Arbjola Boshti

1 UNF Drive
Jacksonville, FL 32224
arbjola.boshti@unf.edu

EDUCATION
Bachelors of Health Administration
University of North Florida

April 2014

Jacksonville, Florida

Masters of Public Health

University of North Florida

August 2016

Jacksonville, Florida

SKILLS SUMMARY

Bilingual (Albanian)
Good communication
skills
Skilled in manual blood
pressure reading
Collaborative
Institutional Training
Initiative

CPR and First Aid

Certified
Proficient in
Microsoft
Office
Medical Terminology
Exploring Cross
Cultural
Communication
Training

Group Leadership and

Facilitation
Event Planning
Ability to communicate with
diverse populations
Public Health Ethic for Local
Health Officials Training
Performance Improvement

EXPERIENCE
Assistant Director of Client Relations
ONsite Mammography

June 2015-Present

Facilitate client scheduling and increase exam volume

Identify different marketing tools that practices can use to make patients aware that the office includes a
mammogram machine.

Identify client workflow issues as it relates to patient capture and data collection, and then develop specific
corrective action plans.

Analyze different business environments, think critically, and develop specific courses of action to remediate issue

Multi-task across multiple client practices to increase patient mammogram volume.

Train staff on how to effectively communicate with patients using different capture points.

Referral Coordinator
Baptist Primary Care

Manage basic clerical and administrative tasks.

Managing customer service in person and over the phone.

June 2014-June 2015

Arbjola Boshti
1 UNF Drive
Jacksonville, FL 32224
arbjola.boshti@unf.edu

Handle responsibilities of entering patient demographics in the system.

Responsible for checking in patients, registration of patients and processing of patient records.

Support the doctors and patients in synchronizing appointments, authorizations, and tests taking place in different
clinics.

Coordinate the process of referring patients to appropriate clinics.

Intern, Wellness Coach (Employee Wellness Program)

Baptist Health

January 2014 - April 2014

Designed, developed and promoted wellness initiatives for over 9,000 employees.
Created educational and marketing materials to promote company programs.
Planned and facilitated educational workshops using various health topics.
Provided blood pressure and body composition screenings for employees, including BOD POD testing.
Assisted with the coordination and facilitation of diabetes prevention programs, including one on one wellness
coaching.

Office Assistant
John D. Kartsonis Dermatology

Systematize patient files using E-Clinical software.

Assist with clerical functions as needed.
Provide customer service to patients and families.
Facilitate effective communication between patients and the primary health care team.

Volunteer, Progressive Care Unit

Baptist Health South

May 2012 - May 2013

Performed regular rounding to patient rooms to assist with care demands.

Assisted with clerical functions as needed.
Prepared diabetes and discharge packets for the patients.
Assisted the nursing staff during patient discharge.

AWARDS

August 2013 March 2014

Presidents List,
Deans List
Bright Futures Scholarship
Deon Ferrel Scholarship