‘TARIFF NOTICE #16-005 May 19, 2016 ‘TO REMAIN POSTED UNTIL FURTHER NOTICE SUBJECT: RELOAD FOR THE SILVER LINE BUS RAPID TRANSIT SERVICE Beginning June 26, 2016, Metro will introduce Reload, a three-step process that allows customers to load Stored Value onto their TAP card at the farebox. Instructions for riding the Silver Line when the customer needs to reload TAP card: Metro sim Customer needs to board the front door Customer requests a “reload” Operator classifies the rider using the appropriate cash key Customer farebox displays “Tap TAP Card” Customer taps card and inserts cash in the tll Customer farebox will display "Tap TAP Card’ as soon as base fare is reached. Customer should not re-tap card until they are finished inserting money for desired reload value. Customer re-taps to deduct fare and to load the remaining balance, if any, on card as Stored Value Transaction complete Reloading only applies to a TAP card with insufficient funds, meaning the TAP card does not have Stored Value, sufficient funds, or a pass Customers who do not have sufficient funds for the fare or upcharge on their TAP cards may load up to $20 in Stored Value by requesting to reload their card on the farebox. The maximum amount a customer can insert in the fare box is $20, per reload transaction. Limiting cash insertion per customer will minimize boarding delays and the loss to the customer if the card is lost or stolen. Customers are subject to random fare inspections by Sheriffs and/or LA Metro fare enforcement staff. Please allow enforcement teams to board when requested. Page 1of3 aeesiorTransfers * Customers boarding with Metrolink tickets must have a separate TAP card with Stored Value to pay for express service upcharges. All riders need a TAP card! ders transferring from other agencies that use paper transfers must pay for their upcharge Using Stored Value and the Operator must tally the boarding by pressing Key B. Instructions for riding the Silver Line when the customer has a bus transfer (Metro-to-Metro or Interagency): Customer boards bus through the front door Customer taps the farebox The OCU displays “Busxfer” Operator requests the appropriate upcharge Proof of the transfer upcharge will be inspected by fare enforcement personnel How to handle tokens and upcharges Tokens ‘+ One (1) token is equivalent to a Metro 1-Ride. Tokens do not have cash value and may not be used to pay for a transfer or upcharge, no exceptions! Instructions on how to reload TAP card using a token: Customer needs to board the front door Customer requests a “reload” Operator classifies the rider using the appropriate cash key Customer farebox displays "Tap TAP Card” Customer taps card and inserts one (1) token in the till Customer farebox will display “Tap TAP Card” as soon as base fare is reached. Customer should not re-tap card until they are finished inserting one (1) token for desired reload value. 7. Customer re-taps to deduct 1-Ride fare 8 Transaction complete gehen Upcharges Upcharges may apply on Silver Line Service sv ‘© Customer taps card on the BMV ‘+ The upcharge amount, if appropriate, will automatically deduct from Stored Value Page 2of3 36-005Farebox Stored Value ‘© Customer taps TAP card on farebox © Upcharge is deducted from card Full Fare: $0.75, Senior/Disabled: $0.60 Pass Customer taps TAP card on farebox IFOCU displays pass with “Z0"or "BusXfer” - Operator presses Key 7 (Full Fare) or Key 6 (Senior/Disabled) for the appropriate upcharge Customer re-taps to deduct Stored Value for the upcharge If the customer does not have sufficient Stored Value on TAP card for the upcharge, customer can insert cash and ask Operator to perform reload function IF customer does not have cash or Stored Value to pay for the upcharge, the operator must press the Short Fare key ‘Note: Only passes that display "20" when tapped require an upcharge. If you do not see “20” in the fare product name (i.e. GoReg21), no upcharge is required. What happens when customer double taps? * Taps within seven (7) minutes from the first tap = “Passback” message displays accompanied with a warble sound, TAP card is still valid. Passback prevents card sharing and group one-ride payments with same card. + Re-taps on the bus mobile validator = “Already Tapped” and a yellow screen * Refer customer to customer service by calling 866,TAPTOGO and provide the Customer Service card that will be provided to all Silver Line operators for issues that cannot be resolved by the operator REFER TO TARIFF NOTICE #16-006 FOR ALL-DOOR BOARDING INFORMATION. Bob Holland Executive Director, Transportation Page 3of3 16-005