CEP Lesson Plan Template

Teacher/s: _____Yukiko Shirai_______

Level: ___A1___
Date/Time: ___9:00-11:00___
Goal: Students will become familiar with some expressions to describe the issue in
the target situation: online shopping
Objectives (SWBAT):
Students Will Be Able To
1. develop their listening skills by listening to the audio file as well as to feel comfortable
sharing their own opinions in group.
2. be familiar with some expressions to describe the issues as well as to politely answer
the specific issue that was given in class.
3. provide an accurate information as a person who works at customer service by politely
answering the claims from customers.
Theme: ______Describing an issue _____
Extensions: ______Listening & The Past Tense__________
Aim/Skill/Microskill

Activity/Procedure/Stage

Interaction

Review or Preview (if

applicable)

Linking & Transitioning to rest of

lesson:

(for example:
SS-T)

Activity 1: HIPHOP
Listening time

1.1 Pre-Stage:
T asks Ss to go through the worksheet.
T explains the last challenging part.

T-Ss
Ss-Ss

1.2. During Stage: listening

T-Ss

Listening #1
T plays music while Ss are listening
and filling in the blank.

Tim
e

15
Ss-Ss

Listening #2
Ss share in group
Agree? Or Disagree?

15

(If the group finished early)

T asks Ss to comment on this activity
in group.
- Was it fun?
- Was it easy to listen? Why and
why not?

T-Ss

1.3 Post-Stage:
Listening #3
T plays and share the answer

15

T questions to Ss if they have noticed

something from the lyric.
Yes, the past tense and the past
progressive. This is the main grammar
in this unit and I WAS thinking to go
over this today but I moved it to the
next week because today is
Fridaythe end of the weekday so we
are going to have FUN conversation
day!!
-45
Activity 2: Defining an
issue

2.1 Pre-Stage: Defining an issue

T-Ss
Ss-Ss

T asks Ss to think of some situation

(issues) that we need to describe to
third person.
Left your phone on the bus
Missing your stuff that you
ordered online
2.2. During Stage: Situational dialog
T presents one situation in class.
Sample situation:
PersonA ordered a flash drive, and
ironing board, and a humidifier from
amazon with 2 days shipping. He has
not received it yet and he is now
calling to Amazon customer center to
describe his issue.
T pairs up Ss: A/B and asks Ss to

Ss-Ss
20

decide who wants to be A and B.

A: Person A
B: Amazon customer center
Create a dialog in group:
T provides 20 min to make a dialog
with partner.

Ss-Ss

Recording to their conversation on

the phone:
T asks Ss to record their conversation
on the phone.
T asks Ss to re-listen to the
conversation and observe for the
following questions:
Was it easy listening to your
speech?
If you could give suggestions
to yourself, what would you
provide?

Ss-Ss

10

In-class discussion
T asks Ss to share the types of
information that they included in the
conversation. And types of language
that they used in the conversation.

Ss-Ss
Ss-T

10

Ss-Ss

20

I apologize for the

inconvenience.
My apologies for the
inconvenience.
I am having an issue in regard
to my shipping.
Could you assist me regarding
to my missing items that I ordered
on November, ##?
2.3 Post-Stage: Re-recording the
conversation
T asks Ss to re-record their
conversation and encourages Ss to use
new phrases that they have learned.

(record without writing a dialog)

T asks Ss to share their recording to
the opponent pair.
Things to listen:
What kinds of information did
Person A include when she/ he
made a call to Amazon customer
center?
What kinds of phrases did
PersonA use while she/he was
describing the issue.
Did you observe any solutions
from Amazon customer center?

Wrap-up

Ss-Ss

Lesson Evaluation Procedures:

Writing homework for this weekends:
1. Write a short reflection on the
defining an issue activity. (no more
than 6 sentences.)
2. Opinion based paper
Answer the following question:
Do you think city life is better than
country life? Do you agree or
disagree?

Materials:
Power Point
Worksheet 1- lyric
Worksheet 2- Listening
Anticipated Problems & Suggested Solutions:
Problem : Ss may have difficulty think of some situation when they need to describe and
issue to someone.
Solution: T can try to elicit the information by providing a situation. For example, if you
did online shopping, what are the common issue that we might face with?

Post-Lesson Reflections:
Reflection 1: In the first listening activity, I played the same listening for three times,
however, it might be a result in decreasing their motivation. For the future class, I should
only play twice. First listening activity can be designed to challenge students listening to
the whole lyrics by themselves. Then I can ask students to share the keys before the
second listening activity. For the second listening activity, I can play and stop after the
each paragraph to check the answers in class. In this way, students wont be discouraged
listening to the same song for three times.
Reflection 2: In the dialog activity, it was interested in observing students creatively and
unique ideas that they included in the dialog. During this activity, I was able to assess
their current speaking skills as well as to evaluate their critical thinking skills. This
observation helped me designing for the next class. Since I asked students to send the
recordings after the class, I had an enough time to evaluate their dialog and speech at
home. Listening to their recordings was able to elicit some problematic issues on
grammar and pronunciation, which was a great opportunity for me to scaffold some
common errors made by the students.