Sofia Mosina

Unit #1501B - 1760 Finch Ave. East, North York, ON M2J 5G3
(514) 812-7624 | smosina@myseneca.ca | ca.LinkedIn.com/in/sofiamosina

Objective

Seeking the position where I can contribute my customer service knowledge, leadership and
communication skills, as well as my enthusiastic attitude and dedication to help the company
provide excellent service and go beyond the customers expectations.

Highlights of Qualifications

Experienced in cross-cultural exposure

and communication

Described as responsible, competitive,

punctual, and ambitious

Creative, positive; extremely quick

learner

Focused on Customer Service Leadership;

guest oriented
Demonstrated Critical Thinking and
Problem Solving skills in academic
environment
Advanced in Microsoft Word, PowerPoint,
Excel

Skills & Abilities

Communication

Provided tourists and participants with accurate information regarding sport venues, the
schedule and entertainment activities during the Universiade an international sports event
Languages

Fluent in English, Russian, Tatar (closely related to Turkish)

Leadership

Founded the kids club at school, which was aimed to develop childrens academic
interests, artistic abilities and self-expression skills
Project Management

Regulated the work of the school clubs; organized dance studio for students and an
exhibition of paintings made by elementary school students

Education
Hotel and Restaurant Management Services Diploma
SEP 2015
Present
Seneca College, Toronto, Canada
Gained skills in:

Computer Applications for Tourism

Hotel Front Office Operations

Opera Property Management System

Customer Service Leadership

Reality Tourism
University Pathway Preparation
JUN 2015 AUG
2015
International Language Schools of Canada, Montreal

Overall Grade: A

Attendance: 98.9%
Work Experience
Hostess | Chernovar Restaurant, Kazan, Russia
2015

Warmly greeted and seated guests

Provided guests with menu and daily

specials

MAR 2015 MAY

Managed reservations via phone and

online

Assisted servers during busy hours

Sofia Mosina
1760 Finch Ave. East, apt. 1501B, North York, ON M2J 5G3
(514) 812-7624 | smosina@myseneca.ca | linkedin.com/pub/sofia-mosina/b1/83b/282

Succeeded in delivering exceptional

service customized to guests special
needs and wants

Developed professionalism policy by

proudly wearing uniform and a nametag

Volunteering Experience
City Volunteer | Summer Universiade-2013, Kazan, Russia
JUL 2013

Honored to receive FISU Award for

Created a positive atmosphere by

organization of the 27th Summer
having an enthusiastic attitude
Universiade
Exceeded peoples needs by

Performed cross-cultural
suggesting extra service like small
communication
presents and souvenirs

Developed time management skills by

working extra shifts

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