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BSHS/445 Version 1
When Amy (the pregnant woman) called into the crisis hotline, a
woman named Brittney greeted her. Brittney informed Amy she
had reached the crisis hotline.
Brittney then asked Amy what she could help her with. Amy was
unsure in the beginning as to how she needed help. She was able
to tell Brittney that she was driving to Oklahoma City and her car
broke down on the side of the road, and that she was very scared.
The more Brittney talked to Amy, the more Amy told her more
crisises she needed help with. She also was escaping an abusive
boyfriend and was thinking of robbing a liquor store with a gun for
money to move forward.
Providing support
Examining alternatives
Amy told Brittney she had a gun and was going to rob a liquor
store as an alternative. Brittney assured her that would not be a
good idea and that she may hurt herself or someone else if she did
that. Brittney told Amy that the officers would be able to find her
shelter, food, and a way to get to her sister in Oklahoma City. Amy
agreed that would be the best idea.
Amy seen a police car approaching her, and Brittney told her that
was a good thing and to flag them down. Brittney also informed
Amy that the officers are trained in dealing with crisis situations
and would be able to help her.
Obtaining commitment
Brittney asked that Amy hand over the gun to the officers so that
Amy did not hurt herself or anyone else with gun. Amy agreed to
do this, only if Brittney talked to the officers and explained the
situation and asked them to help her. Brittney also let Amy know
that the officers would not let her abusive boyfriend hurt her or her
unborn child.
Following up
Brittney told Amy that the officer would also help her come up with
a safety plan and that they would discuss how Amy wants to move
forward in Oklahoma City.
Part Two
Create a progress note* that captures the ABCs of assessmentaffective, behavioral, and cognitive
Behavioral
Her husband leaving her and their son overwhelms Cecily. In hopes to save their marriage, Cecily
moved near her estranged husband to try to save their marriage, but her husband did not want a second
chance. Cecily had a job in place before she moved and unfortunately, the job fell through, causing her
to depend on a college friend for shelter. Cecily felt as if her and her son were a burden to her friend.
The writer asked Cecily if her friend was in the same predicament how she would react, and she stated
she would help in every way possible. Cecilys friend has been a huge support for her to try to cope with
her life as it now was. The writer offered resources to help her find a job if she was willing to provide
details of her work experience. Cecily agreed to receive help from the call center in hopes to find a job to
help provide for herself and her son Jimmy.
Cognitive
Client appeared to be distraught throughout the conversation, but toward the end of the conversation