Professional Documents
Culture Documents
By Varun Kesavan
varunkesavan@yahoo.com
Objectives
Objectives
To provide an understanding
about pre-construction
What is a
Questionnaire?
Questionnaire Design
Questionnaire
process
design
in
which
contemplates
various
considers
characterizing
is
the
researcher
question
number
the
systematic
survey
of
formats,
factors
at
hand,
The Functions of a
Questionnaire
Translates
the
research
objectives
into
specific questions.
Standardizes
those
questions
and
the
response categories.
Serves
as
permanent
records
of
the
research.
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Merits
Can target large number of people
Reach respondents in widely dispersed
locations
Can be relatively low cost in time and money
Relatively easy to get information from people
quickly
Standardised and structured questions
Analysis can be straight-forward and responses
pre-coded.
Demerits
Low response rate bias, lack of confidence
in results
Unsuitable for some people
TYPES OF QUESTIONNAIRE
3.Telephone
questionnaire
The
researcher
are
in
the
same
location,
and
the
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Designing
of
the
questionnaire
is
Pre-construction phase
Construction phase
Post-construction phase
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PART
PART -1
-1 PRE
PRE
CONSTRUCTION
CONSTRUCTION STAGE
STAGE
Specify
Specify the
the required
required number
number of
of
information
based
on
research
information based on research
objectives
objectives
PART
CONSTRUCTION
PART -2
-2 CONSTRUCTION
STAGE
STAGE
Decision
Decision regarding
regarding question
question format:
format:
Structured
versus
unstructured
Structured versus unstructured
Decision
Decision regarding
regarding question
question wording
wording
An
An overview
overview of
of
respondents
respondents
characteristics
characteristics
Decision
Decision regarding
regarding selecting
selecting
an
an appropriate
appropriate survey
survey
technique
technique
Decision
Decision regarding
regarding question
question
sequencing
sequencing
Decision
Decision regarding
regarding question
question response
response
choice
choice
Decision
Decision regarding
regarding questionnaire
questionnaire
layout
layout
Produce
Produce first
first draft
draft of
of the
the
questionnaire
questionnaire
PART
PART 3
3 POST
POST
CONSTRUCTION
CONSTRUCTION
STAGE
STAGE
Go
Go for
for the
the pre
pre
testing
testing of
of
the
questionnaire
the questionnaire
Revising
Revising the
the questionnaire
questionnaire
based
based on
on the
the inputs
inputs
obtained
obtained from
from pre
pre -- testing
testing
Revised
Revised final
final draft
draft of
of the
the
questionnaire
questionnaire
Administration
Administration of
of the
the
questionnaire
and
questionnaire and
obtaining
obtaining responses
responses
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Step 1: Specific
in the Light of
Required Information
Research Objective
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Step 2: An Overview of
Respondents Characteristics
While
collecting
the
information,
an
overview
of
the
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Phase
II
is
the
real
construction
phase
of
the
Step
1:
Question
Questions
Questionsuse
Questionnaires
Decision
Regarding
Format:
Structured
Versus
Unstructured
two types of question formats. These are
Open-ended Questions
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Closed-ended Questions
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Dichotomous Questions
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Multiple-Choice Questions
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2.
Use
The question should not use words that overstate the conditiondo not
use dramatics. Would you buy sunglasses that protect your eyes
from harmful ultraviolent rays that cause blindness?
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Double-Barrelled Questions
Must Be Avoided
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A leading question is the one which clearly reveals the researchers opinion
about the answer to the question.
E.g. Many people are using dry cleaning less because of improved wash and
wear clothes. How do you feel wash and wear clothes have affected your
use of dry cleaning facilities in the past 4 years?
____Use less ____No change ____ Use more
E.g. In the light of todays farm crisis, it would be in the publics best interest to
have the federal government require labeling of imported meat.
___Strongly Agree
__Agree
___Uncertain ___Disagree ___Strongly
Disagree
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Split-Ballot Technique
Split-ballot technique
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Above
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Decision parameters
regarding question sequence
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Screening Questions
Researchers
generally
begin
with
some
screening
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Opening Questions
but
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Transition Statements
The movement from one set of questions to another set requires transition statements.
For example, a mineral water bottle manufacturing company is encouraged with the
expanding market.
The company wants to assess the potential future market and hence conducted a survey on
non-users.
Its researchers have identified various variables to get the potential use, of which
awareness and taste are important.
It has prepared the first 11 questions with the first 5 questions based on the awareness and
the next 6 questions on taste.
After asking the first set of 5 questions, a researcher moves to the second set of 6 questions
to get the potential consumer feeling for mineral water taste.
Thus, before asking the next set of 6 questions, a transition statement is required to make the
respondent familiar with the coming questions.
Hence, a transition statement Now, I would like to understand your opinion about the
mineral water taste will develop respondents connectivity for the next set of 6 questions
related to taste, and he or she will be in a comfortable state of mind to answer these
questions.
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Placing it first will confuse the respondent and he or she will tend to
terminate the interview process.
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Funnel technique suggests asking general questions first and then the
specific questions.
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on
the
respondents
decision
to
complete
the
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Administering
responses.
the
questionnaire
and
obtaining
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Pre-testing
of
the
questionnaire
involves
administering
the
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After completing, the respondents are informed that the questionnaire they have
just filled was a pre-test questionnaire and are requested to share their views
about various dimensions of the questionnaire.
They are also requested to find out the problems with the questionnaire, which
they realized while filling it.
While taking a decision about the sample size for pre-testing, as a thumb
rule, a researcher should keep the nature of population diverse in mind.
Questionnaire Based
from Pre-Testing
It is always possible that the second pre-testing may also reveal some of the
problems of the questionnaire.
At this stage, the researcher must objectively incorporate all the inputs
obtained from the pre-testing exercise.
All the parameters related to the question wording (as discussed in the
previous sections) must be carefully considered.
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this
stage,
the
researchers
administer
the
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USE THE SAME CODING SYSTEM FOR QUESTIONS WITH IDENTICAL RESPONSE
OPTIONS REGARDLESS OF WHERE THESE QUESTIONS ARE POSITIONED IN THE
QUESTIONNAIRES
REMEMBER THAT A CHECK ALL THAT APPLY QUESTION IS JUST A SPECIAL CASE OF A
YES OR NO QUESTION, SO USE A 1 (YES) AND 0 (NO) CODING SYSTEM.
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Response rate
The proportion of people who respond:
# that answered = response rate
# you contacted
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Incentives
Small future incentives, e.g. prize draw
Understanding why their input is important
Reminders
Confidentiality
Anonymity
Good design
Thoughtful layout, easy to follow, simple questions,
appearance, length, degree of interest and
importance, ethical issues, thank for taking part
Pre-notification
Explanation of selection
Sponsorship, e.g. letter of introduction /
recommendation
Cover letter
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REFERENCES
NAVAL
BAJPAI,
BUSINESS
RESEARCH
METHODS,
ALVIN
BURNS
&
RONALD
F. BUSH,
MARKETING
https://www.surveymonkey.com/mp/customer-satisfactionsurvey-template/
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Thank You
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