Nancy Patterson

Knowledge of

Objective

Customer Care Centers

Customer Satisfaction
Telemarketing
Cold Calling
Callback Arrangements
Issues Resolving

I am very enthusiastic to find a place in a call centerwhere

from I can interact with people from every walk of life with
my polite and easy to understand accent.

Personal Skills
Flexible
Time Optimization
Communication
Punctual
Focused
Hobbies
Studying Historic Books
Table Tennis
References
Will be provided if
required
Personal Details
Nancy Patterson
3640, Clinton Street
Philadelphia, PA
Phone (Home) 325-4567892
Cell: 456-658-9587
Skype:
nancy.patterson2586

Academic Qualifications
Diploma in Management
Sciences
University of Philadelphia,
PA

2013
GPA Earned: 3.5

High School Qualification

Garden Town High School..................................2008 2012
Civics................................................................................A+
Psychology........................................................................A+
History..............................................................................A+
Mathematics.....................................................................B+

Call Center Skills

Ability of communicate effectively in a professional way

Quickly understand callers point of view
Strong convincing power
Ability to keep a record of complaints
Have polite tune with excellent accent
Awareness of the laws governing the said business
Detail oriented
Have command on all local and many international
languages

Major Competencies

Excellent grip over verbal and written communication

Pressure Handling
Team Player
Ability to do the repetitive task in an optimized manner
Knowledge of Microsoft Office, especially MS Word and
MS Excel
Quick learner of advance technologies

Nancy Patterson
Email:np@example.com

Achievements and Certificates

Call Center Management Specialization (CCMS)

GMAT
Debater of the year award - 2010