CNG HO X HI CH NGHA VIT NAM

QCVN 84:2014/BTTTT

QUY CHUN K THUT QUC GIA

V CHT LNG DCH V IPTV
TRN MNG VIN THNG CNG CNG C NH
National technical regulation
on quality of IPTV service
in fixed public telecommunication networks

H NI - 2014

QCVN 84:2014/BTTTT
MC LC

1. QUY NH CHUNG ................................................................................................. 5

1.1. Phm vi iu chnh......................................................................................... 5
1.2. i tng p dng......................................................................................... 5
1.3. Ti liu vin dn ............................................................................................. 5
1.4. Gii thch t ng ............................................................................................ 5
1.5. Ch vit tt.. 6
2. QUY NH K THUT ......

2.1. Cc ch tiu cht lng k thut ........ 6

2.1.1. Ch tiu cht lng tn hiu video ........ 6
2.1.2. Ch tiu thi gian tng tc .......

2.1.3. Ch tiu ng b gia tn hiu video v audio...... 8

2.2. Cc ch tiu cht lng phc v ..... 8
2.2.1. kh dng ca dch v .......................................................................... 8
2.2.2. Thi gian thit lp dch v ........................................................................ 9
2.2.3. Thi gian khc phc dch v ....................................................................

2.2.4. Khiu ni ca khch hng v cht lng dch v .................................... 10

2.2.5. Hi m khiu ni ca khch hng............................................................ 10
2.2.6. Dch v h tr khch hng....................................................................... 10
3. QUY NH V QUN L ........................................................................................ 10
4. TRCH NHIM CA T CHC, C NHN .......................................................... 10
5. T CHC THC HIN ........................................................................................... 11
TH MC TI LIU THAM KHO............................................................................ 12

QCVN 81:2014/BTTTT

Li ni u
QCVN 84:2014 c xy dng trn c s TCVN 8689:2011 Dch v
IPTV trn mng vin thng cng cng c nh - Cc yu cu.
Cc quy nh k thut v phng php xc nh trong QCVN
84:2014/BTTTT ph hp Khuyn ngh ITU-T G.1080 Lin minh Vin
thng Th gii v TR-126.
QCVN 84:2014 do V Khoa hc v Cng ngh bin son, thm nh
v trnh duyt, B Thng tin v Truyn thng ban hnh km theo
Thng t s 08/2014/TT-BTTTT ngy 30 thng 7 nm 2014.

QCVN 84:2014/BTTTT

QCVN 84:2014/BTTTT

QUY CHUN K THUT QUC GIA

V CHT LNG DCH V IPTV
TRN MNG VIN THNG CNG CNG C NH
National technical regulation
on quality of IPTV service
in fixed public telecommunication networks
1. QUY NH CHUNG
1.1. Phm vi iu chnh
Quy chun ny quy nh mc gii hn ca cc ch tiu cht lng i vi dch v
IPTV (nh c nh ngha trong iu 1.4.1) trn mng vin thng cng cng c
nh.
1.2. i tng p dng
Quy chun ny p dng i vi C quan qun l nh nc v cc doanh nghip
cung cp dch v IPTV trn mng vin thng cng cng c nh thc hin qun l
cht lng dch v IPTV theo cc quy nh ca Nh nc v ca B Thng tin v
Truyn thng.
Quy chun ny cng l c s ngi s dng gim st cht lng dch v IPTV
ca cc doanh nghip.
1.3. Ti liu vin dn
[1] TR-126 Triple-Play Services Quality of Experience (QoE) Requirements, DSL
Forum, Dec. 2006.
[2] ITU-T G.1080 Quality of experience requirements for IPTV services, Dec, 2008.
[3] ITU-R BT.500-11 Methodology for the subjective assessment of the quality of
television pictures, 2002.
[4] ITU-T J.247 Objective perceptual multimedia video quality measurement in the
presence of a full reference, Aug, 2008.
[5] IETF RFC 3357 One-way Loss Pattern Sample Metrics, Aug, 2002.
1.4. Gii thch t ng
1.4.1. Dch v IPTV l dch v a phng tin (nh truyn hnh, video, audio, vn
bn, ha, s liu) truyn ti trn cc mng vin thng c nh da trn IP.
1.4.2. Doanh nghip cung cp dch v IPTV (DNCCDV) l doanh nghip thit lp
mng v cung cp dch v IPTV theo cc quy nh hin hnh ca Nh nc v
ca B Thng tin v Truyn thng.
1.4.3. Khch hng (ngi s dng dch v) l c nhn, t chc Vit Nam hoc
nc ngoi s dng dch v IPTV ti Vit Nam.
1.4.4. Cht lng dch v l kt qu tng hp ca cc ch tiu th hin mc
hi lng ca ngi s dng dch v i vi dch v .
1.4.5. S c l hng hc ca mt hoc mt s phn t trong mng ca
DNCCDV dn n vic lm gin on cung cp dch v.

QCVN 84:2014/BTTTT
1.4.6. Phng php xc nh:
Phng php xc nh l cc phng php nh gi cht lng dch v vi mc ly
mu ti thiu c quy nh C quan qun l Nh nc v DNCCDV p dng
trong vic o kim cht lng dch v.
1.5. Ch vit tt
AVC

Advanced Video Coding

B m ha hnh tin tin

EPG

Electronic Program Guide

Hng dn chng trnh in t

HDTV

High Definition TeleVision

Truyn hnh phn gii cao

IP

Internet Protocol

Giao thc Internet

IPTV

Internet Protocol TeleVision

Truyn hnh da trn giao thc

Internet

MPEG

Moving Pictures Expert Group

M ha MPEG

MOS

Mean Opinion Score

im nh gi trung bnh

SDTV

Standard Definition TeleVision

Truyn hnh phn gii tiu chun

STB

Set Top Box

Thit b thu v gii m tn hiu

VC-1

Video codec - 1

B m ha hnh c pht trin bi

Microsoft

VoD

Video on Demand

Video theo yu cu
2. QUY NH K THUT

2.1. Cc ch tiu cht lng k thut

2.1.1. Ch tiu cht lng tn hiu video
2.1.1.1. Cht lng tn hiu video
nh ngha: Cht lng tn hiu video l ch s tch hp cht lng truyn video
c xc nh bng cch tnh im trung bnh vi thang im MOS t 1 n 5 theo
ITU-R BT.500-11.
Ch tiu: im cht lng hnh nh trung bnh MOS 3,0.
Phng php xc nh: Phng php m phng. S dng phng php o theo
ITU-T J.247 v quy i ra thang im MOS.
2.1.1.2 Cc tham s truyn dn
nh ngha: L cc ch tiu ti lp truyn ti m bo cht lng dch v video trong
IPTV.
Ch tiu: m bo cht lng dch v video, cc tham s truyn dn phi tun
theo cc gi tr quy nh trong Bng 1, Bng 2, Bng 3, Bng 4 tng ng.
Phng php xc nh: Phng php gim st. S dng cc thit b o gim st
ti thit b nh thu bao (STB), trong iu kin STB c hoc khng c kh nng b
li.
Cc tham s truyn dn ch p dng i vi cc lung IP truyn ti ni dung video.
Trong cc Bng 1, 2, 3 v 4, cc ch tiu trong ct (2), (3) theo TR-126, cc ch tiu
trong cc ct (4), (5) v (6) theo IETF RFC 3357.
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QCVN 84:2014/BTTTT
Bng 1 - Cc ch tiu truyn dn i vi dch v SDTV, VoD m MPEG-2
Chu k mt Tn sut
mt gi
gi IP
(s kin
(gi IP)
li/gi)

T l mt
gi lung
IP video
trung bnh

Tc
lung
(Mbit/s)

Tr
(ms)

Rung
pha
(ms)

Thi gian
ln nht
ca 1 li
(ms)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

3,0

<200

< 50

16

<6

5,85 E-06

3,75

<200

< 50

16

<7

5,46 E-06

5,0

<200

< 50

16

<9

5,26 E-06

Bng 2 - Cc ch tiu truyn dn i vi dch v SDTV,

VoD m MPEG-4 AVC hoc VC-1
Tc
lung
(Mbit/s)

Tr
(ms)

Rung
pha
(ms)

Thi gian
ln nht
ca 1 li
(ms)

Chu k
mt gi IP
(gi IP)

Tn sut
mt gi
(s kin
li/gi)

T l mt
gi lung
IP video
trung bnh

(1)

(2)

(3)

(4)

(5)

(6)

(7)

1,75

<200

< 50

16

<4

6,68 E-06

2,0

<200

< 50

16

<5

7,31 E-06

2,5

<200

< 50

16

<5

5,85 E-06

3,0

<200

< 50

16

<6

5,85 E-06

Bng 3 - Cc ch tiu truyn dn i vi dch v HDTV m MPEG-2

Tc
lung
(Mbit/s)

Tr
(ms)

Rung
pha
(ms)

Thi gian
ln nht
ca 1 li
(ms)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

15,0

<200

< 50

16

< 24

1,17 E-06

17,0

<200

< 50

16

< 27

1,16 E-06

18,1

<200

< 50

16

< 29

1,17 E-06

Chu k mt Tn sut
gi IP
mt gi
(gi IP)
(s kin
li/gi)

T l mt
gi lung
IP video
trung bnh

QCVN 84:2014/BTTTT
Bng 4 - Cc ch tiu truyn dn i vi dch v HDTV
m MPEG-4 AVC hoc VC-1
Tc
lung
(Mbit/s)

Tr
(ms)

Rung
pha
(ms)

Thi gian
ln nht
ca 1 li
(ms)

(1)

(2)

(3)

(4)

(5)

(6)

(7)

<200

< 50

16

< 14

1,28 E-06

10,0

<200

< 50

16

< 17

2,24 E-06

12

<200

< 50

16

< 20

5,22 E-06

Chu k mt Tn sut
gi IP
mt gi
(gi IP)
(s kin
li/gi)

T l mt
gi lung
IP video
trung bnh

2.1.2. Ch tiu thi gian tng tc

Bng 5 - Ch tiu thi gian tng tc
Hot ng ca ngi
s dng
Cc thao tc trn giao
din ngi s dng (*)
Chuyn knh (**)

Loi

Tr ln
nht
(ms)

Tng tc

200

p ng

2 000

Thi gian khi ng h

thng (***)

30 000

(*) : Cun EPG. Bm nt iu khin t xa VoD cho ti khi ch th trn mn hnh lnh
c nhn th thi gian tr ln nht l 200 ms.
(**) : Thi gian t khi bm nt iu khin t xa cho ti khi knh c hin th n nh
trn mn hnh th thi gian tr ln nht l 2 000 ms.
(***) : Thi gian t khi bt ngun STB ti khi knh c hin th th thi gian tr ln
nht l 30 000 ms.
2.1.3. Ch tiu ng b gia tn hiu video v audio
Bng 6 - Ch tiu ng b gia tn hiu video v audio
ng b gia tn
hiu video v audio

Ting xut hin trc hnh

Ting xut hin sau hnh

15,0 ms

45,0 ms

2.2. Cc ch tiu cht lng phc v

2.2.1. kh dng ca dch v
nh ngha: kh dng ca dch v ( D ) l t l thi gian trong DNCCDV sn
sng cung cp dch v cho khch hng:
Tf
D = 1 100%
Tr
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QCVN 84:2014/BTTTT
Trong :
Tr : Thi gian xc nh kh dng ca dch v.
T f : Thi gian s c thuc trch nhim ca DNCCDV c tnh theo cng thc:
N

Tf =
i =1

ri
ti
Ri

N : Tng s ln xy ra s c trong thi gian xc nh kh dng

Ri : Tng s thu bao IPTV ti thi im xy ra s c th i
ri : S thu bao IPTV b nh hng trong s c th i
ti thi gian s c th i
Ch tiu: kh dng ca dch v 99,5 %.
Phng php xc nh: Phng php thng k. Thng k ton b s c trong thi
gian xc nh kh dng. Thi gian xc nh kh dng ti thiu l 3 thng.
2.2.2. Thi gian thit lp dch v
nh ngha: Thi gian thit lp dch v c tnh t lc DNCCDV v khch hng k
hp ng cung cp dch v IPTV cho ti khi khch hng c th s dng c dch
v ny.
Nu DNCCDV khng th k hp ng cung cp dch v th trong vng 3 ngy k t
thi im nhn c phiu yu cu cung cp dch v ca khch hng, DNCCDV
phi c vn bn thng bo cho khch hng v vic t chi k kt hp ng dch v
v nu r l do t chi.
Ch tiu: t nht 90% s hp ng cung cp dch v c thi gian thit lp dch v
trong khong thi gian quy nh nh sau:
Trng hp khng lp t ng thu bao, E 5 ngy.
Trng hp c lp t ng thu bao, E c cng thm thi gian lp t ng
thu bao Ei:
- Ni thnh, th x: Ei 7 ngy (Khng tnh ngy l, th 7 v ch nht).
- Th trn, x, lng: Ei 15 ngy (Khng tnh ngy l, th 7 v ch nht).
Phng php xc nh: Phng php thng k. Thng k ton b yu cu thit lp
dch v IPTV ca DNCCDV trong khong thi gian t nht l 3 thng.
2.2.3. Thi gian khc phc dch v
nh ngha: Thi gian khc phc dch v c tnh t lc DNCCDV nhn c
thng bo v vic mt dch v t pha khch hng hoc t h thng thit b ca
doanh nghip n lc dch v c khi phc.
Ch tiu: t nht 90 % s ln mt dch v c khc phc trong khong thi gian quy
nh nh sau:
- Ni thnh, th x: R 36 h.
- Th trn, x, lng: R 72 h.
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QCVN 84:2014/BTTTT
Phng php xc nh: Phng php thng k. Thng k y s liu khc
phc dch v trong khong thi gian t nht l 3 thng.
2.2.4. Khiu ni ca khch hng v cht lng dch v
nh ngha: Khiu ni ca khch hng l vic khch hng phn nh s khng hi
lng v cht lng dch v c bo cho DNCCDV bng n khiu ni.
Ch tiu: Khiu ni ca khch hng v cht lng dch v 0,25 khiu ni/100
khch hng/3 thng.
Phng php xc nh: Phng php thng k. Thng k ton b s khiu ni ca
khch hng v cht lng dch v trong khong thi gian ti thiu l 3 thng.
2.2.5. Hi m khiu ni ca khch hng
nh ngha: Hi m khiu ni ca khch hng l vn bn ca DNCCDV thng bo
cho khch hng c n, th khiu ni v vic tip nhn khiu ni v xem xt gii
quyt.
Ch tiu: DNCCDV phi c vn bn hi m cho 100 % khch hng khiu ni trong
thi hn 48 h k t thi im tip nhn khiu ni.
Phng php xc nh: Phng php thng k. Thng k ton b cng vn hi m
cho khch hng v cht lng dch v trong khong thi gian ti thiu l 3 thng.
2.2.6. Dch v h tr khch hng
nh ngha: Dch v h tr khch hng l dch v h tr, hng dn, gii p cho
khch hng v dch v IPTV.
Ch tiu:
- Thi gian cung cp dch v h tr khch hng bng nhn cng qua in thoi l
24h trong ngy.
- T l cuc gi ti dch v h tr khch hng chim mch thnh cng v nhn c
tn hiu tr li trong vng 60 s 80 %.
Phng php xc nh: Thc hin gi nhn cng ti dch v h tr khch hng, s
cuc gi th ti thiu l 250 cuc gi vo cc gi khc nhau trong ngy.
3. QUY NH V QUN L
Dch v IPTV thuc phm vi quy nh mc 1.1 phi tun th cc quy nh ti Quy
chun ny.
4. TRCH NHIM CA T CHC, C NHN
4.1. Cc doanh nghip cung cp dch v IPTV trn mng vin thng cng cng c
nh c trch nhim m bo cht lng dch v tun th Quy chun ny.
4.2. Cc doanh nghip cung cp dch v IPTV trn mng vin thng cng cng c
nh c trch nhim thc hin cam kt, cng b hp quy cht lng dch v theo
Quy chun ny v chu s kim tra ca c quan qun l nh nc theo cc quy nh
hin hnh.
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QCVN 84:2014/BTTTT
5. T CHC THC HIN
5.1. Cc Vin thng, Cc Pht thanh, truyn hnh v thng tin in t v cc S
Thng tin v Truyn thng c trch nhim hng dn, trin khai qun l cc t chc,
doanh nghip thc hin theo Quy chun ny.
5.2. Trong trng hp cc quy nh nu ti Quy chun ny c s thay i, b sung
hoc c thay th th thc hin theo quy nh ti vn bn mi.

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QCVN 84:2014/BTTTT
TH MC TI LIU THAM KHO
[1] TCVN 8689 :2011 Dch v IPTV trn mng vin thng cng cng c nh - Cc
yu cu.

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