Madhur Dahiya

A-119,Deepak Vihar
Najafgarh , New Delhi-110043
9013200912 , 011 -25322793
Madhurd27@gmail.com
OBJECTIVE:
Seeking a dynamic position in Retail in order to use and further develop my skills
and knowledge in the field. Aspire to work in a competitive and quick paced
environment in an organization which provides me good career skills and
strengthens my work ethics in the field of customer service/ industry.
PROFILE: An effective leader in sales with determined ability to reach goals
 Skills in building effective customer relations
 Passion in leadership among its workforce
 Leadership in exceeding sales quota
 Uncommon customer service and sales skills.
 Immense knowledge of wide range of product being sold
 More than one year’s experience.
 Great organization skills and the ability to memorize stock
 Exceptionally friendly, helpful, polite and patient
 Extremely self-motivated and honest
 Immense passion dealing with the public and strong enthusiasm and
interesting merchandise being sold.
 Uncommon neat and tidy appearance and a clear speaking voice.
 Strong stamina and ability to spend lots of time on the feet, especially
during busy periods such as Christmas sales.
 In-depth knowledge of the Consumer Guarantees Act.

Experience
Tele Sales Executive August 2008 – January 2010.
SERCO BPO Ltd
Nariana, Delhi
• Contacts prospective clients through outbound calls and presents purchase
deals
• Keeps hitting targets of sales goals
 Customer Sales Assistant September 2007 - March 2008.
AIGES BPO Ltd
Gurgaon, Haryana

• Inbound customer care of Airtel.

• Solve the queries of the customer related to service.
• Maintain Quality during conversation with customer.

Management Trainee Jan 2010 - Mar 2010.

Music World Retail Ltd (RPG group)
Vasant Vihar,Delhi

• Three Month Training period

EDUCATIONAL BACKGROUND

PG Diploma in Retail Management 2009 – 2010

YMCA-IMS, Delhi, India

Bachelor in Information technology (BIT) 2004 – 2009

IGNOU University, Delhi, India

Bachelor in Commerce (B’ com) 2005 – 2009

Delhi University (SOL), Delhi, India

Certificate in Brand Management (1 Year) 2009 – 2010

YMCA-IMS, Delhi, India

Higher National Diploma in Computing and Multimedia 2008

Edexcel(IGNOU), UK

PERSONAL INFORMATION

Birth Date September 13, 1985

Civil Status Single
Nationality Indian
Passport Yes

CHARACTER REFERENCES
Available upon request