Digital engagement framework version 3

Reach
Reach is about connecting with your audience for the first time. Advertising, PR, social buzz. Where do you
reach your audience, and how do you make this happen?

Refer to the Engagement phases framework for a deep dive into reach and engage.

Assets

Information

Technology

Processes

Audience

What are your assets?

How do you create
value for your
audience?

What data, content and

information do you need for your
activities?

What infrastructure (IT, platforms,

services) do you need for your
activities?

What ways of working do you

need to make your activities
successful?

E.g. your content strategy, statistics.

E.g. a website, app and social media.

E.g. hire a new content producer.

Who are your audiences

(both those you reach
and those you dont).
What are their objectives,
interests and values?
What are their
resources?

Refer to the Value creation

model for a deep dive
into assets.

Engage
Engage is about developing the relationship between you and your audience, through content and
interaction, into one where you both get value out of your work together.

Refer to the Value creation

model for a deep dive into
audiences.

Refer to the Engagement phases framework for a deep dive into reach and engage.

Objectives

Co-created value

Trends

What are your KPIs and when are you successful?

What is the value you want to create for all

stakeholders involved?

Which trends and developments aect your

organisation and its activities?

Refer to the Value creation model for a deep dive into value.

E.g. Increase in mobile usage, changing audience

expectations.

E.g. Increase trac to website, improve conversion, build a

database of email addresses.

Workshop 2: Reach, Engage,

and Co-Created Value

2015 Jim Richardson & Jasper Visser, available under a Creative Commons By-SA license

Max and Jordan

Assets

Exhibits

Collections

Programs and Events

Research and Expertise

Formal/Informal Education

Internal:

History/Legacy

Digital Presence

Values

Affiliations/Accreditations

External:

Visitor Perception

Audiences

Reached

Relationships

MSU

Non-MSU

Families

MSU Community

Researchers

Local/Regional K-12 Schools

Special Interest Groups

Event Visitors

Online Visitors

Not Reached

Those who know the museum, but do not visit

K-12 school groups

Diverse/underserved/disabled visitors

MSU Community

Trends: Know Your Own Bone

Which is More Important For Cultural Organizations:

Being Educational or Being Entertaining?

Facebook is Pay to Play

The Hidden Value of Millenial Visitors to Cultural

Organizations (DATA)

Visitation to Increase if Cultural Organizations Evolve

Engagement Models

Trends: Pew Internet

The share of Americans with broadband at home has

plateaued, and more rely only on their smartphones for
online access. (Dec. 21, 2015)

21% of Americans now report that they go online almost

constantly. (Dec 8, 2015)

65% of adults now use social networking sites a nearly

tenfold jump in the past decade (October 8, 2015)

Mobile Messaging and Social Media 2015 (August 19,

2015)

Trends: NMC Horizon Report 2015 Museum Edition

Short-Term Impact

Expanding the Concept of Visitors

Increasing Focus on Participatory Experiences

Mid-Term Impact

Increasing Cross-Institutional Collaboration

Increasing Focus on Data Analytics for Museum Operations

Long-Term Impact

Expanding the Boundaries of Creativity

Trends: Trendswatch 2016

More Than Human: extending the spectrum of ability

Me/We/Here/There: museums and the matrix of placebased augmented devices

Capture the Flag: the struggle over representation and

identity

Other Trends to Consider

K-12 visits declining

Older visitors engaging in technology in exhibits, while

younger visitors are not.

Rise in stories/storytelling across platforms and channels

Rise in digital citizen science initiatives

Context over Content

Engagement phases framework

Reach

Interest

The Engagement phases framework helps you to develop the activities needed
to take your audience from merely reached to sustainably engaged. All
stakeholders - internal and external - need to move through all four phases
before they actively co-create value.

1. Reach
How will you connect with your audience? Usually, this happens outside the
confines of your own channels. Reach includes advertising and PR.
2. Interest
How will you interest your audience and keep their attention throughout the
activity? This includes a detailed content strategy.

Involve

Activate

3. Involve
How will you initiate the value exchange between your audience and you?
Involve is the simplest, most accessible level of engagement (likes, ratings, etc.).
4. Activate
Finally, how will you turn low level engagement into the high(er) level
engagement needed to co-create the value you are aiming for?
Example:

To co-create walking routes that start or end at your venue you create a platform where your
audience can create these routes. You reach your potential audience with ads on walking websites,
SEA and sponsored content. Interest is achieved with periodic curated walking tours. Visitors of the
platform are involved with a rating system and ultimately asked (activated) to share their own tours.

2015 Jim Richardson & Jasper Visser, available under a Creative Commons By-SA license

What we accomplished today.

Next steps.