Introduction

to
ISO 9001:2015
By
Usman Hamid

Awards & Recognitions

BEST IN SERVICE INNOVATION for
providing ONE STOP SOLUTION for
CMMI related services

LARGEST IT CONSULTING
COMPANY IN PAKISTAN

Services
CONSULTANCY
TRAINING

APPRAISALS

PROJECT MANAGEMENT

CORPORATE GOVERNANCE

We enable organizations to continually

improve their business performance and
satisfy its stakeholders by assisting them in the
following

CMMI - Capability Maturity Model Integrated

Quality Management System
Information Security Management System
Occupational Health and Safety Management
System
Environment Management System
IT Infrastructure Library
Business Continuity Management
Disaster Recovery Management
Risk Management
Social Accountability Standard SA 8000

Local Clients

i ENGINEERING

THE INFORMATION ENGINEERING COMPANY

International Clients

Current Partnerships & Alliances

USA
DUBAI

PAK

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Contact Details
Address: 31 B 3, Gulberg III, Ali Zeb Road, Lahore.
Telephone: +92-42-35772926-7
Fax: +92-42-3577-2925
Email: info@catalyic.com
Contact Person:

Muhammad Bilal Islam

Manager Marketing
+92-321-4518529
bilal@catalyic.com

For more about us

Visit http://www.catalyic.com/
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Usman Hamid - 03314421517

Senior Consultant, Lead Auditor, and Trainer

Quality Management System(QMS)
Information Security (ISMS)
Environmental Management System (EMS)
Occupational Health & Safety (OH&S)
IT Services Management System (ITSM)
Business Continuity Management System (BCMS)

Brief Introduction

What does ISO means?

Greek Word
Meaning Equal or Uniform

Who is IOS and What Is ISO?

The International Organization for
Standardization (IOS) is a worldwide
federation of national standards bodies.

Working through Technical Committees, it has

developed and published over 18,000 different
ISO standards that are used internationally for
subjects ranging from film speeds to wine
glasses to quality management systems.
The official purpose for the issuance of ISO
Standards is to facilitate world trade through
standardization.

ISO 27001-2013
Information Security
Management System

ISO 20000-1:2011
Service Management

Management
Systems
ISO 9001:
2015
Quality
Management
System

ISO 31000 Risk

Management

ISO 22301
Business Continuity
Management

Quality Management Systems (QMS)

Quality = degree to which customer requirements

have been met
Management = coordinated activities to direct
and control an organization
System = set of interrelated or interacting
elements
Quality management system = a system to direct
and control an organization with regard to quality
Internationally acceptable standard for Quality is:
ISO 9001:2015

Benefits of ISO

Benefits of the Management System

There are obvious internal benefits

Competitive Advantage
Better employee engagement through training,
communication and accountability
Formalized & repeatable processes
Accountability at all levels
Ongoing internal and external audits ensure weaknesses
are identified and improvements are completed
Better governance and management of suppliers and
outsourced processes
More efficient ability to change

Customer Benefits

ISO 9001 certified companies queried

75% improved their levels of customer
satisfaction and loyalty
75% booster their operational performance
71% acquired new customers and retained
existing ones.
55% achieved cost savings

Quality Principles

Leadership
Customer focus
Process Approach
Evidence based decision
making
Relationship
management
Improvement
Engagement of people

Understanding the Standards - PDCA

Plan
Do

Act

Check

An ISO
Management System

Elements of a Management System

Management Commitment

Top management shall.

Participation in Management Reviews
Provide input for continuous improvement
Accountable for resource management

Resource Management

Identification of resources including human, technical,

information and financial
Identification of roles, accountability and
responsibility (RACI)
Competence, awareness & training

Elements of a Management System

Management Reviews

Required inputs including reviews of audits, customer

feedback, performance measurements, improvements,
changes
Required outputs including actions recorded for
improvements, documented improvements and the
effectiveness of those improvements, additional followthrough of actions identified such as resource needs or
completion of changes identified

Document & Records Control

Documented procedure for creating, approving,

maintaining, protecting archiving and destroying
documents & records
Identifying documents of external origin

Elements of a Management System

Internal Audit

Document an audit plan

Identify internal auditors, hire or train
Document outputs and act upon findings
Timely reporting

Continual Improvement

Organization shall continually improve the effectiveness of the

management system through the use of the policy, objectives,
audit results, analysis of data, corrective and preventive actions
and management review
Corrective/Preventive Actions recorded, planned and updated
timely
Good Root Cause methodology
Review of effectiveness of actions taken

The Way Forward

From here to getting certified

THANK
YOU FOR
YOUR
TIME

Catalyic Consulting Pvt. Ltd.

http://www.catalyic.com/
info@catalyic.com

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