by Joseph East, KMBS/Anaheim and Stephen Schmelcke, Workgroup/SSD
Solution ID
TAUS1000309EN*
Solution Usage
Description
Envelopes are creased or wrinkeld when printing or copying.
Solution
CAUSE: Creasing or wrinkling is caused by excessive pressure on the envelopes due to their thickness.
SOLUTION: Install the following special firmware, which reduces pressure applied to the envelopes: ver. G14-01 (filename A0ED0Y0-0050-G14-01.exe).
Note:The firmware is available for download via the Konica Minolta Download Selector..
SPECIAL NOTE: Solution contribution by Craig Blyther, ESS
Solution ID
TAUS1001184EN*
Solution Usage
Description
FS-529, C1181 at power up.
Solution
CAUSE: Improper position of belt due to incorrect position of the timing gears.
SOLUTION: Align the mark on belt position gear (p/n A0U7 PP26 00) with the spring holder on the timing gear (p/n A0U7 PP6P 00).
Note : See the attachedphotoshowing the alignment mark position.
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
March 2011
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bizhub C360
Solution ID
TAUS1001341EN*
Solution Usage
Description
Intermittent jamming from the Bypass tray (jam code 10-44) or Tray 1 (jam code 11-44).
Solution
CAUSE: Even if the sensor (PS1) in front of timing roller isON when performing the retry mode,the Bypass tray and Tray 1 paper feed transport will continue
without stopping.
SOLUTION: Please install firmware versionGC7-B4 and set the appropriatesoftware switches.
To set the switches:
1.Access the Service Mode and select System 2.
3. Touch [Switch No.] and enter the intended switch number ( 59 )with the ten-key pad.
4. Touch [HEX Assignment] and set to 0x01.
5. Touch [Fix].
6. Access the Service Mode again.
7. Press the following keys in this order.
Stop a 0 a Clear
8. Enhanced Security menu will appear.
9. Touch [Engine FW DipSW].
10. Touch the key that corresponds to the switch No. of the function to be set ( 10 ).
No.10 = OFF - Default setting (This correction is effective.)
No.10 = ON (This correction is not applied.)
Note : Switch 10 should not be changed unless you need to turnoff the correction.
11. Touch [OK].
SPECIAL NOTE : Solution contribution by Craig Blyther, ESS and Stephen Schmelcke, Workgroup/SSD
Solution ID
TAUS0903012EN*
Solution Usage
Description
Intermittently, when copying or printing, paper jams are mistakenly detected.
Solution
SOLUTION: Download and install the latest available firmware (minimum version is G00-59). The latest version firmware or system software is available via
the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware
and more'.
Please refer to attached Release Notes prior to installing the firmware. To view a PDF, Adobe Reader must be installed. Adobe Reader can be
Solution ID
TAUS1000379EN*
Solution Usage
Description
Jamming (code 11-xx) sometimes occurs at the Vertical transport section whenthick paper fed fromTray 1.
Jamming (code 20-xx) sometimes occurs at the Vertical transport section whennormal paper isfed fromTrays 2, 3, 4 or LCC.
Solution
CAUSE:B urr on theedge of thepart shown in the attached file. Paper is caughton this burr andjamming occurs becausethe paper curls, skews,etc.
SOLUTION:Pleasesmooth the burrwith emery cloth or a fine file. If Holder Plate is malformed, the fuser will have to be replaced (p/n A0ED R720 00).
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Solution ID
TAUS1000614EN*
Solution Usage
Description
FS-527, paper alignment failure.
Solution
CAUSE: The pressure force of the Swing Guide plate springs (p/n A0HR 2257 00) has weakened over time. The Swing Guide plate (p/n A0HR 7159 00) does
not always swing up quick enough and the second sheet of conveyed paper hits the edge of it. This causes misalignment of the sheets.
SOLUTION:Replace the Swing Guide plate springs (p/n A0HR 2257 00).Please see attached Parts Manual pages as a reference. To viewthe PDF, you may
Notes :
1. The pressure force of the Swing Guide plate springshas been increased.Thesemodified springs (p/n A0HR 2257 01) may not be readily available as they
are newly released.Please continue to replace the weakened Swing Guide plate springs by orderingthe originalsprings (p/n A0HR 2257 00) until the modified
part is available.
2.Effective serial number: A0HRWY1019842 and onward will include the modification.A blue dot sticker is affixed on the serial number label of FS-527
carton for easy identification.
Solution ID
TAUS1000773EN*
Solution Usage
Description
FS-527, C-11B0 or C-11B2 at power up or when stapling. Error will usually be indicated soon after installation of the finisher.
Solution
CAUSE: Staper Guide has become detached (unhooked) from the Stapler when the FS-527 was unpacked.
SOLUTION: Check the Stapler Guide during installation and reposition the guide if deemed necessary. The Stapler Unit can be seen and accessed by
opening the front door of FS-527. Please refer to the attached documentation for more detail. To viewthe PDF, you may need to download a free copy of
Adobe Reader.
Solution ID
TAUS1001241EN*
Solution Usage
Description
The DF-617 does not attempt to feed the original.
Solution
CAUSE: The Original Tray Width adjustment needs to be performed on the DF-617.
SOLUTION: Run the Original Tray Width adjustment according to the attached procedure. The maximum size should read about 1017 and the minimum
size should read about 198 .
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Solution ID
TAUS1001641EN*
Solution Usage
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bizhub C360
Description
JS-505, C1182.
Solution
CAUSE:Worn Job Separator Drive Section Gear 19/19T.
SOLUTION: Replace the gear (p/n A083 2105 00) using theattached procedure. Please also refer to the attached page from the Parts Manual for gear
location. To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and John Miller, Workgroup/SSD
Solution ID
TAUS1002094EN*
Solution Usage
Description
Jam code 32-05 with paper jammed at the Fusing Unit. This may occur when paper is fed immediately after warm-up.
Solution
CAUSE: Due to environmental high temperature and/or high humidity, papercurl is excessive and,in transport, paper catches the paper exit guide.
SOLUTION: Please install the Guide Film (p/n A0ED 7414 00) and Slide Tape (p/n A0ED 8972 00) as is shown inattached Bulletin Number 7587.
If the guide is damaged or worn please replace it with the modified one (p/n A0ED 8904 02).See attached replacement instructions.
A modifiedFusing Unit assembly (p/n A0ED R720 22)now includesthe Guide Film. Please see attached Parts Modification Notice for the changes.
Model Guide Film Addition (S/N)Guide Change (S/N)
bizhub C360A0ED011011326 and onwardA0ED011012293 and onward
Note :To view a PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1002255EN*
Solution Usage
Description
When using pre-punched paper, the last sheet of a duplexjob with an odd number of pages is rotated so the punched holes are on the wrong side.The
orientation of all other pages is correct.
Solution
CAUSE: Incorrect setting.
SOLUTION: On the machine, set the tray with the pre-punched paper as "Letterhead."In the printer driver set the same tray as "Letterhead",then use that tray
for the print jobsthat requirethe pre-punched paper.
Solution ID
TAUS1100256EN*
Solution Usage
Description
Pages frequentlywrinkle or have slight creases, especially when duplexing.
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bizhub C360
Solution
CAUSE:The static eliminator, located just past the transfer roller, is slightly bent beyond the guide.This is creating drag and causingthe paperto wrinkle.
SOLUTION: Remove the static eliminator andre-form the prongs to ensure they are properly aligned.
SPECIAL NOTE :Solution contributed by Herbert Wenant, KMBS/Wichita, and Bill Hall, Workgroup/SSD
March 2011
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bizhub C360
Solution ID
Software/Driver related
TAUS0657757EN*
Solution Usage
11
Description
Unable toconnect from Pagescope Data Administrator to a device with a standard controller.
Solution
CAUSE:Possible incorrect settings.
SOLUTION: Please perform the following steps.
On the device check :
Administrator Settings ? System Connection ? Open API Setting
The settings should be set as below:
Access Setting ? Allow
Port5001
Auth ? Off
If the default OpenAPIport5001 has been changed on the device or an OpenAPI User Name and Password is required to access the device, settings need to
be adjusted in Data Administrator in order for Data Administrator to connect.
In Data Administrator when registering a device or selecting to Edit a device from the Device Registration screen, select the Detail button. The bizhub
OpenAPI Port, OpenAPI Port (SSL Connected) and OpenAPI User Name and Password can be set here.
Additional checks :
Admin Settings ? Security Setting ? Management Function Settings ? Network Function Setting ?Set to Allow. (may affect PageScope Web Connection,
PageScope Job Spooler, PC-Fax, HD TWAIN, PageScope Box Operator, etc.)
Admin Setting ? Network Setting ?HTTP Server Setting. TheHTTP Server Settingisset to ON and PageScope Web Connection is set to ON.
Admin Settings ? Network Settings ? TCP/IP Settings ? IP Filtering, the TCP/IP address of the PC attempting to connect is not filtered.
Admin Settings/Network Settings/Select Screen #2/SSDP Settings/Set to ON.
SPECIAL NOTE : Solution contribution by Mark Kemp, ESS; John Miller, Workgroup/SSD and Gary Scimeca, Workgroup/SSD
Solution ID
TAUS0702214EN*
Solution Usage
Solution Usage
Description
When attempting to print with Account Track enabled, the job log details indicate "No account set for group authentication."
Solution
CAUSE: Missing TCP/IP setting or incorrect model name.
SOLUTION: To allow printing with account track authentication enabled, perform the following:
1. Open the driver Printer Properties.
2. Click onthe Configure tab.
3. Click the "Acquire Settings" button.
4. Select "Specify IP Address or Printer Name."
5. Enter the TCP/IP address of the MFP.
6. Also clear the "Auto" check box.
7. In Printer Properties, under the Configure tab, manually disable authentication andmake sure the correct model MFP is selected.
Solution ID
TAUS0800360EN*
Description
When inserting a scanned image as a color TIFF in Microsoft Office applications, an error will occur after the file is selected. The application does not
recognize the type of file. The same file may be viewed with Office Document Imaging.
Solution
CAUSE: In order to maintain a manageable scanned data file size of color images, JPEG compression format is utilized for TIFF on these models. However,
JPEG compression is not supported on Microsoft Office applications. Office is not able to open 24-bit True Color TIFF.
SOLUTION: It is recommended to use theblack and whitesetting on these models when a TIFF image is to be imported into a Microsoft Office document.
Note :To view color TIF files,you can download a free copy of Brava! reader.
Please be aware thatKonica Minolta does not provide any support related to this software. See attachedInstallation and User Guide for more detailed
information. To viewthe PDF, you may need to download a free copy of Adobe Reader.
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bizhub C360
SPECIAL NOTE : Solution contribution by Ron Reed,SME/SSD and Bill Hall/Jim Behrends, Workgroup/SSD
Solution ID
TAUS1000047EN*
Solution Usage
Description
"The device is either unreachable or it does not support the necessary APIs to work with eCopy." message.
Solution
CAUSE: The eCopy ShareScan Administration software is unable to add the device. You are able to see it under "Add Device" list, but unable to connect.
Please see attached photoof themessage.
SOLUTION:Perform an Initialization/Data Clear to the machine thenreboot the MFP.Reenter the machine TCP/IP address andthe DNS information.Enable
OpenAPI.
Please perform the attached step-by-step procedures. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Note : Make sure your equipment has the correct firmware, LK options(LK-101/LK-102/LK-103) and UK options (UK-201/UK-202/UK-203) installed.
Solution ID
TAUS0901217EN*
Solution Usage
Description
'Movie Data Ng" message when installing Movie Data file.
Solution
CAUSE: HDD is not installed or is not enabled.
SOLUTION: Install HDD. After HDD is installed go to Service Mode=> System 2=> HDD=> set as "Installed"=> touch End=> exit Service
Mode=> recycle power.
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD and Jim Behrends, Workgroup/SSD
Solution ID
TAUS1000012EN*
Solution Usage
Description
Print driver "Output Method" settings do not reset to "Print"after printing and closing the driver.
Solution
CAUSE:Error with driver operation.
SOLUTION:Special drivers are now available that correct this issue.
bizhub C360/C280/C220 PS Driver: version 3.2.1.SSD_03

bizhub C360/C280/C220 PCL Driver: version 3.2.0.SSD_03
bizhub C452/C552/C652 PS Driver: version 3.2.1.SSD_09
bizhub C452/C552/C652 PCL Driver: version 3.2.0.SSD_09
Note :The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (
http://www.kmbs.konicaminolta.us ) Service & Support tab a click on Printer Drivers & Firmware Download, or from SSD Web Support (CS Expert
Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
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bizhub C360
Solution ID
TAUS1001543EN*
Solution Usage
Description
How to perform a Mail Merge using Microsoft Word 2003.
Solution
The attached documentation outlines procedures to:
divide Mail Merge into separate jobs based on name or address
separate a file that has already been merged into Microsoft Word 2003. In other words, you only have a Word file with all the variable data incorporated. No
need to add recipients from a spreadsheet.
Notes :
1.The instructions are for both scenarios using Microsoft Word 2003 and attached are the files used in the instructions. Pleaseremember to check pages
30-31.
2. To view the attached DOC file, you may need to download a free copy of Microsoft Word Viewer (24.5MB).
3. To view the attachedXLS file, you may need to download a free copy of Microsoft Excel Viewer (74MB).
4. To viewthe attachedPDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS0900228EN*
Solution Usage
Description
WhyaTIFfile scanned with Color or Gray Scale cannot be opened with Wang/Kodak/MicrosoftImaging for Windows.
Solution
The compression method used is JPEG (JFIF). Wang/Kodak/Microsoft Imaging for Windows does not support it. However, 1-bit (Black and white) TIFF
images can be open with the application (compression method is G4).
Notes :
1. An excellent graphic viewer is IrfanView. IrfanView is a very fast, small, compact and innovativefreeware (for non-commercial use) graphic viewer for
Microsoft Windows 9x/ME/NT/2000/XP/2003/Vista. Download a free copy of IrfanView.
Please be aware thatKonica Minolta does not provide any support related to this software.
2.Wang/Kodak/Microsoft Imaging for Windows (and the related controls ImgScan.ocx, ImgAdmin.ocx, ImgEdit.ocx, and ImgThumb.ocx) is no longer
included in Microsoft Windows XP; users must now purchase a license separately. You can legally install an older version of Wang/Kodak/Microsoft
Imaging for Windows on Microsoft Windows XP if you have an earlier and relevant Microsoft Windows license.
Image viewing, editing and scanning functions are superseded by Microsoft Windows Picture and Fax Viewer and Microsoft Paint, both of which are
based on GDI+ in Microsoft Windows XP.
SPECIAL NOTE : Solution contribution by KMBT (Japan).
Solution ID
TAUS0901350EN*
Solution Usage
Description
Unable to generate an i-Option license code;Failed To Add Token is displayed in LMS (License Management Server).
Solution
CAUSE: The i-Option token number entered into LMS for activation is intended for use ona different series.
SOLUTION: To activate i-Option on the C360 or C552 series, it is necessary to use LK-101 v2 (Item Number A0PD01A).To activate on the C353 or C550
series use LK-101 (Item Number A0PD011).
The LK-102 PDF Encryption kit (Item Number A0PD012) can be used on all models(C353/C360/C550/C552 series).
SPECIAL NOTE: Solution contribution by Ron Reed, ASG/SSD, SPECIAL NOTE: Solution contribution by Jim Behrends, Workgroup/SSD
Solution ID
TAUS0902748EN*
Solution Usage
Description
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bizhub C360
The Fiery 64-bit driver will not holdthe followingsettings when loaded on Microsoft Server 2008/2008 R2 with Terminal Services loaded:
2-way communications
Account information
Authentication information
Solution
SOLUTION:Change Delete temporary folders on exit to No. Perform the folowing steps:
Server 2008
1. Login as Administrator (or someone with Admin privileges).
2. Open Control Panel => Administrative Tools => Terminal Services => Terminal Services Configuration.
3. Under Edit Settings, change Delete temporary folders on exit to No.
Server 2008 R2
1. Login as Administrator (or someone with Admin privileges).
2. Start => Control Panel => Administrative Tools => Remote Desktop Services => Remote Desktop Session Host Configuration.
3. Under Edit Settings, change Delete temporary folders on exit to No.
Solution ID
TAUS1000401EN*
Solution Usage
Description
When attempting to load Voice Data, Movie Data, or OCR Dictionary the following message is displayed:
"Error. This invalid External Memory. Please make sure the External Memory."
Solution
CAUSE: The USB flash (thumb) drive was inserted into the USB service port before the machine was powered on.
SOLUTION: Turn off the main power and remove the USB flash drive.Power on the machine and enter the service mode. Select "System 2", then press the
arrow to navigate to page 2 and select "Install Data". Select the type of file that is to be loaded (Voice Data, Movie Data, or OCR Dictionary) then select "Set".
The start button should turn blue. Press the Start button to load the file.
Solution ID
TAUS1000912EN*
Solution Usage
Description
Files saved to color workgroup MFP user boxes via Printing cannot be viewed through PageScope Box Operator (PSBO) version 3.2.03000.This occurs
when print jobs are saved to a User Box by selecting "Save in User Box" in the driver. Print jobs saved to User Box can be accessed when accessing user
boxes at the MFP or through PageScope Web Connection (PSWC).
Files scanned to Box at the MFP can be accessed through PSBO for both color and B&W Workgroup MFPs.For most B&W Workgroup MFPs, print
jobs saved to a User box by selecting "Save in User Box" in the driver can be viewed through PSBO.
Solution
This is the current specification for this functionality.
If there is a need for this function to be changed, please complete and submita "Specification Change Request Form". A copy of the form, which is a "fillable"
PDF,is attached.
SPECIAL NOTE: Solution contribution by Mark Kemp, ESS
Solution ID
TAUS0903065EN*
Solution Usage
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bizhub C360
Description
ColorCal does not work well when IC-412 is connected to the bizhub C280/C360.
Steps to reproduce:
1. Connect IC-412 toMFP engine.
2. Run ColorWise Pro Tools (CWPT) from client host; run calibration for ColorCal.
3. After complete ColorCal calibration, set OK and done.
4. Open and view Measurement vs. Target on CWPT calibration.
5. Observe the D-Max Value (Measurement vs. Target).
Solution
CAUSE: A patch must be installed.
SOLUTION: Install attached patch,1-13P18T. Please refer to attached Release Notes prior to patch installation.To viewthe PDF, Adobe Reader must be
Solution ID
TAUS1000150EN*
Solution Usage
Description
After doing an LDAP search you are unable to save the results to a one touch button. Additionally, the "Store Address" button will be missing from the LDAP
searchresults screen. You might also lose the ability to create a one touch button all together.
Solution
Thereis a security setting named "Registering and Changing Addresses" thatis set to "Restrict" which is prohibiting users from creating one touch buttons.
This setting needs to be set to "Allow".The steps to accomplish this are as follows:
1. Log into the Machine through a web browser.

2. Log in as administrator.
3. Select either the "Security" tab or the "Scan" tab. (This will differ depending on the model you're servicing.)
Note: For further details, please see the attached PDF files for screen shots.
To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS1000221EN*
Solution Usage
Description
WhenSSL (ON) is enabled, the TWAIN driver tries to connect and it takes approximately 15 seconds.
1. Register the Public/Personal BOX.
2. Save PDF datato Public/Personal BOX.
3. StartPageScope Web Connection(PSWC).
4. Register a device certificate.
5. RegisterSSL settings"ON" from the MFP.
6. StartAdobe Reader.
7. File ? CreatePDF ? From Scanner ? Connect.
Solution
CAUSE: WhenSSL is enabled, theTWAIN driver tries to connect to a non-SSL port (port 59158) 3 times. After that, the TWAIN driver tries to connect to SSL
port 59159. Therefore, it takes about 15 seconds to finally connect.
SOLUTION: Edit theINI file to change the network timeout value.
CAUTION : Before you change the INI file, please make a backup copy in case you encounter any problems after editing it. This will allow you toreplace the
INI file with the original.
1.Open the INI file using a text editor such as Notepad.
File path: %SystemRoot%\twain_32\KONICA MINOLTA\HDD_V3

Note : "%SystemRoot%" indicates the directory in which Microsoft Windows system isinstalled.
File name: kmtw3H.ini

2.Add [Network] section and "NetTimeout" key as shown below if they do not appear in the INI file. If this section and key exist in the file, modify the network
timeout value.
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[Network]
NetTimeout = 500
Note : NetTimeout value is specified in milliseconds. In the above example, the timeout value is 0.5 second (1 second = 1000)
If you sometimesare unable toconnect to the SSL port, please change the NetTimeout value.
3.Save INI file.
Solution ID
TAUS1000424EN*
Solution Usage
Description
In certain cases, the i-Option function may no longer be available on the MFP. This may occur after firmware has been upgraded.
Solution
CAUSE: The i-Option installation needs to be repaired.
SOLUTION: Follow these steps to correct the situation.
1. Perform the "Repair" and "Deactivation" procedures. If these do not resolve the issue, proceed to the next steps.
2. Contact SSD support to obtain an Initialization Code. It will be necessary to provide the MFP serial number and Request Code.
3. Perform the Initialization procedure on the MFP with this Initialization code. Then cycle power off/on.
4. From the MFP, launch PageScope Web Connection and go to Administrator Mode -> License Settings -> Install License. (An Internet Connection is
required.)
5.Re-activate the License Code on the MFP by entering the original "Token" number.
Solution ID
TAUS1000542EN*
Solution Usage
Description
The print job is deleted when using "Account Track Password Only" and the machine is set to "Print without Authentication".If the username field is cleared
manually, the print jobpasses.
Even though the MFP is set to "password only", if there is any information in the username field in the driver, the machine willdelete the job.
Solution
CAUSE:This is caused by an anomaly in theprint driver.
SOLUTIONS:
1. If the computer has a small number of users, have each user log in andclear the username field under the Job Info tab. After the username field is cleared,
have the user check the Save User Information box and Apply the changes.
2. If the computerhas a large numberof user,install the special driver ic412_pcl_ps_win_3.2.255.2_EFIGS_add.zip. This driver does not populate the
username field.
NOTE: Thedriver is available for download via the Konica Minolta Download Selector:
7. Click on ? Show.
Solution ID
TAUS1000806EN*
Solution Usage
Description
Destination Device Not Supported message using 3.1.2.22 TWAIN driver with version 88 firmware.
Solution
CAUSE: Version 3.1.2.22 NoGUI RealTime TWAIN driver does not support 3rd version enhancements (Function Version 3).
SOLUTION: Set the MFP to use 2nd version enhancements (Function Version 2) by changing Software Switch number 25 HEX Assignment from 20 to 10
using the below procedure:
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1. Enter Service Mode.

2. Select [System 2] on the touch panel.
3. Select [Software Switch Setting] on the touch panel.
4. Select [Switch No.] on the touch panel.
5. Enter 25 using the key pad so that the Switch No. is now shown as 25.
6. Select [HEX Assignment] on the touch panel.
7. Change the HEX Assignment value from a 20 to 10 using the keypad.
8. Select [Fix] on the touch panel so that the HEX Assignment value of 10 is saved.
9. Select [End] then [Exit] on the touch panel.
Note : After performing this procedure some 3rd version enhancements will no longer be available. Please see the attached version 88 Firmware Release
Notes for details.
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID
TAUS1001398EN*
Solution Usage
Description
Unable to register devices in Net Care Device Manager. Receiving an "Authentication Error".
Solution
CAUSE: The "Authentication Error" pertains to the password that is set under the WebDAVsettings of the machine.
Access these settings by selecting the following:
1) "Administrator" mode
2) "Network Settings"
3) "WebDAV"
4) "WebDAV Server Settings"
5) "Password Setting"
The default password is "sysadm". Reset the password back to default and enter "sysadm" under the "Authentication Settings Password" field in device
manager.
If this doesn't work, initialize the network settings under Service Mode > System 1 > Initialization. Then reset the WebDAV password to default and
enter the information into Device Manager again.
See attached PDF for details.
Solution ID
TAUS1100036EN*
Solution Usage
Description
Cannot set FAX Cover Sheet on the FAX Transmission Popup of Microsoft Windows 64-bit fax drivers.
Solution
CAUSE: This is a limitationof Microsoft Windows WOW64 (Windows On Windows 64).
Note : WOW64 is the x86 emulator that allows 32-bit Windows-based applications to run seamlessly on 64-bit Windows..
SOLUTION:Unfortunately there is no solution for this limitation. As a workaround, please set "FAX Cover Sheet" on thePrinting Preferences (Printer property)
screen beforehand.
Solution ID
TAUS0902460EN*
Solution Usage
Description
How to perform a Mail Merge using Microsoft Word 2007.
Solution
The attached documentation outlines procedures to:
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divide Mail Merge into separate jobs based on name or address

separate a file that has already been merged into Microsoft Word 2007. In other words, you only have a Word file with all the variable data incorporated. No
need to add recipients from a spreadsheet.
Notes :
1.The instructions are for both scenarios using Microsoft Word 2007 and attached are the files used in the instructions. Please don't forget to check pages
30-31.
2. To view the DOC file, Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at the
following URL; http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf .
3. To view the XLS file, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the
following URL; http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN .
4. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0902661EN*
Solution Usage
Description
Scan to SMB is not completed and remains in sending state. The MFP must be rebooted in order to clear the sending state.
Solution
CAUSE:A network failure may have occured while sending the Scan to SMB, causing an incomplete scan jobthat resultedin the device remaining in the
sending state.
SOLUTION:Special firmware (ver.GC1-57) is available to resolve this issue and allow the system to recover to a normal state to allow the retry of the Scan to
SMB without rebooting. Thefirmware (filename = A0ED0Y0-F000-GC1-57.exe) can be downloaded f rom the Download Selector site.
Release information for the firmware is attached to this solution.
Solution ID
TAUS0902764EN*
Solution Usage
Description
SSL/TLS errorwhen registering a deviceas a managed device from Authentication Manager.
LK-101 version 2 (Web browser) is available.

The proxy setting is ON.
Solution
CAUSE: When LK-101 version 2 (Web browser) is available and the proxy setting is ON, communication timeout occurs because switching to Authentication
mode takes excessivetime.
SOLUTION:Change the timeout setting of Authentication Manager according to the following procedure.
1. Stop PageScope Enterprise Server from Admin Console.
2. Open the following setting file with text editor.
C:\Inetpub\wwwroot\PageScope EnterpriseSuite\App\Core\Data\Config.xml
3. Find the following sentence in the file.
Item Name="Core_OpenApiTimeOut" Type="string" Value="15000" /
4. Change value from '15000' to '60000'. Then save the file.
Item Name="Core_OpenApiTimeOut" Type="string" Value="60000" /
5. Start PageScope Enterprise Server from Admin Console.
6. Register a device as a managed device from Authentication Manager.
Note : In case of a device whichmay generate anerror condition, un-manage it from Authentication Manager beforehand.
Solution ID
TAUS0902907EN*
Solution Usage
Description
How to setup SMB scanning to a Linux/Unix based CIFS shared folder.This folder can be in a discrete location or on a SAN or NAS.
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Solution
Prerequisite:
Default Domain Server setting specified correctly (if you can do aPING confirmation successfully to the FQDN of the server, then this is correct; i.e., from the
MFP do aPING confirmation to server01.mydomain.com ).
NTP Server setting: Host or TCP/IP address of the AD Serverassigned for users to logon to.
SMB Client needs to be on - and set NTLM to v1/v2.
For the SMB Share setting do this on the MFP:
Host Address - DNS Host Name of or IP address of host

File Path - path to sharename - (Specify the full SMB path to the shared folder.You do not specify the server host name in the path.)
User ID - Username
Password - Password
So here is what it should look like if the shared folder is named 'share' and is in the root:
Host Address - mycompany-dc1-san1.mydomain.com (orthe TCP/IP address)
File Path - share ( Note that it is not \share .It is just share .)
If the folder is several folders deep; i.e., data\users\share , then the File path would be: data\users\share .
IMPORTANT :The path to the shared folderis CASE-SENSITIVE in mostinstances for Linux and Unix.If the shared folder is named Shared , then the file path
will be Shared , not shared .If the path is Data\Users\Share then the File Path will be Data\Users\Share , not data\users\share .
SPECIAL NOTE : Solution contribution by David Holt, District Service Manager/Midwest Region
Solution ID
TAUS1000067EN*
Solution Usage
Description
User Authentication to External Server (Microsoft Windows Server 2008 AD) is set up and the Home folder is shared and configured in AD Users and
Computers/User Properties/Profile tab.On the MFP, Client SMB TX is set up, E-mail settings are configured and Scan toMeand Scan to Home folder feature
is enabled.When a user logs on the logon to the Microsoft Windows 2008 AD domain is successful but no Scan to Home and/or Scan to Emailbutton
appears when theFax/Scan button is pressed.
Solution
CAUSE: On the Microsoft Windows 2008 Server, in Active Directory Users and Computers, User Properties/General Tab, no E-mail address has been set
up for Scan to Me.On the Profile tab under Home folder, no folder has been input.
SOLUTION:Enter a valid E-mail address for the user in the E-mail address field for AD users and computers/user properties/General Tab.Under the Profile
tab of the User properties, select Connect and input the desired folder.Please seeattached Marketing Bulletin 09-GB-091 for screen shots of the sample
setting on the Active Directory server.To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region and Jim Behrends, Workgroup/SSD
Solution ID
TAUS1000237EN*
Solution Usage
Description
TWAINdriver responseis slow after activating SSL. Scanning to E-mail via eCopy ScanStation takes about 1 minute to complete. TWAIN connection may
experience a timeout.
Solution
CAUSE:There aremany reasons whycommunications between a server and a device slows down after activating SSL.
SSL is Secure Socket Layer;it canbe activated only if a certificate is created or installed on the MFP.This certificate is the basis for public and private
encrypted messages between the server and the device.
When communication between devices is encrypted,extra time is requiredtoencrypt the message.There is nothingthat can be done for that kind of overhead.
However, the timeout period can be altered.By default, the TWAIN driver is set to timeout SSL communications at 15 seconds, which does cause significant
delay for the encrypted message.
Note : Please see the attached video for symptom reference. To view the video, you may need to download a free copy of Windows Media Player.
SOLUTION: Modifying the TWAIN INI file and adding a special tag can make the driver respond more quickly. Normally, with SSL turned on a scan can take
28 seconds.
Internal testing showed the new new setting reduced the time consistently to 13 seconds.
Use this procedure to change thenetwork timeout value in the INI file.
IMPORTANT: Beforemaking any changes to the INI file, create a backup copy of it. Ifany problems are encountered after editing the INI file,it can be
replacedwiththe original INI file.
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PROCEDURE
1. Open the INI file using a text editor such as Notepad. File path:
C:\Windows\twain_32\KONICA MINOLTA\RTM_V3
or
%SystemRoot%\twain_32\KONICA MINOLTA\RTM_V3
("%SystemRoot%" indicates the directory in which Microsoft Windows system is installed.)
File name: kmtw3R.ini
2. Add a [Network] section and a NetTimeout key as shown belowif they do not already appear in the INI file. If this section and key exist in this file, just
modify the network timeout value.
[Network]
NetTimeout = 10000
(NetTimeout value is specified in milliseconds. In the above example, the timeout value is 1 second.)
3. Save theINI file.
4. Test the performance.There should be a marked improvement in communication speed.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS1001694EN*
Solution Usage
Description
The following messages may be indicated when performing Scan-to-SMB.
Not enough server storage is available to process this command.
Folder is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access
permissions. The network path was not found.
Solution
CAUSE: The registry needs to be edited.
WARNING : In Microsoft Windows, system configuration information is centrally located in the registry. While this simplifies the administration of a
computer or network, one incorrect edit to the registry can disable the operating system. Konica Minolta or Microsoft cannot guarantee that problems
resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
SOLUTION: Please have the customer's Network Administrator perform the following Registry change to increase the value of the IRPStackSize registry
entry:
1. Click Start .
2. Click Run .
3. Type regedit , and then click OK .
4. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
If the IRPStackSize entry is not present in this subkey, follow these steps:
a. Click Edit,point to New , and then click DWORD Value.
b. Type IRPStackSize , and then press ENTER.
Note : Type IRPStackSize exactly as it appears. The value name is case sensitive.
5.Click IRPStackSize , click Edit , and then click Modify .
6.In the Data Value box, type a larger value, and then click OK .
If the problem persists aftercompleting theprocedure, increase the value of IRPStackSize.
Note : Values may range from 0x1 to 0xC. These values are equivalent to 1 to 12 in decimal notation. For more information, please see the Microsoft KB
Article ID: 106167 - Error message: "Not enough server storage is available to process this command" .
Solution ID
TAUS1002293EN*
Solution Usage
Description
The printer driver fails to automatically update[Paper Settings for Each Tray] when the paper tray is changedfrom within an application. This may occur if a
usersends several jobs to a specific paper tray in a printer, but another user changes the paper present in that tray between jobs. Other user interventions
may result in similar situations.
Solution
CAUSE: The Auto Acquire function checks the printer configuration when the first job is sent from within an application (such as Microsoft Word), but not
with subsequent prints from that application. Ordinarily, this is satisfactory. However, if the machine configuration is changed between print jobs, the new
configuration will not be detected by the application.
SOLUTION: Special printer drivers are available to allow the paper tray settings and other driver elements to refresh dynamically. Refer to the attached
documents for further details.
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bizhub C220/C280/C360 PCL: version 3.2.0.SSD_10 (Ref. DLBT1002907EN00)

bizhub C220/C280/C360 PostScript: version 3.2.1.SSD_10 (Ref. DLBT1002908EN00)
bizhub C452/C552/C652/C552DS/C652DS PCL: version 3.2.0.SSD_07 (Ref. DLBT1002913EN00)
bizhub C452/C552/C652/C552DS/C652DS PostScript: version 3.2.0.SSD_07 (Ref. DLBT1002914EN00)
bizhub 223/283/363/423 PCL: version 1.1.2.SSD_04 (Ref. DLBT1002916EN00)
bizhub 223/283/363/423 PostScript: version 1.1.1.SSD_04 (Ref. DLBT1002917EN00)
The special drivers are WHQL certified for the following OS environments:
- Microsoft Windows 7 Home Premium Edition (x86, x64)
- Microsoft Windows 7 Professional Edition (x86, x64)
- Microsoft Windows 7 Ultimate Edition (x86, x64)
- Microsoft Windows Server 2008 Standard Edition (x86, x64)
- Microsoft Windows Server 2008 Enterprise Edition (x86, x64)
- Microsoft Windows Server 2008 Datacenter Edition (x86, x64)
- Microsoft Windows Server Vista Ultimate (x86, x64)
- Microsoft Windows Server Vista Enterprise (x86, x64)
- Microsoft Windows Server Vista Business (x86, x64)
- Microsoft Windows Server Vista Home Premium (x86, x64)
- Microsoft Windows Server Vista Home Basic (x86, x64)
- Microsoft Windows Server 2003 Standard Edition (x86, x64)
- Microsoft Windows Server 2003 Enterprise Edition (x86, x64)
- Microsoft Windows Server 2003 Web Edition (x86, x64)
- Microsoft Windows XP Professional (x86, x64)
- Microsoft Windows XP Home Edition (x86, x64)
- Microsoft Windows 2000 Professional (x86)
- Microsoft Windows 2000 Server (x86)
- Microsoft Windows 2000 Advanced Server (x86)
IMPORTANT : In order for the machine properties to be detected dynamically, Auto Acquire must be turned on in the driver. There will be a delay when
sending print jobs while the driver queries the machine. Therefore, the drivers should be installed judiciously to ensure user satisfaction (either having a delay
when sending a print job and having the current configuration available, or having no delay but giving up the configuration check).
Notes :
1. These special printer drivers and related documentation are available via the Konica Minolta Download Selector.On www.MyKonicaMinolta.com , access
the Selectorfrom SSD Web Support (CS Expert Support) by clicking on "Download MSDS, Drivers, Firmware and more".
Solution ID
TAUS0801342EN*
Solution Usage
Description
Acrobat PDF / Microsoft Word mixed original sizes (8.5x11, 8.5x14) are printing on one size paper.
Solution
CAUSE:Incorrect setting within the driver.
SOLUTION: Check and disable PostScript Passthrough within the driver. Select File ? Print ?Properties ?Advanced Properties ?PostScript Passthrough.
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD and Stu dern, ESS
Solution ID
TAUS0802290EN*
Solution Usage
Description
When sharing the printer driver on Macintosh OS X (version 10.x), some printer features (User Authentication, etc.) do not work on client computers.
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Solution
CAUSE: When you share the driver on Macintosh OS X (printer server), the client computer loads only the PPD fileof this printer (specification for
Macintosh OS X printer sharing).At this time, some features (UserAuthentication, etc.)which is provided by the PPD Plug-in
do not worksince the clientMacintosh computerdoes nothave PPD plug-in file.
SOLUTION: If you install the driver files (PPD, Plug-in)in all client Macintosh computers
with the driver installer beforehand, thisissue does not occur.
The latest printer drivers are available via the Konica Minolta Download Selector. Access the Selector from theKMBS public site (
Firmware and more'.
IMPORTANT : Theseprinter drivers (printer drivers for Macintosh OS X)do not support
the printer sharing functionfor Macintosh OS X. Therefore,if you have anissuewith Macintosh OS X printer sharing, Konica Minoltais not responsible
tosupport it.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0902725EN*
Solution Usage
Description
The MFP does not recognize the AU-201 Authentication Unit (IC Card Type).
Solution
CAUSE: The AU-201 Installation Manual contains an errorinSection III: Setting IC card authentication, step 6.
SOLUTION: The instructions should read [Touch "Card 2"].A revisedrevised install manual and detailed instructions are attached.
If the AU-201 still is not detected, confirm that the HDD has beem formatted as directed in the attached file.
Solution ID
TAUS0902878EN*
Solution Usage
Description
What Setup Utility used to create the Rightfax connector on this model?
Solution
Please use Setup Utility for Rightfax version 1.3 with this model. Setup Utility for Rightfax version 1.2 is not compatible.
Note: Please see the attached PDF for more information.
Note: The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD
SPECIAL NOTE: Solution contribution by David Silverstein, Workgroup/SSD
Solution ID
TAUS0902942EN*
Solution Usage
Description
Unable to print via USB when Account Track is enabled.
Solution
CAUSE:Incorrect setting in the driver (PCL or PostScript).
SOLUTION:As the driversare common to the bizhub C220/C280/C360, the correct model MFP must be selected within the driver.
In the driver, go to Properties, click on the Configuration tab, click on Device option, select the appropriate model from the drop down.Click Apply, then OK.
SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
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Solution ID
TAUS0902962EN*
Solution Usage
Description
Some PDF files won't print
Solution
CAUSE: Security restrictions preventing printing.
SOLUTION:
1. Open the file in question on a PC and select "File"
2. Click "Document properties"
3. Click "Security"
4. View if there are any restrictions for printing.
This feature can be viewed with all versions of Acrobat reader but can be changedwith Acrobat standard or higher.
Solution ID
TAUS1000112EN*
Solution Usage
Description
When printing a Microsoft Excel booklet, the file willdivide into separate print jobs. When printing these booklets to a user box, the file may also seperate
and some of the separated files will print out while others stay in the user box.
Solution
This is known issue with Microsoft Excel and Microsoft is aware of it. See the attached PDF document for possible workarounds to the problem.
Solution ID
TAUS1000121EN*
Solution Usage
Description
When scanning to eCopy v4.3, the Scanstation displays scanning complete with no image.
Solution
CAUSE: Incorrect TWAIN driver installed.
SOLUTION: Use TWAIN driver version 3.1.2.22. See attached executable for correct TWAIN driver.
Note: Firmware version should be version 59.
Note: The latest version firmware or system software is available via the Konica Minolta Download Selector.
Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
Solution ID
TAUS1000285EN*
Solution Usage
Description
A web error is displayed when trying to log in as administrator with a browser after downgrading firmware from version 88 to 59.
Solution
CAUSE: Incorrect hex settings.
SOLUTION: When downgrading firmware from version 88 to 59, the soft switch 25 must be reset to20 hex to 10 hex. If this is not performed thebrowser
will return a page error when logging in as administrator.
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Solution ID
TAUS1000543EN*
Solution Usage
Description
"The file format is incorrect. Please specify a file with the correct format" message when importing Active Directory ( UserList_UTF8.bin ) list into Registration
Tool for User Authentication.
Solution
CAUSE: Incorrect version of Registration Tool for User Authentication. Both Authentication Manager and Registration for User Authentication need to be at
the same version.
SOLUTION: Use the attached Registration Tool version 1.3.01000. The Registration Tool can also be downloaded as part of the PageScope Authentication
Manager (PSAM) updater ( PSAuthenticationManagerV1.3.01000updater.zip ) via the Konica Minolta Download Selector. Access the Selector from SSD Web
Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. File can be found under Product : PageScope Authentication
Manager => File Type : N/A.
Notes :
1.Please see attached Release Notes, ReadMe and PSAM User's Guide for reference if needed. To view a PDF, you may need to download a free copy of
Adobe Reader.
2. Supported Readers:
IC Card Reader
AU-201
AU-201H
AU-202H
B-Net 9107
GemProx PU
Biometric Reader
AU-101
AU-102
Solution ID
TAUS1000966EN*
Solution Usage
Description
When using the PC-FAX driver with 64-bit Microsoft Windows 7, the FAX Transmission Popup window cannot be seen.
PC-Fax Driver
bizhub C360 series/C652 series version 3.0.17.0
bizhub C353 series/C650 series version 6.3.0.0
Solution
CAUSE: The FAX Transmission Popup window is coming up behind the current open application,
driver.
MicrosoftOffice 2007. This is the limitation of 64-bit
SOLUTION: Pleaseswitch the window by clicking on theassociated window icon on the Taskbar.
Notes :
1. This issue does not occurif you run a 64-bit application such as Microsoft WordPad, Notepad or IE 64-bit mode.
2. The same symptom will occur whenthe "Popup Authentication Dialog when printing" function is used on PostScript or PCL driver.
Solution ID
TAUS1001261EN*
Solution Usage
Description
"Manage for custom size" is displayed while trying to printusing the Mac 10.6 driver and port 9100 with an IC-412 controller.
Solution
CAUSE: Software bug.
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SOLUTION: Download and install firmware patch 1-15V8AX.

NOTE: The patch is available for download via the Konica Minolta Download Selector:
7. Click on ? Show.
Solution ID
TAUS1001545EN*
Solution Usage
Description
A message "Relay Server (or Enhanced Server) settings could not be acquired occurs in the driver when printing directly to an MFP managed by PageScope
Enterprise Suite Authentication Manager.
Solution
CAUSE: This is caused by a network communication issue.
PROBABLE SOLUTIONS:
1. On the PC, verify if any firewall settings have been configured that may be blocking SNMP network traffic (ports 161 and 162) from the PC to the MFP.
2. If the PC and the MFP are located on different subnets, confirm that SNMP traffic is not being blocked by any routers.
Solution ID
TAUS1001634EN*
Solution Usage
Description
When printing long documents, the Fiery sends data to the engine, but the engine does not begin printing until the entire job has been RIPped.
Solution
CAUSE: Missing setting(s).
SOLUTION:Using Command WorkStation, add tray selection and paper size settings to the job.It will now begin printing after the first few pages have been
sent to the engine.
SPECIAL NOTE :Solution contributed by Patrick Leake, KMBS/Albuquerque.
Solution ID
TAUS1001790EN*
Solution Usage
Description
PageScope Box Operator version 3.2.05000 information.
Solution
For a list of supported devicesand System Requirements, please refer to attached ReadMe and User's Guide.The attached User's Guide also addresses the
following topics:
Installing Box Operator

Explore Window Settings
Connecting to the Multifunctional Product
Managing Boxes
Managing Documents
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Other Operations
Notes :
1. PageScope Box Operator version 3.2 is alsoavailable via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (
Firmware and more'.
2. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1002073EN*
Solution Usage
Description
Removing printer drivers and Fiery PCL drivers.
Issues:
Unable to remove the driver.
Unable to delete the printer.
Unable to delete the port.
The computer CPU goes to 100%.
Selecting the printer Properties and the computer locks up.
The Print Spooler stops.
Unable to delete/remove a PCL driver.
For Fiery, using the Fiery Printer Delete Utility does not remove the driver. (example: PCL driver)
Solution
The printer is located here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
The drivers are located here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NTx86\Drivers\Version-3
Note : Please follow these recommendations.
Let the customer (Network Administrator)know first before attempting.

Delete the printer first via Printer and Faxesunder Control Panel.
Use this procedure when the conditions described are present.
Please see the attached video for exact location. To view the video, you may need to download a free copy of Windows Media Player.
WARNING : In Microsoft Windows, system configuration information is centrally located in the registry. While this simplifies the administration of a
computer or network, one incorrect edit to the registry can disable the operating system. Konica Minolta is not responsible for any system errors that may
result from using a registry editor incorrectly.
Solution ID
TAUS1002181EN*
Solution Usage
Description
TWAIN Scan; pulling aScan into the application via Terminal Server.
Solution
Konica Minolta TWAIN driver does not support a server OSsuch as MicrosoftWindows Server 2008. Therefore, it is recommended to use Windows Fax and
Scan Services.These Serviceshave beenimplementedsinceMicrosoft Windows Vista/Windows 7/Windows Server 2008 R2.
The function must beactivated at the MFP.
Administrator Mode a Network a Web Service Settings a Scanner settings
IMPORTANT : This will work only if the controller on the MFP is set to "0". Itwill not work with an attached Fiery controller.
Solution ID
TAUS1002294EN*
Solution Usage
Description
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On a Microsoft Windows 7 64-bit PC, the "Fax Cover Sheet" selection in the Fax Transmission pop-up window is grayed out. This occurs when using the
bizhub C220/C280/C360 PostScript (version 3.2.1) or PCL (version 3.0.16) fax drivers.
When mousing over the "i" icon, a pop-up states that "This setting is not available on x64 Windows." (This does not occur with 32-bit Microsoft Windows 7
and is due to specification.)
Solution
CAUSE: Procedure change is required.
SOLUTION: In order to send a Fax cover sheet when printing, use this procedure.
1. Select Printing Preferences in the driver.
2.On the Fax tab, the "Cover Sheet" checkbox and "Settings" button are available. Cover sheets can be added and configured from this location.
3. In the "Fax Cover Sheet Settings" dialog box, "Pages" should be checked and the number of pages (including cover) should be specified.
4. Additionally, if on the "Fax" tab, "Print Recipient File" is checked, the fax cover page and document pages that were faxed will also print out for verification
purposes.
Note : Please see the attacheddocument for additional details. To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1002320EN*
Solution Usage
Description
Scanned PDF files open in Adobe Acrobat at Fit Page instead of the selected application default size.
Solution
CAUSE: Firmware update is needed.
SOLUTION: SOLUTION: Please installSpecial firmware version GD7-90then setDIPSW 26.
0x00 = open at actual size (default)
0x40 = open at application default setting
The default value for DIPSW 26 will cause scanned documents to open at the "Fit to Window" size. A value of 0x40 will alter the properties of the scanned
document to allow it to open with the default zoom settings that are set in the application.
This is the only version of firmware that supports this functionality. It is not included in other versions.
Note : The firmwareis available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
Solution ID
TAUS1100026EN*
Solution Usage
Description
Microsoft Office PowerPoint 2007 locks up when printing using Konica Minolta PostScript or PCL drivers.
Solution
CAUSE: "PopUP Authentication Dialog When Printing" is selected.
SOLUTION: Disable "Print in background" in PowerPoint 2007.
1.Click onthe OfficeButton on the top left-hand corner.
2. Select PowerPoint Options at the bottom.
3.Click onAdvanced on the left pane.
4. Deselect Print in background under the "Print" section.
SPECIAL NOTE : Solution contribution by Victor Miranda, SSD District Service Manager/East Region
Solution ID
TAUS1100300EN*
Solution Usage
Description
When searching for E-mail addresses, it take a long time for the MFP to display the LDAP search results.
Solution
CAUSE:Basic LDAP search uses the logical[OR] operator by default.This may cause the search process to take a long time to return the search results.
SOLUTION:For optimum results, set the Initial Setting for Search Details for each of the various fields, including "Name", from the default[OR] to [Begins
With]. This is effective in most environments.
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Solution ID
Warm-up, wrong display, incorrect operation, lock-up
TAUS0702927EN*
Solution Usage
42
Description
Network menu button is missing from Admin Mode.
Solution
CAUSE: Corrupt NVRAM and/or failed PWB-MFP.
SOLUTION:To correct:
1. Perform an"All Data Clear"under Service Mode ? System 1 ? Initialization.
2.If that does not work, perform the NVRAM Recovery Procedure (not available for all models).
Note : Please wait approximately 10 minutes for the tabs to appear. Be patient; DO N OT power cycle the machine as that only restarts the wait process.
3. If the NVRAM Recovery Procedure is unsuccessful, replace the PWB-MFP (see part numbers below)and NVRAM.
Note : To receive a replacement NVRAM, please utilize the Online Technical & Special Program order form located within MyKonicaMinolta.com:
a. Login to MyKonicaMinolta.com.
b. Select the Service tab.
c. Select Warranty, Repair, & Special Programs (menu at left side of screen).
d. Click on Warranty Services & Technical/FOC Programs (in center of screen).
e. Select NVRAM/BRU Replacement Program.
f. Fill out the form.
IMPORTANT : All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated. If a request is received without an
Before replacing the NVRAM, thoroughly troubleshoot the problem. The NVRAM should be replaced only as the last resort. Many times replacing it DOES
NOT solve the issue and, when it does, only a setting in the NVRAM may have caused the problem.
PART NUMBERS (PWB-MFP)

bizhub C220/C280/C360 (p/n A0ED H020 02)
bizhub C250/C250P/C252/C252P (p/n 4038 0121 06)
bizhub C203/C253 (p/n A02E H342 05)
bizhub C300 (p/n 9J06-H003-01)
bizhub C352/C352P (p/n 9J06-0101-02)
bizhub C353/C353P (p/n A02E H341 05)
bizhub C351/C450/C450P (p/n 4037013104)
bizhub C451/C550 (p/n A00J H020 07)
bizhub C650 (p/n A00J H021 00)
bizhub C452/552 (p/n A0P0 H020 03)
bizhub C652 (p/n A0P0 H021 03)
bizhub C552DS (p/n A0P0 H022 00)
bizhub C652DS (p/n A0P0 H023 00)
bizhub 223/283 (p/n A1UD H020 02)
bizhub 363/423 (p/n A1UD H021 02)
bizhub 361/421/501 (p/n A0R5 H010 06)
bizhub 601/751 (p/n A0PN H010 04)
Note : Please see attached documentationfor NVRAM Recovery Procedure. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution byRandy Marquardt, Workgroup/SSD and Chuck Tripp/Mike McCarthy/Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0900860EN*
Solution Usage
24
Description
At idle, the following message is indicated on the screen: "No Animation Guide data available. Contact your administrator."
Solution
CAUSE: The Movie Data may not be installed or the firmware may have been updated. Formatting the HDD will also remove the Movie Data.
SOLUTION:Ensure thatBase firmwareis the most current version. The latest version firmware or system software is available via the Konica Minolta
Please ensure that the Movie Data file isalso installed.To install the Movie Data file please perform the following:
1. Download the Movie Data file (Movie Data.exe) from the Download Selector Special Firmware section and extract the .tar file.
2. Procure a USB memory stick formatted in FAT32.
Without security function

Capacity 1GB to 2GB recommended
Compatible with to USB 2.0
3. Copy the .tar file to the root of a USB drive.
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4. Enter Service mode.

5.Select System 2 ? HDD and make certain that it is installed.
6.Reboot machine if HDD state was changed to Installed and reenter Service Mode.
7. Connect the USB drive to the Service USB Port.
8. Select System 2? Install Data.
9. Touch Movie Data.
10. Touch Set.
11. Press Start.
12. Check result and when OK is displayed, touch END.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Bill Hall/Jim Behrends/Malcolm Hibbert/David Silverstein, Workgroup/SSD
Solution ID
TAUS0701329EN*
Solution Usage
21
Description
No Konica Minolta logo at power up ("Planets" only), Configuration Page header is printing as Generic andp rinter driverfails when trying to acquire the device
information.
Solution
SOLUTION: To change the Configuration Page header to Konica Minolta bizhub, please perform the following:
1.Access the Service Mode.
2. Select System 2.
3. Select Software Switch Setting.
4. Enter Switch No. "10".
5. Bin Assignment "00000000".
6. Hex Assignment "02".
7. Click on Fix.
8. Click on End.
9.Power theMFP OFF/ON.
10. Print another Configuration Page.Page Header should now be changed to Konica Minolta.
Note :Header Information:
Generic 20C-4= C203
Generic 22C-1 = C220
Generic 25C-4= C253
Generic 35C-3= C352
Generic 35C-4= C353
Generic 35C-1= C450
Generic 45C-2= C451
Generic 45C-1= C550
Generic 50C-1= C650
To change the Configuration Page header to Konica Minolta bizhub (for Printer-only models), perform the following:
1. Press the Menu/Select key.
2. Press the down arrow key 4 times to select Tech. Rep. Mode.
3. Press the right arrow key. Enter the Tech. Rep. Mode password 9, 2, 7, 2, 9, 2, 7, 2.
4. Press the Menu/Select key.
5. Press the down arrow key 16 times. Software SW will appear.
6. Press the right arrow key. Switch No. and 1 will appear.
7. Press the Menu/Select key. 1 will start blinking.
8. Press the up key and change this number to 10. When pressing Menu/Select key, the above settings will be saved and the display will show Bin
Assignment and 00000000.
9. Press the down arrow key and the display will change to HEX Assignment and 00. Then press the down Menu/Select key. The 00 will blink.
10. Press the right arrow key and the 1st digit will blink. Change setting to 02.
11. Press the Menu/Select key to fix the value. The display will change to Software SW.
12. Cycle the main power switch OFF/ON.
Note :Header Information:
Generic 25C-1P= C250P
Please see the attachment for the visual symptom. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the
Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
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SPECIAL NOTE : Solution contribution by Jim Behrends, Worgroup/SSD and Greg Lantowski/Ian Lynch/Mark D'Attilio/Cesar Jimenez, Production Print/SSD,
Solution ID
TAUS0800047EN*
Solution Usage
14
Solution Usage
12
Description
FK-502, intermittent T81 and T82 errors when faxing.
Solution
CAUSE: The fax target area is set to 'Japan'.
SOLUTION: Set the fax target to 'U.S.' by performing the following procedure:
1. Enter Tech Rep mode.
2. Press System 1.
3. Press Marketing Area.
4. In the lower right hand corner of the touchscreen, press Fax Target and scroll to 'U.S.'.
SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0901247EN*
Description
i-Option Deactivation is performed when an MFP licensed for i-Option will no longer be used for that function. This applies to both the LK-101 and LK-102
i-Option components.
After the Deactivation procedure has been completed, the i-Option Token or License will be available for use to be activated on another i-Option-capable
MFP.
Solution
Use these steps to perform license deactivation. This process removes the link between serial number and the i-Option License Token so that the i-Option
License Token can be activated on another i-Option-capable MFP.
Access the LMS (License Management Server)

1. Access theLMS through mykonicaminolta.com. It is locatedunder the Service License Management Server (LMS) section.
2. Through the LMS select [Deactivate License Code] from the top menu;then enter the MFPs serial number.
3. Press[Retrieve].
4.Select the i-Option Token Number to be deactivated.
Note:If both the i-Option LK-101 and LK-102 Tokens are listed, select only one at a time.
5. Press[Registration], then[OK].
6. Print the Deactivation Code.
Enter the Deactivation Code at the MFP

7. At the MFP, enter Service Mode (Utility, Details, Stop,0,0, Stop, 0, 1).
8. Enter the Billing mode (Stop, 9).
9. Select[Deactivation].
10. Manually enter the Deactivation Code obtained from the LMS.
11. Select the i-Option function to disable.
Note: The i-Option function to be disabled must match the function selected through the LMS either the LK-101 or LK-102. Only one a time can be
selected.
12. Press [Apply].A [Deactivation Complete Code] will be displayed.
13. Print the Deactivation Complete Code.
Note: If the Deactivation Complete Code was not printed before cycling power, it can be obtained again.Re-enter Service Mode Billing Mode;press[List],
then the [Start] button.
14. Cycle the MFP power off/on.
Access the LMS

15. On theLMS, select[Deactivate License Code in LMS] from the top menu.
16. Enter the MFPs serial number and the Deactivation Complete Code printed from the MFP (step 13, above).
17. Press[Registration], then[OK].The message You have successfully completed the deactivation process should appear.
18. Repeat the entire procedure to deactivate any other i-Option tokens on the MFP.
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Refer to the attached document for images shots of the various screens that are displayed during this procedure.
SPECIAL NOTE: Solution contribution by Mark Kemp, ASG/SSD
Solution ID
TAUS0703130EN*
Solution Usage
10
Description
CDC60, CFA14 or CFC23 error code. Machine may "lock up".
Solution
CFA14 intermittently when making a copy from the document feeder orwhen Header/Footer and the Annotation User Box are used.
SOLUTION: Please re-flash your machine with the most current base firmware.The latest version firmware or system software is available via the Konica
CDC60 at power up or CFC23 when scanning or copying.
PROBABLE CAUSES:
1. The PWB-C board has failed.
Replace the PWB-C board (p/n A00J H011 00).
2. Improper connection between the Image Processing Board and the PWB-MFP (MFPB).
Check the Scanner Interface Cable for a proper connection. Replace the Scanner Interface Cable if necessary (p/n A00J N140 01).
bizhub C652/C552/C452/C552DS/C652DS
CFA14 and "Please power machine off and on" message.
PROBABLE CAUSES:
1. Firmware update required.
Please install firmware version GD9-B4 or later. The latest version firmware or system software is also available via the Konica Minolta Download Selector.
2. Failed SA-502.
Replace SA-502, Scan Acceleratorkit (Item #A1MUWY1).
bizhub C652/C552/C452/C552DS/C652DS/C360/C280/C220
CFA14 if an original is placed on the glass and the Start key is pressed multiple times.
SOLUTION: Please install Base firmware version B4 or later. The latest version firmware or system software is also available via the Konica Minolta
bizhub C203/C253/C353/C451/C550/C650
The machine is "stuck"or locked up indicating the Konica Minolta logo.After replacing the NVRAM the machine is "stuck" at the "planet" screen.
PROBABLE CAUSES:
1. Improper connection between the Image Processing Board and the PWB-MFP (MFPB).
Check the Scanner Interface Cable for a proper connection. Replace the Scanner Interface Cable if necessary (p/n A00J N140 01).
2. The PWB-MFP (MFPB) has failed.
Replace the PWB-MFP (p/n A00J H020 07 forbizhub C451/C550 ; p/nA00JH021 00forbizhub C650 ; p/nA02E H342 05 for bizhub C203/C253 and p/n
A02E H341 05 for bizhub C353 ).
Note :Upon replacement of the MFPB, reinstall the original NVRAM.
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IntermittentCFC23 error code when scanning to E-mail andCFA14 error code when copying off the glass.
CAUSE: ThePWB-MFP (MFPB) to scanner interface cable might be loose or is failing.
SOLUTION: Reseat thePWB-MFP to scanner interface cable. If the error codes persist, replace the interface cable (p/n A00J N140 01).
CFA14.
CAUSE: There is no communication between the IPB and the PWB-MFP (MFPB).
SOLUTION: Reseat the connections between the IPB and the MFPBthen tighten both ends of the connectors.
CAUSE: Failed IPB.
Note : This may occur during the High Compression mode when performing the gradation adjustment.
SOLUTION: Check the harness connection between the MFPB and the IPB. Please replace the IPB/PWB-C if necessary (p/n A02E H311 00 for bizhub
C203/C253/C353 and p/n A00J H011 00 for bizhub C451/C550/C650 ).
CFC23code at power up.
CAUSE: The MFPB board has failed.
SOLUTION: Replace the MFPB board (p/n A02E H341 05) for the bizhub C353 and (p/n A02E H342 05) for the bizhub C253/C203 .
SPECIAL NOTE : Solution contribution byTom Kelly/Malcolm Hibbert/David Silverstein/Dave Bruni, Workgroup/SSD and Ian Lynch/Gary Scimeca/Cesar
Jimenez/Mike McCarthy, Production Print/SSD
Solution ID
TAUS0902555EN*
Solution Usage
10
Description
The HTTP Communication protocol is newly supported for bizhub vCare.
Major advantages of HTTP communication include the ease of configuration and the utilization ofthe widely accepted HTTP protocol.
MFPs registered in the vCare system as of 9/15 are to be configured via the new vCare HTTP protocol.
All supported MFPs will be configured for one-way HTTP communication:
bizhub C220, C280, C360
bizhub C452, C552, C652, C552DS, C652DS
bizhub PRO 950
bizhub PRO 1200, 1200P, 1051
bizhub PRO C5500, C5501, C6500, C6501
Solution
Setup instructions for vCare HTTP can be downloaded from http://www.mykonicaminolta.com . Navigate to Products
" Product Reference
Materials. Select Application Solutions " bizhub vCare " Manuals " Installation Manuals. Choose the vCare HTTP setup instructions from the list of
documents presented.
For assistance configuring MFPs for HTTP communication,call the SSD Hotline at 800-825-5664.
The attached vCare HTTP Guides ver 1.5.zip contains the vCare HTTP Setup Instructions for the currently supported models.
Solution ID
TAUS0902515EN*
Solution Usage
Description
FK-502, LDAP search results default to fax numbers instead of E-mail addresses.
Solution
SOLUTION: Install Specialfirmware version GC3-57.After installing the firmware, to activate thedesired default:
DIPSW No.48 0x00 : The fax number is displayed as default when the fax is installed (default). The E-mail address is displayed as default when the fax is
not installed.
DIPSW No.48 0x08 : The E-mail address is always displayed as default.
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Model
Program Name
Current Ver.
New Ver.
Program File Name
Checksum
Note
MFP Firmware
G00-57
GC3-57
A0P00Y0-F000-GC3-57.EXE
8c51
-
Model
Program Name
Current Ver.
New Ver.
Program File Name
Checksum
Note
bizhub
C360/C280/C220
MFP Firmware
G00-57
GC3-57
A0ED0Y0-F000-GC3-57.EXE
cd0f
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Solution ID
TAUS0800860EN*
Solution Usage
Description
When in the Fax/Scan mode the Direct Input tab is not displayed on the touchscreen.
Solution
PROBABLE CAUSES:
1. Manual Destination is set to Restrict.
Perform thefollowing to set Manual Destination to Allow:
a.Access Administrator Mode.
b.Select Security Settings on the touchscreen.
c.Select Security Details on the touchscreen.
d.Set Manual Destination to Allow.
Note : Please updatebizhub C451/C550/C650firmware to version GCL-E3 or greater. The latest version firmware or system software is available via the
Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and
more'.
2. Account track is enabled and the user currently logged in is restricted.
Perform thefollowing to change the user's permissions:
a. Enter Admin mode.
b. Select User Authentication Settings.
c. Select User Registration and locate the user whose permissions will be edited.
d. Select Edit
e. Select the Function Permission buttonand set Manual Destination Input to Allow.
3. User Authentication is enabled.
Perform the following to allow Direct Input from the Public User Account.
a. Enter the Administrator Mode.
b. Select user Authentication/Account Track.
c. Select Public User.
d. Set Direct Input to "Allow".
e. Exit the Administrator Mode.
SPECIAL NOTE : Solution contribution by Ian Lynch and Gary Scimeca, Production Print/SSD, Donald Schroeder, KMBS/ Rolling Meadows and David
Bruni, Workgroup/SSD.
Solution ID
TAUS1000024EN*
Solution Usage
Description
CFA03 error.
Code may be intermittent or occur at power up with the data light flashing.Unable to accessAdministrator mode to collect user data. (error: Authentication
failed. Job is being performed)
Code when trying to download data from a User Box or if printinga documentfrom a User Boxusing the following settings.
Auto Zoom for Combine/Booklet: OFF

2-Sided
4in1/8in1
Input Page Margin or Image Shift
Panel lock-up may accompany the malfunction code.
Solution
PROBABLE CAUSES:
1. An anomaly in the current firmware.
Reinstall/install latest Base version firmware in the machine. This should be done at setup or at the next visit to an installed machine, whichever occurs first.
The latest version firmware or system software is available via the Konica Minolta Download Selector.
2. Corrupt HDD and/or miscommunication between the HDD and the MFPB board.
Disable the HDD in Service Mode, reboot and verifiy ability to copy.Once confirmed, re-enable the HDD in Service Mode ? System 2 ? HDD ?
Install.
While in Service Mode, go to State Confirmation ? Memory/HDD adjust ? scroll to page 2 ? HDD format ? Logical format and Start. Once
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complete, the MFP willprompt for a reboot.

If the issue persists, replace the HDD (p/n A0ED M720 00).
Note : The bizhub C220 Hard Disk Drive is an option (HD-515) and can be ordered using Item #A11CWY1.
3. PWB-MFP failure.
Replace the PWB-MFP assembly as necessary. (p/n A0ED H020 02 for bizhub C360/C280 ; p/n A0ED H021 02 for bizhub C220 ; p/n A0P0 H020 03
forbizhub C452/C552 ; p/n A0P0 H021 03 forbizhub C652 ; p/n A0P0 H022 00 bizhub C552DS and p/n A0P0 H023 00 bizhub C652DS )
4. Excess noise coming from the phone line connected to the fax unit (FK-502), if installed.
Have the customercheck theincoming fax line for excessive line noise.
SPECIAL NOTE : Solution contribution by Dave Bruni/Tom Kelly/John Miller, Workgroup/SSD
Solution ID
TAUS0801763EN*
Solution Usage
Description
Unable to copy/print on OHP (transparencies) in full color.
Solution
CAUSE: Product limitation. Color reproductionquality on transparencies used for projector screening normally is nottotarget specification.However,there
areworkarounds that may work.
SOLUTION:The following workarounds have been provided for this issue.
IMPORTANT : Please remember to informusersabout the color reproduction limitation before proceeding with the following settings. Konica Minolta does not
officially support copying/printing of color transparencies.
1. Ensure that the firmware is at version 6B or later.
2. Make the following change in Service Mode.
Service Mode a System 2 a Software SW

SW No.: 59
HEX setting: 01 (press FIX)
3. After setting switch 59press the following key sequence:
End a Reset a Security Screen: Stop a 0 a Clear.

Push [Engine FW DipSW] a Push [1] a End a Back to Service Mode a Back to Normal Mode/Screen
Turn the Main SW OFF/ON (wait a few seconds between turning the MFP OFF and then back ON).
Note : Service mode fusing temperature also needs to bechanged: about -20 degrees C.
4. Select Paper Type [Thick4] on theMFP panel or the print driver.
Recommended OHP Paper: CG3700 by 3M (Item #7640000420).

There is no OHP Intersheet Support.
When the switch is just turned on in the morning, the Color OHP output quality may be at optimum levels.
Be sure to select [Thick4] and not [OHP].
Output will be counted under [Thick4].
Official color transparency supportIS available for the bizhub C353/C253/C203if the following conditions are met:
1. The firmware version must be version 62 or later.
2. Select Paper Type [Thick4] on theMFP panel or from the printer driver.
Notes :
a. Recommended OHP Paper: CG3700 by 3M (Item #7640000420).
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b. OHP Interleave sheet is NOT supported. Although Konica Minolta supports OHP printing/copying utilizing this workaround, Konica Minolta does not
guarantee the image quality on the OHP to be equivalent to the image quality of other paper types and media.
c. Please refer to attached Marketing Bulletin #08-GB-051. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Select Paper Type [Thick1] on theMFP panel or the print driver.
Forminimum firmware version 26 :

For firmware version 24 or earlier :

Select Paper Type [Thick4] on theMFP panel or the print driver.Please ensure that the following iscompleted first.
1. Set the software switch.

SW No.: 59
2. Set the Security mode.
Security mode a Engine FW DipSW

Select [1]
3. Turn the Main SW OFF/ON (wait a few seconds between turning the MFP OFF and then back ON).
SPECIAL NOTE : Solution contribution by Craig Blyther/Rich Raynor, ESS;Cesar Jimenez, Production Print/SSD and KMBT (Japan)
Solution ID
TAUS1000396EN*
Solution Usage
Description
"Toner (x) is low. Replace when indicated" message even though enough toner remains in the toner bottle.
Solution
CAUSE: The Toner Near Empty switch (RSx)may be faulty.There is one switchper color toner cartridge.
Toner near empty switch/Y (RS4)

Toner near empty switch/M (RS5)
Toner near empty switch/C (RS6)
Toner near empty switch/K (RS7)
The sensor magnet(s) may also be faulty.
SOLUTION: To prevent this, the sensitivity area of the Read SW and the Sensor Magnet in the Sub Hopper Assembly has been modified. Please replace the
suspect switch (p/n A0ED M506 01) and/or Sensor Magnet (p/n A0ED M507 00).The Sub Hopper assembly has also been modified (p/n A0ED R711 11 for
bizhub C360 and p/n A0ED R71411 for bizhub C280/C220 ).
Note : Please see attached documentation for more detail. To viewa PDF, you may need to download a free copy of Adobe Reader.
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Solution ID
TAUS0902590EN*
Solution Usage
Description
After replacing the drum units or developing units, the life counter is not cleared. Additionally, the key for Engine FW DipSW is not indicated.
Solution
PROBABLE CAUSES:
1. The New Release Disable mode has been activated. This mode is used for troubleshooting purposes only and temporarily disables the detection of new
drums or developing units.
Open the front door, enter the Service Mode, select [Enhanced Security] then [Engine FW DipSW]. Touch key number 3 to change it from a highlighted state
to a non-highlighted state. Close the front door andpower cyclethe machine. The machine will now detect a new unit has been installed and reset the life
counter.
Note : To make sure that gradation reproducibility is guaranteed, perform Initialize + Image Stabilization, Gradation Adjustment and input the previous
Dmax density adjustment value (if known) in Service Mode.
2. Soft Switch 59 is not set properly.
Please set Soft Switch 59 to Hex 01.
a. Enter Service mode.
b. Select System 2.
c. Select Soft Switch Setting.
d. Enter 59 for the soft switch number.
e. Select bit assignment and set the rightmost number to 1.
f. Touch Fix.
g. Touch exit.
SPECIAL NOTE : Solution contribution by Mike Galletta and David Silverstein, Workgroup/SSD
Solution ID
TAUS0903112EN*
Solution Usage
Solution Usage
Description
Blank screen.The power light is on and the start button is amber.Fans can be heard turning and the fusing unit might also be warm.
Solution
PROBABLE CAUSES:
1. NVRAM is not securely installed.
Reseat the NVRAM.
2. MFPB (PWB-MFP assembly) failure.
Replace the MFPB board (p/n A0ED H020 02 for thebizhub C280/C360 and p/n A0ED H021 02 for thebizhub C220 ).
SPECIAL NOTE : Solution David McCoy of Komax Business Systems andStephen Schmelcke, Workgroup/SSD
Solution ID
TAUS1000176EN*
Description
C5501shortly after power up or during operation.
Solution
CAUSE: Irregular voltage from the power supply. MFP controller firmware patchupdate is required.
SOLUTION: InstallMFP controller firmware patch version G12-01. This firmware patch will overwrite the printer firmware only. It can be usedin versions up to
and including G00-B4 to eliminate the detection of a DCPU abnormality (C5501).
IMPORTANT : This firmware eliminates the detection of a DCPU abnormality (C5501).If the fusing heater control does not detectan abnormalpower supply
frequency,a fusing temperature errormalfunction codemight be generated. (C37xx, C38xx or C39xx)
To load patch
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1. UnzipTAR file to USB thumb drive root directory.

2. Install thumb drive in serviceUSB port.
3. PowerON machine.
4. Firmware load screen displays on panel.
5. Select printer YES.
6.Press Start button.
7. SelectEND when checksum appears.
8. Power cycle MFP.
SPECIAL NOTE : Solution contribution by Craig Blyther, ESS and Jim DiSarro, Workgroup/SSD
Solution ID
TAUS1000499EN*
Solution Usage
Description
The machine boots up and the operation panel looks normal.When selecting any function or action with the control panel buttons or touchscreen, the
machine does not respond.The NVRAM recovery can not be performed due to the touchscreen not responding.
Solution
CAUSE: The memory modules on the PWB-MFP may have failed or the operation panel has failed.
SOLUTION:Verify machine operation with the memory modules reversed (top-to-bottom and bottom-to-top). If the machine boots up and the display is
normal, the memory is good. If the LCD on the operation panel isblank after bootup, replace the two memory modules.
Memory Module Part Numbers
V865 3000 12 for bizhub C451/C550/C650 (PC3200, 400Mhz, DDR2)

V865 3000 26 for bizhub C452/C552/C652/C552DS/C652DS; bizhub C220/C280/C360; and bizhub 223/283/363/423 (PC4300, 533Mhz, DDR2)
It may also be necessary to replace the operation panel.
Operation Panel Part Numbers
A00J M701 03 for bizhub C451/C550/C650

A0P0 M706 03 for bizhub C452/C552/C652/C552DS/C652DS; bizhub C220/C280/C360; and bizhub 223/283/363/423
Notes :
1. If swapping the machine memory module, check one DIMM at a time making sure that there is memory in the DIMM0 slot.
2. Please see the attached document for an example of DIMM slot locations. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Bud Yelkin, SSD District Service Manager/Midwest Region and Cesar Jimenez, Production Print/SSD
Solution ID
TAUS0657571EN*
Solution Usage
Description
C5370 shortly after power up.
Solution
bizhub C351/C450/C450P
CAUSE:A loose connection between M27 and PWB-SIF PJ8.
SOLUTION:Follow the wiring from M27 (PWB-MFP cooling fan) to PJ8 ofthe PWB-SIF.There is an intermediate connector on the harness that can easily
become dislodged when the cage containing the circuit boards is removed.Reseat the connector to M27 at the motor.
CAUSE: The PRCB (PWB-MC)has failed and/or possible MFP Controller Board Cooling Fan (FM6) failure.
SOLUTION: Replace the PRCB (p/n A02E H001 06) andif FM6is suspect, replace it(p/n 9313 1400 31 - Item 7 in the Parts Manual).
bizhub C300/C352/C352P
CAUSE: The MFP Cooling Fan motor/2 (M22) has failed or is malfunctioning.
Note :C5370 is notlisted in the Service Manual.
SOLUTION: Replace M22(p/n 4040 M100 00).
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CAUSE:FM7 (MFPB cooling fan) has failed.
SOLUTION: Replace FM7 (MFPB cooling fan) (p/n A0ED M105 00). If theerror codereoccurs after replacing FM7, replace the MFPB board (p/n A0ED H021
02 forbizhub C220 andp/n A0ED H020 02 forbizhub C280/C360 ).
SPECIAL NOTE : Solution contribution by KMBT (Japan);Cesar Jimenez, Production Print/SSD and Tom Kelly, Workgroup/SSD
Solution ID
TAUS0800043EN*
Solution Usage
Solution Usage
Description
FK-502, missing the Forward TX Setting tab.
Solution
SOLUTION: The Forward TX Setting tab will not be displayed if any of the following settings are enabled:
PC-FAX RX Setting
Memory RX
TSI User Box Setting
To check these settings, please perform the following:
2. Select Fax Settings.
3. Select Function Settings.
4. Select PC-Fax RX Setting, Memory RX setting, and TSI User Box Settings.All must be set to "No" or "Restrict."
SPECIAL NOTE : Solution contribution by Malcolm Hibbert and Bill Hall, Workgroup/SSD
Solution ID
TAUS0902412EN*
Description
When powering ON for the first time afterinstalling the USB expansion module (EK-604/EK-605),the MFP fails to start. A clicking sound is heard briefly (2
clicks).
Solution
CAUSE: The socket pins of PJ05 (especially Pin 1, 5V DC) are touching the metal frame and so the5V DC line is shorting to ground. Theangle of metal frame
is bentdownward.
It is suspected that a relay on the DCPU is making the two "clicking" sounds (ON/OFF?) whenpoweringON with the main switch. Time between both
"clicks"isless thanone second.
SOLUTION:In production, contactbetween the tip of PJ05 (Pin 1, Pin 2) and the framehas been eliminated and a mylar sheet is positioned on the entire metal
frame under the PWB. TheUSB connectionhas beenverified asworkingnormallywith the EK-604/EK-605 board.
On current non-modified MFPs, when the problem occurs, please correct the angle of the metal frame.
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Solution ID
TAUS0903078EN*
Solution Usage
Description
The machine displays "Failed To Authenticate" when User Authentication to the MFP is set up and a user is registered. An E-mail address must be entered or
just the @ sign in the E-mail address field otherwise the user will not be able to logon to the MFP. No SMTP or POP3 E-mail has been set up. All SMTP
fields are "grayed out" on the MFP in Administrator mode, so no E-mail service is configured.
Solution
CAUSE: SMTP Authentication has been enabled.
SOLUTION: In PageScope Web Connection (PSWC) under E-Mail TX (SMTP) you will see that the box for SMTP Authentication is checked and an E-mail
address has been entered. Uncheck the box and you will notbe requiredto enter an E-mail address or the @ symbol in the E-mail field of registered users in
order for them to authenticate (logon) to the MFP.Alternately, you can go into Administrator Mode _ Network _ E-Mail Settings _ E-Mail TX (SMTP) _
Screen 6 of 6 and, at screen 6 of 6, enable it and then select Detail. There, disable SMTP Authentication then return to Screen 6 of 6.
SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region and Dave Bruni, Workgroup/SSD
Solution ID
TAUS1002222EN*
Solution Usage
Description
Jam code 9901 (99-01) when attempting to feed transparencies.
Solution
CAUSE: Incorrect transparencies and/or machine settings.
Note :Konica Minolta does not officially support copying/printing of color transparencies.
SOLUTION:The following workarounds can be used.
IMPORTANT : Please remember to informusersabout the color reproduction limitation before proceeding with the following settings.
1. Ensure that the firmware is at version 6B or later.
2. Make the following change in Service Mode.

SW No.: 59
3. After setting switch 59press the following key sequence:
End a Reset a Security Screen: Stop a 0 a Clear.

Push [Engine FW DipSW] a Push [1] a End a Back to Service Mode a Back to Normal Mode/Screen
Turn the Main SW OFF/ON (wait a few seconds between turning the MFP OFF and then back ON).
Note : Service mode fusing temperature also needs to bechanged: about -20 degrees C.
4. Select Paper Type [Thick4] on theMFP panel or the print driver.

There is no OHP Intersheet Support.
When the switch is just turned on in the morning, the Color OHP output quality may be at optimum levels.
Be sure to select [Thick4] and not [OHP].
Output will be counted under [Thick4].
Official color transparency supportIS available for the bizhub C353/C253/C203if the following conditions are met:
1. The firmware version must be version 62 or later.
2. Select Paper Type [Thick4] on theMFP panel or from the printer driver.
Notes :
a. Recommended OHP Paper: CG3700 by 3M (Item #7640000420).
b. OHP Interleave sheet is NOT supported. Although Konica Minolta supports OHP printing/copying utilizing this workaround, Konica Minolta does not
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guarantee the image quality on the OHP to be equivalent to the image quality of other paper types and media.
c. Please refer to attached Marketing Bulletin #08-GB-051. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Forminimum firmware version 26 :

For firmware version 24 or earlier :

Select Paper Type [Thick4] on theMFP panel or the print driver.Please ensure that the following iscompleted first.
1. Set the software switch.

SW No.: 59
2. Set the Security mode.
Security mode a Engine FW DipSW

Select [1]
3. Turn the Main SW OFF/ON (wait a few seconds between turning the MFP OFF and then back ON).
SPECIAL NOTE : Solution contribution by Craig Blyther, ESS;Cesar Jimenez, Production Print/SSD and KMBT (Japan); Terry Littrell, KMBS/Wichita, KS;
Don St.Onge, Workgroup/SSD
Solution ID
TAUS0900426EN*
Solution Usage
Solution Usage
Description
JPEG button is missing under Scan Settings after enabling Vendor2 mode on engine.
Solution
CAUSE:Incorrect DIPswitch setting for this workflow.
SOLUTION: Change DIPSW31 to a Hex value of 01. To do so,follow these steps:
1.Access Tech Rep Mode ( Utility/Counter ? Meter Count ? Check Details ? Stop ? 00 ? Stop ? 01 ).
2.Click on System2 .
3.Press Software Switch Setting .
4.Press Switch No. and enter 31 .
5.Press Hex Assignment .
6.Press ? (right arrow) and enter 1 for the hex value.
7.Press the Fix button.
SPECIAL NOTE : Solution contribution by Rick Veale, ESS and Jim Behrends, Workgroup/SSD
Solution ID
TAUS1000172EN*
Description
Jamming while making copies with Equitrac or other external copy device.
Solution
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CAUSE: Incorrect DIPswitch setting.

SOLUTION: Change DIPSW35 to a Hex value of 05. To do so, use these steps:
1. Access Tech Rep Mode ( Utility/Counter ? Meter Count ? Check Details ? Stop ? 00 ? Stop ? 01 ).
2. Click on System2 .
3. Press Software Switch Setting .
4. Press Switch No. and enter 35 .
5. Press Hex Assignment .
6. Press ? (right arrow) and enter 5 for the hex value.
7. Press the Fix button.
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Solution ID
TAUS1000608EN*
Solution Usage
Description
When printing a document with Half-Fold, the print job stops before the job is completed if total number of pages exceeds fifty (50).
Solution
SOLUTION: Please install attachedfirmware version GC7-90, program file name
A0ED0Y0-F000-GC7-90 for bizhub C360 series.
A00P0Y0-F000-GC7-90 for bizhub C652 series.
A1DM0Y0-F000-GC7-90 for bizhub C652DS/C552DS.
The latest version firmware or system software is also available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
Note : Please refer to attached Release Notes prior to the firmware installation. To view a PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1001129EN*
Solution Usage
Description
The machine wrinkles envelopes even after upgrading the firmware. The machine will feed the envelope through the manual bypass tray within 2.5 seconds
the same as it would for normal paper.
Solution
CAUSE: The MFPB board has failed. This causes the envelope to be fed into the machine within 2.5 seconds the same for normal paper instead of 4.5
seconds for an envelope as the MFPB board does not recognize the setting change.
SOLUTION: Replace the MFPB board (p/n A0ED H020 02) for the bizhub C360 and C280 and (p/n A0ED H021 02) for the bizhub C220 to resolve the issue.
Solution ID
TAUS1001435EN*
Solution Usage
Description
Machine will not power on.Blank display and no main power light.
Solution
CAUSE:The control panel has failed.
SOLUTION:To confirm, please locate the connection for the control panel on the main board and disconnect it.If the machine powers up, please replace the
control panel.
Control Panel Part Numbers
bizhub C203/C253/C353-p/n A02E M710 02
bizhub C220/C280/C360-p/n A0P0 M706 03
bizhub C652/C552/C452-p/n A0P0 M706 03
bizhub C652DS/C552DS -p/n A0P0 M706 03
bizhub C650/C550/C451-p/n A02E M700 01
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bizhub C250/C252/C300/C352-p/n 4038 6052 07

Solution ID
TAUS1001534EN*
Solution Usage
Description
During the LMS repair procedure, after the repair code generated by the License Mangement Server is entered in the Repair Code screen on the MFP,
"Invalidsettings" is indicated.
Solution
CAUSE:Incorrect repair code entry.
SOLUTION:Reenter the correct repair code, press End, then press Apply. Please see the attachedprocedure for further details.To viewthe PDF, you may
Solution ID
TAUS1002412EN*
Solution Usage
Description
When connecting the FS-527 finisher on initial installation to main body, the finisher is not recognized.
Solution
CAUSE:The 24V DCpin on the finisher connector (PJ1 on FSCB) or main body connector (CN100a)is pushed in and not making contact.
SOLUTION:Take connectors apart and pull pin out to original position to make full contact. If deemed necessary, replace FNS Wiring/1 (p/n A0HR N100 02).
SPECIAL NOTE : Solution contribution by Dennis Langenkamp, Blue Technologies, Inc.
Solution ID
TAUS0654011EN*
Solution Usage
Solution Usage
Description
After making copy settings they revert to initial settings when the original is placed on the document feeder (ADF).
Solution
CAUSE: Incorrect user setting.
SOLUTION: To correct the setting, perform the following:
2. SelectAdministrator Setting and enter password.
3.Select System Setting.
4. Select Reset Setting.
5. Select Job Reset.
6. Select When original is set on ADF.
7. Change setting to Do not reset.
8. Exit.
SPECIAL NOTE: Solution contribution by Jim Behrends, Workgroup/SSD
Solution ID
TAUS0902882EN*
Description
The following functions of System Box do not work correctly.
Printing jobs stored in ID & Print box

When conducting ID & Print onUser Authentication (MFP)or Relay Authentication, print job can not be printed out although print job is stored in ID &
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Print box.
Sending a Fax job stored in Re-Transmission box.
When Re-Transmission setting is ON, a Fax job is stored in Re-Transmission box, if re-transmission of specified number is failed such as a communication
fax error. When selecting a Fax job stored in Re-Transmission box from the display panel, the fax job will not appear as a thumbnail.
Confirmation polling TX jobs stored in Bulletin Board box
Polling TX jobs which have been stored in the Bulletin Board box can not be shown because correct password is rejected by discord of encryption key.
But the jobs will be sent to another fax machine by polling TX.
Confirmation documents stored in the Compulsory MEMORY RX User Box.
Documents which have been stored in the Compulsory MEMORY RX User Box can not be shown on Panel, PageScope Box Operator or PageScope Web
Connection.
Solution
CAUSE: This issue occurs because of a bug in the following firmware versions.
bizhub C652/C552/C452:version 58 and earlier

bizhub C360/C280/C220:version 58 and earlier
SOLUTION: Update the firmware to version G00-59 or later.The latest version firmwareisavailable via the Konica Minolta Download Selector. Access the
Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
IMPORTANT :After upgrading the firmware, please perform initialization of AES (encryption key of system box) according to the following procedure.
1. Hold down the "Utility/Counter" key and then turn ON the main switch and sub power switch.
2. After the following screen is displayed, touch "AES" key.
3. After "OK" is displayed on the "AES" key, turn OFF/ON the main switch.
Note : Please refer to attached Release Notes prior to installing the firmware. To view a PDF, Adobe Reader must be installed. Adobe Reader can be
Solution ID
TAUS1000190EN*
Solution Usage
Solution Usage
Description
When installing i-Option LK-105, the machine is indicating Failed to enable.
Solution
CAUSE: The OCR dictionary has not been loaded on the MFP.
SOLUTION: Install the OCR dictionary using the following procedure:
Install Data
Use
To install OCR dictionary data into The HDD via USB memory
Procedure
1. Save data (*.tar) into the root directory of a USB memory.
2. Connect the USB memory device to the machine USB.
3. Select the keys as follows:
[System 2] ? [touch right arrow key] ? [Install Data]
4. Touch [OCR Dictionary].
5. Touch [Set].
6. Press the Start key to install the data.
7. Check result OK is displayed and touch [END].
8. Power cycle the main power switch.
SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD
Solution ID
TAUS1000296EN*
Description
Error message "The connection to the authentication device could not be verified" when using the AU-102.
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Solution
CAUSE:This is a bug in Early firmware.
SOLUTION:Installspecial firmwareto address this issue.
Version
Filename
C220/C280/C360
GC2-88
A0ED0Y0-F000-GC2-88.exe
C452/C552/C652
GC2-88
A0P00Y0-F000-GC2-88.exe
The firmwarehas a function thatdetects the error and applies the countermeasure,allowing the AU-102 to perform initialization and automatic recovery without
displaying the error.
Solution ID
TAUS1000324EN*
Solution Usage
Description
When printing folded booklets, the output will stop after 6-9 sets and the machine will pause. Printing will resume when the FS-527 finisher door is opened,
then closed.
Solution
CAUSE:A firmware bug. A firmware update is required.
SOLUTION:Please install version GC7-90 Special firmware. The firmware is available for download via the Konica Minolta Download Selector:
7. Click on "? Show".
Note : Please refer to attached Program Release Information prior to installing the firmware.
Solution ID
TAUS1000362EN*
Solution Usage
Description
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If a job is sent to the MFP while receiving a Fax job when using PSES + AU-201, the following symptoms may occur.
The data indicator keeps blinking and the job is not printed.
"Connecting to Server" message on the control paneleven if users hold the card over the AU-201.
The panelshuts off.
Solution
SOLUTION: Please update the MFP with Special firmware version GC9-59. The latest version firmware or system software is available via the Konica
Solution ID
TAUS1000377EN*
Solution Usage
Description
When attempting to flash the machine firmware "NG" is displayed for the MFP controller and/or other components.
Solution
CAUSE: There are multiple firmware files in the root directory of the USB thumb drive.
SOLUTION: Delete any other files ending in the ".tar" extension.Only one firmwarefile can be in the root of the USB thumb drive when flashing the machine.
Solution ID
TAUS1000899EN*
Solution Usage
Description
The connection to the authentication device cannot be verified message when using AU-201 or Card Reader with Loadable Driver. No response even when
the card is placed on the card reader.
Solution
SOLUTION: Please installSpecial firmware versionGCP-90 or later for the applicable MFP. The latest version firmware isavailable via the Konica Minolta
PROGRAM FILEMODEL
A0ED0Y0-F000-GCP-90 bizhub C360/C280/C220
A0P00Y0-F000-GCP-90 bizhub C652/C552/C452
A1DM0Y0-F000-GCP-90 bizhub C652DS/C552DS
Note : Please refer to attached Program Releasedocumentation prior to installing the firmware. To view a PDF, you may need to download a free copy of
Adobe Reader.
Solution ID
TAUS1001070EN*
Solution Usage
Description
Administrator cannot access the Administrator mode of PageScope Web Connection (PSWC); password is judged as wrong. However, the same password is
accepted if the administrator tries to access the Administrator mode from the MFP panel.
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Solution
CAUSE: Eitherearly version of firmware is installed or the machine settings are incorrect.
SOLUTION:Confirm installed firmware version and update to the latest if necessary. The latest version firmware or system software is available via the
Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and
more'.
If the firmware is up-to-date, confirm that software switch 25 is set to a valid value according to attached Program Release Information. To view a PDF, you
may need to download a free copy of Adobe Reader.
Example :bizhub C220/C280/C360
Function version 1 (initial FWup to version 59)? software switch 25 must beset to 0x10 (00010000)
Function version 2 (from version 88) ? software switch can be set to 0x10 (00010000) or 0x20(00100000)
Solution ID
TAUS1001114EN*
Solution Usage
Description
Toner indicator level gauge not reading correct level. It indicates that toner is almost depleted, yet the installed Toner Cartridge is almost full.
Solution
CAUSE: Toner cartridge was replaced prior to the "Replace toner cartridge<C, M, Y, K>" message indication.
SOLUTION: Toner indicator level gauge will reset only after a "Replacetoner cartridge" message and will not reset when a "Toner <C, M, Y, K> is
low. Replace when indicated" message is displayed.
Solution ID
TAUS1001286EN*
Solution Usage
Description
AU-211P, after properly setting upthe CAC device, the machineindicates "Failed to authenticate at login" error.
Solution
CAUSE:LDAP w/SSL is not enabled.
SOLUTION:Enable LDAP w/SSL:
2. Select Soft Switch Settings.
3. Switch No. 44.
4. Change Bit 1 to ON.
IMPORTANT : WHEN DEALING WITH GOVERNMENT ACCOUNTS,BEFORE CHANGINGTHIS SETTING, PLEASE CONFIRM WITHTHE
CUSTOMER'S IT DEPARTMENT BECAUSE THIS FEATURE MAY NOT BE ALLOWEDAT CERTAIN SITES.
Solution ID
TAUS1001456EN*
Solution Usage
Description
Scan to E-mail error codes are represented by fractions.
Solution
CAUSE:The machine measurement setting is set to Inch (fraction).
SOLUTION:Please perform the following to correct the error code message:
1.Press Utility/Counter.
2.Select User Settings.
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4.Select Measurement Unit Settings.

5.Change setting from Inch (fraction) to Inch (numerical value).
Scan to E-mail error messages should nowdisplay as desired.
Solution ID
TAUS1001502EN*
Solution Usage
Description
How to enable Print Passthough when Vendor mode is turned on.
Solution
Print Passthough has been incorporated into standard firmware.Use this procedure to enable it.
1. Ensure thateither Vendor Mode or Key Counter IF Vendor Mode is turned on.
2.Press Utilitybutton.
3.Log in to Admin mode.
4.Select Security Setting.
5. Select Function Management Setting.
6.Select Usage Setting for Each Function.
7.Press the OFf selection for Print.
8.Select OK and exit to main screen
This area controls what is being monitored via Vendor functions, and controls if a function (Copy, Print, or Scan) is monitored, not monitored,or disabled
completely.
On= Monitored for Vendor function
Off = Not monitored
Restrict = this functionis disabled
Solution ID
TAUS1002001EN*
Solution Usage
Description
"Failure: Get Open API version" error when trying to import anything from the selected device.
Solution
CAUSE: The current management version, version 3, has not been selected.
SOLUTION:Change the management version to version 3 by performing the following:
Firmware upgrading procedure from 1st Version to 2nd Version "Function Version3"
1. Install the Firmware of 2nd Version to MFP. For details, please refer to the Service Manual.
2. If 1st version movie data has been already installed, delete it in Service Mode.
3. Install 2nd version movie data to MFP.
4. Change Software Switch Setting to the following in Service Mode.
Switch No.: 25
HEX Assignment: 20
5. Turn OFF/ON the main switch.
To see what management version you are at currently, review your machine configuration page. Toview thelocation of the management function version,
please see the attached PDF document.To viewthe PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1002366EN*
Solution Usage
Description
The machine hangs (locks) up at the hourglass at power on.
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Solution
CAUSE:Corrupted memory.
SOLUTION: Enter the Service Mode, select the State Confirmation Mode then Memory/HDD Adjustment. Run the memory check (rough, then detail).If NG is
displayed, note which part of the memory has failed.If Work 0 or Work 1 is indicated, replace the DIMMs (p/n V865 3000 26). If File 0 or File 1 is indicated,
replace the MFP board (p/n A0ED H021 02 for the bizhub C220 or p/n A0ED H020 02 for the C280/C360 ).
Solution ID
TAUS1002443EN*
Solution Usage
Solution Usage
Description
The transmission report does not display the first page of the fax after the TX report prints. (FK-502/FK-508)
Solution
SOLUTION: Please perform the following steps to enable an image on the TX report:
2.Select Fax .
3.Select List Output .
4. Select TX Result Report .
5. Select With Image .
6. Please send a test fax after making the above adjustment to ensure that the image is on the page.
Solution ID
TAUS1100118EN*
Description
MFP occasionally fails to acquirethe TCP/IP address fromDHCP server. (The TCP/IP address is configured with AutoIP addressing.)When it happens, MFP
will try to acquire the TCP/IP address with another protocol enabled. Even when the TCP/IP address could not be configured with other protocols, AutoIP
addressing will be used, and one of the TCP/IP addresseswithin the 169.254.1.0 to 169.254.254.255range will beassigned.
Solution
CAUSE: This is a firmware bug.
SOLUTION: Please install firmware version GCU-B8.
bizhub C360/C280/C220version GCU-B8 (File Name: A 0ED 0Y0-F000-GCU-B8.exe )

bizhub C652/C552/C452 version GCU-B8 (File Name: A 0P0 0Y0-F000-GCU-B8.exe )
bizhub C652DS/C552DSversion GCU-B8 (File Name: A 1DM 0Y0-F000-GCU-B8.exe )
Solution ID
TAUS0902588EN*
Solution Usage
Description
The machine indicates the video data is missing and the amber light on the scanner is flashing.
Solution
CAUSE: The video data is missing from the HDD. This is usually caused by formatting the HDD but can also occur by replacing the HDD. This is a new
feature on these models which provides a video to help the customer perform various functions on the machine.
SOLUTION: Reload the video data after downloading it from the download selector for the appropriate model. Once the data is loaded on a USB drive, install
the USB drive to the firmware port on the machine. Enter the service mode and select system 2. Using the arrow at the top of the page, scroll to the second
page and select install data. Select video and press the print key. The video data will then be installed to the HDD and correct the problem.
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Solution ID
TAUS0903116EN*
Solution Usage
Description
C-C152 error code at machine power up. Unable to load scanner firmware to the machine or the error is indicated after installing firmware.
Solution
CAUSE:A fault is detected during ROM contents check of the IPB.
SOLUTION: Reflash scanner firmware and if the issue persists, replace the REYB/SCAN PWB I/F (p/n A0ED H01A 01).
Solution ID
TAUS1002245EN*
Solution Usage
Description
Unable to print or scan from a USB device.
Solution
CAUSE:The specified functions are disabled by default.
SOLUTION:To enable print and scan functions via USB please follow these instructions.
1.Enter Administrator mode.
3.Select User Box Settings.
4.Select External Memory Function Settings.
5.Modify print and scan to allow enabling these functions.
Solution ID
TAUS0902443EN*
Solution Usage
Description
When scanning to PDF or Compact PDF, PDFs are corrupted. Errors may occur when opening the resulting files, either shortly after installation orsome time
later.
Solution
CAUSE: Updated firmware is required. This behavior is related to firmware version 50.
SOLUTION: Upgrade the firmware to version 54 in any machine running an earlier version. The upgrade should be done at setup or the next service call,
whichever occurs first.
The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS
Note : Please refer to attached Bulletin Number 7102. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free
from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Solution ID
TAUS0902611EN*
Solution Usage
Description
Intermittent CD38E. The code may be indicated hourly.Even turning themain switch OFF/ONmay not reset the code.
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Solution
CAUSE: CD3xx signifies a NVRAM data error.
SOLUTION: Ensure that the Base firmware is version G00-B4 or later. If so, perform a Data Clear and reformat the Hard Disk Drive (HDD). If this does not
resolve the error code, replace the NVRAM.
Notes :
1.When the stored datais lost due topossible NVRAM corruption, backup data can be used for restoration. NVRAM data backup is automatically performed
every hour and backup can also be performed manually with the following setting.
[Service Mode]
?
[Enhanced Security]
?
[NVRAM Data Back Up]
IMPORTANT :All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated.If a request is received without an
Before replacing the NVRAM, thoroughly troubleshoot the problem. The NVRAM should be replaced only as the last resort. Many times replacing it DOES
NOT solve the issue and, when it does, only a setting in the NVRAM may have caused the problem.
The NVRAM can be ordered via the Online Technical & Special Program order form located within MyKonicaMinolta.com:
a. Login to MKM.com.
b. Select the Service tab.
c. Select Warranty, Repair, & Special Programs (menu at left side of screen).
d. Click on Warranty Services & Technical/FOC Programs (in center of screen).
e. Select NVRAM/BRU Replacement Program and completely fill in the NVRAM/BRU Replacement RA/Claim form.
2. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Performing a Data Clear
IMPORTANT : Prior to the Data Clear:
The one touches will be erased so it is recommended to export the addresses from the machine.
The E-mail information will be erased so please export the Device information from the machine.
Make a note of the TCP/IP address configuration as the machine will be reset to DHCP.
Backup any account codes with PageScope Data Administrator.
Data Clear
1. Enter Tech Rep Mode.
2. Press System 1.
3. Press Initialization.
4. Press Data Clear and then the Start key.
5. Power machine OFF/ON when prompted.
Note : After the Data Clear:
Reinstall the HDD under System 2/HDD and power the machine OFF/ON.
If a Fax is installed, set the target back to U.S. in System1/Marketing.
Reinput the TCP/IP address information.
Import the address book and device settings.
Reformatting the HDD
[Service Mode] ? [State Confirmation] ? [Memory/HDD Adj.] ? [HDD Format]
bizhub C452/C552/C552DS/C652/C652DS
1. Touch [HDD Formatting].
2. Select [Yes] on the confirmation screen and touch [OK].
3. TurnOFF the main power switch and turn itON again after waiting for more than 10 seconds.
1. Touch [Physical Format].
2. Press the Start key to start the formatting sequence.
3. The sequence will be automatically terminated as it is completed.
4. TurnOFF the main power switch and turn itON again after waiting for more than 10 seconds.
Note : If the issue persists or you are unable to reformat HDD, replace the HDD (p/n A0ED M720 00). The bizhub C220 Hard Disk Drive is an option
(HD-515) and can be ordered using Item #A11CWY1.
SPECIAL NOTE : Solution contribution by Jim DiSarro and Dave Bruni, Workgroup/SSD
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Solution ID
TAUS0902674EN*
Solution Usage
Description
Code CC180 at power ON.
Solution
PROBABLE CAUSES:
1. Lack of the device driver when enabling the AU-201H in the Billingmode. TheMFP does not recognize the AU-201 at startup.
Install the loadable device driver for the AU-201H andfollowthe attached installation instructions.To view a PDF, you may need to download a free copy of
Adobe Reader.
bizhub C280/C360 only (Fiery IC-412 not recognized at power up)

2. Incorrect switch settings on the MFPB board in the main body when installing the video interface board (VI-505).
Place switches 1 and 2 on the MFPB board the up position. Refer to step 9 on page 4 of the attached VI-505/IC-412 Installation Manual.
3. VI-505 relay board is not seated properly or has failed.
Reseat or replace VI-505 relay board (Item #A0YEWY2 - Interface Kit for IC-412).
SPECIAL NOTE : Solution contribution by Craig Blyther, ESS and Jim DiSarro/Jim Behrends, Workgroup/SSD
Solution ID
TAUS0902675EN*
Solution Usage
Description
The CSRC (CS Remote Care) Initial Transmission button is missing after configuring the engine for simplex HTTP or E-mail (one-way) communication.
Solution
CAUSE: The engine serial number entered in Service Mode isshorter than 13 digits.
SOLUTION: To enter the correct serial number and confirm the HTTP or EMAIL settings, perform the following:
1.Open the right-hand cover (housing the duplex unit and bypass tray). The serial number is located on white sticker with barcode.
2.Close the cover.
3.Enter Service Mode by pressing [Utility/Counter], [Meter Count], [Job Details], [Stop], [00], [Stop],[00].
4. Press [System1].
5.Press [Printer]; thenenter the correct serial number.
6.Power the sub switch and the main switch OFF/ON.
8. Press [CS Remote Care].
9.Press [ID CODE].
10.Enter a7 digit code.
11.Enter the [ID CODE] again.
12.Press [Detail Setting].
13.Press [Basic Setting].
14.Press the[Initial Transmission] button.
15.Verify that the HTTP URL or vCare/CSRC Email address is listed under Device ID.
16.Press [Initial Transmission] in the bottom right hand corner to have the engine send the vCare/CSRC Setup request.
SPECIAL NOTE: Solution contribution by Rick Veale, ESS
Solution ID
TAUS0902731EN*
Solution Usage
Description
Job Reservationnot available with Vendor 2 enabled. Cannotscan the next job until previous printing is complete.
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Solution
CAUSE: This is specification for the machine.
SOLUTION: The modification necessary for this change is too extensive. No product change requests will be accepted.
Solution ID
TAUS0902896EN*
Solution Usage
Description
When turning ON the main switch of the MFP, the MFP may not connect to the network. This happens when the MFP'sIP address is not recognized, causing
a conflict with another IP address on the network.
Solution
CAUSE: This is caused by a firmware bug.
SOLUTION: Special firmware(GC6-57 GCB-57 A0ED0Y0-F000-GCB-57.exe) is available to resolve this situation.
SPECIAL NOTE: Solution contribution by Craig Blyther, ESS
Solution ID
TAUS0902906EN*
Solution Usage
Description
The lock function of the cassette tray (1st and 2nd) might not work.
Solution
CAUSE: Lock lever(s) binding.
SOLUTION: Clean the lock lever(s)with alcohol. If still binding,reset the lock spring balance. Please refer to attached documentation for details. To viewthe
PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution ID
TAUS0902979EN*
Solution Usage
Description
FK-502, the data light keeps flashing orthe operation panel is not responsivewhen sending or receiving faxes.
Solution
CAUSE:This is caused by early firmware or mismatched firmware versions.
SOLUTION:Download and install the latest available firmware(minimum version is G00-59). The latest firmware is available for download via the Konica
Minolta Download Selector.
Notes :
a. Reports for this issue have the optional fax unit installed.
b.The problem can be intermittent and may not show in the job history.
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Solution ID
TAUS0903011EN*
Solution Usage
Description
C-5601 when printing a solid red image (R color 255 steps).
Solution
SOLUTION: Download and install the latest available firmware (minimum version is G00-59). The latest version firmware or system software is available via
the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware
and more'.
Please refer to attached Release Notes prior to installing the firmware. To view a PDF, Adobe Reader must be installed. Adobe Reader can be
Solution ID
TAUS1000187EN*
Solution Usage
Description
Front door open message might still be indicated even if the front door isclosed.
Solution
CAUSE: Torsion Coil spring (p/n A0ED 1367 00) at front door switch (MS1) is misshaped. The lever of the front door goes into the space shown in attached
document preventingthe lever of the front doorfromcontacting MS1.
SOLUTION: Replace Torsion Coil Springwith themodified one (p/n A0ED 1367 01).
Note : Please be aware that this part may not be readily available as this is a recently released modification.In the interim, replace the spring with the
current style. Please see attached Parts Manual page as a reference. To view a PDF, you may need to download a free copy of Adobe Reader.
Solution ID
TAUS1000213EN*
Solution Usage
Description
Installation of OpenAPI application may fail after installing firmware version G00-88 or later.
Solution
CAUSE: Region Code not set.
SOLUTION: When installing the OpenAPI application, please perform the Region Code setting procedure as shown in the attached documentation. To
Solution ID
TAUS1000259EN*
Solution Usage
Description
Open section indication shown for the Saddle stitcher SD-509.
Solution
CAUSE: Open or loose connection on the SDCB.
SOLUTION: Reseat all the connections on the SDCB. If the problem persists, replace the SDCB (p/n A10D H100 03).
Solution ID
TAUS1000481EN*
Solution Usage
Description
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After installing the OCR dictionary and trying to scan, the machine will prepare the searchable PDF but never send the scan to its destination.
Solution
CAUSE: After updating to Base firmware version 88 (2nd enhancement functions) the function level was not changed.
SOLUTION: Please change the function level to version 3. To change function level in Service Mode:
2. Touch [Switch No.] and enter the intended switch number with the ten-key pad.
Software Switch No.: 25
3. Touch [Bit Assignment].
4. Use [?] or [?] to select a bit. To set the bit, enter 0 or 1 with the ten-key pad.
5. To set the bit in hex, touch [HEX Assignment] and use the ten-key pad and [A] to [F]
keys to enter numbers and characters.
HEX Assignment: 20 => Function Version3
HEX Assignment: 10 => Function Version2
6. Touch [Fix].
Solution ID
TAUS1000690EN*
Solution Usage
Description
"Create User box" function has no Public box button present, only Confidential.
Solution
CAUSE: When a hard disk is not installed the use of Public/Personal User box is unavailable.
SOLUTION: Check the condition of the HDD. HDD must be installed and detected by MFP. Unset the HDD, power cycle the MFP then reset the HDD to
Installed . HDD may have to be reformatted if corrupt.
SPECIAL NOTE : Solution contribution by Jim DiSarro, Workgroup/SSD, SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID
TAUS1000720EN*
Solution Usage
Description
C2355 error when powering up.
Solution
PROBABLE CAUSES:
1. Transfer belt cleaner cooling fan motor (FM6) failing to turn.
Check FM6controlsat thePRCB, CN127 and CN126,then reseat connectors.Check the fan for possible overload/short.Replace FM6 if necessary(p/n 9J03
M100 00).
2. PRCB failure.
Check if ICP2 on the PRCBis OPEN.Replace the PRCB if necessary (p/n A0ED H001 03).
Solution ID
TAUS1000726EN*
Solution Usage
Description
Unable to access the User Box. When attempting to access the User Box the button is missing.
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Solution
CAUSE: The hard drive has failed.
SOLUTION: Please replace the hard drive.
bizhub C250/C250P/C252/C252P/C300/C351/C352/C352P/C450/C450P: HD-501 (p/n 9J06 M705 00)

bizhub 600/750: HD-503 (Item #15NL)
bizhub 601/751: HD-510 (Item #A0P7WY1)
bizhub C203/C253/C353/C451/C550/C650: (p/n A00J M723 00)
bizhub C353P/magicolor 8650DN: HD-508 (Item #A0DDWY0)
bizhub C662/C552/C452/C552DS/C652DS: (p/n A0ED M720 00)

bizhub C280/C360: (p/n A0ED M720 00)
bizhub C220: HD-515 (Item #A11CWY1)
Note : The Hard Disk Drive(HDD) is notincludedwith the bizhub C220. It is considered an option. The hard disk must be installed in advance when installing
the mount kit (MK-720). Additionally, some functions or options are available only when the hard drive is installed.
Solution ID
TAUS1000829EN*
Solution Usage
Description
The machine displays the error 913 when scanning to a USB device.
Solution
CAUSE: An incorrect file name format has been applied to the file prior to scanning.
SOLUTION: When naming the file prior to scanning, only underscores can be used. The use of commas and periods will generate the error as they are not
the correct naming convention for the machine.
Solution ID
TAUS1000870EN*
Solution Usage
Description
When attempting to save to external memory (USB memory stick), the "Save Document" button is grayed out and otherbuttons are not showing up on main
display panel. This occurs when inserting aUSB stick in the USB port.
Solution
CAUSE: Incorrect permissions. [Save to External Memory] and[External Memory Document Scan] are set to[Restrict].
SOLUTION: To set permissions to [Allow], perform the following:
1. Enter Administrator Settings mode.
2. Select [4 User Authentication/Account Track] ? [User Authentication].
3. Select [2 User Registration] setting.
4. Select User.
5. Go to Public by pressing the up arrow.
6. Select Public.
7. Select Edit.
8. Select [Function Permission].
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9. Go to page 2.
10. Set [Save to External Memory] to [Allow].
11. Set [External Memory Document Scan] to [Allow].
Solution ID
TAUS1000898EN*
Solution Usage
Description
When using Stamp/Composition functions (example: Watermark)with 12-hour time notation,the timeshows as "0:xx AM" between midnight and 1:00 AM, and
as "0:xx PM" between noon and 1:00 PM.
Solution
PROGRAM FILEMODEL
Adobe Reader.
Solution ID
TAUS1000936EN*
Solution Usage
Description
When selected in the driver, Binding Position, is not applied. Binding is alwayson the left.
Solution
CAUSE:An incorrect setting in the User settings for the printer.
SOLUTION:To correct, perform the following:
1. Select Utility.
2. Select User settings.
3. Select Printer settings.
4. Select Basic settings.
5. Use the arrows to go to the second screen.
6. Select Binding Direction Adjustment and change the setting to Productivity Priority and save the setting.
SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD
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Solution ID
TAUS1000952EN*
Solution Usage
Description
When receiving and printing fax documents, the message "Load paper into the Bypass Tray and set the paper in the correct position" is indicated on the
control panel even though the paper in the feeding tray is not empty.
Solution
SOLUTION: Please installSpecial firmwareversion GCH-90. The latest version firmware or system software is available via the Konica Minolta Download
Note : Please refer to attached Program Release Information prior to installing the firmware. To view a PDF, you may need to download a free copy of
Adobe Reader.
Solution ID
TAUS1000977EN*
Solution Usage
Description
FS-527/FS-529, when a Paper Size/Incorrect Type jam occurs using Job separator, guidance operation finishes with "Contact your administrator" error even if
the jam is removed.
Solution
PROGRAM FILEMODEL
Adobe Reader.
Solution ID
TAUS1001034EN*
Solution Usage
Description
When using Active Directory with External Server, if the wrong password is entered for the MFP only once, account is locked out even if 3 invalid logon
attempts is selected for the Account Lockout threshold setting.
1. On the MFP, set the Active Directory with External Server.
2. Select 3 invalid logon attempts in Account Lockout threshold setting in Active Directory.
3. Log into the MFP by using wrong password.
Result = The account is locked out.
Note : If the account is not locked out the first time, it will be locked out on the second input of an incorrect password.
Solution
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SOLUTION: Please installattached Special firmwareversionGCT-90. The latest version firmware or system software is also available via the Konica Minolta
Adobe Reader.
Solution ID
TAUS1001058EN*
Solution Usage
Description
When printing a PCL file, the following mayoccur:
Solid lines printed as dotted lines.

Fonts are printed in the wrong position.
Bitmap image is not printed properly.
Solution
SOLUTION: Please installattached Special firmwareversionGCT-90. The latest version firmware or system software is also available via the Konica Minolta
Adobe Reader.
Solution ID
TAUS1001190EN*
Solution Usage
Description
CD272 after disabling the HDD for test purpose and switching OFF/ON the MFP. Unable to enter the Service Mode to enable the HDD again, which is
necessary to get rid of the trouble code.
Solution
CAUSE: Incorrect procedure.
SOLUTION: Please follow these steps in sequence.
1. SwitchOFF the MFP
2. Remove the optional i-Option memory.
3. SwitchON the MFP and enter Service Mode.
4. Enable HDD.
5.Exit Service Mode and switchOFF the MFP.
6. Reinstall the optional i-Option memory.
7. Check MFP functions.
SPECIAL NOTE : Solution contribution by KM Europe (BEU) and David Silverstein, Workgroup/SSD
Solution ID
TAUS1001230EN*
Solution Usage
Description
With the FS-527 and PK-517 installed, the Punch, Thick 3 and Duplex 2nd Side modes cannot be selected at the same time.
Solution
SOLUTION: Install firmware version G00-B4. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access
the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS1001260EN*
Solution Usage
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Description
Scan to Me button not displayed when using RightFax mode.
Solution
Solution ID
TAUS1001290EN*
Solution Usage
Description
Even when "On" is selected in Admin ? System settings ? Restrict User Access ? Restrict Operation ? Restrict Broadcasting, it is possible to select 2 or more
destinationsfrom Program address.
Scan to E-mail Example
1. Choose one address from Address book.
2. Press Program key, and then choose the address from Program address.
Solution
Solution ID
TAUS1001306EN*
Solution Usage
Description
After a PDF consisting of A4 and Letter sizes is printed from the LCT once, the size setting of the LCT is altered.
Reproduction Procedure :
1. Utility ? User Settings ? Printer Settings ? Basic Settings ? A4/A3 LTR/LGR Auto Switch: ON
2. At PDF "File" ? "Print" and make sure that the "Choose paper source by PDF page size" is enabled.
3. After that go to "Properties" locatedto the right upperside of the window, and make sure that the "Paper Tray" setting is "LCT".
4. "Please set paper in Tray 3." willappear on the operation panel.
5. Open the paper tray, and close it again. You should be able to press the "Complete" button,then the job will finish.
Solution
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Solution ID
TAUS1001336EN*
Solution Usage
Description
"Printing when receiving a fax" message, then CE004 error code without printing the fax.
Solution
SOLUTION: Install firmware version G00-B4. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access
the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS1001440EN*
Solution Usage
Description
Firmware update using Internet ISW may fail.An error message will be indicated on the controlpanel, and then if you turnthe main powerOFF/ON, the
MFPwillstart with the original installed version. This happens with firmware version G00-88 or newer installed.
Solution
SOLUTION: Please update the firmware by USB with attached version GCC-B4 and read attached Program Release Information prior to installation. To
Note : The latest version firmware is alsoavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Solution ID
TAUS1001443EN*
Solution Usage
Description
The Daylight Saving setting is not reflected in the time zone of the E-mail header.If you receive and openE-mail sent from MFP with E-mail client software
such as Microsoft Outlook,the indication of thesent timewill be offif you compare the time withE-mail sent from other E-mail software (Mail User Agent,
MUA).
Solution
SOLUTION: Please install firmware version GCC-B4 or later. The latest version firmware or system software is available via the Konica Minolta Download
Solution ID
TAUS1001444EN*
Solution Usage
Description
The HDD installation setting is changed from Installed to Not Installed automatically.
Solution
CAUSE: The firmware has a HDD protection control for certain internal errors. It stops access to the HDD by changing the HDD installation setting to Not
Installed when the error is detected.
SOLUTION: The firmware has been modified to not change the HDD setting. Please install firmware version GCC-B4 or later. The latest version firmware or
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bizhub C360
system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
Solution ID
TAUS1001569EN*
Solution Usage
Description
Code CC211 during initialization. This code is not listed in the Field Service Manual.
Solution
CAUSE:The MFP Hard Disk Drive (HDD) setting is set to "Not Installed".
SOLUTION:"Install" the HDD using these steps:
1. EnterService Mode.
2.Touch System 2.
3.Touch HDD.
4.Touch Installed.
5.Touch End; thentouch Exit.
6.Cycle the power OFF/ON.
Note :The CC211 code is a communication error between the HDD and theauthentication device. The HDD may have some malfunction if the steps above
do not resolve the situation.
Solution ID
TAUS1001817EN*
Solution Usage
Description
When User Authentication with Active Directory Server is used, the MFP does not receive the Scan to Home or Scan to Me destination fromActive Directory if
the user login to the MFP isthe User Principal Name (UPN).
The "From" address when using the Scan to E-mail function will be the E-mail address of the administrator since the E-mail address of the login user is not
retrieved from Active Directory.
Solution
CAUSE: Early firmware is installed or a software switch configuration is incorrect.
SOLUTION: Install minimum firmware version G00-B4 andconfigure software switch 41 to hex 08. The latest version firmware or system software is available
via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
Solution ID
TAUS1001913EN*
Solution Usage
Description
If Job Log Settings is ON, the following symptoms may occur when multiple print jobs are continuously saved in User Box.
CE002 occurs.
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bizhub C360
Operation panel lock-up occurs.

To reproduce:
1. Select "ON" for Job Log Settings.
2. The multiple print jobs are continuously saved in user Box.
Solution
Solution ID
TAUS1001914EN*
Solution Usage
Description
Device locked error may occur while reading Copy Protection data from MFP via the Copy Protection Utility. To reproduce:
1. Register Copy Protection data in MFP.
2. Read Copy Protection data from MFP via the Copy Protection Utility.
Solution
Solution ID
TAUS1001917EN*
Solution Usage
Description
When printing a file with B/W data only by using the Direct Print function, it is counted as color. To reproduce:
1. Print a PCL file with B/W data only by using Direct Print function.
2. It may counted as color.
Solution
Solution ID
TAUS1001969EN*
Solution Usage
Description
IT IS TIME FOR THE SCHEDULED INSPECTION OF THE DEVICE message.
Solution
CAUSE: The Maintenance Counter message count is improperly set.
SOLUTION:To resetthe counter, perform the following:
1.Press the Utility/Counter key.
2.Access the Tech Rep Mode.
3.Touch [Counter] on the touchscreen.
4.Touch [Maintenance] on the touchscreen.
5.Touch [Maint.-set] on the touchscreen.
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6.Press the Clear key.The Maintentance-Set value should be displayed as [0].

7.Touch [Maint.-Count] on the touchscreen.
8.Press the Clear key.
9.Touch [END] on the touchscreen.
10.Touch [Exit] on the touchscreen.
Solution ID
TAUS1002068EN*
Solution Usage
Description
Incorrectjob output sequence when using the ID & Print feature.
Solution
CAUSE: Firmware needs to be upgraded.
SOLUTION: Install special firmware version GD9-B4 and set SoftwareSwitch 78 to:
Hex Assignment = 01 :Jobs are printed in order of completing the processing Job. (Default)
Hex Assignment= 04 :Jobs are printed in order of when themachine starts receiving the print jobs.
If all Jobs in ID & Print Box are selected and printed, jobs are printed in the orderthat they finished being processed.
Notes :
1.This firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
2. Please refer to attached Program ReleaseInformation prior to firmware installation. To viewa PDF, you may need to download a free copy of Adobe
Reader.
Solution ID
TAUS1002080EN*
Solution Usage
Description
The Job Details button is not present. In addition, the Authentication/Account Track button is missing from the Administrator mode. In the Users Settings
mode, the Copy Screen and Fax Active Screen buttons are missing from the Custom Display menu.
Solution
CAUSE: The machine is connected to an external counter device.
SOLUTION:This is normal operation when an external counting device is enabled in the Billing Setting mode.
Solution ID
TAUS1002095EN*
Solution Usage
Description
After installing the DF-617 to the main body, the following symptoms may occur after the MFP is powered ON.
DF-617 is not detected by main body.

"Paper of matching size is not available" message without putting original paper on the glass.
Solution
CAUSE: A pin (or pins)insidethe ADF connectormay bebent and not making contact.
SOLUTION: If the DF-617 detection failureoccurs, please check the pinsin theADF connector first.Carefully straighten the pin(s) if one or more are bent. If it is
not possible tostraightenthepin(s), please replace the ADF wiring (p/n A0HU N100 00).
Note :For more detail, please refer to attached documentation. To viewthe PDF, you may need to download a free copy of Adobe Reader.
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bizhub C360
Solution ID
TAUS1002106EN*
Solution Usage
Description
When UK-203 (additional memory for i-Option) is installed, the Operation Panel becomes dark and unresponsive.
Solution
CAUSE: Incorrect data was programmed on the standard DIMM by the manufacturer. The programmed value on the DIMM which controls the access timing
from the CPU is mismatched between the standard DIMM (on PWB-MFP) and additional i-Option DIMM (UK-203).
SOLUTION: If installing the UK-203, please replace the DIMMon the PWB-MFPwith the reprogrammed one (FOC DIMM - p/n 9981000389).The affected
machine serial numbers are:
U.S.
bizhub C360: A0ED011010099 a A0ED011010770 (672 units)
Canada
bizhub C220: A0ED083000446 a A0EDT83000282 (160 units)
To obtain a free-of-chargeDIMMpleaseadhere tothe following procedure:
SSD REPLACEMENT PART(S) CLAIM ORDERING PROCEDURE
Part(s) can be ordered via the online SSD Solutions RA/Claim form which is accessible in MyKonicaMinolta.com a Service a Warranty, Repair &
Special Programs a Warranty Services & Technical/FOC Programs a SSD Technical Solutions Claims a New RA/Claim form. Click on the "SSD
Solution: Select "link and select the appropriate Solution ID from the SSD Programs List. The choice will thenfill ina description of the associated part and
the part number that will be shipped. Under this SSD program, KMBS will ship theDIMM at LDN Pricing. Upon receipt of the defectiveDIMM at the KMBS
Warranty Recovery Center, KMBS will issue a credit to reverse theDIMM Warranty Advance Exchange charge.
All parts will be shipped via UPS 2-day Air Service, and an automated E-mail will be sent to the submitting KMBS Customer confirming the shipment. In
addition the E-mail will provide KMBS claim number, part(s) order status and the UPS Tracking Number for the delivery.
IMPORTANT : Please create a ticket via the web and perform the FOC procedure. Callingthe Hotline for an SSD ProblemTicket number is not required
to order the FOC parts.
Note : Please refer to the attached DIMM replacement instructionsfor additional details. To viewthe PDF, you may need to download a free copy of Adobe
Reader.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Gabe Smith, ESS
Solution ID
TAUS1002313EN*
Solution Usage
Description
Unable to enter Low Power mode.
Note : When in Power Saver mode machine will awaken out of sleep.
Solution
CAUSE: Documents may still be in the ADF or on the glass.
SOLUTION:Please be sure thatthere areno documents in the ADF orno documents are on the glass with ADF cover open.
Solution ID
TAUS1002365EN*
Solution Usage
Description
If youselect 100Mbps/Full Duplex in Admin a Network Settings a Detail Settings a Device Setting, it takes 30 seconds or more to display the contents
of PageScope Web Connection (PSWC). This happens when logging in to PSWC or clicking the icon for Network, Maintenance or Security, etc.
Solution
SOLUTION: Please install firmware version GC1-B8. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Note : The symptom happens when selecting 100Mbps Full Duplex, and does not happen when selecting 100Mbps Half Duplex or Auto.
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bizhub C360
Solution ID
TAUS1002368EN*
Solution Usage
Description
CD251 is indicated at power ON.
Solution
CAUSE:Incorrect setting.
SOLUTION:Enter the Service Mode, select System 2 then Option Board Status.Set JPEG to "Unset."
Solution ID
TAUS1002396EN*
Solution Usage
Description
When using the Scan to E-mail function, the "From" address field changes from user E-mail address into administrator E-mail address if users log out before
completing the E-mail transmission.
1. Set up the MFP Authentication function to logon to Active Directory.
2.Log into AD with MFP Authentication and choose Scan to Me function.
3. Scan amulti-page document.
4. Log off before E-mail is sent.
Solution
CAUSE: Bug in the firmware.
SOLUTION:Please install the following firmware according to model.
Notes :
1.The latest version firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
2. Please refer to attached Release Notes prior to firmware installation. To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Paul Santangelo, ESS
Solution ID
TAUS1002430EN*
Solution Usage
Description
"Please Wait" is displayed even after the main powerturned OFF/ON, This occurs only when the MFP is configured with User Authentication enabled along
with Public User enabled (ON) without login.
Solution
CAUSE:This is caused bya firmware bug.
SOLUTION:To resolve this issue,install special firmware ver GC5-B8.
The firmware is available for download via the Konica Minolta Download Selector:
7. Click on "? Show".
Note : Please refer to attached Program Release Information prior to installing the firmware.
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bizhub C360
Solution ID
TAUS1002466EN*
Solution Usage
Description
FS-526/FS-527, The output tray has reached its capacity message before reaching the maximum tray capacity if many one page jobs are printed.
Solution
CAUSE: Firmware needs to be upgraded.
SOLUTION: Install special firmware version GD9-B4. This firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD
Note: Please refer to attached Program ReleaseInformation prior to firmware installation. To viewa PDF, you may need to download a free copy of Adobe
Reader.
Solution ID
TAUS1002523EN*
Solution Usage
Description
After connecting to the MFP with PageScope Box Operator there areno files displayed for any boxes.
Solution
CAUSE:Incorrect setting.
SOLUTION:To enable display of the files in PageScope Box Operator, perform the following:
2.Select Security Settings.
3. Select Function Management Settings.
4. Select Network Function Usage Settings and set it to "On."
Note :On some models, Network Function Usage Settingsmust be set to"Enable" instead of "On."
Solution ID
TAUS1100028EN*
Solution Usage
Description
Various error codes, such asC2152, C2253,C3201 and C5102 may be indicatedas theMFP begins to run through stabilization.All the errors are drive
motorrelated.
Solution
CAUSE: The MFP power supply is failing.
SOLUTION: Replace the power supply (p/n A0ED M400 03).
Solution ID
TAUS1100060EN*
Solution Usage
Description
The following symptoms may occur if performing Scan to SMB or Scan to FTP continuously.
MFP reboots
MFP locks up
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bizhub C360
Solution
CAUSE: Firmware update is necessary.
SOLUTION:
SOLUTION: Please install special firmware version GCU-B8.

Solution ID
TAUS1100061EN*
Solution Usage
Description
When printing the job continuously, MFP maylock up (freeze).
Solution
CAUSE: MFP receives the Print Job with "@PJL INFO VARIABLES" etc. continuously and PJL ReadBack replies. This is a firmware bug.
SOLUTION: Please install firmware version GCU-B8.

Solution ID
TAUS1100101EN*
Solution Usage
Description
CD271 is displayed at powerup after i-Option is activated.
Solution
CAUSE:The required memory has not been installed.
SOLUTION:Install the UK-203 Memory Upgrade Kit ( Item #A0YDWY1 - Required for LK-101 V2, LK-102, LK-105 and PageScope My Panel).
Solution ID
TAUS1100162EN*
Solution Usage
Description
Control panel hangs at the Konica Minolta (KM) logo screen.
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bizhub C360
Solution
CAUSE: PWB-PRCB is not supplied with 24V DC from the DC power supply.
SOLUTION: Using a meter, check CN10 on PWB-PRCB and verify there is 24V DC at pins 1 and 3. If not, check the DC power supply CN007, pins 1 and
3,for 24V DC. If 24V DC is not present, replace the DC power supply (p/n A0ED M400 03).
Solution ID
TAUS1100278EN*
Solution Usage
Description
The JS-505 or FS-527 cannot be detected by the main body.
Solution
CAUSE: A terminal pin in the finisher harness on the main body side has dropped out. Steps leading to the problem:
The connector pin becomes slightly bent.
The bent pin prevents proper connection between the "FNS/JS" and "main body".
Finally, the connector pin on the "main body" side is pushed out by the connection on the "FNS/JS" side.
For more details please refer to the attached file. To viewthe PDF, you may need to download a free copy of Adobe Reader.
SOLUTION: Please replace the FNS harness (p/n A0ED N10D 00).
Note : Inspect the pins in the replacement harness prior to connection.
Solution ID
TAUS1100287EN*
Solution Usage
Description
Forwarding to a User Box is not selectable when performing the Fax Forward option.
Solution
CAUSE:There is a preset User Box designated for received faxes.
SOLUTION:Please perform the following steps to setup the machine for faxes to be placed in a User Box.
1. Enter Administrator Mode.
2. Select Fax Settings.
3. Select MemoryRX Settings.
4. Specify a password for the MemoryRX Box.
The faxes will now be located under User Box, System User Box, and MemoryRX Box.You will need to input your password to retrieve faxes.A thumbnail will
be provided when viewing the MemoryRX Box so that you can determine which fax you would like to print out.
March 2011
156

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SSD SUPPORT SOLUTIONS

bizhub C360 - ALL ACTIVE SOLUTIONS

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

Abnormal noise or odor

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Breakage, damage, malformed, removed part

bizhub C220 A0ED013000641

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

Please refer to attached documentation for ML-503 installation procedure.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

For the bizhub 200/250/350/222/282/362 follow these steps:

For the bizhubPRO 950 and 1050efollow these steps:

For the bizhubPRO1051 and 1200follow these steps:

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

j. Exit Tech Rep Mode.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

CAUSE: Incorrect settings.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

For Color products, download and install firmware version GCK-B8.

Inactivity timer: INACTTMR *NOMAX

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

Software Switch Setting 28

Support foramodified IDC sensor.

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

HD-509 (Item #7640008435)

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

bizhub 223 * /283 * /363/423

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

Enhanced server authentication setting

Enhanced server authentication setting

Copyright 2011, Konica Minolta Business Solutions U.S.A., Inc.

Controller - no or slow print, scan failure, garbled data, lockup

bizhub C360/C280/C220 version GD2-B8 (File Name: A 0ED 0Y0-F000-GD2-B8.exe )

bizhub C360/C280/C220version GE9-B4 (File Name: A 1DM0 Y0-F000-GE9-B4.exe )