Portfolio Project 2016

By: Mia McCain Cook

Professional History

Red Ventures Fort Mill, South Carolina

Customer Concierge Digital Marketing
Sales Support
07/2015 03/01/2016
OneChat

01/2015 07/2015
VZ Chat

VZ Chat Customer Concierge

Telco Internet TV Service
VZ Chat Customer Concierge
Checks
Telco Intenet TV - Service Checks Exceeds Metric Based Goals
Metrics Based Performance
Exceeds Metric Based Goals
Identify Create Leads for
Metrics Based Performance
Sales
Identify Create Leads for Sales
Outbound Follow Up
Fastest Chatter MVP (October
TV Sales Support with Direct
2015)
TV
Outbound Follow Up
Close the Transfer (Pot of Gold)
TV Sales Support with Direct TV
Digital Marketing to Sales
Close the Transfer (Pot of Gold)
Support

51% Sales Handled for Verizon

Digital Marketing to Sales Support
$7,000 Verizon Sales per
51% Sales Handled for Verizon
Month
Launch of OneChat

$10,000 Verizon Sales per Month

Cross Training for Telcos

08/04/2014 01/2015
Red Switch

Red Switch Customer Concierge

Telco Internet TV Service Checks
Exceeds Metric Based Goals
Metrics Based Performance
Close the Transfer (Pot of Gold)
Inbound Service Checks
TV Sales Support with Direct TV
Agent of the Month (October
2014)

Professional History

Randstad US - The Vanguard Group

Charlotte, North Carolina
02/03/2014 - 03/19/2014
Information Systems Security Analyst (Contractor) - Security Operations Center

Knowledge of Dell Secure Works exports - imports into the Intrusion Detection ticketing system.

Knowledge of Log Rhythm, which tickets are produced from and Aruba AirWave, QualysGuard,
Configuration Manager, HP Service Manager, and other tools utilized for investigative purposes.

08/26/2013 - 02/03/2014
Client Relationship Specialist (Contractor)

Accurate, effective, efficient and personable service with the Core / Voyager clients.

Tier I - First line of defense, working within the Retail Investment Group.

Actively learning about the inner workings of the financial world, along with mutual funds and
bonds.

Quick study and knowledge of keeping the assets and personal identifiable information safe and
secure.

Professional History
ASI System Integration, Inc.
New York, New York
Project #1: Duke / Progress Energy

Duke Energy

Nuclear Program
Nuclear Safety Certified
Plant Clearance Acquired

Nuclear Program
Nuclear Safety Certified

Progress Energy Plant Clearance Acquired

Deployment Technician
Deployment of 47,000 Units
Stage: Assemble / Disassemble
Duke / Progress
Installation / Quality Control
Energy

June 20, 2013

Educational Experience
Northwest Cabarrus High School
Concord, North Carolina
Awarded:
HS Diploma
Received:
June 4, 1993

Educational Experience
ITT Technical Institute
Indianapolis, Indiana
Awarded:
BS: Computer Science
Magna Cum Laude
Received:
June 9, 2013

http://www2.itt-tech.edu/itt-tech/onlineprograms/iss.cfm

Letter of Recommendation
ITT Technical Institute
Professor Carrie A. OHare
Business in a Global Society
Awarded:
Letter of Recommendation
Received:
September 1, 2009

Letter of Recommendation
National Technical Honor Society
ITT Technical Institute
Awarded:
Letter of Recommendation
Received:
June 9, 2013

Certificates of Achievement

ITT Technical Institute

Indianapolis, Indiana
Awarded:
Deans List (GPA: 3.84)
National Technical Honor Society
Received:
2011 - 2013

Writing Samples
Colfax Fluid Handling
~ IMO / Zenith Pump
Monroe, North Carolina
Network Administrator I
ITT Technical Institute
Professor Sandra Lindell
Completed:
December 18, 2010
http://ch.tbe.taleo.net/CH13/ats/careers/searchResults.jsp?org=COLFAXCORP&cws=1

Certificates of Achievement
Sharon Luggage & Gifts
Charlotte, North Carolina
Awarded:
Diligent Printer Operation
Received:
December 13, 1991

Volunteer Awards
Petersburg and Pageland Elementary School
Pageland, South Carolina
School Volunteer
Awarded:
Thank-You Card
Received:
June 2004

Volunteer Awards
Cabarrus Memorial ~ Northeast Medical Center
Concord, North Carolina
Junior Volunteer
(650+ Hours)
Awarded:
Dedication Pins
Received:
February 17, 1993

Walosi Designs ~ Beach House Renderings

http://walosidesigns.weebly.com

Envisioneer Express 7