KEVIN R.

BERTSCH
Port Charlotte, FL 941.249.0065 kbertsch@email.com

LEADERSHIP PHILOSOPHY
Defined more than 2,500 years ago by Greek philosopher Aristotle, Rhetoric is the faculty of observing in
any given case the available means of persuasion. Therefore, a leader is by default a rhetor because;
he or she must persuade others to follow of their own accord. Consequently, there is no single formula
for becoming a successful leader. Rather, an amalgam of beliefs, experiences, and innate abilities
fashions every leaders philosophical framework.
A good leader is one that begins by leading with authenticity. What this means that my behavior as
well as my stated values must be consistent with my actual values and must be observable. The second
part of my philosophy is starting with the heart, which describes the practice of conceptualizing the
preferred outcome for individuals and the organization as a whole in any given situation and keeping their
best interests in mind. Starting with the heart requires the development of a culture of open and
respectful communication regardless of position in the organization without fear of reprisal. This
encourages cooperation and builds trust among all members of the group. Finally, I would strive to
develop logistical dynamism, or a well-organized and collaborative system that brings specific skills
from each group member together depending on the situation to develop methods for overcoming
barriers, solving problems or promoting the mission of the organization. It is the belief that we are
stronger, smarter and better together than apart and that each member is as valuable as the next.
SKILLS AND KNOWLEDGE ACQUIRED THROUGH EXPERIENCE & TRAINING
Leadership Skilled leader with well-honed administrative and organizational abilities; Experienced
facility and program operations manager over multiple departments in geriatric long-term care
facilities, county Head Start programs, and faith based volunteer services; Confident in the use of
evolving technologies to improve efficiency and accuracy of data collection and programmatic
processes; Experience developing programmatic policies and procedures; Mature and confident
with a history of mentoring others in a positive and affirming manner that promotes personal growth
Communication Expert in multiple communication technologies with proficiencies in business and
professional correspondence, data analysis and reporting, training curriculum development,
corrective action responses and grant writing; Polished and engaging interpersonal communicator
proficient in small and large group communication, training, and public speaking; Bi-lingual in English
and Spanish; Extensive experience in successfully resolving conflicts through the implementation of
well-developed negotiation, problem solving and verbal de-escalation techniques
Quality Management Experienced data analyst with the proven ability to identify irregularities,
anomalies, and errors in large data sets; Practiced in the organization and dissemination of complex
data into simpler and easily recognizable formats; Recipient of two Above and Beyond awards while
at Charlotte Behavioral Health Care; Publicly recognized by the Commission on Accreditation of
Rehabilitation Facilities lead auditor as having produced the most professional & comprehensive
Annual Report in over 20 years of auditing experience; Ability to interpret and ensure program
compliance with regulatory, accreditation, and legal and ethical guidelines
Community Development Developed community business partners that provide practical hands
on technical training as well as professional career development for post-secondary students; Skilled
Case Manager with record of providing ongoing support and crisis intervention services to a diverse
population of clients and improving access to community services, health care, child development
education, and advocacy for children and adults with special needs
Organizational & Strategic Planning Facilitated preparation for routine and unannounced audits
from various state and local agencies; Attended committee meetings such as Safety & Risk Mgmt.,
Pharmacy, and Technology Committees and executing monthly emergency and disaster
preparedness drills while serving as Building Safety Officer; Helped develop emergency response
protocols for several organizations in the event of natural disaster or terror event
Technical Expertise Highly skilled graphic designer skilled in creating professional promotional
and marketing materials including, signs, banners, flyers, brochures, business cards, newsletters,
and other publications; Extensive portfolio that includes software proficiencies in a variety of
business, graphic design, and publishing programs, including Word, Excel, Publisher, InfoPath, &
Adobe Acrobat; Experienced in audio/visual production, basic network administration, hardware and
software installation, and virtual network maintenance