ATC & EMD

User Guide For Travel Agencies

How Amadeus Ticket Changer Works ........................................................................................................... 3

Prerequisites and Preconditions ................................................................................................................... 4
Possible Itinerary Changes with Amadeus Ticket Changer ........................................................................... 5
Pricing Entries ............................................................................................................................................... 6
Amadeus Ticket Changer Informative Pricing (FXF).................................................................................. 6
Amadeus Ticket Changer Confirmed Pricing (FXQ)................................................................................... 7
4 simple steps ............................................................................................................................................. 8
Reissue Scenarios .......................................................................................................................................... 9
Scenario 1: Totally Unused Ticket with Additional Collection .................................................................. 9
Scenario 2: Multi-passenger PNR Reprising ............................................................................................ 12
Revalidation ................................................................................................................................................ 16
Revalidation with Penalty EMD - Single-Passenger PNR......................................................................... 16
Introduction to EMD ................................................................................................................................... 18
EMD-S (Standalone EMD) ....................................................................................................................... 18
EMD-A (Associated EMD)........................................................................................................................ 18
How to Issue EMD for Reservation Change Penalty. .................................................................................. 19
Options ........................................................................................................................................................ 22
Reprint Options ....................................................................................................................................... 22
Emailing Options ..................................................................................................................................... 23
EMD Status Display options. ................................................................................................................... 23
Manual creation of a TSM-P pricing record Options .............................................................................. 23
Manual deletion of a TSM-P pricing record ............................................................................................ 24
Display of an existing TSM-P pricing record Options .............................................................................. 24
Issuance of the EMD Options. ................................................................................................................. 24
History display of EMD Options .............................................................................................................. 24
Manual update of a TSM-P pricing record .............................................................................................. 24

Introduction ATC
Amadeus Ticket Changer allows you to automatically recalculate voluntary reissues
and revalidations, and tickets based on the IATA industry standard. This How to
Guide gives you an overview of reissues and revalidations with Amadeus Ticket
Changer?

For your convenience we have included the prerequisites and preconditions for
Amadeus Ticket Changer, the possible itinerary changes with Amadeus Ticket
Changer, Ticket Changer pricing conditions and document issuance, a list of
possible Amadeus Ticket Changer pricing entries, and reissue and revalidation
scenarios using Amadeus Ticket Changer in this How to Guide. For those markets
and airlines that are issuing Electronic Miscellaneous Documents (EMDs) instead
of MCOs, we have included a scenario that illustrates Amadeus Ticket Changer
with EMD issuance.
With Amadeus Ticket Changer you can automatically recalculate voluntary
reissues and revalidations for electronic and paper tickets based on the IATA
industry standard. Once you have made the necessary modifications on your
passenger itinerary and introduced the pricing entries, the system will process the
best pricing solution according to the reissue conditions: a revalidation or a
reissue.
All fares that have the VC. Voluntary Changes category attached in the fare rule
qualify for reissues and revalidations with Ticket Changer. To verify if a fare rule
contains the Voluntary Changes category, enter FQN xx *VC in the Amadeus
distribution system (xx to be replaced by the FQD line number of the fare rule you
want to display). The airlinestipulates in this category whether a ticket can be
reissued or revalidated.
Notes: Wholly unused tickets are available for unlimited
reissues or revalidations (a revalidation can be performed
after a reissue
and vice versa).
Partially used tickets can only be reissued once.
Partially used tickets cannot be revalidated after a reissue.
Several revalidations can take place as long as no reissue
was made after departure
With Ticket Changer you can reissue or revalidate:
E-tickets that have been issued in Amadeus using either the Amadeus Central
Ticketing Server or a third-party ticketing server
E-tickets issued in other GDSs (Sabre, Worldspan, Galileo, etc.)

You can reissue or revalidate domestic and international itineraries, and

fares in all currencies.
For more information on Amadeus Ticket Changer, enter HE ATC in the
Amadeus distribution system

How Amadeus Ticket Changer Works

When a passenger decides to change his itinerary, you have below options with Ticket
Changer after you has rebooked the itinerary:

You can request an Amadeus Ticket Changer confirmed pricing (FXQ).

You can request an Amadeus Ticket Changer informative pricing (FXF).
The difference between the informative and the confirmed pricing entries is that
with informative pricing the system does not store a reissue TST and no changes
are made to the PNR, whereas with confirmed pricing it creates and stores the
following, if needed:

A reissue Transitional Stored Ticket (TST) (none in case of revalidation)

For a reissue with EMD issuance: An SVC segment and a TSM of the type
P (TSM-P) containing the penalty fee for the reissue or the revalidation, if
there is one.

For a reissue with EMD issuance: An SVC segment and a TSM-P

containing the residual value or non-refundable amount, if there is one.

For a reissue with EMD issuance, the original exchange document in a

PNR FO element and in the TSM-P for the residual value or nonrefundable amount (if there is one).

In the case of a reissue, an Amadeus Ticket Changer reissue panel (TQR)

including the fare and tax balances, the ticket difference, the residual value
(if there is one), the TST additional collection (if there is one), the penalty (if
there is one), the total additional collection, and the grand total, which is the
ticket difference plus the penalty fee.

Once this information is stored in the PNR you can issue all documents separately
(the Penalty TSM, the Residual Value TSM, and the new ticket) or in one combined
ticketing entry. If the ATR field in your office profile is set to 2, you must use the
combined ticketing entry (TTP/TTM). For EMD issuance you must always use the
combined ticketing entry.
In the case of a revalidation, you must issue the revalidated ticket and the Penalty
TSM, if there is one, separately.
Note: If the reissue TST is deleted (TTE) the system also
deletes the corresponding TSMs that have been generated
by the Ticket Changer pricing entry. Only the FO element
remains in the
PNR and must be deleted manually.

Prerequisites and Preconditions

The following prerequisites and preconditions must exist before you can use Amadeus
Ticket Changer for reissues and revalidations:
For travel agents:
You must have read-and-write access to the original PNR as specified in the EOS
Agreements for your office.

The ticket number of the document to be reissued/exchanged/revalidated must

be present in the PNR (FH/FA element). If not present, it must be entered
manually in the PNR or in the Ticket Changer pricing entry. Ticket numbers can
be entered manually for e-tickets that have been issued in Amadeus Central
Ticketing.
The PNR must contain the mandatory PNR elements including the new itinerary.
For e-tickets:
The e-ticket record of the original document must be accessible by Amadeus
so that the data that is required by Ticket Changer for the reissue can be
retrieved. If Amadeus is not allowed to retrieve the e-ticket record, the following
error message is displayed by the system: ACCESS TO DOCUMENT
DENIED.
For Multi-passenger PNRs:
The purpose of the Multi-passenger feature is to re issue several tickets with
a single
ATC transaction.

ATC reprising of multi-passenger PNRs is applicable when:

All tickets to be reprised together have the same itinerary.

All tickets to be reprised together have been priced at the same

date, time and place.

All tickets to be reprised together with the same Passenger Type

code have been priced with the same fare basis and the same
amount.

If those conditions are not met, you will get an error message and each ticket will
have to be reprised one by one, using mono-passenger Amadeus Ticket
Changer transactions.
For tickets already reissued (Multi-reissue):
Already reissued tickets are allowed an unlimited number of subsequent
reissues under the following conditions:
The ticket is not partially used (if so, it can only be reissued once).
In the case of multiple reissues, previous TSTs and associated records
(TQR, TSMs...), and previous FO elements will be automatically deleted and
replaced with the new ones after the confirmed reprising of the PNR. The
new FO lines are automatically associated to the appropriate segments and
passengers in the case of multi-passenger PNRs.

Possible Itinerary Changes with Amadeus Ticket Changer

You can make the following itinerary changes when using Ticket Changer:

Travel date

Flight number

Booking class

Routing changes (domestic and/or international)

Once you have made the necessary modifications on your passenger

itinerary and introduced the pricing entries, the system will process the best
pricing solution
According to the reissue conditions: a revalidation or a reissue.
A reissue process leads to the generation of new travel documents.
A revalidation process modifies the original ticket.
The system will choose the revalidation option when you make a flight or date
change, if the airline authorizes revalidation to be done, and if the following criteria
are followed:

The same routing

The same fare basis, tariff, carrier and rule

The same break points

The same nature/amount of surcharges

The same booking codes

If at least one of these conditions is not respected, then a reissue will be proposed.
For a reissue, all remaining open coupons from the last flown segment onward
must be reissued together. The itinerary can contain unused segments of the old
itinerary and new segments. In all cases, the complete itinerary to be reissued must
be present in the PNR in order for the new itinerary to be correctly priced with
Ticket Changer.
Also, note the following:

Conjunction tickets must be reissued together.

Ticket Changer is not allowed at e-ticket coupon level.

Pricing Entries
Amadeus Ticket Changer Informative Pricing (FXF)
Amadeus Ticket Changer informative pricing re price the PNR without creating a
TST and a TSM-P (for EMD issuance)
The following table illustrates the options that you can add to the Amadeus Ticket
Changer informative pricing entry. For more Amadeus Ticket Changer informative

pricing entries, and detailed explanations of all the formats below, enter: HE FXF in
the Amadeus distribution
System.

Entry

Explanation

E-ticket:

For all passengers for the same PNR, reprises

up to nine tickets and six types of passengers
including family fares and companion fares
with Amadeus Ticket Changer informative
pricing.

FXF

E-ticket:
FXF / TKT 057-1234567890 / P1

Reprises a mono-passenger PNR with

Amadeus Ticket Changer informative pricing
for a selected ticket number.
If the PNR contains no ticket number, you
must enter the ticket number of the ticket you
want to reissue together with passenger
association.

Entry

Explanation

E-ticket:

Reprises one passenger in the PNR using the

line number of the ticket associated to the
passenger with Amadeus Ticket Changer
informative pricing.

FXF / T7

E-ticket:
FXF / P2

Reprises one passenger in the PNR using

passenger association with Amadeus Ticket
Changer informative pricing.

E-ticket:

Reprises a multi-passenger PNR for:

Passenger 1 associated to a ticket number
FXF / P1 / TKT128-6754833921 / P2(the passenger/ticket association already
3 / T11,13
exists in the PNR), passengers 2 and 3, and
tickets referenced on lines 11 and 13 in the
PNR (the passenger/ticket association already
exists in the PNR).

Amadeus Ticket Changer Confirmed Pricing (FXQ)

Amadeus Ticket Changer confirmed pricing reprise the PNR with TST and TSM
creation (penalty and residual value TSM-Ms, if there are any) for EMD issuance,
and with TST, SVC segment and TSM-P creation (penalty and residual value TSMPs, if there are any) for EMD issuance. You can also make the FXQ entry as a
follow-up entry to FXF. You can add the same pricing options to the FXQ entry as for
the FXF entry.
For more Amadeus Ticket Changer confirmed pricing entries, enter: HE FXQ in the
Amadeus distribution system.

Entry

Explanation

E-ticket:

For all passengers for the same PNR, reprises

up to nine tickets and six types of passengers
including family fares and companion fares
with Amadeus Ticket Changer confirmed
pricing.

FXQ

E-ticket:
FXQ / TKT 057-1234567890 / P1

Reprises a mono-passenger PNR with

Amadeus Ticket Changer confirmed pricing
for a selected ticket number.
If the PNR contains no ticket number, you
must enter the ticket number of the ticket you
want to reissue together with passenger
association.

Entry

Explanation

E-ticket:

Reprises one passenger in the PNR using the

line number of the ticket associated to the
passenger with Amadeus Ticket Changer
confirmed pricing.

FXQ / T7

E-ticket:
FXQ / P2
E-ticket:
FXQ / P1-3 / T11-14

Reprises one passenger in the PNR using

passenger association with Amadeus Ticket
Changer confirmed pricing.
Reprises a multi-passenger PNR for
passengers 1,2 and 3, and tickets
referenced on lines 11,12 and 13 in the
PNR (the passenger/ticket association already
exists in the PNR).

4 simple steps

Reissue Scenarios
Scenario 1: Totally Unused Ticket with Additional Collection
Retrieve the Ticketed PNR & Change the Dates with Higher Booking Class
--- TST RLR --RP/JED1A0900/JED1A0900
AA/SU
1NOV11/1652Z
5H5T8N
JED1A0900/0001AA/1NOV11
1.ANSARI/MOIN MR
2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N
3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N
4 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
5 TK OK01NOV/JED1A0900//ETSV
6 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE
15NOV:1900/S2
7 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2
8 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S3
9 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3
10 FE PAX NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S3
11 FM PAX *P*5/S3

12 FP CASH
13 FV PAX SV/S3

FXQ

- Apply ATC command

Note: System will collect the Additional Fare & change of reservation Penalty Amount& Total Amount
in New Ticket.
01 ANSARI/MOIN MR
SFM - INVALID PRICE SCHEME REFERENCE
BG CXR: SV/SV
-----------------------------------------------------------AL FLGT BK
DATE TIME FARE BASIS
NVB NVA
BG
JED
LON SV 0119 K
22MAR
KRTSVR
22MAR 30
JED SV 0114 M
21MAY
MRTSVR
22MAR 30
ORIGIN TRVL CURRENCY
REISSUE CURRENCY
OLD BASE FARE
SAR
3790.00
NEW BASE FARE
SAR
4000.00
FARE BALANCE
SAR
210.00
PAYMENT CURRENCY
OLD TAX
SAR
612.00
NEW TAX
SAR
612.00
TAX BALANCE
SAR
0.00
TICKET DIFFERENCE
SAR
210.00
PENALTY
SAR
95.00
GRAND TOTAL
SAR
305.00
TOTAL ADD COLL
SAR
305.00

In the PNR System Create the Service segment for Change Fee Penalty & Pick up Automatically Old
Ticket Information (FO) element.

--- TST TSM RLR --RP/JED1A0900/JED1A0900

AA/SU
1NOV11/1711Z
5H5T8N
JED1A0900/0001AA/1NOV11
1.ANSARI/MOIN MR
2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N
3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N
4 SVC SV HK1 PENF
5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
6 TK OK01NOV/JED1A0900//ETSV
7 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE
15NOV:1900/S2
8 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2
9 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S3
10 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3
11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S2-3
12 FM PAX *P*5/S3
13 FO PAX 065-2966688505JED01NOV11/00321005/065-29666885051E1
/S2-3

FPO / CASH+ / CASH

TMI / FP-CASH

- Advice the OLD & New Form Of Payment for ticket

- Advice the Form of payment Penalty for EMD

10

TWD / L6

- Display the OLD Ticket Status

--- TST TSM RLR --RP/JED1A0900/JED1A0900

AA/SU
1NOV11/1736Z
5H5T8N
JED1A0900/0001AA/1NOV11
1.ANSARI/MOIN MR
2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N
3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N
4 SVC SV HK1 PENF
5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
6 TK OK01NOV/JED1A0900//ETSV
7 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE
15NOV:1900/S2
8 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2
9 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S3
10 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3
11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S2-3
12 FM PAX *P*5/S3
13 FO PAX 065-2966688505JED01NOV11/00321005/065-29666885051E1
/S2-3
14 FP O/CASH+/CASH
15 FV PAX SV/S3

TWD / L9 To display the old ticket status from PNR

TTP / T1 / TTM / RT To Print the Ticket & EMD by TST Number
OK ETICKET/EMD WELL ISSUED
*TRN*
>RT
--- TST TSM RLR --RP/JED1A0900/JED1A0900
AA/SU
1NOV11/1750Z
5H5T8N
JED1A0900/0001AA/1NOV11
1.ANSARI/MOIN MR
2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N
3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N
4 SVC SV HK1 PENF
5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
6 TK OK01NOV/JED1A0900//ETSV
7 FA PAX 065-2966688506/ETSV/SAR210.00/01NOV11/JED1A0900/00321
005/S2-3
8 FA PAX 065-1812480004/DTSV/SAR95.00/01NOV11/JED1A0900/003210
05/S4
9 FB PAX 0100000010 TTP/T1/TTM/RT OK ETICKET/EMD WELL ISSUED
/S2-3
10 FB PAX 0100000010 TTP/T1/TTM/RT OK ETICKET/EMD WELL ISSUED
/S4
11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S2-3
12 FM PAX *P*5/S3

Sales Repot - Re-Issue Ticket & EMD for Penalty Fee

AGY NO - 00321005

QUERY REPORT 01NOV

CURRENCY SAR

11

OFFICE - JED1A0900
SELECTION:
AGENT - ALL
01 NOV 2011
------------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC
TAX
FEE
COMM FP PAX NAME AS RLOC
TRNC
------------------------------------------------------------------------------000020 065 2966688505
4402.00 612.00
0.00 189.50 CA ANSARI/M AA 5H5T8N TKTT
000021 065 2966688506
210.00
0.00
0.00 10.50 CA ANSARI/M AA 5H5T8N TKTT
000022 065 1812480004
95.00
0.00
0.00
0.00 CA ANSARI/M AA 5H5T8N EMDS

Scenario 2: Multi-passenger PNR Reprising

1. Retrieve the Ticketed PNR & Change the Dates with Higher Booking Class
--- TST RLR --RP/JED1A0900/JED1A0900
AA/SU
1NOV11/1923Z
5H5XPP
JED1A0900/0001AA/1NOV11
1.AHMED/SALAH(CHD/22DEC02)
2.ALGHAMDI/MAHA MRS
3.ALGHATANI/FAHAD
4.ANSARI/MOIN MR
5.KHALID/KHAN(CHD/22SEP04)
6 SV 119 K 22MAR 4 JEDLHR HK5 0220 0555 22MAR E SV/5H5XPP
7 SV 116 M 06MAY 7 LHRJED HK5 2145 0540 07MAY E SV/5H5XPP
8 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
9 TK OK01NOV/JED1A0900
10 SSR CHLD SV HK1 22DEC02/P1
11 SSR CHLD SV HK1 22SEP04/P5
12 OPW-12NOV:2300/1C7/SV REQUIRES TICKET ON OR BEFORE
15NOV:2200/S6
13 OPC-15NOV:2300/1C8/SV CANCELLATION DUE TO NO TICKET/S6
14 FA PAX 065-2966688507/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P2
15 FA PAX 065-2966688508/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P3
16 FA PAX 065-2966688509/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P4
17 FA PAX 065-2966688510/ETSV/SAR3455.00/01NOV11/JED1A0900/0032
1005/S7/P1
18 FA PAX 065-2966688511/ETSV/SAR3455.00/01NOV11/JED1A0900/0032
1005/S7/P5
19 FB PAX 0100000018 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P2-4
20 FB PAX 0100000019 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P1,5
21 FP CASH

2. Book the new flights:

SS 4 K 1
Availability display.
3. Cancel the old flights, and delete the old TSTs (if required):
TTE / ALL
Deletes all TSTs.
4. Reprise the new itinerary with Amadeus Ticket Changer confirmed pricing:
FXQ

12

System Response
FXQ
PASSENGER

PTC PENALTY TOT ADDCOL

<SAR>
<SAR>
01 AHMED/SALAH CH
72.00
229.00
02 ALGHAMDI/MA* ADT
95.00
305.00
03 ALGHATA*/FA* ADT
95.00
305.00
04 ANSARI/MOIN* ADT
95.00
305.00
05 KHALID/KHAN CH
72.00
229.00

TOTAL

429.00

1373.00

RESIDUAL
<SAR>
0.00
0.00
0.00
0.00
0.00

GRD TOTAL
<SAR>
229.00
305.00
305.00
305.00
229.00

0.00

1373.00

Note: Enter MD or MU, to view each individual pricing response.

This is the new reissue TST list (TQT):

T
1
2
3
4
5

P/S
.1
.5
.2
.3
.4

NAME
AHMED/SALAH
KHALID/KHAN
ALGHAMDI/MAHA MRS
ALGHATANI/FAHAD
ANSARI/MOIN MR

TOTAL
SAR
SAR
SAR
SAR
SAR

157.00
157.00
210.00
210.00
210.00

FOP
CASH
CASH
CASH
CASH
CASH

SEGMENTS
6-7
6-7
6-7
6-7
6-7

Note: Enter, for example, TQT / T5 for passenger 1 to view each

individual TST.

And here is the Amadeus Ticket Changer reissue panel list (TQR):
T
1
2
3
4
5

P/S
.1
.5
.2
.3
.4

NAME
AHMED/SALAH C+
KHALID/KHAN C+
ALGHAMDI/MAHA+
ALGHATANI/FAH+
ANSARI/MOIN MR

GRAND TOTAL
SAR
229.00
SAR
229.00
SAR
305.00
SAR
305.00
SAR
305.00

SEGMENTS
6-7
6-7
6-7
6-7
6-7

You can view each individual panel by entering, for example, TQR / T5 for passenger 1:
TST00005
TKT-065-2966688509E1
ORIGINAL TICKET NOT GUARANTEED *4*
04.ANSARI/MOIN MR
ORIGIN TRVL CURRENCY
REISSUE CURRENCY
OLD BASE FARE
SAR
3790.00
NEW BASE FARE
SAR
4000.00
FARE BALANCE
SAR
210.00
PAYMENT CURRENCY
OLD TAX
SAR
612.00
NEW TAX
SAR
612.00
TAX BALANCE
SAR
0.00
TICKET DIFFERENCE

SAR

210.00

13

RESIDUAL VALUE
TST ADD COLL
PENALTY
TOTAL ADD COLL
GRAND TOTAL

SAR

0.00
SAR
SAR
SAR
SAR

210.00
95.00
305.00
305.00

Redisplay the PNR (RT):

System Generate the service (SVC) for EMD all Passengers
System associate the old tickets information in the PNR by FO element
--- TST TSM RLR --RP/JED1A0900/JED1A0900
AA/SU
1NOV11/1925Z
5H5XPP
JED1A0900/0001AA/1NOV11
1.AHMED/SALAH(CHD/22DEC02)
2.ALGHAMDI/MAHA MRS
3.ALGHATANI/FAHAD
4.ANSARI/MOIN MR
5.KHALID/KHAN(CHD/22SEP04)
6 SV 119 K 22MAR 4 JEDLHR HK5 0220 0555 22MAR E SV/5H5XPP
7 SV 116 M 06MAY 7 LHRJED HK5 2145 0540 07MAY E SV/5H5XPP
8 SVC SV HK1 PENF/P1
9 SVC SV HK1 PENF/P5
10 SVC SV HK1 PENF/P2
11 SVC SV HK1 PENF/P3
12 SVC SV HK1 PENF/P4
13 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
14 TK OK01NOV/JED1A0900
15 SSR CHLD SV HK1 22DEC02/P1
16 SSR CHLD SV HK1 22SEP04/P5
17 OPW-12NOV:2300/1C7/SV REQUIRES TICKET ON OR BEFORE
15NOV:2200/S6
18 OPC-15NOV:2300/1C8/SV CANCELLATION DUE TO NO TICKET/S6
19 FA PAX 065-2966688507/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P2
20 FA PAX 065-2966688508/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P3
21 FA PAX 065-2966688509/ETSV/SAR4402.00/01NOV11/JED1A0900/0032
1005/S7/P4
22 FA PAX 065-2966688510/ETSV/SAR3455.00/01NOV11/JED1A0900/0032
1005/S7/P1
23 FA PAX 065-2966688511/ETSV/SAR3455.00/01NOV11/JED1A0900/0032
1005/S7/P5
24 FB PAX 0100000018 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P2-4
25 FB PAX 0100000019 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P1,5
26 FE PAX SAR71.25 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S6-7/P1
27 FE PAX SAR71.25 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S6-7/P5
28 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S6-7/P2
29 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
30 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ
VISITSAUDIAIRLINES.COM/TERMS/S6-7/P4
31 FO PAX 065-2966688510JED01NOV11/00321005/065-29666885106E1
/S6-7/P1
32 FO PAX 065-2966688511JED01NOV11/00321005/065-29666885110E1
/S6-7/P5
33 FO PAX 065-2966688507JED01NOV11/00321005/065-29666885073E1
/S6-7/P2

14

34 FO PAX 065-2966688508JED01NOV11/00321005/065-29666885084E1
/S6-7/P3
35 FO PAX 065-2966688509JED01NOV11/00321005/065-29666885095E1
/S6-7/P4
36 FP CASH

1- Enter the old & new form of payment

FPO / CASH + / CASH
2- Enter the Ticketing Carrier
FV SV
3- Enter the EMD form of payment along with TSM number
TMI / M 1-5 / FP-CASH
4- Issue the new tickets and the TSM-Ms (EMDs):
TWD / L19 and TTP /TTM / P1
Displays the e-ticket record
by FA/FH element line number (mandatory
for travel agents and airline offices not using
the Amadeus e-ticket server ETS) and issues
the ticket and the EMDs for passenger1
TWD / L 20 and TTP / TTM / PAX / P2
Displays the e-ticket record
by FA/FH element line number
(mandatory for travel agents and airline
offices not using the Amadeus e-ticket
server ETS) and issues the ticket and the
EMDs for the adult passenger 2, and so on.
TWD/L17 and TTP / TTM/ INF /P2
Displays the e-ticket record by
FA/FH element line number (mandatory for
travel agents and airline offices not using the
Amadeus e-ticket server ETS) and issues the
ticket and the EMDs for the infant associated to
passenger 2

15

Revalidation
Revalidation with Penalty EMD - Single-Passenger PNR
1.

Retrieve the original PNR by record locator or by e-ticket number:

System Response:

--- TST RLR --RP/JED1A0900/JED1A0900

AA/SU 12NOV11/1031Z
5IIUL4
JED1A0900/0001AA/12NOV11
1.ANSARI/MOIN MR
2 SV 119 M 15MAR 4 JEDLHR HK1 0220 0555 15MAR E SV/5IIUL4
3 SV 116 M 25APR 3 LHRJED HK1 2145 0540 26APR E SV/5IIUL4
4 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING
ROOM - A
5 TK OK12NOV/JED1A0900//ETSV
6 OPW-23NOV:1400/1C7/SV REQUIRES TICKET ON OR BEFORE
26NOV:1300/S2
7 OPC-26NOV:1400/1C8/SV CANCELLATION DUE TO NO TICKET/S2
8 FA PAX 065-2966688585/ETSV/SAR4402.00/12NOV11/JED1A0900/0032
1005/S3
9 FB PAX 1200000186 TTP/RT OK ETICKET WELL ISSUED/S3
10 FE PAX NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S3
11 FM PAX *P*5/S3
12 FP CASH
13 FV PAX SV/S3

2. Book the new flight:

3. Cancel the old TST (if required):
TTE/T1 Deletes the TST
4. Reprise the new itinerary with Amadeus Ticket Changer confirmed pricing:
FXQ
System Response
FXQ
01 ANSARI/MOIN MR
SFM - INVALID PRICE SCHEME REFERENCE
BG CXR: SV/SV
-----------------------------------------------------------AL FLGT BK
DATE TIME FARE BASIS
NVB NVA
BG
JED
LON SV 0119 M
15MAR
MRTSVR
15MAR 30
JED SV 0116 M
25APR
MRTSVR
15MAR 30
**** REVALIDATION ****
PENALTY
* REVALIDATION : PLEASE COLLECT PENALTY

SAR

95.00

16

Note: If no penalty applies (amount set to zero), redisplay the PNR (RT), and
revalidate the ticket.

TTP/ETRV/L6/S2/E2-3 Revalidates an e-ticket in FA element line number 6

(L6) with the changed flight segment number 2 (S2) in
the PNR, and the e-ticket coupon numbers of the
original e-ticket
Note: You must display the e-ticket record first (TWD).
(E2-3) that need to be revalidated.
Note: You must display the e-ticket record first (TWD).

For more information on e-ticket revalidation entries, enter: HE ETT GP ETR i n the
Amadeus distribution system

17

Introduction to EMD
This User Guide describes the Electronic Miscellaneous Documents (EMD) solution for travel
agencies from the EMD creation, including the pricing, to the issuance and follow-up
transactions. Are also described the impacts on the reporting, the back-office systems and
the ones on the other Amadeus solutions.

EMD is a method to document the sale and track usage of charges collected
outside of a ticket.

EMD is an industry standard solution which enables travel agents to issue

documents for travel related services and to collect charges for ancillary services.

EMD in a few instances

Miscellaneous services can be offered through EMD
PENF - Change Fee Penalty
SUND - Sundry Charges
NSHW - No-Show Penalty Fee

A new standard electronic document which replaces all prior MCO solutions
(VMCO, VMPD)

EMD-S (Standalone EMD)

Usage independent of E-ticket

Optionally refers to E-ticket (e.g. penalty fee)
Can be consumed at different stages
EMD-A (Associated EMD)

Intrinsically associated to E-ticket coupons

Used to collect charges used at the same time that E-ticket
coupons
Routing matches E-Ticket routing
Can be automatically or manually associated to and
disassociated from an E-Ticket

18

How to Issue EMD for Reservation Change Penalty.

The EMD is created via a booking of services with a SSR (Special Service Request) or a
SVC (manual auxiliary segment) containing a service code corresponding to a couple of
data elements: RFIC/RFISC (Reason for Issuance Code/Reason for Issuance Sub Code)
defined by the Industry and carriers.

NM1 ANSARI/MOIN MR

Enter the passenger Name

IU SV HK1 PENF JED CAI

Create the SVC (manual auxiliary segment) containing

A service code corresponding to a couple of data
Elements

AP;TKOK;RFP;ER

Create PNR

TMC/VSV

if you are creating Separate EMD the validating carrier

Option is mandatory for a manual TSM-P
Service selection, from the active PNR service line
Number.
Service selection, from the active PNR service line
Number with passenger association.

TMC/L3/VSV
TMC/L3/P1

TMI/CV-50
TMI/FSAR50.00

Enter the Coupon Value

Enter the Total Value of the EMD
19

TMI/IC-TKT0651111222333E1

TMI/FP-CASH

Enter the concern ticket number

In connection With (ICW)

Enter the Form of Payment of EMD

20

TMI/CR-FREE FLOW

TTM

Add the remarks (Optional)

Issue EMD

21

EWD

TJQ/SOF

Display the EMD Status of the coupon from PNR

Display the sales report

Options
Reprint Options
Re-print options

Explanations
22

EMR/P1
EMR/P1, 3-4
EMR/L6
EMR/L6,7-8
EMR/EMD123-0123456789
EMR/RT
Re-print options
EMR1
EMR/C-F

Passenger selection
EMD selection, from the FA or FHD line
number
EMD selection by EMD number (with or
without active PNR)
Retrieve PNR
Explanations
Logical printer selection
Specific coupon:
F: Credit Card Charge Form
U: Audit coupon
I: Agent coupon
R: Passenger receipt
Selected coupons are printed regardless of
the coupons defined in the office profile
BMP field.

Emailing Options
e-mailing options
EMR/EPR-EML-address@server.com
EMR/EPR-EMLA
EMR/EPR-xxx/NOPRT

Explanations
e-mail option with specified e-mail address
e-mail option with APE PNR elements
No print of other supporting documents

EMD Status Display options.

Display entries
EWD/EMD123-1234567890
EWD
EWD/L6
EWD/O*
EWDRT

Explanations
Display by EMD document number
Display from a retrieved PNR
(FA/FHD PNR line number option
mandatory if several FA/FHD in the PNR)
Display the original record(s) after an
exchange transaction from the new EMD
stored in the agents terminal
Redisplay the EMD stored in the agents
terminal
(kept 60 min in agents terminal)

Manual creation of a TSM-P pricing record Options

Service selection
TMC/VBA/L5
TMC/VBA/L5,7-8
TMC/VBA/P1
TMC/VBA/P1,3-4
TMC/VBA/INF

Explanation
Service selection, from the PNR service
line number
Passenger selection
Infant selection
23

Manual deletion of a TSM-P pricing record

Deletion options
TMX/M1
TMX/M1,3-4
TMX/INF
TMX/P1
TMX/P1,3-4
TMX/ALL

Explanations
TSM selection
Infant selection
Passenger selection
All TSM-P selection

Display of an existing TSM-P pricing record Options

TSM selection options
TQM/P1
TQM/INF
TQM/M1

Explanations
Passenger selection
Infant selection
TSM number selection

Issuance of the EMD Options.

Issuance Options
TTM/M1
TTM/M1,3-4
TTM/INF
TTM/P1
TTM/P1,3-4
TTM/L3
TTM/L3,4-5
TTM/RT

Explanations
TSM selection
Infant passenger TSM selection
Passenger selection
Service selection, from the PNR line
number
Retrieve PNR option

History display of EMD Options

History display entries
EWH
EWH/EMD123-1234567890

Explanations
History display from the EMD display
By EMD document number

Manual update of a TSM-P pricing record

Manually Add/Change data of a TSM-P pricing record
The entry to add/change/delete data of a TSM pricing record is the already existing TMI
Entry.
If several TSM exist, TSM identification options must be used to determine the TSM to
be updated:
TSM identification
TMI/P1
TMI/INF

Explanations
Passenger selection
Infant selection
24

TMI/M1
TMI/M1,3-4
TMI/L5
TMI/L5,6-7
TMI/ALL

TSM number selection

Service selection, from the PNR service
line number for coupon level update
Select all TSM type P

Any modifiable field of the TSM-P is identified by a unique identifier code and can be
updated with following options available at document level and coupon level (if the
service selection option is not used, all coupons are updated
Document level update options
TMI/FEUR110.15

TMI/EEUR110.15
TMI/NEUR456.23
TMI/OEUR15.36YQAD
TMI/XEUR15.36YQAD
TMI/WEUR1523.22
TMI/YI

TMI/RV-EUR100.10
TMI/K10.32445
TMI/NF-EUR15.36
TMI/Hfree flow
TMI/FC-free flow
TMI/FT-tour code layout
TMI/FP-form of payment layout
TMI/FE-endorsement layout
TMI/FO-exchange info layout
TMI/FM-commission layout

Explanations
Base fare indicators:
F: First Issue
R: Reissue
I-: First Issue IT
Y-: Reissue IT
U-: First Issue BT
W-: Reissue BT
Equivalent fare
Exchange Value fare
Old tax indicator
New tax indicator
Total amount
International indicator:
I: International
D: Domestic
E: Europe
Refundable value
Bankers rate
Net fare amount
Document remark
Fare calculation
Tour code
Form of payment
Endorsement
Exchange information
Commission

Fare data options:

Fare data options base fare, equivalent fare, exchange value fare, old/new tax and
total amount should be updated in a single TMI entry:
The base fare option is mandatory and should be the first TMI fare option.
if an option is not used, the corresponding data will be deleted.
The exchange value fare and the total amount are automatically calculated by
the system when the base fare indicator is F, U or I.
The total amount option is mandatory when the base fare indicator is R, Y or W.
For a First issue, if there is no fare calculation, the fare amount must equal the
sum of the coupon values.
25

Fare Calculation:
A TSM-P must contain either a Fare Calculation or all coupons value.
Form of payment:
If no specific Form of Payment is defined per TSM-P, the system assumes it is the
generic Form of Payment stored in the PNR
Coupon level update options

Explanations

TMI/FW-BA
TMI/CV-115.25
TMI/Dfree flow
TMI/Afree flow
TMI/CR-free flow
TMI/NB-28NOV10
TMI/NA-28DEC10
TMI/PC-2
TMI/KG-12.3
TMI/ER-EUR20.5
TMI/IC-TKT1231234567890E1
TMI/IC-TKT1231234567890E3-4

Fee owner
Coupon value
Present to
Present at
Coupon remark
Not Valid Before (for EMD-S only)
Not Valid After (for EMD-S only)
Excess baggage Piece
Excess baggage Kilos
Rate per Unit
In connection With

In Connection With (ICW):

In case of EMD-A:
Only 1 ticket coupon can be referenced, which is not already associated to another
TSM-P.
For SVC element, the e-ticket coupon number is mandatory.
For SSR element, it is not possible to enter an
ICW. In case of EMD-S:
Airline may impose for some services to enter the associated e-ticket number
(Coupons number optional). This process is only enforced at ticketing time.
Up to four e-ticket numbers can be entered.

26