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DEFINITIONS
Hearing
Listening
Mindless
Mindful
DEFINITIONS CONT.
Mindless Listening
potentially valuable
Mindful Listening
Hearing
Attending
Understanding
Responding
Remembering
HEARING
Physiological
dimension of
listening
Can
be affected by auditory
fatigue
Loud
Can
be difficult as a result of
physiological problems
ATTENDING
UNDERSTANDING
Listening Fidelity
RESPONDING
Giving
observable feedback to
the speaker
Good
Verbal
behavior also
demonstrates attention
REMEMBERING
Research suggests
Residual message
Pseudo-listening
Stage-Hogging
Selective Listening
Can be legitimate
Insulated Listening
Defensive Listening
Ambushing
Insensitive Listening
Message Overload
Preoccupation
Rapid Thought
Effort
External Noise
Faulty Assumptions
Lack of Training
Hearing problems
Talk less
Prompting
Questioning
3 benefits:
Sincere Questions
Counterfeit Questions
Tag question
Paraphrasing
Supporting
Empathizing
Agreement
Offers to help
Praise
Reassurance
Cast judgment
Focus on yourself
Defend yourself
Analyzing
Advising
Is advice needed?
Is advice wanted?
Judging
Gender
The situation
JOURNAL SUGGESTIONS