Turner J.

McCulley
Turner.McCulley@wsu.edu
Cell: (405) 510-8282

May 17, 2016

Dell OKC

3501 SW 15th Street

Oklahoma City, OK 73108

Dear Hiring Manager,
I am writing in response to the Oklahoma City Technical Support Supervisor position listed on the Dell website jobs
section. I would be grateful if you would consider me for the position. I believe that my six years of experience
troubleshooting and supervising in Information Technology makes me an ideal candidate for the position.
I have a proven track record managing employees in an IT help desk environment and I believe I will be a great addition
to your team. In my current position as a Training Specialist and IT Supervisor, I was able to motivate and bring together
a team of nine help desk technicians to achieve a first call resolution rate fifteen percent above our service level
agreements while maintaining a customer average wait time fifty percent below our service agreements. Through my
training and development skills, this team has developed into a diverse, cooperative, and skillful team.
In addition to my proven team building experience, I can bring strong attention to detail and continual process
improvement to your organization. I have excelled in my previous positions by continually setting goals, analyzing the
details of my environment, and continually improving processes. I believe that I can bring my previous successes to your
organization and continue to help develop and motivate your employees.
My resume provides a more detailed overview of how I meet the experience and education requirements for the position.
If possible, I would like to meet with you, at your convenience, to further discuss how I may be able to bring my
experience to serve you in this position. Please reach out to me at (405) 510-8282 or turner.mcculley@wsu.edu if you
would like to meet.
Sincerely,

Turner McCulley