Introduction to SAP Solution Manager

A bout This Module

This module defines the SAP Solution Manager and outlines the benefits of
using Solution Manager
and the ASAP methodology tools provided to aid in the implementation,
operation, and continuous
improvement of SAP solutions.
Business Example
XYZ Corp. is about to begin a large-scale business process transformation
project and has chosen
SAP software as the centerpiece. This project has been named "Project
Progress" and will consist of
multiple SAP components. A comprehensive, full life-cycle tool to help drive
and manage the
implementation is required. SAP Solution Manager will be used for this
purpose during the
implementation and eventual hand-over to operations.
Module Objectives
Define the SAP Solution Manager and discuss the benefits of using the
various tools offered
Discuss the benefits of using SAP Solution Manager
Define the ASAP methodology and the phases of the Implementation
Roadmap
Explain the features and benefits of using SAP Solution Manager for
implementation
Describe the role SAP Solution Manager plays in the day-to-day operations
and support of
SAP solutions
Module Content
SAP Solution Manager Overview
AcceleratedSAP (ASAP) Methodology
SAP Solution Manager as Toolset for Implementation
SAP Solution Manager as Toolset for Operations and Continuous
Improvement
Target Audience
Consultants
Project Managers
Project Team Leads
Project Team Members
IT Service Desk Managers
IT Service Desk Members

SAP Solution Manager Overview

A bout This Topic

It is important to have a clear understanding of SAP Solution Manager in the

overall context of an
SAP solution implementation. This topic helps define the purpose and
benefits of using Solution
Manager.
Business Example
As your project moves into the planning stage, project team members of
need a high-level overview
of the SAP Solution Manager. Since the project will include multiple solutions
consisting of
potentially complex system landscapes, it is imperative to provide consistent
and persistent
documentation of the existing systems and the planned systems.
Understanding the benefits of a
central repository is essential.
Objective(s)
Define "SAP Solution Manager"
State the general purpose of SAP Solution Manager
Identify the multiple usage scenarios of SAP Solution Manager
List the benefits of using SAP Solution Manager

S olution Manager Definition

The SAP Solution Manager is the central application management platform

that customers can run
in their solution landscape to help them efficiently implement, operate,
monitor, and support their
SAP solutions.
SAP Solution Manager is thus used for both Implementation and Operational
Functions.
The SAP Solution Manager provides tools, content, and a gateway to SAP that
helps to:
Optimize the management of your SAP solution
Ensure reliability of your SAP solution
Ensure efficient operations
Ease implementation and upgrades
Continuously adapt and improve your solution

Customer's System Landscape

The SAP Solution Manager is a separate, complete Web Application Server

installation that is
connected to all systems in your solution landscape. These various systems
are called satellite
systems.
In this way, SAP Solution Manager acts as the central system of your solution
landscape, allowing

business processes to be implemented, tested, and even monitored in an

integrated manner, thus
avoiding duplication of effort and information and streamlining your
activities.

I ncreasingly Complex Systems

In the last few years, the IT world of SAP customers has grown much more
complex. Instead of one
single SAP R/3 system, there are now extensive system landscapes
distributed over the entire globe
involving different solutions. Thus, it has become much more complicated to
manage all of the
components of the various solutions.
The management process has also become more complicated for SAP itself.
For example, over the
last several years, SAP has consolidated separate information sources and
services into the SAP
Service Marketplace (service.sap.com). By having a solution management
system at every customer
site, SAP can offer a virtually seamless link from customer systems to the
service marketplace,
helping to reduce the time for support, notes access, and so on.

W hy Solution Manager?

Audio Transcript
There are several reasons to implement SAP Solution Manager. First, SAP Solution
Manager enables the customer to have a faster implementation of SAP solutions and
helps
optimize operations once implementation is complete.
Second, implementing SAP Solution Manager gives the customer access to all available
implementation and upgrade content.
Third, customers have easy access to all support services that are relevant to operations,
maintenance, and improvement activities. This leads to faster issue resolution through
close collaboration with Active Global Support.
Faster implementation and more efficient operation of solutions
All available implementation and upgrade content is included
Optimal access to all support services
Optimal support of all operations, maintenance and improvement activities
Faster issue resolution through collaboration with Active Global Support

S olution Manager Usage Scenarios

Audio Transcript
There are many scenarios in which SAP Solution Manager can be used. Each
scenario occurs in
one of the three life cycle phases, implementation, operations, and
optimization. This is also
known as the cycle of continuous improvement.
There are six common scenarios for Solution Manager. They are:

Implement SAP Solutions

Monitor SAP Solutions
Manage the Service Desk
Link to SAP Services
Manage Change Requests
Upgrade SAP Solutions

B enefits of SAP Solution Manager: 1

Audio Transcript
Solution Manager provides many benefits for the customer. One of the
benefits is more reliable IT
solutions. With SAP Solution Manager, companies can minimize risk during
implementation and
operation. They can avoid inconsistencies in heterogeneous environments by
performing crosscomponent
consistency checks. With the SAP Solution Manager Service Desk, customers
can
resolve issues quickly. The result is better IT service and less down time.
The tools and content provided by SAP Solution Manager make
implementation and change
management projects more efficient. Companies can reduce the cost of
process design, technical
setup, business setup, support and operations, testing, and knowledge
transfer. Centralized project
handling, blueprinting, configuration, and testing ensure consistency and
avoid redundancies,
which reduces the cost of implementation projects in multi-component
environments.
SAP Solution Manager provides a framework for consistent solution
documentation and preserves
documents for later use, which reduces the costs of upgrades or continuous
improvement projects.
Benefits of SAP Solution Manager
More reliable IT solutions
Minimize risk during implementation
Avoid inconsistencies
Resolve issues quickly resulting in less down time
More efficient implementation and change management projects
Reduced cost of implementation and continuous improvement
Reduce cost of process design technical setup, business setup, support and
operations, testing, and knowledge transfer
Centralized project handling blueprinting, configuration, and testing
Reduces the costs of upgrades or continuous improvement projects.
B enefits of Solution Manager: 2
Audio Transcript

Another benefit of SAP Solution Manager is faster return on investment.

SAP Solution Manager
accelerates implementation and continuous improvement. It provides
implementation accelerators
and a library of preconfigured business processes as a starting point for
projects. This means that
companies don't need to begin from scratch, and can benefit from SAPs
business process
experience. Content and services available through SAP Solution Manager
such as
implementation road maps, best-practice documents, and SAP solution
management services,
speed learning and accelerate projects.
Using Solution Manager can also reduce the cost of operation by providing
a central point of
control for multi-component environments. In heterogeneous environments,
SAP Solution Manager
facilitates technical and application integration.
Finally, Solution Manager gives the customer more leverage from their IT
investments. SAP
Solution Manager and integrates with IT landscapes that include both SAP
and non-SAP
applications. Companies can use it to reduce their total cost of ownership
without making major
changes to their IT environments.
More Benefits of SAP Solution Manager
Faster return on investment (ROI)
Accelerates implementation and continuous improvement
Availability of implementation road maps, best-practice documents, and
SAP
solution management services speed learning and accelerate project
Reduced cost of operation
Provides central point of control for multi-component environments.
Facilitates technical and application integration.
More leverage from IT investments
Integrates with IT landscapes that include both SAP and non-SAP
applications
Reduce their total cost of ownership without making major changes
Summary
This topic provided an overview of SAP Solution Manager. You reviewed the
uses of SAP Solution
Manager, such as allowing customers to integrate their SAP Solutions and
manage other
components, including the SAP Service Desk. You also learned about the
many benefits of

implementing SAP Solution Manager, such as faster ROI and reduced cost of
operations.
Finally, you learned that SAP Solution Manager is a separate installed Web
Application Server that
offers a complete tool set to manage the life cycle of customer solutions.

AcceleratedSAP (ASAP) Methodology

About This Topic

This topic provides you with an understanding of SAP's standard
implementation methodology.
Business Example
Project progress managers need a proven and repeatable methodology for
planning and executing
the many activities involved. A thorough understanding of this methodology
is required.
Objective(s)
State the purpose of AcceleratedSAP (ASAP)
List the available ASAP roadmaps
List the five phases of the Implementation Roadmap and identify the
purpose of each

ASAP Methodology Defined

The AcceleratedSAP (ASAP) methodology is a proven, repeatable, and

successful approach to
implement SAP solutions across multiple industries and customer
environments. This methodology
evolved from a time in the mid-1990s when SAP realized that customers
needed a better approach
to SAP R/3 implementations.
ASAP was first introduced as a PC-based tool set called ValueSAP, which
eventually included the
Implementation, Global, and Upgrade roadmaps. The ASAP methodology is
now fully integrated
into SAP Solution Manager and AcceleratedSAP roadmaps provide content,
tools, and expertise
from thousands of successful implementations.
SAP is continually improving these roadmaps with enriched content based on
experience gained in
implementing solutions.

S tandard ASAP Roadmaps

Audio Transcript
ASAP roadmaps outline the activities involved in implementing, upgrading,
or enhancing SAP
solutions. Each roadmap has a set of deliverables, accelerators, role
descriptions and additional
guides. The five standard roadmaps are listed on this screen.

The Implementation Roadmap for SAP Solutions provide the methodological

framework for
the project team during the implementation of an SAP solution.
The Solution Management Roadmap provides a methodology for the
implementation of the
technical infrastructure and its operation.
The Global Template Roadmap describes how to organize and run a project
where a
corporate template is developed.
The Upgrade Roadmap is designed to help you carry out the customizing
activities required
for an upgrade.
There are also other roadmaps, such as the Enterprise Portal and Exchange
Infrastructure
roadmaps, but we do not go into detail on these here..
To learn more about the each roadmap, move your pointer over the name of
the item you want to
learn more about.
ASAP roadmaps outline the activities involved in implementing, upgrading, or
enhancing SAP
solutions. These roadmaps are enriched with set of deliverables,
accelerators, role descriptions, and
additional guides. The five standard roadmaps are listed below. To learn more
about the functions of
each, move your pointer over the name of the item you want to learn more
about.
Implementation Roadmap
Implementation Roadmap for SAP Solutions provides the methodological
framework for the
project team to leverage in the implementation of a SAP solution. It covers,
among other
things, the necessary project management, requirements gathering, design,
configuration of
business processes, technical implementation, test procedures, training and
organization
change management.
Solution Management Roadmap
The Solution Management Roadmap provides a methodology for the
implementation of the
technical infrastructure and its operation. The Solution Management
Roadmap complements
the Implementation Roadmap.
Global Template Roadmap
The Global Template Roadmap describes how to organize and run a project
in which a

corporate template is developed. The Global Template Roadmap is geared

toward more
complex implementation or harmonization projects, typically involving more
than one kind
of SAP solution and a variety of sites, possibly in different countries. The
corporate template
is rolled out to other sites in a follow-up project.
Upgrade Roadmap
The Upgrade Roadmap is designed to help you carry out the customizing
activities required
for an upgrade. These customizing activities are essential if you want to
continue to use the
same functions in your business application components after an upgrade.
Other Roadmaps
The Enterprise Portal and Exchange Infrastructure roadmaps are simply
variations of the
Implementation Roadmap.

Five Phases of the Implementation Roadmap

Audio Transcript
The implementation roadmap consists of five phases.
The first phase is Project Preparation. This is the initial planning for the
customers' SAP project.
The activities include general project management requirements, an issues
management plan, an
organizational change management plan, and the establishment of other
policies and procedures
for running the project. This phase must be completed before the next phase
begins.
The second phase, the business blueprint phase, comprises activities
for aligning the customers
business and technical requirements to the SAP standard software. Just as a
blueprint of a house is
a plan by which an architect conveys the building requirements to the
contractor, so the business
blueprint in ASAP becomes the plan for the eventual configuration of a
customers SAP software
solution. This phase concludes with the approval of a business blueprint
document.
The Third Phase, The realization phase comprises the building and
testing of the solution as
prescribed by the business blueprint document. Activities in this phase
include customizing in the
Implementation Guide of the associated development systems. The
realization phase also includes

software enhancements, special progamming, building and executing test

plans, and finally,
signing-off the configured system.
The Forth phase, final preparation phase many crucial tasks remain,
such as acceptance testing of
the production system hardware, the completion of end-user training, and
plans for transfer to the
production system.
Fifth and The final phase is Go Live and Support. During this phase,
items such as service level
agreements and help-desk procedures are established and tested. The
conclusion of this phase is the
hand-over to the operations and monitoring staff.
Summary
In this topic, you reviewed the basics of the ASAP methodology. You learned
that the ASAP
methodology is fully integrated into SAP Solution Manager, and Accelerated
SAP roadmaps
provide content, tools, and expertise from thousands of successful
implementations.
You also learned that there are several roadmaps available to the customer,
the most popular being
the Implementation Roadmap. Finally, you learned that the Implementation
Roadmap has five
phases: Project Preparation, Business Blueprint, Realization, Final
Preparation, and Go Live &
Support.

SAP Solution Manager as Toolset for

Implementation
About This Topic
This topic introduces you to the use of SAP Solution Manager as a tool for
implementation of SAP
solutions.
Business Example
Project progress managers are responsible for several areas of an
implementation project, from
requirements gathering and definition to configuration and testing.
Coordination of these activities
demands one toolset. SAP Solution Manager supports you through
each phase of your project,
from planning to testing and hand-over to operations.
Objective(s)
Identify project management features of the SAP Solution Manager
List the various elements of the Implementation Roadmap

Identify the features of the Business Blueprint transaction in an SAP

Solution Manager
system
List the most commonly used components within the Configuration
transaction of the SAP
Solution Manager

Project Management in SAP Solution Manager

The ASAP Implementation Roadmap provides a work breakdown structure

that can be used to plan
and track the underlying activities and tasks of the implementation;
however, it is not meant to be
characterized as a project management tool. In fact, there are links to
Microsoft Project from the
roadmap, allowing a project manager to download the entire structure into
an MS Project plan.
Each phase of the roadmap provides a list of general project management
activities, such as project
team status, scope management, training plan management, and so on.

Elements of the Implementation Roadmap

Audio Transcript
This screen describes the various elements of the Implementation Roadmap.
These elements are the
roadmap structure, the viewing area and the attachment area.
As the graphic illustrates, the Roadmap Structure is located on the lefthand side of the screen and
gives the project a list of items that outlines what to do and when to do it.
The viewing/text area, on the upper right side of the screen, displays
procedural guides,
prerequisite information, and deliverables of the highlighted structure items.
Finally, the attachments area on the lower right-side of the screen displays
various items, such as
accelarators, issues, supplemental documentation, and project team
members responsible for the
tasks listed in the roadmap structure.
The main elements of the Implementation Roadmap are:
Roadmap structure
Viewing/text area
Attachments area
The roadmap structure gives the project team a list of what to do and
when to do it. This appears
on the left-side of the screen displayed. The roadmap structure can be
filtered by roles so that each
team member can focus only on those items requiring their attention.
The viewing/text area, on the upper right-side of the screen, displays
procedural guides,

prerequisite information, and deliverables of the highlighted structure items

on the left-side of the
screen.
The attachments area on the lower right-side of the screen displays
various items, such as
accelerators, issues, and supplemental documentation. In this area you can
also carry-out various
tasks, such as assigning project team members and tracking the status of
the highlighted item in the
roadmap structure.

Features of the Business Blueprint

There are several features of a Business Blueprint transaction. We will focus

on the following
features:
Blueprint structure
Business scenarios
Business process groups
Associated items
Blueprint document
Each feature has a direct impact on the other. Let's take a closer look
at these features and how
they relate.

Business Blueprint Features

Audio Transcript
The Business Blueprint Structure is displayed on the left side of the
screen. This structure is
developed in the business process workshops. All requirements are recorded
and associated with a
structure item. The content used to establish the structure is found in the
Business Process
Repository.
The business structure displayed on this screen is based on Business
Scenarios. The business
scenarios are defined first. Then, supporting business process groups are
chosen from the Business
Process Repository, based on those scenarios.
On the right side of the screen, associated items are available to support
the line-items in the
structure on the left. Additional features, such as project documentation,
transaction assignments
and graphical flow of processes are also available.
Once the blueprint structure is finalized, the blueprint document can be
generated and becomes the
master plan for the realization phase of the project.

The Business Blueprint structure is displayed on the left side of the

screen. This structure is
developed through the business process workshops; all requirements
gathered are recorded and
associated with a structure item. The content used to establish the structure
is found in the
Central repository for components of SAP Solution Manager solutions. These
components can be:
Structure elements: organizational units, master data, processes and
process steps
Assignments to structure elements such as transactions or IMG activities
Business Process Repository (BPR).
The business structure displayed on this screen is based on a business
scenario. The business
scenarios are first defined, and then supporting business process groups
are chosen from the BPR
based on those scenarios.
These decisions are based upon the activities outlined in the Business
Blueprint phase of the
Implementation Roadmap, where workshops are organized with the purpose
of defining the
business process needs of the project.
On the right side of the screen, associated items are available to support
the line items in the
structure on the left. Additional features such as project documentation,
transaction assignments,
and graphical flow of processes are also available.
Once the blueprint structure is finalized, the blueprint document can be
generated and becomes
the "master plan" for the realization phase of the project.

Components of the Configuration Transaction

The purpose of the Configuration transaction is to use the Business Blueprint

structure to configure
IMG objects in your development system. Here is a list of the most commonly
used components
available in the Configuration transaction:
Project documentation
Transaction assignments
Configuration of IMG objects
Development items
Test cases
Graphics
Training materials

Functions of Blueprint Configuration

Using the blueprint document generated in the Business Blueprint phase, the
project team will go
into the Configuration transaction in the SAP Solution Manager to customize
the attached
development system. Customization is the configuration of the
Implementation Guide (IMG)
(Implementation Guide (IMG) A tool for configuring the SAP system to
meet customer
requirements. The Implementation Guide (IMG) explains all the steps in the
implementation
process, tells you the SAP standard (factory) Customizing settings, and
describes the system
configuration activities. The hierarchical structure of the IMG is based on the
application
component hierarchy and lists all the documentation that is relevant to
implementing the SAP
system. The main section is IMG Customizing activities, where the relevant
system settings are
made. You can also document projects in the IMG such as:
The SAP Reference IMG
The Enterprise IMG
The Project IMG)
Implementation Guide (IMG) objects in the target system. The blueprint
structure is replicated in
the configuration screen. The associated items on the right side of the screen
provide a place for
documentation, administration, tracking, IMG objects to be configured, test
cases, and team
members assigned.

Configuration Testing Features: 1

Testing is one of most important components of Configuration. A crucial part
of the Realization
phase is the ability to test the functionality of the solution as you build it.
Integrated into Solution
Manager is the Test Workbench, which includes the test organizer,
automated testing tools, and
interfaces to third-party testing tools.
The figure depicts the integration of the testing tools provided by the SAP
Solution Manager.

Configuration Testing Features: 2

Audio Transcript
Let's walk through the test workflow outlined on this screen. First, a project
structure is created and
test cases are collected. In the second step, the collected test cases are
assigned to different test

packages in the project structure. Then, the test packages are given to the
assigned testers the
project. The test packages are executed and then the test results are
analyzed.
The benefits of this systems are:
Fast test preparation and execution
A single point of access to the complete system landscape
Central storage of testing material and test results
and
Re-use of existing testing material
This figure shows the components of the testing workflow, from the building
of test plan to the
execution of the test cases within the plan to the analysis of results.
The benefits of the testing features include:
Reduced time for test preparation and execution
Single point of access to complete system landscape
Central storage of testing material and test results
Re-use of existing testing material
S ummary
This topic focused on the various tool sets available in SAP Solution Manager.
You reviewed the
major project management features such as links to Microsoft Project and a
work breakdown
structure. You also learned about features of the Implementation Roadmap,
such as the roadmap
structure and the accelerators area. Finally, you reviewed the major features
of both the Blueprint
and Configuration transactions.

SAP Solution Manager as a Toolset for

Operations and
Continuose Improvements
A bout This Topic
The operations section of the SAP Solution Manager is the point of access to
SAP support services,
including remote services, on-site services, self-services, and best practices
documents. Based on
your solution configuration, recommendations for these services are
triggered dynamically. The
SAP Solution Manager is the delivery platform for services delivered as part
of your maintenance
agreement with SAP.
This topic will introduce you to the functions available through Solution
Manager that can help

manage, support, and optimize the productive environment. Features such

as solution monitoring,
Service Desk, and Change Request Management (Change Request
Management means Component
of SAP Solution Manager used to manage SAP Solution Manager projects
(maintenance,
implementation, template, and upgrade) from top to bottom: starting with
change management and
project planning, through resource management and cost control, to physical
transports of changes
from the development environment into the productive environment.) are
defined.
Business Example
Project progress has successfully reached the Go Live stage of the
implementation, and hand-over
to the operations staff is forthcoming. IT managers require a single,
comprehensive tool to help
them effectively implement and manage solutions within multiple system
landscapes.
Estimated time to complete this topic: 30 minutes
Objective(s)
Describe the concept of Solution Monitoring using the SAP Solution
Manager
Explain the capability of the service desk features in SAP Solution Manager
Describe some advanced features of the SAP Solution Manager

SAP Solution Manager During Productive Operations

Audio Transcript
Once we have a live production system, Solution Manager takes on the role
of a central system that
integrates tools such as system monitoring, business process monitoring and
the help desk.
Solution Manager is a powerful tool because it is your gateway to SAP
Support. Based on your
solution configuration, Solution Manager automatically triggers
recommendations for services
such as remote consulting, self-services, and best practice documents.
We'll examine these features in more detail.
Customer's "central system"
Customer's Help Desk
Customer's link to SAP Services and Support

S olution Monitoring

Audio Transcript
The increasing number of IT solutions is a growing challenge for the
administration team in a

computer center. As a result, computer center managers demand a

monitoring method that is
centralized (with all information in one tool), yet can be extended to cover
new components.
Instead of classic system monitoring of individual system components, we
now talk about solution
monitoring, where entire business processes can be monitored across
multiple components. This
concept is realized through the following three monitoring sections within
the SAP Solution
Manager: Business Process Monitoring, Central System Monitoring, and
Service Level
Management.
The continually increasing number of IT solutions and components is a
growing challenge for the
administration team in a computer center. The number of components has
increased from what was
required with SAP R/3 (including SAP instances, database, hardware, and
operating system) to
include an ever-growing range of technologies. As a result of this
development, computer center
managers demand a monitoring method that is centralized (with all
information in one tool), yet can
be extended to cover new components.
Instead of classic system monitoring of individual system components, we
now talk about Solution
Monitoring, where entire business processes can be monitored as a whole
across multiple
components. This concept is realized through the following three monitoring
sections within the
SAP Solution Manager:
Business Process Monitoring
1. Real-time monitoring with a focus on the graphical display of business
processes based on
the Computing Center Management System (CCMS)
System Monitoring: Central System
2. Administration and real-time monitoring based on the Computing Center
Management
System (CCMS)
Service Level Management
3. Continuous monitoring based on SAP EarlyWatch Alert

M onitoring Recommendations

Use Service Level Management in the SAP Solution Manager to lay the
foundation for setting up
the correct procedures for monitoring of your SAP solution. The
recommended technique is to

define an explicit monitoring concept for central system monitoring using the
Computing Center
Management System (CCMS) in conjunction with the SAP Solution Manager.
This form of system
monitoring, that starts with monitoring all business-process-relevant system
components, is known
as the inside-out approach. The complementary outside-in approach involves
using tools from thirdparty
manufacturers. To achieve comprehensive monitoring, SAP recommends
using both
approaches simultaneously.

S ervice Desk Features

Audio Transcript
The service desk offers a complete infrastructure for running a solution-wide
support organization
at your site.
Features of the service desk include:
a Message handling process
a Customer solution database
SAP Notes Management
Solution Manager Diagnostics
Now that we have talked about some of the features of solution monitoring,
we will look at another
component of the SAP Solution Manager: Service Desk. The service desk
offers a complete
infrastructure for organizing and operating a solution-wide support
organization at your site.
Features include:
Message handling process
End users can create messages that automatically collect system and
context data. An
interface for third-party messaging tools is also included.
Customer solution database
Allows customer to build a history database for future troubleshooting
Managing SAP Notes
Integrated notes search from the SAP Service Marketplace, as well as the
ability to
implement the notes via the SAP Note Assistant
Solution Manager diagnostics
Provides all functionality to centrally analyze and monitor a complete SAP
solution

C hange Request Management

After reviewing the features of the Service Desk, let's examine some of the
more advanced features

of SAP Solution Manager. Two commonly used advanced features are Change
Request
Management and Solution Manager Diagnostics.
Change Request Management, as part of the SAP Solution Manager,
integrates service desk
functionality for managing change requests. The processes supported by
Change Request
Management include urgent corrections for implementing fast and direct
changes in the productive
environment, and maintenance cycle activities such as regular releases and
implementation,
upgrade, or template projects.

Solution Manager Diagnostics

A key requirement for efficient and safe support of IT solutions is the ability
to perform root cause
analysis with speed and efficiency. Solution Manager diagnostics provides all
functionality to
centrally analyze and monitor a complete SAP solution. It also reduces the
time needed to train a
support consultant in root cause analysis.
Summary
This topic reviewed the Solution Manager functions that help manage,
support, and optimize the
productive environment. The features included solution monitoring and the
service desk. You also
learned about advanced features of solution manager such as Change
Request Management and
Solution Manager Diagnostics.

Module Summary
This product provided an overview of SAP Solution Manager. You reviewed
the uses of SAP
Solution Manager, such as allowing customers to integrate their SAP
Solutions and manage other
components, including the SAP Service Desk. You also learned that the ASAP
methodology is fully
integrated into SAP Solution Manager, and Accelerated SAP roadmaps
provide content, tools, and
expertise from thousands of successful implementations.
You learned about the major features of both the Blueprint and Configuration
transactions and how
you can use these features to develop your own customized structure.
Finally, you reviewed the
features included in solution monitoring and the service desk and how these
features help manage,
support, and optimize the productive environment.