Kelvin Zhao

Mobile#: 206-718-7891 | zhaok@students.wwu.edu | Lynnwood, WA. 98036

Availability Date: Summer of 2016 | Applying Position:

Skills & Qualifications______________________________________________________

Hands-on Experience includes; Creating Invoices, Receiving and Organize Inventory for
Distribution, Calculating Monthly Finances, and Physical Distribution of Products to Store Shelves

Strong communication skills, trusted with responsibilities, detail-oriented, organizational skills,

quick learner, organize/prioritize work, team, working independently, taking initiative, seeking
improvement, customer-focused

MS Office (Word, Excel, PowerPoint, Access, Publisher), SAP

Languages: Cantonese

Education___________________________________________________________________
Western Washington University
Major: Business Administration | Minor: International Business
Cumulative GPA: 2.8 |

Expected: Class of 2016

Meadowdale High School

General Education
GPA: 3.7

Graduated: Class of 2012

Relevant Course Work

Management and Organizational behavior, Operations Management, Strategic Management,
Business Computer Systems, Law and the Business Environment, Management Information
Systems, Business Ethics, and International Marketing,
Marketing.
Bicycle You-Lock Project: Created a full-fledge professional marketing plan to solve an existing a
consumer problem. Achieved highest score out of the entire class.

Future Courses: Teamwork Management, Project Management, Conflict Management and

Negotiation, International Business Operations, and Managing Cultural Diversity.

Work Experience_____________________________________________________________
Sports Authority
Cashier/Associate

June 2014 to Sept 2014

Lynnwood, WA

Provided knowledgeable and friendly guidance to quickly help customers looking for a specific
product.
Achieved goals for loyalty program enrollment and extended coverage plan sales.
Handled multiple responsibilities, which included assisting customers, restocking sales floor products,
taking inventory, and unloading warehouse shipments.
Strong communication with team members and management for any customer inquiries or problems
that arises acted quickly to ensure good customer service.
Trusted by management to count, reconcile and perform daily paperwork for all cash registers at the
beginning and end of shifts.

Panda Express
June 2013 to Sept 2013
Service and Kitchen Team
Lynnwood, WA
Managed a high volume of customers during the lunch and dinner rush while providing high quality
customer service in a prompt and efficient manner.
Quickly trusted with cashier role after initial training and operated POS system with a high level of
accuracy. Accurately manage money in cash drawer, balancing at the beginning and end of each
shift.
Built a positive team atmosphere with all coworkers, which allowed effective communication to
provide customers a smooth dining experience.
Maintained facility and equipment cleanliness per health and sanitation guidelines.
Quickly act and resolve customer issues and questions regarding food selection or quality when
needed, communicated with managers about the issues in order to improve customer satisfaction.
Skyhawks Sports
Feb 2012 to Aug 2012
Coach / Mentor
Mead, WA
Coached and mentored youth sports camps ages 4-14 on skills, fundamental and safety for a variety
of sports. Fostered teamwork and friendship among kids who were unwilling to play at first.
Successes include training a less experienced attendee to surpass her goals and compete with
stronger players.
Helped kids develop a passion for sports, which led to parents enthusiastically reviewing that they
would be repeat customers and bring their children back the next year.
Demonstrated excellent leadership and teaching style and was appointed as substitute head coach to
oversee four other coaches to ensure camp continued during emergency events.

Volunteer Experience__________________________________________________________
Woodland Park Zoo
Mar 2012 to Sept 2012
Zoo Ambassador
Seattle, WA
Completed a variety of overflow tasks as needed by the Zoo staff.
Quickly learned events schedules, animal enclosure layout, and rules to help inform guests and
contribute to their fun and memorable visit.
Used park knowledge and calm, friendly attitude to handle unexpected events such as assisting in the
discovery of a lost child and promptly reuniting her with her parents.

Awards & Achievements______________________________________________________

Surpassed standard for Loyalty Enrollment at Sports Authority 2014

Nominated and selected as 2011 Football Team Captain
Meadowdale Football Team 2008-2011 * Letterman 2010-2011
Meadowdale Track and Field Team 2009-2012 * Letterman 2010-2012
Homecoming Royalty Fall 2011 * 2012 Student of the Year in P.E.

*** References and Transcripts Available Upon Request ***