766 Alignment Template

This course is designed to improve the mystery shop score at Buffalo Wild Wings from a 74 to an 80. The
main way to improve the score is to incorporate the five categories of suggestive selling at every table by
incorporating different items from each category and interacting with guests to anticipate their needs. This
course is blended online instruction (yellow) paired with face-to-face practice (blue).

Terminal Objective: During each shift, the employee will incorporate suggestive selling
Enabling Objectives Assessment Idea
Absorb Activity
Do Activity
Identify four
Fill-in-the-blank
Read menu
Fill-in-the-blank
different menu
quiz write four
quiz write four
items for each
items for each
items for each
suggestive sell
category
category
category
Create a script or
Composition Read a sample
Practice writing a
dialogue to use
Write a final draft script
rough draft
with guests that is
script incorporating
script with group
unique to the
the categories
or trainer
employee
When interacting
Perform script for Presentation on
Roleplay with
with a table,
manager
sample deliveries trainer to practice
incorporate that
script
script with guests

with every table.

Connect Activity
n/a

Composition Write a final

draft script
incorporating the
categories
Perform script
for manager

Terminal Objective: When interacting with guests, the employee is able to use different methods of
incorporating the suggestive sells.
Enabling Objectives Assessment Idea
Absorb Activity
Do Activity
Connect Activity

When interacting
with guests,
identify different
attitudes of guests
that could affect
employee
performance of
suggestive selling

Short-answer
quiz - Write five
different attitudes
of guests or
situations that
employee has seen
or could see in a
restaurant setting

Presentation on
different attitudes

Given a real-world
scenario with
different types of
guests, assess the
situation and
incorporate
different methods
of suggestive
selling

Roleplay trainer
(or other employee
if it is a group
activity) takes on
the role of different
types of guests and
employee has to
adapt their script to
fit the needs of the
guest

Presentation on
different attitudes

Demonstrate the
importance of
suggestive selling
by incorporating
the five items at
every table, no

Reflection
Employee writes a
response on why
suggestive selling
is important and
should be done at

Past/present
employee stories
on their
experiences with
suggestive selling

Short-answer
quiz - Write five
different attitudes
of guests or
situations that
employee has seen
or could see in a
restaurant setting

Reflection write
three different
attitudes you have
seen while dining,
either from
yourself, others you
were with, or other
serving experience,
and how you can
use those
experiences to
adapt suggestive
selling techniques
Simulation
Roleplay trainer
Employee is
(or other employee
presented with five if it is a group
different guest
activity) takes on
situations.
the role of different
Employee must
types of guests and
practice different
employee has to
incorporations of
adapt their script
suggestive selling.
on the spot to fit
the needs of the
guest
Reflection Employee writes a response
on why suggestive selling is important
and should be done at every table as well
as what was learned from the training
and how the employee will use the
training in the future

matter the attitude

of the employee or
the guest

every table as well

as what was
learned from the
training, and how
the employee will
use the training in
the future