QUALITY MANUAL

TPMSB QM ANNEX 1

Business Process Map (Interaction among Business Processes)

Top Management

AFHR

R&D

CP

Operation

Quality Policy

Quality

Quality Objective

Receive contract / Purchase

Order/ New Project

4.2.1 Process Document,

Standard Operation
Procedure & Quality Plan

7.2.2Review contract /
Purchase Order / New
project

Decision

ACCEPT

7.4.1 Purchase Raw

Material & Component

7.4.3 Goods
Incoming

Technical
Specification,
Drawing and B.O.M

REJECT

Decision

6.1 Human
Resources

ACCEPT

8.2.4 In-Process QC
7.5.1 Production process
and Assembly Execution

6.2.2 Training

REJECT

Decision

Evaluation

ACCEPT

Finance

5.6 Management
Review

8.2.4 Pre-Delivery Inspection

8.3 Internal Corrective

Action

REJECT

Decision
ACCEPT

8.2.4 Product Inspection

Invoice
Submission

Delivery

REJECT

CUSTOMER SATISFACTION

7.6 Calibration /
Scheduled
Maintenance

1) Man
2) Machine
3) Method
4) Material

REJECT / NEGO

8.2.1

6.3 & 6.4

Infrastructure &
Work
Environment

7.1 Production Planning

( 4M )
7.3.4 / 7.3.5 / 7.3.6
Sample
product/drawing
submission/

SUPPLIER

CUSTOMER REQUIREMENT

7.3.1 / 7.3.2 / 7.3.3

New Product
Development

7.2.1

Engineering

Decision
ACCEPT

8.2.1 Customer
/Supplier Feedback

8.2.2

INTERNAL QUALITY AUDIT 8.3 CONTROL OF NONCONFORMING PRODUCT, 8.5.2 / 8.5.3 CORRECTIVE AND PREVENTIVE ACTION,
4.2.2

Revision: 01

Complaint
Survey

Receive Payment

QUALITY MANUAL 4.2.3 CONTROL OF DOCUMENT 4.2.4 CONTROL OF RECORDS

Effective date : 13/03/2012

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