Dominique Simone Sheets

dominiquesheets@email.grcc.edu

Objective
Willing to provide customer service in big box retail, food, and administrative service settings. Will
provide a consistent achievement of record-high customer satisfaction rankings with improvements to
the bottom line and turnaround of underperforming operations.

Education
Grand Valley State University
1 North Campus Drive
Allendale Charter Township, MI 49401
(616) 331-5000
8/2011-4/2015
Business Management Major
Grand Rapids Community College
145 Bostwick Ave. NE
Grand Rapids, MI 49503
(616) 234-4000
8/2015-Present
Business Administration Major

Work Experience
Cold Stone Creamery
Grandville, MI
03/2016-Present
Crew Member
Greet customers with a smile.
Assist guests with any questions about products.
Stock and organize product.
Ring up orders through a POS system.
Culminated food/service industry.

Advanced in great customer service

Dunkin Donuts
Grandville, MI
10/2015-03/2016
Crew Member
Greet customers with a smile.
Assist guests with any questions about products.
Stock and organize product.
Ring up orders through a POS system.
Count down till after every shift.
Take inventory and pulls for the next day.

 Culminated food/service industry.

Advanced in great customer service
JCPenney
Grandville, MI
07/2014-01/2015
Sales Associate Kids Department
Greet customers with a smile.
Assist guests with finding merchandise.
Stock and organize product on the sales floor.
Ring up purchases and handle returns using a POS system.
Promote JCPenney credit cards to customers during transactions.
Culminated big box retail.
Advanced in great customer service.
Family Futures
678 Front Ave NW
Grand Rapids, MI
12/2013-Present
Volunteer
Worked in a team environment.
Help organize offices.
Prepare mail for customers a part of the non-profit organization.
Advanced in some office skills.
Employment Group-Amway
3230 Broadmoor Ave SE
Grand Rapids, MI
11/2013-01/2014
Custodial Engineer/Cleaning Staff
Worked in a team environment.
Kept proper upkeep of washrooms and cubicles/offices.
Advanced in leadership skills.
Manpower-Amway
2930 Broadmoor Ave SE
Grand Rapids, MI
09/2013-11/2014
Skid Loader
Worked in a team environment.
Kept assembly line full with product.
Culminated in the light industrial industry.
Advanced in leadership skills.
Best Buy
2650 East Beltline Ave SE
Grand Rapids, MI
04/2013-07/2013
Sales Transaction Assistant (Cashier)
Worked in a team environment.

Worked in a fast-paced environment.

Completed customers final store transactions.
Promoted Geek Squad Protection Plans to customers during transactions.
Culminated in cashier experience.
Advanced in customer service and leadership skills.

Grand Valley State University (GVSU-Pew) Campus Dining

1 N Campus Drive
Grand Rapids, MI
08/2012-09/2013 (On-Campus Employment)
Grill
Worked in a team environment.
Worked in a fast-paced environment.
Assembled food for customers/students.
Served food to customers/students.
Culminated in the hospitality/food servicing area.
Advanced in customer service and leadership skills.
Northrop Grumman
600 Hicks Rd
Rolling Meadows, IL
05/2008 08/2011 (Summer Enrichment Program)
Team Leader/Summer and Student Intern
Worked in a team environment.
Created projects to present to various people within the company.
Advanced within increasingly responsible positions
Culminated in leadership and management positions

Skills

Detail-oriented and organized; resourceful in completing projects and meeting deadlines

Committed to providing superior customer service
Proficient in all Microsoft Office Suites

Culminated in hospitality field and a fast paced work environment

Culminated in the clerical environment.

Proficient in data entry.

Culminated in big box retail services with cashier experience

Willing to learn any tasks needed for employment quickly