Professional Documents
Culture Documents
1. Your coworker LaRita has asked you to review her slide presentation. You notice that it is
difficult to recognize and process the most important ideas and information. To help her
fix this, what will you recommend that she change?
She should limit her text to five words per line and three to four lines per slide.
2. A colleague asks you for advice on how to understand the audience of his persuasive
message. Which of the following pieces of advice will you offer?
Wait until the message is perfected before choosing the right audience.
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5. _____ is the process of converting meaning into messages composed of words and
nonverbal signals.
Filtering
Encoding
Decoding
Translating
They communicate directly to efficiently deal with work tasks and outcomes.
They stay in relationships even when they are no longer mutually satisfying.
They tend to follow the perceived dreams and goals of the group as a matter of
duty.
They tend to stay in contact with and work through extended networks.
7. Performing at the highest standards, not just for oneself, but for the team, for the
supervisor, for the consumer, and for the company's shareholders, indicates a sense of
_________.
opportunity
accountability
individuality
future-orientation
8. The career summary section of a rsum should provide the candidate's ________.
10. Gregor, who works at a textbook company, has put together a presentation proposing
that the company save money by getting its images from less expensive stock photo sites.
Gregor needs to present his idea to the executive committee. Considering the content of
his presentation, which of the following people on the committee should he most try to
influence?
11. Which of the following should contain all your research sources and should be provided at
the end of your report?
citations
table of contents
12. Javier is an editorial manager at a publishing company. He wants to give one of his
supervisors an "Employee of the Year" award. Which of the following supervisors should
he choose if he is looking for an employee with a strong sense of caring?
Ayesha, who always takes on extra work to help the department meet its deadlines
Jenny, who helps her employees develop the skills that will allow them to advance
Paul, who is the best copy editor and proofreader in the department
Jon, who sets short- and long-term deadlines for every project and meets them
promptly
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13. Bao is conducting a study that compares the cost of keeping print messages on file versus
storing digital messages in the cloud. What aspect of communications relates to the
storage of messages?
planning
constraint
coordination
permanence
14. Which of the following facilitates a one-stop work space containing project and meeting
information, shared files, and communication platforms?
social networking
written messages
webinar
texting
15. In the context of developing persuasive messages, which of the following is most likely to
help you demonstrate a voice of competence?
16. By doing audience analysis, Radika discovers that the people she will be giving her sales
presentation to know very little about her product. Because of this, she is likely to decide
to:
Writers can use a variety of documentation systems, including MLA and APA styles.
19. A mistake that many job applicants make while creating rsums is:
20. Vanessa has been assigned the task of creating an effective business message aimed at
improving the productivity of the employees in her company. In the process of creating
the business message, she studies the background of the employees, their needs, and
priorities. To which step of the planning process for developing influential messages does
Vanessa's action typically belong?
Message review
Message structuring
Audience analysis
Idea development
21. In the context of persuasive messages, validating your readers means that you are:
providing solid reasons why your product, service, or idea benefits readers
22. Lori is using secondary research to develop a business report. How can she write her
report in a way that demonstrates originality in thought?
23. Rick is trying to schedule a video teleconference with colleagues at several locations. To
do so, he needs to coordinate their schedules and also check to see if the company needs
to invest in any additional resources to make it happen. By addressing coordination and
resource issues, he is dealing with:
control
richness
constraint
immediacy
24. One of the first tasks to accomplish when developing a presentation is to:
Jenna's boss does not take her complaint seriously because he thinks teenagers
always exaggerate.
Jenna's boss does not understand that when she says a product is "bad," she means
she likes it.
Jenna's boss does not understand what she tells him because his hearing aid battery
dies.
Jenna's boss does not take her complaint seriously because construction noise
prevented him from hearing it.
26. Which of the following is typically included in the drafting stage of writing an effective
business message?
27. Which of the following is useful advice on conducting business across cultures with those who
have limited English ability?
Speak at your normal, regular pace instead of speaking slowly as this may be viewed
as disrespectful.
Allow those with limited English ability enough time to process their thoughts into
English.
28. _____ noise occurs when communicators apply different meanings to the same words or
phrases.
Physical
Semantic
Cognitive
Psychological
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29. Which of the following is an example of projected cognitive similarity?
Bill assumes that the cultural stereotypes shown in the popular media are true.
Deirdre assumes that other cultural groups have the same values as hers.
Elana assumes that no two cultures are alike in terms of values and norms.
30. In order to design` your slides to facilitate ease of processing, you should:
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