Knowledge

• Knowledge acquisition includes

discovery of
– Patterns
– Rules
– Contexts
• Various forms of knowledge includes
– Tacit or Explicit
– Know-how, Craft, Skill
– How to follow procedures
– Why things happen
F ro m D a ta To K n o w le d g e
?!
JMV ILU

Data Information Knowledge

A Record of a Data
Literally…
organized with
Change of what people
State a purpose. A
know
message
“that’s not a good
“The flight from Cochin flight; Often busy
“1840KL0617”“ and delayed”
leaves at 18:40 hours
The knowledge management
value chain

Acquire

Apply Store

Dissemin
ate
 The KM Supply Chain – ACQUIRE

• Knowledge Discovery
•

• Data Mining
•

• Neural Networks
•

• Genetic Algorithms
•

• Knowledge Workstations
•

• Expert Knowledge Networks

 The KM Supply Chain – STORE

• Document management systems

•
• Knowledge databases
•
• Expert Systems
 The KM Supply Chain
- DISSEMINATE

• Intranet Portals
•
• Push e-Mail reports
•
• Search Engines
•
• Collaboration
 The KM Supply Chain - APPLY

• Decision Support Systems

•
• Enterprise Applications
A n E n te rp rise In fo rm a tio n
P o rta l
Knowledge Work Systems -
Examples
üComputer Aided Design
ü
üComputer Aided manufacturing
ü
üVirtual Reality Systems
ü
üInvestment Work Stations
ü
ü
Knowledge Work Systems -
Some Tools
üCollaborative Computing Tools: Lotus
Notes / Domino Server, Documentum
üKnowledge Servers: Hummingbird
üEnterprise Knowledge Portals
üElectronic Document Mgmt: Docushare,
Lotus Notes
üKnowledge Harvesting Tools: Knowledge
Mail
üSearch Engines: Google
üKM Suites: Lotus Notes
Elements of KM
Strategy

M a n a g e m e n t Tra in in g In stitu te 11
Research in AI
 E x p e rt S y ste m s

• Knowledge Base
•
• Rule-based Expert System
•
• Rule Base
•
• Knowledge Frames
 N e u ra l
N e tw o rk s
• Hardware or software emulating processing
patterns of biological brain
•
• Put intelligence into hardware in form of a
generalized capability to learn
 F u zzy L o g ic

• Rule-based AI
•
• Tolerates imprecision
•
• Uses nonspecific terms called membership
functions to solve problems
 G e n e tic
A lg o rith m s
• Problem-solving methods
•
• Promote evolution of solutions to specified
problems
•
• Use a model of living organisms adapting to
their environment
 Software Agents
GENERAL


• Buyer agents or shopping bots (eBay,

Amazon)
• User (or personal) agents
• Monitoring-and-surveillance agents
• Data Mining agents


SPECIAL


• Spam (UBE) filters

• Game-bots