RAGAY WATER DISTRICT OPERATION MANUAL

Table of Contents
I. Introduction....................................................................................................page 3
II. Definition of Terms........................................................................................page 4
III. General Information
A. Profile of Ragay Water District.....................................................................page 5
B. Vision and Mission........................................................................................page 5
C. Areas of Operation.........................................................................................page 6
D. Water Sources................................................................................................page 7
E. Storage, Treatment, Transmission Distribution Facilities............................ page 8
F. Water Rates....................................................................................................page 8
IV. Organization and Responsibilities
A. Organizational Structure................................................................................page 9
A.1 Board Of Directors.....................................................................................page 10
A.2. Administrative and General Services
A.3. Finance and Commercial Section
A. 4. Technical and Operation Section
B. Duties and Responsibilities......................................................................page 10-11
V. Operational Control and Supervision.......................................................page 11-12
VI. Operating Procedures..................................................................................page 13-19
VII. Appendices...................................................................................................page 19

I.

INTRODUCTION

The Operations Manual of Ragay Water District is designed to provide general information
about the agency, its underlying function, mandates, operating procedures and organization.
The Ragay Water District was created by virtue of the applicable provisions of Presidential
Decree No. 198 and duly operated with the issuance of Certificate of Conformance from the
Local Water Utilities Administration (LWUA). The manual is composed of the followings:
General Information. This section contains the company profile, such as the brief history of
LWD, mandates and functions, its mission and vision, water sources, pumping stations, areas of
operation, water rates, storage and treatment facilities.
Organization and Responsibilities. In this part of the manual, the organizational structure as of
year 2015, as well as the duties and responsibilities of every section.
Operational Control and Supervision. The powers of authority are described in this part as
well as the supervisory and operational controls.
Operating Procedures. Contains the step-by-step procedures and work instructions of Ragay
Water District.

II.

DEFINITION OF TERMS

RWD

: Ragay Water District

PD

: Presidential Decree

Category

: The categorization is a two-stage process. The Initial stage is categorization

based on the Number of Active Service Connection. For Category D a service
connection below 3,000. The second stage of categorization considers the
following factors: Gross Revenues, Total Assets, Net Income before Interest and
Depreciation, and Staff Productivity Index. These factors will determine the
Point-Rating Category .Points earned 1-24 for Category D.

BOD

: Board of Directors

SALN

: Statement of Asset, Liabilities and Net worth.

PhilGEPS

: Philippine Government Electronic Procurement System

SOA

: Statement of Account

PPE

: Property Plant and Equipment

PR

: Purchase Request

PO

: Purchase Order

LWUA

: Local Water Utilities Administration

III. GENERAL INFORMATION

A. PROFILE
The Ragay Water District (RWD) is a government owned and controlled corporation which was formed
on March 26, 1979 and was issued a Conditional Certificate of Conformance (CCC) by the Local Water
Utilities Administration on July 27, of the same year. Presently managed by General Manager, Elizalde E.
Tuazon and under the mandate of a governing boards representing the different sectors, namely; Antonio
S. Dulfo, Chairman of the Board representing the Civic Sector; Rosalie C. Abengoza, Vice-Chairman,
Educational Sector; Salome C. Aquino, Secretary, Professional Sector; Estrella R. Roxas, Treasurer,
Women Sector & Delfin Q. Closa, Member, representing the Business Sector. The RWD has eleven (11)
regular permanent employee and six (6) job orders.
Today, the expansion of the water service covers 18 barangays. Its Networth is about 69 million pesos
and servicing 2,453 water connections.

B. MISSION
The Ragay Water District commits itself to continuously and satisfactorily provide its service area with
adequate safe potable and effective sewerage/waste disposal system thru part grants/loan and achieve
financial capability to pay back such loans and thereafter continue rendering such service satisfactorily
with minimum input but producing maximum output; and provide the RWD Personnel with standardized
VISION
It is envisioned that the Ragay Water District will contribute to the development of a healthy community
thru the provision of a continuous and adequate and safe potable water system affordable water rates and
effective sewerage/waste disposal system with the financial support of generous lending institution in
terms of part loan/grants and thereafter became self-reliant to be able to continue to provide such services
on its own to the utmost satisfaction of the customers.

C. AREAS OF OPERATION
1. Pob. Iraya
2. Pob. Ilaod
3. Lower Sta. Cruz
4. Agrupacion
5. Panaytayan
6. Amomokpok
7. Apad
8. Cale
9. Lower Binahan - Mamalao
10. Upper Binahan Bagasimbahan
11. San Rafael
12. Liboro
13. F. Simeon
14. Banga Caves
15. Cabugao
16. Tagbac
17. Port Junction Norte
18. Port Junction Sur

D. WATER SOURCES
The existing sources of the Ragay Water District include 4 springs, and 3 deep wells. The total combined
output of the springs is 1,313 cu.m./day (15.2 lps). Supply from these four (4) sources flows by gravity to
the distribution network. However as of this writing the measured flow of these 4 sources was reduced to
almost 50% to 70% yield from its original discharged brought about the extended El Nio phenomenon
resulting to non-supply of water to some of the covered barangays especially the service areas with high
elevation.
a. SPRINGS
1. Panaytayan and Pataan Springs are situated in Bgy. Panaytayan about 4 km from Poblacion with
elevations of 83 masl and 64 masl respectively, Intake structures were constructed by the
municipal government. The combined flows of these springs is 1.3 lps.
2. Hinagdanan Spring facility was constructed in 1977 by the Local Government. The Spring is
situated in Bgy. Amomokpok about 6 km. from the Poblacion with an elevation of 102 masl. The
measured flow is 3.8 lps.
3. Baya Spring is located about 4.5 km north of Poblacion. It was developed in 1995 through a P5.4
M grant from the late Cong. Rolando R, Andaya, Sr. The spring was measured to have a
discharge capacity of 10.1 lps and has an elevation of 32 masl.
b. DEEP WELLS
1. Deep Well No. 1 - Agrupacion Pumping Station The well was drilled to a depth of 110 m with
250 mm diameter casing. The Static Water Level (SWL) is 14 mbgl and Pumping Water Level is
at 80 mabgl. It is also equipped with a 150 cu.m. concrete ground reservoir which is operated on a
fill and draw basis. The pumping equipment installed is a 25 hp submersible pump with
measured discharged of 8 pls.
2. Deepwell No. 2 F. Simeon Pumping Station The well was drilled to a depth of 110 m with
200 mm diameter casing. The measured discharged is 9 lps.
3. Deepwell No. 3 Banga Caves Pumping Station The well was drilled to depth of 70 m with
200 mm diameter casing and is equipped with a 100 cu.m. concrete ground reservoir. The
measured discharged is 8 lps.

E. STORAGE, TREATMENT, TRANSMISSION AND DISTRIBUTION FACLITIES

a. Storage Faciltities
These three (3) pumping stations has a disinfection facilities (hypo-chlorinators) to ensure
consumers of safe and potable water. Bgy. Agrupacion Pumping Station is equipped with 150
cu,m, concrete ground reservoir which is operated on a fill and draw basis same with Bgy. Banga
Caves Pumping Station with 100 cu,m.,ground reservoir at an elevation of 100 masl.
b. Treatment Facilities
A drip-type chlorinator was also installed (hypochlorinators) to all the water sources to ensure
consumers of safe and potable water. Powdered chlorine is fed to the chlorinator every two
days.
c. Transmission and Distribution Facilities
Water from the source is transmitted to the service area by a combination of G.I. & PVC and
steel pies with diameters of 75, 100, 150 and 200 mm. The existing pipelines of the water
district has an approximately total length of 50 km.

F. WATER RATES

The water rate was approved by LWUA Board of Trustees under BOT Res. No. 203, s. 2010 dated Oct.
13, 2010 and RWD Board Res. No. 06, s. 2010 dated Oct. 27, 2010 effective Dec. 2010 consumption,
January
2011 Billing.
The water rate has been presented before a public meeting and duly approved before a public hearing
last Sept. 29, 2004 at the Cultural Center, Ragay, Central School, Ragay, Cam. Sur.
Hereunder are the following rates to be implemented.
Min. Charge
C O M M O D I TY C HAR G E S
C LAS S I F I C AT I O N
1-10 cu.m.
11-20 cu.m. 21-30 cu.m. 31-40 cu.m. 41up cu.m.
Residential/Government
250.00
27.15
30.20
34.20
38.50
Full Commercial
500.00
54.30
61.40
68.40
77.00
Commercial A
437.50
47.50
52.85
59.85
67.35
Commercial B
375.00
40.70
45.30
51.30
57.75
Commercial C
312.50
33.90
37.75
42.75
48.10
Bulk/Wholesale
750.00
81.45
90.60
102.80
115.50

IV. ORGANIZATION AND RESPONSIBILITIES

A. ORGANIZATIONAL STRUCTURE

A.1 BOARD OF DIRECTORS

ANTONIO S. DULFO
Chairman
ROSALIE C. ABENGOZA
Vice Chairman
SALOME C. AQUINO
Secretary/Member
ESTRELLA R. ROXAS
Treasurer/Member
DELFIN Q. CLOSA
Member

B. DUTIES AND RESPONSIBILITIES

The Primary Functions

BOARD OF DIRECTORS is a policy making body. Ensures that the availability of adequate
financial resources and approves annual budget.
ADMINISTRATIVE AND GENERAL SERVICES is responsible for general service
recording and summarizing of financial transactions, preparation of Financial Reports
and collection & disbursement of funds. Budget preparation and assist in allocation and
distribution of budgets as wells as monitoring the budget performance. It is in-charge of
the procurement; assists in the implementation of special projects program. Also
responsible for the recruitment and retention of highly qualified employees for the
agency.
FINANCE AND COMMERCIAL SECTION - Finance Unit is responsible for preparation of
Financial Reports and collection, disbursement of funds and Inventory Management.
Commercial Services Unit is responsible for meter reading, billing and collection.
Assists in the recording and posting of payments and monitoring of the customer
accounts. Responsible in attending customer service requests and complaints.
Responsible for the marketing strategies/program implementation and public information.
In-charge in inspection and investigation regarding water connection.
TECHNICAL AND OPERATION SECTION - is responsible for the management of the water
systems maintenance operations; and management of production and water distribution
operations.

responsible for the installation of new service connections.

Attending to the repairs and maintenance of water distribution lines
Performing of major and minor plumbing services.
In-charge in water system project implementation and constructions.
Responsible for the water maintenance and disconnection and reconnection of

service lines
Responsible for the pumping operations and water distributions.

 Monitors the water quality.

In-charge for the pumping facilities maintenance management, gathering and keeping
of data analysis.
V. OPERATIONAL CONTROL AND SUPERVISION
GENERAL MANAGER
1. Regular conduct of staff and committee meetings;
2. Preparation of agenda for Board meeting;
3. Implementation of agencys policies, rules and regulations;
4. Participation in districts activities with other organizations.
5. Has the ultimate decision-making authority in all matters affecting the district.
ADMINISTRATIVE AND GENERAL SERVICES
1. Preparation of Financial statements;
2. Preparation of Annual budget;
3. Preparation and updating of PPE Depreciation Schedule;
4. Meet BIR deadlines
5. Preparation of statement of Bank Reconciliation;
6. Preparation of Creation, Reclassification and Upgrade of Positions;
7. Preparation and submission of Alphalist of Withholding Taxes, Annual
Registration Fee & Income Tax Return (ITR);
8. Preparation of Disbursement Voucher;
9. Liquidation of Cash advances;
10. Report of Monthly remittances and loan payment
11. Preparation and payment of BIR, GSIS, HDMF, Philhealth & LWUA
12. Maintenance of 201 files;
13. Submission of SALN;
14. Updating leave records;
15. Preparation of Purchase Order/Request;
16. Posting to Phil-GEPS for invitation to bid
17. Preparation of procurements;
18. Issuance of materials and supplies;
19. Physical count of inventory;
20. Submission of Inspection and Acceptance Report (IAR);
21. Delivery of Documents to outside public.

FINANCE & COMMERCIAL DIVISION

1. Preparation and release of Payroll;
2. Reports of daily Collection and Deposit;
3. Deposits of cash and check collection
4. Administration of Petty Cash Fund;
5. Release of checks;
6. Issuance of Official Receipts;
7. Submission of Schedule of Accounts Receivable;
8. Submission of Collection Report;
9. Checking of high water consumption.
10. Issuance of Water bill/Issuance of Statement of Accoun
PRODUCTION AND TECHNICAL DIVISION
1. Site Inspection
2. Installation of water service
3. Relocation of Meter
4. Reconnection of water Service
5. Temporary Disconnection of Service
6. Repair/Calibration of water meter due to blurred, stuck-up or damage;
7. Repair of service line or meter stand pipe leak;
8. Repair of transmission mains or distribution lines;
9. Conduct of network flushing activity;
10. Report on Non-Revenue Water (NRW) or Unaccounted water per cubic meter;
11. Submission of water samples for Bacteriological Testing & Heterological Plate Count (HPC).
12. Submission of Chemical and Physical testing of water samples
13. Chlorination
14. Operation and Maintenance of Generators
15. Attending to Customer Complaints

VI. OPERATING PROCEDURES

FRONTLINE SERVICES

NEW SERVICE APPLICATION

Service Description
Division
Location
In-Charge/Responsible
Person
Service Schedule

Commercial
First Floor, RWD Office, Panaytayan, Ragay, Cam. Sur
Ms. CRISTY C.
MUIZ
Monday to Friday except Holidays, 7:00 A.M. - 5:00 P.M.
(NO NOON TIME BREAK)
Community Tax Certificate & 1 valid ID.
30 minutes
Inspection Fee
150.00
Registration Fee
900.00
Materials
- variable - after site inspection
Labor
- variable - after site inspection

Requirements Needed
Total Processing Time
Total Fees

STEPS:

PERSON RESPONSIBLE

TIME NEEDED

1. Applicant inquire to the Officer of the Day &

advise the applicant to look for the person
reponsible for new service application.

Office of the Day

1 minute

2. The Billing Clerk conducts interview as

to the location and classification of the
new service application.

Reyna A. Velasco

5 minutes

Cristy C. Muiz

10 minutes

4. The applicant pay his/her non-refundable

inspection fee to the cashier.
5. Plumber conducts site inspection for the
assessment of materials needed and labor
cost & inform the applicant & forward to the
Billing Clerk

Editha J. Jarabejo

1 minute

Rommel M. Mallo
Jerly N. Moratalla
Oscar B. Rotiquio

within 1 working
day upon receipt
of MO

6. The Billing Clerk computes the fees needed

and forward to the Cashier for payment.

Cristy C. Muiz

10 minutes

Editha D. Jarabejo

1 minute

Applicant & Cristy C. Muniz

Applicant & Plumber (after installation)

1 minute
within 1 WD upon
receipt of MO

Engr. Elizalde E. Tuazon

1 minute

Arnel D. Vela

within 4 hours
upon receipt of
Application Form

3. The Billing Clerk pre-process her/his

application form for the payment of
a non-refundable inspection fee.

7. Payment of the applicant to the Cashier.

8. Signing of the Application Form by the client
Signing of Meter Contract of the client.

9. Approval of the General Manager.

10. Forwards to the Storekeeper for the
release of water meter & other materials
needed
11. The Storekeeper forwards it to the Plumber
for installation.

Service Description
Division
Location
In-Charge/Responsible
Person
Service Schedule

Rommel M. Mallo
Nomeriano L. Marzan
Jerly N. Moratalla
Oscar B. Rotiquio

RECONNECTION OF WATER SERVICE

Commercial
First Floor, RWD Office, Panaytayan, Ragay, Cam. Sur
Ms. CRISTY C.
MUIZ
Monday to Friday except Holidays, 7:00 A.M. - 5:00 P.M.
NO NOON TIME BREAK

within 1 WD
upon receipt of
MO

Requirements Needed
Total Processing Time
Total Fees

Community Tax Certificate & 1 valid ID.

10 minutes
Reconnection Fee
600.00
Arrearages
variable
Materials
variable
Labor
variable

STEPS:

PERSON RESPONSIBLE

TIME NEEDED

Arnel D. Vela

1 minute

2. The Billing Clerk look for the arrearages of the

client to the Customers Ledger Cards &
computes for the total assessment.

Reyna A. Velasco
Cristy C. Muiz

6 minutes

3. Payment of the reconnection fee & arrearages

to the Cashier.

Editha J. Jarabejo

1 minute

Client/Cristy C. Muniz
Applicant & Plumber (after installation)

1 minute
within 1 WD upon
receipt of MO

Engr. Elizalde E. Tuazon

1 minute
within 4 hours
upon receipt of
Application Form
within 1 WD
upon receipt of
MO

1. Client inquire to the Officer of the Day &

advise the client to look for the person
reponsible for reconnection of water service.

4. Signing of the Application Form by the client

Signing of Meter Contract of the client.

5. Approval of the General Manager.

6. Forwards to the Storekeeper for the release
of water meter.
7. Forwards to the Plumber for reconnection.

Service Description
Division
Location
In-Charge/Responsible
Person
Service Schedule
Requirements Needed

Arnel D. Vela
Rommel M. Mallo / Jerly N. Moratalla
Nomeriano L. Marzan
Oscar B. Rotiquio

REQUEST FOR CHANGE OF ACCOUNT NAME

Commercial
First Floor, RWD Office, Panaytayan, Ragay, Cam. Sur
Ms. CRISTY C.
MUIZ
Monday to Friday except Holidays, 7:00 A.M. - 5:00 P.M.
NO NOON TIME BREAK
Community Tax Certificate & 1 valid ID.

Proof of Ownership or Deed of Sale

20 minutes
Service Charge for change of
account name

Total Processing Time

Total Fees

STEPS:
1. Client inquire to the Officer of the Day &
advise the client to look for the person
reponsible for the service needed.
2. The Billing Clerk look for Customer Ledger
Card & Meter Reading Card as to the name
of account and checks the authenticity of the
proof of ownership from the client.
3. Payment of charges by the client for the
change of account name to the Cashier.
4. Signing of the Application Form by the client
Signing of Meter Contract of the client.

5. Approval of the General Manager.

6. Forwards to the Customers Service Assistant
for change of name to the computer's masterlist.

Service Description
Division
Location
In-Charge/Responsible
Person
Service Schedule

150.00

PERSON RESPONSIBLE

TIME NEEDED

Officer of the day

1 minute

Cristy C. Muiz

6 minutes

Editha J. Jarabejo

1 minute

Client/Cristy C. Muniz
Applicant & Plumber (after installation)

1 minute
within 1 WD upon
receipt of MO

Engr. Elizalde E. Tuazon

1 minute

Reyna A. Velasco

10 minutes

PAYMENT OF WATER BILL IF GOVERNMENT

AGENCY
Commercial
First Floor, RWD Office, Panaytayan, Ragay, Cam. Sur
Ms. Editha J. Jarabejo, Reyna A.
Velasco
Monday to Friday except Holidays, 7:00 A.M. - 5:00 P.M.
NO NOON TIME BREAK

Requirements Needed
Total Processing Time
Total Fees

Water Bill and BIR Form 2307

4 minutes
Water Bill
variable
Arrearages
variable

STEPS:

PERSON RESPONSIBLE

TIME NEEDED

Editha J. Jarabejo & Reyna A. Velasco

Reyna A. Velasco

1 minute

2. Billing Section computes the 2% Franchise Tax

& forwards again to the Cashier for payment

Reyna A. Velasco & Cristy C. Muiz

2 minutes

3. Issuance of Official Receipt by the Cashier for

payment of water bills.

Editha J. Jarabejo & Reyna A. Velasco

1 minute

1. Present the Notice of Water Bill or Statement

of Account to the Cashier for payment.
a) Forward to the Billing Section if government
agency for computation of 2% Franchise Tax

Service Description

PAYMENT OF WATER BILL, RECONNECTION FEE

& OTHER CHARGES

Requirements Needed
Total Processing Time

Water Bill
2 minutes
STEPS:

1. Present the Notice of Water Bill or Statement

of Account to the Cashier for payment.

2. Issuance of Official Receipt by the Cashier for

payment of water bills or reconnection fee or
other charges.

Service Description
Division
Location
In-Charge/Responsible
Person
Service Schedule
Requirements Needed

PERSON RESPONSIBLE

TIME NEEDED

Editha J. Jarabejo & Reyna A. Velasco

1 minute

1 minute
Editha J. Jarabejo & Reyna A. Velasco

SERVICE REQUEST & COMPLAINTS (High Consumption)

Commercial
First Floor, RWD Office, Panaytayan, Ragay, Cam. Sur
Ms. CRISTY C.
MUIZ
Monday to Friday except Holidays, 7:00 A.M. - 5:00 P.M.
NO NOON TIME BREAK
Water Bill

Total Processing Time

Water Meter Verification

Change of Defective Meter (easy)
(complicated)
Volumetric of Water Meter

7
minutes
1 WD upon issuance of MO
2 WD upon issuance of MO
1 WD upon issuance of MO

Total Fees

STEPS:
1. Client inquire to the Officer of the Day &
advise the client to look for the person
reponsible for the service needed.
2. The Billing Clerk look for Meter Reading Card
to check the reading of consumption.

3. Forward to the meter reader for verification

of reading & inspect the status of water meter.
4. The Customer Service issued Maintenance
Order to do the services needed & approved by
the General Manager.
5. Forwards to the plumber for water meter
inspection and if the findings are:
a) If there is an in-house leakage the plumber
will advise the client for the repair of leakage
to any accredited private plumber of the district
b.1) If the defect of the water meter is due to
force majeure, the Plumber will request the
Storekeeper for the release of new w.meter.
b.2) If the cause of the defect was due to the
negligence of the concessionaire, they will
will pay for the release of the new w.meter.
c) If the water meter is not defective the plumber
will resort to meter calibration (volumetric) to
see the efficiency of the meter, if the meter
is okay the plumber will give the findings to the
the client that the meter is still in good performance and no need to change for a new
w.meter.

Service Description
Division
Location
In-Charge/Responsible
Person
Service Schedule
Requirements Needed

PERSON RESPONSIBLE

TIME NEEDED

Officer of the day

1 minute

Reyna A. Velasco & Cristy C. Muiz

3 minutes

Nomeriano L. Marzan / Oscar B. Rotiquio

within 4 hours
upon receipt
of service request

Cristy C. Muiz
Engr. Elizalde E. Tuazon

2 minutes
1 minute

Rommel M. Mallo / Jerly N. Moratalla

Nomeriano L. Marzan / Oscar B Rotiquio
or Private Plumber (accredited by the
WD)

within 1 WD upon
issuance of MO

Rommel M. Mallo / Jerly N. Moratalla

Nomeriano L. Marzan

within 1 WD upon
issuance of MO

Rommel M. Mallo / Jerly N. Moratalla

Nomeriano L. Marzan

within 1 WD upon
issuance of MO

SERVICE REQUEST & COMPLAINTS (Leak before the meter)

Commercial & Production
First Floor, RWD Office, Panaytayan, Ragay, Cam. Sur
Ms. CRISTY C.
MUIZ
Monday to Friday except Holidays, 7:00 A.M. - 5:00 P.M.
NO NOON TIME BREAK
when necessary

3
minutes

Total Processing Time

Leak repair (easy)

(complicated)

Total Fees

when necessary (payment of materials & fittings)

STEPS:

PERSON RESPONSIBLE

TIME NEEDED

1. Client inform/report to the Officer of the Day

of the leakage before the water meter.

Officer of the Day

1 minute

2. The Officer of the Day log the request & let

the client signed the logbook.

Officer of the Day and Client

1 minute

Cristy C. Muiz
Engr. Elizalde E. Tuazon

1 minute

3. Forward to the Customers Service for issuance

of Maintenance Order approved by the General
Manager.
4. Forward to the Plumber for inspection of
leakage to assess if materials & fittings are
needed for the repair.
5. If after site inspection the findings are:
a) materials are not essential for the repair, the
plumber will go on for the leak repair;
b) if materials are needed, the plumber will
request the storekeeper for the release of
materials needed.
6. The Storekeeper will issue the release of

Rommel M. Mallo / Jerly N. Moratalla

Nomeriano L. Marzan
Oscar B. Rotiquio

Rommel M. Mallo / Jerly N. Moratalla

Nomeriano L. Marzan
Oscar B. Rotiquio

Arnel D. Vela

materials needed and forwards it to the plumber.

7. The plumber will go on for the repair.

Rommel M. Mallo / Jerly N. Moratalla

Nomeriano L. Marzan
Oscar B. Rotiquio

1 WD after
the request

1 to 2 WD after
the request

within 2 hours
after site
inspection
1 to 2 WD after
inspection

VII. APPENDICES

Department of Budget and Management (2011) Revised Local Water District Manual on
Categorization and Re-categorization and Other Related Matters (LWD0MaCRO).
Retrieved Oct. 5, 2015 from http://www.lwua.gov.ph/wd_classfication/revised local-waterdistrict-manual-macro.pdf.