Professional Documents
Culture Documents
Introduction
Open Lesson 3 PowerPoint and provide an overview for the class of
the material to be covered in the lesson (Slides 1 & 2).
Slide 3: Although students have already examined the entitlements
of consumers under the Sale of Goods and Supply of Services Act
1980, they need to be aware that retailers have corresponding
responsibilities to ensure that goods are of merchantable quality,
etc.
Slides 4: Ask students what they think they should be entitled to in
the event of a fault occurring after they have bought an item.
Explain that the forms of redress are known as the Three Rs
refund, replacement and repair. The best solution for the consumer
is the refund. However, whether or not they receive a refund will
depend on a variety of factors, e.g. how long since the item was
purchased, the length of time they took to complain, the nature of
the fault and how easily it might be fixed etc.
Slides 5 - 7: The Three Rs are explained in detail. In slide 5, an
example of how big the issue is would be the on/off button falling
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