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.1
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Control Chart
Data Collection and
Analyzing
Histograms
Check Lists
Paretos Diagram
Cause and Effect Diagram
Scatter Diagram
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Quality Function Deployment

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QFD vs. traditional US business

methodologies

QFD House of Quality

What the
customer
wants

Target values
Technical
evaluatio
n

How to satisfy
customer wants

Relationship
matrix

Competitive
assessment

Customer
importanc
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Interrelationships

Weighted
rating

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1987.
-2-3 1994 .
-3-3 1994 .
-4-3 1995 .
-5-3 1996 .

 -4

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