Professional Documents
Culture Documents
and
Interacting with
Others
outcomes
1.
2.
3.
4.
Aim
To explore communication in health and social
care settings
Outcomes
1.
Define Communication
2.
3.
Communication Defined
Communication is a way of sharing information,
knowledge, emotions and thoughts there are
many different ways of communicating through
verbal and no verbal methods
Level 3 AA HSC 21/01/2016
Communication Defined
The exchange of thoughts, messages, or
information, as by speech, signals, writing, or
behaviour
The transference and understanding of meaning
A process by which messages of meaning are
shared by senders and receivers.
Communication takes place at multiple levels:
interpersonally, in groups and via mass media .
(Stoldt, Pratt, Jackson, 2003)
The process by which information and feelings
are shared by people through an exchange of
verbal and non-verbal messages.
Bryson,
1991
Good Communication
Effective
Communication Seen
Ineffective
Communication seen
How much of an
individuals
communication are the
WORDS that you say?
Format of Communication
Verbal
Nonverbal
Verbal; 7%
Non-verbal; 93%
Non-verbal
Verbal
Argyles Theory of
Communication
An idea occurs.
Message coded.
Message sent.
Message received.
Message decoded.
Message understood
Aim
To explore communication in health and social
care settings
Outcomes
1.
Define Communication
2.
3.