Business English

Definition of Apology Letter

An apology is a statement of regret and sorrow for wronging someone. An apology

letter is simply a written apology in the form of a letter.
apology letter is NOT a task given to you. It is a realization that what you did was
wrong and not acceptable.

10 tips for offering a perfect apology

Pluck up the courage

Offer your apology in person ideally
Timing is right
What your understanding is of the impact
Take full responsibility
Apologise unreservedly
Ask what you can do
Your words and actions
Truly make amends
Accept the other person's reaction without judgement.

How to say apologise without creating an

argument

Do not have any expectations

of the wronged person. Accept that they do not need to do or
Following on from that ...
Do not burden the other person
with your guilt only you are responsible for overcoming your

say anything in return for your apology.

guilty feelings

Do not start blaming the other party

apologising unreservedly means that you take full responsibility
for your part of the problem. It may
well be that others were also to blame, but now is not the time to point the finger.

How to apologise : written apology or personal appearance?

Sample apology letter

Dear ...
I am writing to express my sincere / sincerest apologies for my insensitive actions / behaviour / words / disregard / blunder /
my failure to...
I very quickly realised / On reflection I realise that I was very wrong to assume / lash out / ignore / find fault with / accuse /
blame...
AND/OR
I realise that my behaviour / oversight / omission was totally inappropriate, inexcusable and disrespectful.
I can only imagine the hurt / distress / embarrassment / awkwardness I have caused to... and the damage that it has done to our
relationship / your reputation / your chances of... / your trust in me (be careful not to talk about yourself here!).
I hope that you will allow me the opportunity to express my apology again in person.
AND/OR
I would appreciate the opportunity to put right my wrongs and prove to you that I have learned from my mistake.
I will of course accept that I may have caused irreparable damage and may no longer be...
OR
I appreciate I may no longer... / I understand if you need some more time before...
Yours sincerely,

Insurance Claim

Definition of 'Insurance Claim'

An insurance claim is the actual application for benefits provided by an insurance company. A formal request to an
insurance company asking for a payment based on the terms of the insurance policy. Insurance claims are reviewed by the
company for their validity and then paid out to the insured or requesting party (on behalf of the insured) once approved.
Investopedia explains 'Insurance Claim'
Insurance claims cover everything from death benefits on life insurance policies to routine health exams at your local
doctor. In many cases, claims are filed by third parties on behalf of the insured person, but usually only the person(s) listed on
the policy is entitled to claims payment.

Thanks for
your attention