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Communication

and
Interacting with
Others

Unit 4222-301 Promote communication in


health, social care or childrens and young
peoples settings
Unit Aim
This

unit is aimed at those who work in health or social


care settings or with children or young people in a wide
range of settings. The unit introduces the central
importance of communication in such settings, and ways
to overcome barriers to meet individual needs and
preferences in communication.
Learning

outcomes

1.

Understand why effective communication is


important in the work setting

2.

Be able to meet the communication and language


needs, wishes and preferences of individuals

3.

Be able to overcome barriers to communication

4.

Be able to apply principles and practices relating to


confidentiality

Unit 4222-301 Promote communication in


health, social care or childrens and young
peoples settings

Aim
To explore communication in health and social
care settings

Outcomes
1.

Define Communication

2.

Discuss why effective communication is


important in the work setting

3.

Analyse Verbal and Non-verbal


communication methods

Communication Defined
Communication is a way of sharing information,
knowledge, emotions and thoughts there are
many different ways of communicating through
verbal and no verbal methods
Level 3 AA HSC 21/01/2016

Communication Defined
The exchange of thoughts, messages, or
information, as by speech, signals, writing, or
behaviour
The transference and understanding of meaning
A process by which messages of meaning are
shared by senders and receivers.
Communication takes place at multiple levels:
interpersonally, in groups and via mass media .
(Stoldt, Pratt, Jackson, 2003)
The process by which information and feelings
are shared by people through an exchange of
verbal and non-verbal messages.

The first step in good


communication is to stop
assuming that the other
person understands what
you are saying, because
you understand.

Bryson,
1991

Good Communication

Effective
Communication Seen

Ineffective
Communication seen

How much of an
individuals
communication are the
WORDS that you say?

Format of Communication
Verbal

Nonverbal

The Communication Process

55% of communication is visual (body language,


eye contact)
38% is vocal (pitch, speed, volume, tone of
voice)?
That means only 7% involves your actual words.

The Communication Process

Verbal; 7%

Non-verbal; 93%

Non-verbal

Verbal

That means 93% of communication is non-verbal


and only 7% involves your actual words.

Why is Communication so Important in


HSC?

Argyles Theory of
Communication
An idea occurs.
Message coded.
Message sent.
Message received.
Message decoded.
Message understood

Unit 4222-301 Promote communication in


health, social care or childrens and young
peoples settings

Aim
To explore communication in health and social
care settings

Outcomes
1.

Define Communication

2.

Discuss why effective communication is


important in the work setting

3.

Analyse Verbal and Non-verbal


communication methods

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