Online S2 Communication Studies LSPR.

Course: ECC eCrisis Communication

PROGRAM TEACHING GUIDANCE
Postgraduate Program of
The London School of Public Relations-Jakarta
Revision: 02
Course
Subject
SCU
Pre-requisites
No
.

ECC eCrisis
Communication
4 (four) credits
NONE

Category

Course
Description

Learning
Outcomes

Grading

Teaching Team
Valid date
Syllabus designed by

Description
We live in a world today where corporate reputations are fragile & where crises seem to be
occurring more & more frequently. This Crisis Communication course introduces a
comprehensive approach to managing situations which may turn into crises, & ways to handle
crises once they occur. It will outline a number of potential crisis scenarios & involve students in
the practicalities of legal issues involved, crisis management planning process & nitty-gritty of
handling crises as they unfold, following through after the immediate crisis dies down.
After completing this course, students are expected to be able to:
L1. Gain an appreciation of crisis management, & enlightened about is relevance to current
public relations practice;
L2. Comprehend the importance of crisis management for corporations operating in
Indonesia & be aware of various crisis management & communication skills such as planning
crisis management, handling the media during crisis, crisis resolution, & crisis recovery.
A : 90-100; A- : 85-89.99; B+: 80-84.99;B: 75-79.99; B-: 70-74.99; FAIL: Below 70.00

No
Component
.
1 Weekly Post Quiz

Syafiq Basri Assegaff, MA, MD, CBM, IAPR

(Course Coordinator syafiqb@gmail.com);
2nd April 2016
Syafiq Basri Assegaff, MA, MD, CBM, IAPR

Assessment
component

CILO

Due date

5%

1,2

End of every week *

Every Wed & Sat 1800pm
WIB
End of weeks 14 or 16
(Session13 or 15), Sat 11th or
25th Jun2016*
End of week 7(Session07),
Sat 23rd Apr2016*
Sat7thMay2016 (on campus)
Sat23rdJul2016 (on campus)

Twice weekly Group

Discussion

5%

1,2

One (1) Group assignment

10%

1,2

One (1) Individual

assignments
Midterm Exam [UTS]
Final Exam [UAS]
TOTAL Penilaian

10% **

1,2

30%
40%
100%

1,2
1,2

5
6

Weight

All online materials are accessible from elearning.lspr.edu website

Assignments are all submitted online from elearning.lspr.edu website

* Saturday at 2350pm WIB

** Each Individual assignment is graded at 10% each towards final grade
Lecturers will be available for a live online chat session with students for 60 (sixty) minutes
during the following timeslots,
Day
Consultation slot (WIB*)
Wedne
A
2015pm to 2115pm
sday
*WIB: Western Indonesia Time
Class

Lecture live
chat via
HipChat

Lecturer
Syafiq Basri Assegaff, MA, MD, CBM,
IAPR

Note: National holidays. If the

Saturday is a national holiday, then the live chat will be moved earlier by one day, to
the Friday of that same week.

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Description

Wednesday is a national holiday, then the live chat will be moved later by one day, to
the Thursday of that same week.

Online Chat is accessible from https://harukaedu.hipchat.com/chat website or download for

free from Google Playstore for android devices & Apple Appstore for Apple devices.
Students are expected to,
Complete 100% every weekly activity: Pre & Post quizzes, practices quizzes, View class
video, audio, transcript, presentation slides, Twice weekly Group discussion assignments
before the end of every weekly session (Saturday midnight 23.59pm)
Participate in group forum discussion & twice weekly chat regularly.
Plan on obtaining any notes, announcements, & so on from their fellow class mates, in the
event of emergencies.
Arrive to class on time for each on campus session. On campus sessions will begin
promptly, & tardiness is an interruption that is both rude & distracting for both the
instructor & students. Note that any information students miss as a result of being late is
their responsibility.

Class policies

Absence policy
Student who do not complete 100% of every weekly activity before the due date, will
be considered not present in that session.
The maximum number of absence in this course is four (4) times.
If the student has four or more absence, the student will not be allowed to take the final
exam.
Hence the failed student will have to retake the course in future semesters to pass the
course.
For on campus session, to provide a classroom that is conducive to learning, please refrain
from,
Answering cell phones or replying to text messages
Engaging in conversations with fellow classmates outside of the scope of the class
Any other disruptive behaviour

Peer review

Class
Environment/P
olicies

Description of
Teaching
Method

LSPR1604

Academic dishonesty in any form will not be tolerated. Students are encouraged to become
familiar with the LSPR Code of Conduct as they relate to academic dishonesty/cheating.
All assignments are due on the date specified in the discussion with the lecturer.
Students may, however, turn in any assignment in advance of the due date.
Only important topics will be discussed in class, & it is the students responsibility to read other
related topics.
To ensure fairness in grading of group assignment, students will be requested to conduct
anonymous peer review every end of the semester/ course. Students are encouraged to
grade their group peers fairly using an online matrix that covers individual contribution
towards group discussions & group assignments.
In order to achieve previously identified course objectives, we will follow an interactive
class format. Students are expected to come to class on time, take notes & prepare the
assigned class material for each session by doing some readings and/or case studies.
In the interest of providing a meaningful learning experience & creating & exciting class
environment, students thoughtful participation is required, whereby students own
experiences, comments, anecdotes ought to be shared, including relevant issues & question
raised in class.
Considering the intensive nature of this module & heavy emphasis on class discussion &
interaction, attendance of all sessions & class participation are necessary for a
successful completion of this course.
The course method will consist of lectures, facilitation, presentations, assignments & paper
submission. The lecturer organizes, supervises & facilitates the class as well as conduct lectures
in the first few meetings. The students will then be asked to lead class discussions & make
report presentations. For their own benefit, students are expected to read the assigned

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10

Category

Academic
Honesty

Description
chapter(s) prior to the pertinent class sessions, & optional reading (choices from suggested
reference books or other related PR books).
Short case studies that illustrate the complexities of Corporate Communications
management & invite students to apply their ideas in practical problem solving.
Classroom participation is expected & required. This will be evaluated using a selfevaluation format.
Group assignment with the objective of getting a deeper understanding into some
important concepts & applications. With this assignment, students will have to analyze
Corporate Communications management case studies & present professional presentation.
Group participation is expected & will be evaluated using a group & self-evaluation
format. Assessment is based on the quality of group assignment, contribution to the
coursework, & involvement in the class. It must be noted that group assignment means
members of the group are to work as a team, & there should be no free riders!
Any type of activity that is considered dishonest by reasonable standards may constitute
academic misconduct. The most common forms of academic misconduct are cheating &
plagiarism. All instances of academic dishonesty will result in a grade of zero for the work
involved.
All assignments will need to have a signed declaration on the 2nd page (after the cover) that
the material submitted is the students own work & that all work taken from other sources is
properly acknowledged.
Use this wording on the 2nd page of each report :
I certify that the attached assignment is my own work & that any material obtained from other
sources has been acknowledged.
I grant permission to the London School of Public Relations to make copies of assignments for
assessment, review and/or record keeping purposes. I note that the London School of Public
Relations reserves the right to check my assignment for plagiarism.
Signed Date
Penalty for students who performed plagiarism: FAILED from the subject.

11

AntiPlagiarism
Policy

1st / cover page:

Course title
Topic title
Student Name:
NIM:
Class:
Concentration:
Lecturer name:
Sekolah Tinggi Ilmu Komunikasi
eLearning Postgraduate Programme of LSPR
City, Month, Year
2nd page:
I certify that the attached assignment is my own work & that any material obtained from other
sources has been acknowledged.
I grant permission to the London School of Public Relations to make copies of assignments for
assessment, review and/or record keeping purposes. I note that the London School of Public
Relations reserves the right to check my assignment for plagiarism.

12

Referencing

LSPR1604

Signed Date
PGP applied APA (American Psychological Association) as references system for all paper
work in each subjects (latest version is 6th Edition, 2010).

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No
.

Category

Description
1.
2.
3.
4.

13

General Policy

14

Attendance
Policy

15

Online
Etiquette

Worldwide accepted International/ national conferences & reputable journals.

Up dated revisions.
Easy for students: Students will learn while practicing this references before doing thesis.
Easy to learn : www.apastyle.org & feel free to come to the Thesis Depart. (on the 9th
floor with Ms.Sari/Hani) & ask for softcopy file.
Students must abide by policies in the LSPR Student Handbook, & the Basic Graduate Student
Responsibilities.
Students are expected to log in & participate as part of their learning in the course. Instructors
establish specific policies relating to absences in their courses & communicate these policies to
the students through the course syllabi. Individual instructors, based upon the nature of the
course, determine what effect excused & unexcused absences have in determining grades &
upon students ability to remain enrolled in their courses. LSPR reserves the right to determine
that excessive absences, whether justified or not, are sufficient cause for institutional
withdrawals or failing grades.
It is expected that students in this class will conduct themselves with good sense, courtesy, &
dignity in all course-related activities. This includes your behavior towards other students & the
instructor. Inappropriate language or flaming will not be tolerated & can negatively affect
your grade.
It is imperative that students in an online environment exhibit proper online etiquette &
appropriate online behaviors. Students deemed to exhibit inappropriate online behavior may
be dropped from the course.
Students are expected to participate in all discussions & virtual classroom chats when directed
to do so. Students are to be respectful & courteous to others in the discussions. Foul or abusive
language will not be tolerated.
Discussion, chat, & e-mail spaces within this course are for class purposes only, unless otherwise
stated. Please remember to conduct yourself collegially & professionally. Unlike in the
classroom setting, what you say in the online environment is documented & not easily erased
or forgotten.
The following guidelines apply:
Avoid using ALL CAPS, sarcasm, & language that could come across as strong or offensive.
Use proper punctuation, grammar & be sure to edit your contribution before posting.
Read all postings before posting your responses to discussion topics so as to not
unnecessarily repeat information.
Keep chat comments brief & to the point.
Focus on one topic at a time when chatting or posting to discussions.
Remember that unlike in face-to-face learning environments what you say in discussions &
chats is documented & available to be revisited. Choose your words & discussion topics
carefully.
E-mail should only be used for messages pertaining to the course. Please refrain from
sending forwards, jokes, etc. within e-mail.
The majority of online class time is spent posting opinions & sharing information. Therefore, it is
very important to communicate with courtesy & professionalism. Professional Courtesy includes
respecting others' opinions, being courteous & respectful, & working together in the spirit of
cooperation. Sexist, heterosexist, & racist language should not be used when communicating in
the course. Slang should not be used in the discussion posts. The same guidelines for
professional communication in the classroom apply to content that a student references in a
discussion or assignment. Please make sure that all content that is brought into the online
classroom is professional in nature. If a student links to material that is non-professional,
derogatory, pornographic, or promotes personal opinion (such as political or religious
agenda) the link will be deleted & the student may be subject to further disciplinary action.
Since we cannot see each other in the online environment, it is hard to tell if a writer is bashful,
bored, sarcastic, angry, or just kidding. Therefore, when you critique your classmates, please
proof-read your responses carefully before you post them. Refrain from slipping into
arguments. Be sensitive & positive in your approach to others, & careful with your words. You
are encouraged to visit the following websites & review proper communications in the
electronic format:

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.

Category

16

Communicatio
n Expectations
& Standards

17

Submission &
Collection of
Assignment

18

Optimal
LiveChat
(HipChat)
Experience

Description
www.albion.com/netiquette/
www.bspage.com/1netiq/Netiq.html
All emails or discussion postings will receive a response from your professor within 48 hours.
You can send email anytime that is convenient for you. Lecturer will check their email messages
during the day throughout the work-week (Monday through Friday) & will respond to email
messages during the work-week by the close of business (5:00 pm) on the day following their
receipt of them. Emails received by lecturer on Friday will be responded to by the close of
business on the following Monday.
When sending email, use your lspr.edu email address. Lecturers have the right to Not
respond to emails that are,
a. Non-lspr.edu, as there is no way to authenticate the sender. Make sure students include
your name, title of the course, time of the course & a brief reason for your email in the
subject line.
b. Without a subject line. Take the time to use proper spelling & grammar in your email.
You are contacting your lecturer, NOT a friend. This is professional email addressing a
specific concern related to your education. Take responsibility for your concern & address
me in a professional manner. Lecturers will always address you with the same
professionalism & courtesy.
c. With improper/bad : grammar, spelling and/or basic professionalisms or courtesies.
In regards to the given Individual & Group assignments, students are expected to,
Submit all assignments before or on the due date specified in the discussion with lecturer.
Late submission will be penalized by -3 (minus three) per day deducted from your score.
To mitigate technical issues, please do the following 3 steps, prior to participating in live chat,
1. Check your internet speed. Visit www.speedtest.net & check whether your internet
download or upload speeds are at the minimum of,
512 kbps (for Download) & 256 kbps (for Upload)
Internet speeds lower than the above numbers, could cause a reduction of interactive
levels on our LMS.
2. Refresh your internet browser. Ensure that you have refreshed your internet browser, so
as to experience higher internet speeds. On your laptop/desktop, you could apply the
following short-cut,
Ctrl-Shift-R (for Windows OS users) or Command-Shift-R (for Apple OS users)
For smartphone users, please re-start your handphones instead.
3. Recommended internet browsers. We recommend that you use the latest free internet
browsers from Google Chrome or Mozilla Firefox so you can have an optimal experience
on your laptop, desktop or smartphone (they can be downloaded for free from Google
Appstore or Apple iStore).
Students should first email the LSPR S2 Online Program Helpdesk at Lsprs2@harukaedu.com
for learning or academic issues with accessing your online course or call at +62 858 177
03214

19

Learning
Support

LSPR1604

Helpdesk. Our helpdesk,

Can be contacted 24 hours a day/7 days a week via email or freshdesk
(https://harukaedu.freshdesk.com).
Will strive to respond to any email or freshdesk based query within 24 hours.
For callers, the telephone line is available during general office hours, Monday to Friday:
0900am to 1700pm Western Indonesia Time (not including national holidays).

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Online S2 Communication Studies LSPR. Course: ECC eCrisis Communication

Course Outline (CILO: Course Intended Learning Outcomes)
Ses
sion

CIL
O
1,2

1,2

1,2

1,2

1,2

1,2

1,2

CCP & Makers 2

1,2

MID EXAM Sat 7th May2016

1,2

10

1,2

11

1,2

12

1,2

13

1,2
1,2

15

1,2

16

1,2

Duration
(hour)

On
Campus

2.5

TBD

P, D,
Q&A

Internet

2.5

MR6

P, D,
Q&A

Internet

2.5

MR6

P, D,
Q&A

Internet

2.5

MR6

P, D,
Q&A

Internet

2.5

TBD

P, D,
Q&A

Internet

2.5

TBD

P, D,
Q&A

Internet

2.5

TBD

On
Campus

3.0

P, D,
Q&A

Internet

2.5

TBD

P, D,
Q&A

Internet

2.5

TBD

P, D,
Q&A

Internet

2.5

TBD

P, D,
Q&A

Internet

2.5

TBD

P, D,
Q&A

Internet

2.5

TBD

P, D,
Q&A

Internet

2.5

TBD

P, D,
Q&A

Internet

2.5

TBD

Individua
l Exam

On
Campus

3.0

Method*

Why we need to study Crisis ?

Overview; Crisis Characteristics
Crisis Types/Categories
Essential Role; Social Media
Crisis Communications 1
Overview; Real Source of Crisis
The Differences
Crisis Communications 2
Tactical Approach; Nature of Crisis
Essential Role; Terms
Good Crisis Communications
Principles & Effectiveness
Crisis & Social Media
Principles; Crisis Potential; News Value
Responses; Social Media
Crisis Communications Plan (CCP) & Makers
Crisis Characteristics
8 Steps in Planning
Crisis Communications Plan

14

Media

Session topic

P, D,
Q&A

Managing Crisis-Working with the Media 1

Essential Role ; Apology
Berhubungan dgn Media; Wawancara
Managing Crisis-Working with the Media 2
Media-Friend or Foe
4 Roles of Media in Crisis
3 Elements; Valuable Insights
Crisis & Social Media
Dealing with Social Media; Cases 1 & 2
Guidelines for Social Media Writing
Rumors & Cybercrises
Different Types of Crises; Rumors &
Cybercrises; Fighting Rumor;
Social Media Rumor
The 7 R of Crisis Management
Parameters for Crisis Communication
Crisis, Risk & Issues; Frequent Types of
Crises; Crisis Response Phase
Transition Crisis Communication Research
Course summary of Week 1-14
Crisis Management; Nature of Crises
Crisis Communication Plan & Crisis Makers
Media & Social Media; Other Important
Notes
FINAL EXAM Sat 23rd Jul2016

References

Abbreviations:
*Method: P: Presentation; D: Discussion; Q&A: Question & Answer; Pr: Practice
General: TBD: To Be Decided

Reference List:
No.

Type

Code

Cat

MR

MR1

LSPR1604

Info
Bland, Michael; Theaker, Alison & Wragg, David (2005). Effective Media Relations: how

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Type

Code

Cat

MR

MR2

MR

MR3

MR

MR4

MR

MR5

MR

MR6

MR

MR7

MR

MR8

MR

MR9

10

MR

MR10

11

MR

MR11

12

OR

OR1

13

OR

OR2

14

OR

OR3

15

OR

OR4

16

OR

OR5

17

OR

OR6

18

OR

OR7

19

OR

OR8

20

OR

OR9

21

OR

OR10

22

OR

OR11

23

OR

OR12

24

OR

OR13

LSPR1604

Info
to get results. PR in Practice. London: Kogan Page Cutlip.
Caywood, Clarke L. & Englehart, Hud Crisis Management: The Model Unchanged but the
Costs are Skyrocketing; Journal of Integrated Communications, 2002-2003
Coombs, W. Timothy (2008) Crisis Communication & social media. Web article, posted
2nd April 2008. Web: www.instituteforpr.org/crisis-communication-and-social-media/
Coombs, W. Timothy & Holladay, Sherry J. (Ed) (2010) Handbook of Crisis
Communications. Blackwell Publishing Ltd. Part III (The Practice), pp. 273 311. E-Book
Fearn-Banks, Kathleen (1996, 2011) Crisis Communications: A Casebook Approach.
Lawrence Erlbaum.
HBS (2004) Crisis Management: Master the Skills to Prevent Disasters. Harvard Business
Essentials. Harvard Business School Press
Paine, Kathie Delahaye (2002) How to measure your result in crisis. IPR Whitepaper.
Web: www.instituteforpr.org/wp-content/uploads/Crisis_2002.pdf
Regester, Michael & Larkin, Judy (2008) Risk Issues & Crisis Management in Public
Relations: A Casebook of Best Practice. PR In Practice. Kogan Page.
Ulmer, Robert R.; Sellnow, Timothy L.; & Seeger, Matthew W. (2007) Effective Crisis
Communication: Moving From Crisis to Opportunity. Thousand Oaks, CA: Sage.
Veil, Shari R. (2009) Friend or Foe: Viewing the media as a partner in crisis response.
Proceedings of the Int'l Public Relations Research Conference (pp.667-674). Miami, FL:
Univ.of Miami.
Wilson, Beth (2013) Creating a Crisis Communication Plan. Inferno LLC. Web:
www.slideshare.net/bethbwilson/crisis-communication-plan-15937744?related=1
Agnes, Melissa (2015) The Secret to Successful Crisis Management in the 21st Century.
TEDx Talk, Los Angeles. Web: www.youtube.com/watch?v=VQGEPEaEWtg (18mins)
Bonner, Allan (2008) Crisis Communication & Media Relations. . Web:
www.youtube.com/watch?v=QbC2clUC0ss;
Coombs, Timothy
(2009) Social Media & Crisis Management. Aarhus School of Business. Web:
www.youtube.com/watch?v=aMUPaDBXqlk (8mins);
(2013) Situational Crisis Communication Theory. 2013 Trustees Research Symposium;
Univ. of Central Florida, The Institute for PR, 21st Nov. Web:
www.youtube.com/watch?v=4lw3BMSRwzQ&t (3mins)
www.youtube.com/watch?v=2EOZPGdmbQ0 (25mins)
Dezenhall, Eric (2001) PR: How to deal with a Crisis, fighting bad publicity,
Communications. Web: www.youtube.com/watch?v=NP2EqGVP3Ts (42mins)
McCown, Ashley (2013) Solomon McCown & Co. Top 10 PR Crises of 2013. Web:
www.youtube.com/watch?v=X00fP9-xEtc (7mins)
McNaughton, Melanie Joy (2014) Crisis Communication Overview. 18th May. Web:
https://youtu.be/JxDOAZ3DMkg (6mins)
Mudd, Jason (2012) Managing PR in Crisis. Web:
www.youtube.com/watch?v=ijCBKQ1ARFU (20 mins)
Pickard, Bob (2009) Keys to crisis communications success on ITV: Interview. Web:
www.youtube.com/watch?v=5tP9IJC5a_I (8mins)
Post, Karen (2010) Managing Your Brand via a Crisis. Web:
www.youtube.com/watch?v=6qWxDxfW-H4 (12mins)
Prizeman, Tim (2010) How professional businesses can stop developing crisis into a PR
disaster by risk management: Recent BP & Toyota crises. Kelso Consulting. Web:
www.youtube.com/watch?v=_cxltbimOys (3mins)
Ridley, Tony
(2011) Better Prepared: How to write the best crisis management plan for your business.
Web: www.youtube.com/watch?v=seO-GJ7J0G4 (13mins)
(2012) Social media crisis management-Google Search. Web:
www.youtube.com/watch?v=JkXeSsdBjJ8 (15mins)
TriadStrategies (2012) What Is Crisis Communications. Web:
www.youtube.com/watch?v=XXiVjjGjIFQ
CASE STUDY: BPS 2013 OIL SPILL CRISIS
Grayson, David & Denyer, David (2010) Learning from the BP Crisis. Cranfield
Univ.Web: www.youtube.com/watch?v=iQqTRFRyDg4 (13mins);

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No.

Type

Code

Cat

Info
CBS News (2010) BP's PR Offensive : BPs CEOs (Tony Hayward) bad answer. Web:
www.youtube.com/watch?v=L10W8tgpPwc (2mins)
CASE STUDY: ENRONS 2001 FINANCIAL FRAUD SCANDAL.
25
OR
OR14
V
Encyclopediacc (2014) Web: www.youtube.com/watch?v=BdnbSzXJRok (65mins);
Walaumana (2013) Web: www.youtube.com/watch?v=Mi2O1bH8pvw (5mins)
CASE STUDY: EXXON VALDEZS 1989 OIL SPILL.
26
OR
OR15
V
The New York Times (2013) Exxon Valdez Oil Spill: In the Wake of Disaster. Retro
Report. Web: www.youtube.com/watch?v=VaRdUHrUnBs (12mins)
CASE STUDY: JETBLUES 2007 FLIGHT DELAYS.
Public Apology Central (2011) Jet Blue Airlines CEO Apologizes for Flight Delays from
27
OR
OR16
V
Snow Storm. Web: www.youtube.com/watch?v=sW59U66GnXI (7mins);
JetBlue (2007) Jetblue CEOs explanation. Web: www.youtube.com/watch?v=r_PIg7EAUw (3mins)
CASE STUDY: PEPSIS 1993 SYRINGES CRISIS.
Asencio, Tracy (2013) The 1993 Pepsi Syringes Crisis : Challenged by Rumor. Web:
www.youtube.com/watch?v=dTGE-7uNLFw (4mins);
28
OR
OR17
V
Meyer, Cameron & Miralla, Christina (2011) Pepsi-Cola Syringe Case 1993. Video
Case Analysis. Univ. of North Texas. Web:
www.youtube.com/watch?v=zT8tMNBm_Rw (10mins)
CASE STUDY: TYLENOLS 1982 POISONING CRISIS
Hilburg, Alan (2014) Managing the Tylenol Crisis. Gordon Inst.of Business Science,
Univ. of Pretoria. Web: www.youtube.com/watch?v=jtuvgAkKGqM (5mins);
29
OR
OR18
V
Gardner, Robert (2011) Chicago Tylenol Murders. Web:
www.youtube.com/watch?v=8LY10tTJFCE (9mins);
CNN Money (2010) J&J CEO on the recall: I'm sorry. Web:
www.youtube.com/watch?v=iTdgUGNVirI (4mins).
CASE STUDY: UNITED AIRLINES BREAKS GUITAR IN 2008.
Shomo, Chuck; Davis, Alan; Wells, Christina; Duerig, Courtney; & Wepler, Shelley
(2011) United Airlines Breaks Guitar. Strategic Internet PR crisis communication. Full
Sail Univ. Web: www.youtube.com/watch?v=RiXTk_zds_w (11mins);
Caroll, Dave (2009) United Breaks Guitars. Web:
www.youtube.com/watch?v=5YGc4zOqozo (4mins);
30
OR
OR19
V
Columbia Business School (2010) Dave Carroll: Lessons from "United Breaks Guitars".
Web: www.youtube.com/watch?v=_Hd8XI42i2M (20mins);
TEDx (2013) Personal Branding in the Age of Social Media: Dave Carroll at
TEDxHoboken. Web: www.youtube.com/watch?v=u-R-TeGMufA (17mins)
Communication Director (2009) Ten Golden Rules of crisis communication. Web:
www.youtube.com/watch?v=qM7liob6DPs (3mins)
CASE STUDY: VIRGINIA TECH 2007S SHOOTING.
31
OR
OR20
V
Braud, Gerard (2011) Virginia Tech Shooting in 2007. Crisis Communication Case
Study. Web: www.youtube.com/watch?v=RJ1NlJhfW10 (3mins)
CASE STUDY: VWS 2015 DIESEL ENGINE POORLY HANDLED SCANDAL.
Walker, TJ (2015) Volkswagen Does Horrible Crisis Communications Job. Web:
www.youtube.com/watch?v=V6_E1IkI-u8 (3mins);
32
OR
OR21
V
Wall Street Journal (2015) Volkswagen in Crisis After EPA Accusations. Web:
www.youtube.com/watch?v=L_TMFPhlAhQ (3mins);
CNN (2015) 3 things you need to know about the Volkswagen scandal. Web:
www.youtube.com/watch?v=xG6abj3ubb8 (2mins)
Notes: Type: MR: Mandatory Reference, OR: Optional Reference
Cat: B: Book, J: Journal, P: Paper, W: Web link V: Video weblink
Guideline: Group Project Presentation
Each student will be given group video presentation assignments. In your given assignment, you or your group will be
required to make a 15 minute video presentation on the topics, to be uploaded & discussed online either in the Monday
of the week of session14 or session15. More details of the assignments will be provided by the lecturer.

LSPR1604

8 of 9

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Online S2 Communication Studies LSPR. Course: ECC eCrisis Communication

Session schedule:
Week
Session

1
1

2
2

3
3

Period

Sat12Mar
2016

Mon14-Sat19
Mar 2016

Mon21-Sat26
Mar 2016

Location
Exam
Assignme
nt due
date

On Campus

Online

Online

Week(s)
Session

7
7
Mon18Sat23Apr
2016
Online

8&9

9
8

Period
Location
Exam

Mon25Sat30Apr
2016
No Class

Sat07May2016
On Campus
Mid
exam[UTS]*

- 2 weeks -

Assignme
nt due
date

Individual
assignment01

Week(s)
Session

13
12
Mon30MaySat04Jun2016
Online

Session
Location

4
4
Mon28MarSat02Apr
2016
Online

5
5
Mon04Sat09Apr
2016
Online

10
9
Mon09Sat14May201
6
Online

11
10
Mon16Sat21May201
6
Online

12
11
Mon23Sat28May20
16
Online

16
15
Mon20-Sat25
Jun2016
Online

17,18,19,20

20
16

Reading
Week
14
13
Mon06Sat11Jun2016
Online

15
14
Mon13Sat18Jun2016
Online

Exam

Mon27JunFri22Jul2016
No Class
- 4 weeks -

Assignment
due date
*UTS: Ujian Tengah Semester - Mid exam
UAS: Ujian Akhir Semester - Final exam

Group
assignment

Prepared by :

Tgl.

LSPR1604

Lecturer
| | 2016

6
6
Mon11Sat16Apr
2016
Online

Group
assignment

Programme Director
|
| 2016

9 of 9

On Campus
Final exam
[UAS]*

Reading Week

Checked by :

Tgl.

Sat23Jul2016

Authorized by :

Tgl.

Director of PGP
|
| 2016

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