Professional Documents
Culture Documents
GIFT University
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Group
Member’s Profile
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Acknowledgment
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Table of Contents
• Acknowledgment 04
• Executive summary 05
• Introduction 07
• History of Telenor in Pakistan 09
• Vision, goals 11
• Core values 12
• Telenor’s management 13
• Corporate governance 16
• The Telenor Brand 17
• HRM 19
• Why Telenor 20
• Recruitment 21
• Selection 22
• Current Jobs at Telenor 23
• Compensating our people 29
• Creating a healthy and safe working environment 30
• Developing our people 31
• Employee Training 32
• Human capital at Telenor 33
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Executive Summary
This project is about Telenor; introduction, history of Telenor, their Management team. It
represents Telenor’s HRM i.e.
Recruitment
Selection
Performance appraisals
Training criteria.
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Introduction
History:
Telenor's history and background are in many ways also the history and
background of the Norwegian people. For over 150 years, telecommunications has played
a vital part in the development of modern Norwegian society. As the incumbent provider,
Telenor has been the driving force in the development of a highly sophisticated home
market and is now one of the largest mobile operators worldwide.
The years of 1855 to 1920 was a pioneering period in the history of Norwegian
telecommunications. During two generations, the Norwegian society experienced the
introduction of three new means of communications: the telegraph in the years of 1850,
the telephone around 1880 and wireless telegraphy – radiotelegraphy – at the turn of the
century. The spread and use of telecommunication was modest compared to later periods,
but as entirely new features they received a fair amount of attention.
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Telenor now has mobile operations in 12 markets around the world, many of which are
seeing high growth. In each of these markets we will drive towards greater
competitiveness, building on the much strength we have forged during our more than 150
years of history and on our international experience.
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Telenor has its corporate headquarters in Islamabad, with regional offices in Karachi and
Lahore.
The license terms stipulate that by year 4, Telenor will cover 70% of Pakistan's 297
administrative Tehsil headquarters. Telenor will fulfill the license requirements and
provide superior quality coverage.
The company has covered several milestones over the past eleven months and grown in a
number of directions.
Telenor has successfully signed interconnect agreements with all four incumbents during
December 2004, allowing its subscribers to exchange voice and data with subscribers on
all active mobile networks including Paktel, Instaphone ,Ufone, Mobilink and Warid.
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Upon the successful set up of our LDI unit, Tore Johnsen CEO and President of Telenor
Pakistan, and Kjell Nordbo, CTO, made the first official TP international call to Norway
on January 27.
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Vision
Vision
Our vision is simple: we exist to help our customers get the full benefit of communication
services in their daily lives.
The key to achieve this vision is a mindset where every one of us works together; making
it easy to buy and use our services; delivering on our promises; being respectful to
differences; inspiring people to find new ways.
Get this right and Telenor will be a driving force in modern communication and customer
satisfaction.
Goals
Telenor's main goal is to create value for shareholders through the serving of customers,
employees, partners and the general public interest.
Values shall be created through profitable and robust growth. Such growth
shall be based on the development of solutions that simplify the use of, and
strengthen the usefulness of, advanced communications technology. Telenor
shall contribute to give customers greater freedom of choice and more
options. Telenor's solutions shall simplify people's workday, make
businesses and activities more efficient, and increase their competitive
powers.
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Core values
Telenor's three core values shall be at the heart of and governing the conduct of our
employees - internally and externally:
Dynamic
Being dynamic means having insight and active involvement, coupled with a capacity for
implementation.
Innovative
Being innovative means continuously being on the lookout for new opportunities for
development and growth.
Responsible
Being responsible means raising realistic expectations, deliver as promised and stay
committed to the society which our group is part of.
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Telenor’s Management
TORE JOHNSEN
FRODE ASMUL
Frode has 14 years experience with Human Resource and Organizational Development.
He has been associated with Telenor for the last four years. A Masters in Philosophy,
Logic and Ethics, Frode was also a commissioned officer in the Norwegian Army.
HELGE DIETRICHSON
VP Communication
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Bjorn has spent a decade in the Telecom sector, five of which were
dedicated specifically to mobile. Before joining Telenor Pakistan, he
was heading the Group Products and Marketing function at the Telenor
headquarters in Oslo. He is a double Masters, having degrees in Science (University of
Oslo) and Management from Oslo Business School.
STEFAN CARLSSON
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KHALID SHEHZAD
VP/CIO IT Division
KJELL NORDBO
KURT SEVERINSEN
VP/CPO Procurement
Kurt has been associated with the international logistics and purchasing
industry for the past 24 years, 15 at the managerial level. He joined
Telenor Pakistan after serving as VP of Purchasing and Logistics in Sonofon, Telenor’s
Danish mobile operation, where he built the unit from the ground up and headed a
number of successful international procurement projects for the group. He has also
worked as Director of Logistics in the Nordic Region of UK-based United Biscuits. He
has shipping education from The East Asiatic Company, Copenhagen, a diploma from the
Copenhagen Business Academy in Purchasing and Logistics, and many individual
courses from European Institute of Purchasing Management from France.
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Corporate governance
Telenor's principles of corporate governance shall secure shareholder values, a
positive and robust corporate culture and a good reputation. Telenor has clearly set out its
value base through the vision "Telenor - ideas that simplify", in combination with the
core values dynamic, innovative and responsible. In accordance with these core values,
Telenor has devised new Codes of Conduct.
Telenor's principles of corporate governance are primarily based on the various public
regulations and guidelines that Telenor is subject to. As a Norwegian and international
group, Telenor is subject to Norwegian law and the legislation of the countries in which
operations are carried out.
Furthermore, as Telenor is listed on the Oslo Stock Exchange it is also subject to
regulations relating to the stock exchange. Being listed on NASDAQ entails an obligation
to uphold legislation relating to stocks and shares in the US, including the Sarbanes-
Oxley Act and NASDAQ’s own regulations.
The complete body of public regulations also contains more general requirements
for operations, as well as a number of rules relating to good corporate governance.
Special references are made to company, accounting and stock exchange regulations and
guidelines that include requirements for the organization of the operations, management
principles, financial reporting, company law responsibilities and information to the
market etc.
Telenor's principles of corporate governance are further inspired by the national
Norwegian recommendation for good corporate governance of 11 December 2003.
Additionally, Telenor has drawn up internal regulations for corporate governance
and created functions to ensure that Telenor's values and objectives are upheld in line
with these principles. The internal regulations are not intended to provide exhaustive
regulation of Telenor's requirements and principles of corporate governance, but to
supplement the prevailing legal framework. The external and internal regulations and
guidelines combined provide Telenor with a solid foundation for the proper management
of the company and for developing a positive and robust corporate culture.
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The new Telenor brand articulates this ambition and our new logo is a symbol of
movement and change – our continuous evolution to enable people to communicate
better.
The whole Telenor group is committed to our brand promise. We want to make it easy for
customers to get what they want, when they want it. We will keep promises and deliver
what we say. We will innovate to deliver fresh ideas, and as a global player we respect
our customers and their local cultures wherever we operate. Across all markets where
Telenor has a presence, the Telenor group is united to help our customers get the full
benefit of communication services in their daily lives. In simple words, we’re here to help
The Brand
At the heart of our new brand is a new logo. It’s a symbol of balance, movement and
change. It represents our philosophy of innovation and democratic process and takes its
inspiration from Scandinavia’s long history of design inspired by nature.
Of course a brand is much more than just a logo – it’s a set of ideas, a way of doing
things and measure of behavior.
Of course in many ways Telenor already stands out. We have shown impressive growth
and an increasingly international focus, particularly in new growing markets but we can
go – and need to go – much, much further.
“Our aim is to be the trusted mobile service provider for the Pakistani customer”
Within one year of operations Telenor Pakistan today is the fastest growing network in
the country with a rich portfolio of products and services. We have edge of introducing
products which are industry first and provided consumers with more and more convenient
options of communication.
Our brand is truly customer centric. We believe in understanding our customer’s needs
which have changed and are changing constantly therefore continuously driving us to
innovate in terms of our products and services.
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Global Perspective
Telenor has decided to change worldwide. Why? Because our customers have changed,
our markets have changed and the world has changed. Standing still is not an option. The
last fifteen years have seen a huge growth in mobile network coverage and an equally
rapid evolution of customer requirements. During the last decade, on a global level,
Telenor has witnessed a massive growth in subscriptions, intense competitive pressure
and an ever increasing focus on price. Today our customers’ needs vary dramatically
according to local market conditions hence the need to change along with them.
Telenor brand
o Visual Identity
o TV Commercial
o Billboards
o Print Ads
o The Telenor Brand Anthem
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HRM
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Why Telenor
In case of any queries regarding Recruitment at Telenor Pakistan you can contact us on
hc@telenor.com.pk
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Recruitment
Telenor employs more than 34 000 people in 12 countries. Telenor uses its website for
advertisement of jobs, recruitment criteria differs according to the country, where Telenor
is providing its service, every country has its own criteria.
Merit
Competence
Suitability
Qualification
Ethnicity/nationality
Diversity at Telenor must reflect the multi-cultural capacity of the societies in which
the Telenor Group operates
Telenor is working to ensure that our employees different nationalities is reflected in the
Group’s management. A balanced mix of nationalities taken into account when selecting
candidates for Telenor’s leaderships programs.
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Selection:
The selection is not influenced in any manner by gender, age, race, color, religion,
national origin or disability. Today, our workforce proves that; with 18% women working
at all levels in the organization, both foreign and local educational backgrounds. Selection
includes a whole process, in which every one who
fulfills the requirement of job can apply Online
Written Test
Interview by HR Manger
Telenor's management and organization is imbued with joint values. The Group
Management has devised five leadership requirements that apply to all managers in the
Group, and all management groups shall discuss what these requirements mean to them.
The demands are:
All managers are subject to annual evaluations based on these management criteria.
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Cash Management
▪ Utility bills payment
▪ Raising POs and its tracking for payments
▪ Petty cash management
Housekeeping management
▪ Janitorial services, landscaping, Café 345
▪ Premises maintenance/repair/decoration/illumination
Key Responsibilities
Front Desk Management
▪ Receiving guest
▪ Meeting/board rooms booking
▪ Managing postal mails
Travel Management
▪ Accommodation - hotels/guest houses
▪ Travel - air tickets
Supplies Management
▪ Grocery, stationary, business cards, medicines for First Aid
Kit, & fax toners
Reporting Management
▪ Monthly accrual
▪ Budget analysis
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customers.
• Should be able to handle heavy work load effectively and
efficiently.
• Ready to accept challenges and meet the deadlines.
• Should be an initiator and innovator.
• High level of integrity
• Ability to work independently as well as a part of a team
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4. interpersonal skills
5. presentation skills
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Telenor offers a total compensation package that is attractive, fair and competitive in the
local market.
In addition, Telenor offers a total package that may include insurance, recreational
activities and other benefits adapted to the local market and individual employee’s need.
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Telenor has established a Health, Safety and Working Environment (HSE) Management
System to ensure that the effort to develop and maintain a good working environment is
an ongoing process throughout the Telenor Group.
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Leadership expectations
Leadership in Telenor shall be guided by five leadership expectations, which are
Operational excellence, Empower people, Passion for business, Integrity and Change, and
Constant renewal.
All managers shall be evaluated and rewarded based upon a balanced dual focus on
achieving financial targets and building the organization.
We want our organization to benefit from the new insight and opportunities that this
diversity offers. Our people are called on to challenge themselves; to take on other tasks
than those that they have been trained for, and in this way discover new qualities and
capabilities.
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Employee Training
On-The-Job
Job Rotation
Mentoring And Coaching
Experiential Exercises
Workbooks/Manuals
Classroom Lectures
Videotapes
Audiotapes
Videoconferencing
Teleconferencing
Satellite TV
E-Learning , Interactive Modules
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HC @ Telenor Pakistan
Human Capital Division at Telenor believes in continuous improvement and is
taking the standards of service to the utmost levels of excellence.
From providing the best administrative support to facilitate employees work life to
creating benchmark security solutions, we are a team of enthusiastic, energetic young
people who are geared to perform the best always!
From being the best in providing benefits to our employees to the best in providing
development opportunities, we have managed to create a culture of passion for business,
operational excellence and constant renewal.
We are committed to assisting employees in exploring, developing and maximizing their
full potential, encouraging continuing education through internal and external training
and development opportunities.
Together with your commitment, we will deliver positive results and create opportunities
that will benefit the Telenor family.
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