V.

KAVITHA
E-mail:kavithavootla@gmail.com

Mobile:+91-8099258856

Having found my passion in the field of Information and Technology sector, I aspire to work in
a position where in I can grow professionally and further enhance my skills, knowledge and
experience while striving to meet the organizational goals.
Work Experience
Salesforce.com Administrator/Developer

Possesses 2 years of IT experience on salesforce.com which includes Sales and Service

Cloud Applications.
Experienced in Configuration and Customization of Salesforce.com.
Hands on experience on Force.com Apex Classes, Apex Triggers, Visual force pages.
Good experience in Sales Force Configuration like Creating Objects, Relationships, Page
Layouts, Record Types, Email Templates, Custom Settings, Validation Rules, Workflow
Rules and Approval Processes.
Worked on Apex Data Loader.
Worked on Administration Setup like Manage users, Security Controls and Data
Management in SalesForce.com.
Designing of Reports and Dashboard.

Education Profile

B.Tech(IT) from JBREC College in Hyderabad 2013.

Intermediate (MPC) from Sri Chaithanya Educational Institutions, Vijayawada in 2009

S.S.C from Sri Narendra High School in 2007

Technical Skill Set

Sales Force Technologies

Languages
Database

: Sales Force CRM, Apex, Apex Triggers, SOQL,

SOSL, Visual Force Pages, Workflow & Approval,
Dashboards, Custom Objects.
: C, Apex.
: SQL.

Web Technologies

: HTML, Visual Force.

Project Profile:
Project #1:
Project Name
Client
Team Size
Role

: Hospital Management
: Clare Hospitals, Australia
: 7
: Admin & Developer

Description:
Scope was to create Hospital Management, Scheduler, Billing, Inventory
and Reporting application that resides on the salesforce.com platform. The patient module
provides functionality to create and edit patient's details. Assign doctors, nurses, rooms for
procedures. It also provides tracking features like Audit Trails, Communication logs, Alerts and
reports. The scheduler module provides the functionality to create and track appointments for the
patients with doctors for consult, surgery, etc. Doctors could specify there preferred working
hours and also the preferred procedures that they will do at those times. There is also facility to
view unattended appointments etc.
Responsibilities:

Involved in Creation and Customization of objects, fields, page layouts.

Creating custom controllers depending on business requirements.

Defined lookup and master detail relationships on the objects to establish connectivity
among objects.
Maintain and developed the Custom objects, Custom fields, Custom Tabs and Validation
rules.
Involved in uploading of data through Data Loader.

Involved in creating Approval Processes.

Designing WebPages in the visual force.

Established Securities at Application object and field levels.

Created Workflows and Approvals.

Involved in Creating Users, Roles, Profiles and Page Layouts in creating Salesforce.com
Administration.

Project #2:
Project Name
Client
Team Size
Role
Technologies Used

: Easy Recruitment.
: Prelude System, USA.
: 4
: Sales force Developer
: Sales Force, Force.com, Apex, Visual Force .

Description:
Easy Recruitment is a large information technology vendor. Easy recruitment is a custom
application built on Sales Force. The function includes Recruitment and Staffing. There were
five users and their roles were created and profiles were defined. The roles include Recruitment
Manger, Lead Recruiter and Recruiter. Opportunity and Candidate Records are mapped
depending upon the candidate skill sets. Junction objects were created and relationships defined.
Workflows were created and Approval levels were defined. Sharing settings were defined by the
Administrator. Page Layouts, Field level Security and validation rules were created.
Responsibilities:

Involved in Creation and Customization of objects, fields, page layouts

Performed the roles of Salesforce.com - Developer and Admin.
Client interaction and gathering the requirements.
Worked on Salesforce.com Standard Objects like Opportunities, Accounts, Reports, Tasks
and contacts.
Created various Profiles, Roles, Page Layouts and configured the Permissions based on
the Organization hierarchy requirements.
Used field level security along with page layouts to manage access to certain fields.
Designed and deployed Custom tabs, validation rules, Approval Processes and AutoResponse Rules for automating business logic.
Using Force.com developer toolkit including Apex Classes and Visual force pages to
develop custom business logic.
Over 12+ years of total IT experience primarily in CRM Sales Force.co(SFDC) and Professional Services
Applications (PSA) Netsuite/OpenAir.
Design and build user interfaces, frameworks, components, navigation
elements and customization for an extensive, highly interactive cloud-based

Experience in administration, configuration, implementation, and support of Sales Force CRM, and Sales
Force SFA applications based on Apex and leveraging Force.com Platform -- world's first commercial
Software as a Service (SAAS) application running in Cloud Computing Environment.
Expertise on Apex in creating Classes SOQL,SOSL, Controllers, Triggers, Web Services, Visual Force
Pages, Components, Custom Objects, S-Controls
Strong hands on writing WSDL, SOAP(web services) that support the Big Machine BMI/SFDC integration.
(BMI Integration on salesforce.com)
Used Force.com Web services API for implementing web services to access to data from different users.

Service Description

Nissan,WFH ,Losangles,CA May,2011-till date

It?s a Salesforce to CTI integration project. Nissan has different call centers for their different units. Project
is about implementing those all call center on Salesforce with CTI integrated. It?s a CRM and CTI integration
application.
Role: Team Lead
?Developed Triggers,VF Pages, and Controller classes.
?Created the webService Client class, Wrapper classes for integration.
?Performed mass insert, update, upsert, delete using Data loader.
?Migrated the whole application from one instance to the other and production
?Data Migration (from Oracle to salesforce.com) using Data loader & SQL Server.
?Worked on Enterprise WSDL and Partner WSDL for different methods.
?Development in ASP.NET with oracle for data migration from Database with salesforce.com.
?Created validation rules, workflow rules, roles, profiles, users, sharing rules as per requirement.
?Created roles, profiles, users, sharing rules as per requirement.
?Wrote the test classes for upto 95% of code coverage.
?Designed the work-flow Architecture for the business requirements.
?Customization of custom objects with 300+ fields in each and for related list objects.
?Implementing Rework and Clone for the sample lab as per requirement.
?Auto-populating the shipping address of account over in sample lab.
?Generating Dynamic Serial Number for every Sample lab record associated with opportunity or account.
?Restricting the users from editing the record on status and profile based.
?Worked with company business hours for auto-populating delivery date of the product.
?Other SLA?s Implemented with workflows.
?Developed code to create a marketing task based on lead conversion activity.
?Attending the scrum call and delegating the task to the team members.
?Designed the work-flow Architecture for the business requirements
?Implementing two way communications with salesforce.com and the legacy system.
?Worked on a trigger to Create Notes on Accounts when user updates tasks description.
Implementing the Agile methodology in project development.
Chase Bank, Louisville, KY Jan 2010 ? April,2011
Salesforce Developer
Chase Bank is one of the largest banking and financial services companies of the world. It offers full range
of banking, insurance, investments, mortgage and consumer finance. The system aimed at providing wealth
management strategies, clear and complete picture of the client?s assets in position and those that are held
by other providers, full brokerage capabilities, access to IPOs and other third party products, research data,
and tax and insurance information.
Responsibilities:
?Gathering high level business requirements, functional specifications and preparing use cases.
?Involved in study of underlying architecture, design and database model to ensure compliance to

requirements and standards.

?Integrated professional services automation software (PSA)Netsuite/OpenAir accounting management,
enterprise resource planning, customer relationship management(CRM) Salesforce.com
?Prepared Design and Admin documents for migration and integration of organizations Legacy Systems to
Salesforce.com.
?Experienced in Data Cleansing and mapping data from source to target salesforce.com.
?Setup or create Admin options, User Interface, organization-wide defaults, role hierarchy, workflows and
workflow rules.
?Responsible for all activities related to configuring Data Loader, uploading data in CSV files into
salesforce.com, checking for data accuracy.
?Data Migration (from Oracle to salesforce.com) using Data loader & SQL Server.
?Worked on Enterprise WSDL and Partner WSDL for different methods.
?Enhanced application to bridge gaps between required business functionality and applications current
functionality. Changed application from 2-tier to 3-tier by separating business logic from presentation layer.
?Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various
functional needs in application.
?Supported different integrations of Salesforce with Apex APIs and Webservices.
?Used sandbox for testing and migrated code to deployment instance after testing.
?Provide training (basic and advanced) for users.
Environment : Apex, Apex Data Loader, Informatica Cloud, Visual force, Force.com IDE, SOQL, HTML,
CSS, XML, JavaScript, C#,Vb and Windows XP.
Brocade, San Jose Feb, 2010 ? Dec, 2010
Salesforce Developer
Brocade with more than 22,000 other organizations around the world, data-storage leader Brocade foresaw
compelling advantages in the outsourced sales force automation model offered by salesforce.com. But
looking beyond a basic salesforce.com solution, Brocade seized the opportunity to implement a pioneering
data services framework that dissolves firewall boundaries and seamlessly integrates and synchronizes
Salesforce with Brocade?s on-premises operational and analytic systems. Based on a service-oriented
enterprise data integration platform, the company?s innovative Web services initiative enriches basic
customer, opportunity, and sales activity information in Salesforce with key product and financial data to
provide sales representatives with a comprehensive and timely information arsenal for their competitive
advantage.
Responsibilities:
?Involved in Salesforce.com Application Setup activities and customized the apps to match functional needs.
?Interacted with various business user groups for gathering requirements for SalesForce implementation
and documented Business and Software Requirements.
?Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns,
Reports and Dashboards
?Designed, developed and deployed Apex Classes, Controller Classes, Apex Triggers and Visual force
pages for various functional needs in application.
?Developed and configured various Reports and Report Folders for different user profiles based on needs.
?Designed, and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts,
Custom tabs, Components, VisualForce Pages to suit application needs.
?Designed, developed and documented several mappings to extract data from Flat files and relational
sources.
?Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations
Aggregator, Joiner, Lookup (Connected & unconnected), Filter, Update Strategy, Stored Procedure, Router,
Expression, SQL and Sorter.
?Worked on stored procedures, functions, views.
?Developed data mappings between source systems and warehouse components.
?Created workflows and tested mappings and workflows in development, test and production environment.

?Actively involved in performance improvements of mappings and sessions and fine tuned all
transformations.
?Developed and maintained optimized SQL queries in Data Warehouse.
?Involved in testing of developed components.
?Dependent picklists, Lookup fields, Page layouts, Record types, custom objects.
?Migration of configuration and Development changes from Sandbox to Production.
?Environment: Saleforce.com platform, Apex Language, Visual Force ,C#.net Saledforce.com Data Loader,
Informatica Power Center 7.1.5, Oracle 9i, HTML, Java Script, Windows XP.