Professional Documents
Culture Documents
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COMPLAINT
Plaintiff, Amazon.com, Inc. (Amazon) brings this action against defendants
JOHN DOES 1-1114 for injunctive relief and damages as follows.
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v.
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I. INTRODUCTION
1.
In April 2015, Amazon sued several websites that sold fake reviews of
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products on Amazon.com. See Amazon.com, Inc. v. Gentile, King County Case No. 15-2-
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08579-4 SEA (filed April 8, 2015). Most of those sites have since closed and Amazon has
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identified and taken action against sellers who used those sites to obtain fake reviews.
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Amazon is continuing those efforts with this lawsuit against the individuals who provide
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COMPLAINT - 1
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2.
Each day, millions of consumers use Amazons websites to assist with their
purchasing decisions. In order to make those decisions more informed, Amazon publishes
customer reviews 20 years ago and is now home to hundreds of millions of unique
reviews. Reviews provide a forum for sharing authentic feedback about products and
services positive or negative. Amazon does not remove reviews because they are
critical; Amazon believes all helpful information can inform its customers buying
customers can review and rate products or services available on Amazons websites.
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Honest and unbiased reviews allow customers to trust that they can shop with confidence
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on Amazon.com; reviews also help fulfill Amazons mission to be Earths most customer-
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centric company. In short, Amazon takes the credibility of its customer reviews very
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seriously.
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3.
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sometimes tries to gain unfair competitive advantages for their products on Amazon.com.
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One such method is creating false, misleading, and inauthentic customer reviews. While
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small in number, these reviews can significantly undermine the trust that consumers and
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the vast majority of sellers and manufacturers place in Amazon, which in turn tarnishes
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Amazons brand. Amazon strictly prohibits any attempt to manipulate customer reviews
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4.
Defendants are in the business of providing such fake reviews. Each of the
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John Doe defendants in this action utilizes the website Fiverr.com (Fiverr) to sell
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Amazon reviews. Fiverr is a global online marketplace offering tasks and services,
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beginning at a cost of $5 per job performed, from which it gets its name. The site is
COMPLAINT - 2
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primarily used by freelancers who use Fiverr to offer services to customers worldwide.
Services offered on the site include writing, translation, graphic design, video editing and
programming. Each service offered is called a Gig. Fiverrs Terms of Service prohibit
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Each of the John Doe defendants has offered, and continues to offer, to
create Amazon reviews for $5 or more. Amazon has conducted an extensive investigation
of the defendants activities on Fiverr, including purchasing reviews for products and
communicating directly with some of the defendants. Most of the defendants promise
positive or 5-star reviews for Amazon sellers products. Indeed, many encourage the
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Amazon seller to create the text for their own review. For example, Fiverr seller bess98
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in her I will do, Amazon, Reviews, Amazon, Reviews, for $5 Gig promises to post
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review Gig overview, which is typical of the offers on Fiverr to create inauthentic
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Amazon reviews:
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me the review text. Amazon confirmed this approach when its investigator
communicated with bess98:
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COMPLAINT - 3
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accounts and IP addresses, thus implying to purchasers she has methods which she
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Verifiedboss guarantees that she can place reviews through 100 different
Amazon accounts. Verifiedboss also follows the same ghostwriting approach as bess98
and encourages sellers to write their own reviews, effectively renting her Amazon
accounts for $5 a review:
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COMPLAINT - 4
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Amazon reviews for $5 each, reminding the purchaser: You know the your [sic]
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product better than me. So please provide your product review, it will be better. As
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with many of the other Fiverr sellers, Rerina offers to place a Verified Review in which
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Amazon verifies that the reviewer has purchased the item through Amazon, so long as
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COMPLAINT - 5
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Verified Purchase) was willing to receive an empty envelope, not the product itself,
simply to create a shipping record in an attempt to deceive Amazon and its customers.
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brand for their own profit and the profit of a handful of dishonest sellers and
manufacturers. Amazon is bringing this action to protect its customers from this
participate. Although Amazon has successfully requested removal of similar listings from
Fiverr in the past, the removal of individual listings does not address the root cause of the
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issue or serve as a sufficient deterrent to the bad actors engaged in creating and purchasing
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fraudulent product reviews. This action is the next step in a long-term effort to ensure
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these providers of fraudulent reviews do not offer their illicit services through other
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channels and to take enforcement action against the dishonest sellers and manufacturers
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This Court has personal jurisdiction over defendants, all of whom have
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conducted business activities in and directed to Washington and are primary participants
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substantial part of the events or omissions giving rise to the claims pled herein occurred in
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King County, Amazon seeks damages for personal injury or damage to personal property
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COMPLAINT - 6
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Seattle, Washington. Amazon owns and operates the Amazon.com website, and
equivalent international websites. Amazon has over two hundred and fifty million active
customers.
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herein as JOHN DOES 1-1114, and therefore sues these defendants by such fictitious
names. Amazon will amend this complaint to allege their true names and capacities when
ascertained. Amazon is informed and believes and therefore alleges that each of the
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fictitiously named defendants is responsible in some manner for the occurrences herein
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alleged, and that Amazons injuries as herein alleged were proximately caused by such
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defendants.
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and services available on its websites. Amazon publishes these reviews on the detail
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pages of the products and services. Consumers rely on this customer feedback to make
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informed purchasing decisions. Customers trust that these reviews will be honest,
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a star rating that ranges from 1 star to 5 stars. Amazon compiles these product reviews,
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calculates overall star ratings, and publishes those results alongside the advertised product
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for shoppers to see. An example of a product review for the Kindle Paperwhite follows:
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COMPLAINT - 7
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and must have an Amazon account. As a result, each reviewer of a product has agreed to
and is bound by the Conditions of Use of the Amazon site.
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Amazon has developed sophisticated technologies and protocols to detect and remove
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such reviews from its websites. Amazon scours its site for fake reviews, removes them
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when it finds them, and suspends sellers that post or purchase fake reviews.
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COMPLAINT - 8
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and began offering to write Amazon reviews for $5 or more. Amazon has conducted an
reviews for products and communicating directly with some of the defendants.
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that they will provide reviews of products or Kindle books for any interested Amazon
seller. Judging by comments posted on Fiverr by satisfied purchasers, the defendants have
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In many cases, the reviews posted are entirely fake, and the reviewer has
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defendants specifically request text for the review, and some flatly refuse to create a
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review unless text is provided. Most defendants promise glowing reviews of products or
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books they have never seen, assuring high quality, 5 star, and awesome reviews.
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detection by Amazon. For example, some defendants claim to use multiple Amazon
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accounts and unique IP addresses to post their reviews. Others claim to use accounts from
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the Amazon Verified Purchase tag on reviews for which Amazon has verified that the
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Verified Reviews only if the reviewers obtain the product for free, in addition to
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receiving payment for the review. In at least one instance, the seller of a Verified
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Review was willing to receive an empty envelope, not the product itself, simply to create
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a shipping record to document product receipt, and to thereby avoid detection by Amazon.
COMPLAINT - 9
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At all times, defendants knew that Amazons policies prohibited both paid
reviews and fictional reviews, and knew and intended that their business of selling
reviews would improperly manipulate the published ranking of products listed for sale on
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account. Each of the defendants has agreed to and is bound by the Conditions of Use of
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Defendants have violated the Conditions of Use and have breached their
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agreement with Amazon, as a result of which Amazon has been damaged in an amount to
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be proven at trial.
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Amazon has also suffered irreparable injury and, unless defendants are
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enjoined from such activity, will continue to suffer irreparable injury, whereby Amazon
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COMPLAINT - 10
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Defendants actions were injurious to the public interest. The acts were
committed in the course of defendants business, and caused the public dissemination of
false consumer reviews designed to trick consumers. Defendants acts had the capacity to,
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R.C.W. 19.86.090.
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As a result of such unfair and deceptive acts and practices, Amazon has
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also suffered irreparable injury and, unless defendants are enjoined from such unfair
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competition, will continue to suffer irreparable injury, whereby Amazon has no adequate
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remedy at law.
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Amazons site, as each such user agreed to the Amazon Conditions of Use.
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Defendants intended to disrupt and, with malice and through unfair means,
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COMPLAINT - 11
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wrongful conduct, including their breach of contract, interference with Amazons business
relationships and other unfair business practices. Defendants continue to unjustly retain
these benefits at Amazons expense. It would be unjust for defendants to retain any value
they obtained as a result of their wrongful conduct.
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the benefit conferred upon defendants by the revenues derived from their wrongful
conduct at Amazons expense, and all profits derived from that wrongful conduct.
Amazon is further entitled to full restitution of all amounts in which defendants have been
unjustly enriched at Amazons expense.
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FIFTH CLAIM FOR RELIEF
Accounting
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this Complaint.
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Amazons expense, at some or all such money is rightfully due to Amazon. Defendants
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due from defendants to Amazon, cannot be ascertained without a full accounting of the
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COMPLAINT - 12
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1.
That the Court issue permanent and injunctive relief against the defendants
and that defendants, their officers, agents, employees, representatives, successors and
assigns, and all others in active concert or participation with defendants be enjoined and
ordered to:
(a)
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(b)
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created in exchange for payment, and the accounts and persons who paid for such
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reviews; and
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(c)
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2.
That the Court enter an Order declaring that defendants hold in trust, as
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constructive trustees for the benefit of Amazon, their illegal profits gained from the sale of
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fake reviews, and requiring defendants to provide Amazon with a full and complete
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3.
That the Court enter an Order instructing defendants, jointly and severally,
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to pay Amazons general, special, actual and statutory damages, including treble damages
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4.
That the Court Order defendants to pay Amazon both the cost of this action
That the Court grant Amazon such additional and further relief as is just
and proper.
COMPLAINT - 13
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COMPLAINT - 14
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Exhibit A
aashiralvi
abphotographe
acestace
adcga3
addadele
adelina_anah
adibtanvir1993
adliala98
adnoreted
afzam79
agjones87
agnesfox
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ailbortn
aizek_groak
ajob_manush
alena_alvers
alex_brennan
alex_parra
alexa_01
alexajulia2050
alexander_77
alexander_987
alexis12as
alexrobert123
alice456
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alija_120
alina88
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alixis_75
allison_05
allison_toombs
almina8
alonebirds
alphaservices
alyssa_028
amaerg
amaryllis_
amazom_jahan
amazon_expert_1
amazon_list
amazon_revboss
amazon_seoangel
amazon_shefat
amazon_tangail
amazon4u
amazonreview007
aubreysoto
ava_queen
averagegatsby
awgdmo
ayesha_aktar
ayshazennit
azcardinals2009
azonmaster
b1review
babu_jina
babuipakhi
baharkhanhridoy
bajrangv
bala_rul012
bangla_mia
banur_khan
barnettre
bartonballard
beachwaves488
beatrixkk
beautynblossom
beckerpo
beilinara
belinda_ff
belly8260
ben_boysen
ben3010
benjaminhrt
bennettrohan77
berghp
bess98
bethany567
beverleyt08
bharathb81
bianshab42
biggamountt
bindukona
bipasa526
bipasabassu
biplobbd90
bluelobsterbook
bmxprogng
bobbyfarz
bobfisher2
bondo_man
bonfacenabuko
booksjames
borna_kater
amazontopreview
ambarshannon
aminoxmaxoft
aminul101
amirkhan526
ammomaster
amuizz19
amzon_seler
andersonax
andre_levens
andreslloyd
angel_05
angelicdua
angelina_y
angieatkinson
anira149
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annalise_ana
annying
ansi09
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antoniolina
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arianalin
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artistebusiness
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ashleypulley
ashleyrice
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asrar0305
aubevirtual
1
boss1993
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brdjur
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breesmom07
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brendda
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briandarnell63
brionytc
brittany852
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brown2sandy
burgerjoey
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buutgil
bwilli27
cakepopsbymari
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callananderson
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cameronschiller
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charissa123
cheif86
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chelseamarshall
cheryl_5678
cheyenne635
chinlamin
chiraggohel
chocopie07
chomorte
Exhibit A
chris_green
chris270
chris98
chrishart7
christian_01
christin3
christine1arter
christopher_77
christopher2015
cindy_
cisnerostas
cizlini
claralina
clarted
claudia526
clickei_moja
collings50
conrouss
contact_
contrerase
cool_babu
cosette_
crazynoise
cumukeiaction74
cutie1064
cyneug
cynthiaaguilar3
dada_vai
damira_420
danaburkey
danialtkku
daniel590
danielberg172
darkling
darlenewatkins1
darvion
dataentry074
dataentry4u
david_j9
david_mller
davidsmits
davidvillaboss
dawnajchapman1
dawnfigueroa1
daysie
dbeeiii
dbssolutions
deanpoff2
emiliomiu
emma_harris
emmakle
emmaline_ttt
emmalund
emmanuelxv5
enoziav
eqizkaz12
erani11
erinclements
esmeralda44
estradagh
ethelpaul
etumeni
evadale
evangeline80
evidasuntoyo
evillageit
ewrte_7
expert_zahid
ezaz21a
fabiha09
fabulk
faizankhokhar
farmerchapman
fatikplrtu
fatta_jai
faukinglok
fb_post_liker
fblike_group
fdsdgd85
feefee8807
felicity_
ferary_mon
fernanda456
fernandezj
fiverrselena
fivrmania
flemingtr
florence_g
floydjames
flyg10
fnjhio
focus_45
follikedy
fourreviewers
frankhord
franklas
debzkorner
deepakkumar205
deklobe
delphine_d
dennavai60
dennishr
devchauhan583
devin_lacey
dexyscher
dgjbnt
dhaka596
dianaparker1
dianrev
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dimav888
dimitrilondon
dio007
diskpro
divyachopra
divyapadhu
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domain1
downwriter
dreamtimelabs
dsheppa
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ednacook
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ekmhyod
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elin032
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elizabeth_annth
elizabeth_f
ellieaaa
elliottjulia
elsaann
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emey_loed
emili_milan
2
franklin_8
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fredmo
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furisllll
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gmxrok
gmyxe_99
gnarrick
gorkaarquero
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grayson_linas
greabe_rmuch
gregoryre
Exhibit A
greysonlina
gridram42
gxmtos
halar_gore
halen_92
haley_j
halimvai
hannahevans1
hannasophia
hanson_le96
happy_526
happygirl1978
harmonye
haroonsheikh
harper_1
harris_hik
harrylassiter
heather_rogers
heatherlc
henrysmm
hermandez
hhsdjhns
high_review
higrm_59
himarted
hoffman54
hogan_
hollycarell
holmesholly
holtmendez
honduras80
honysing856
hot_lady53
howardgig
hsailkosrg
hsm_freelance
hudwol
hujuit_8
hunter_01
hunterlucy
huwdh_jfj
icet208
ilovethsea
ima_akter
imaria99
inezschneider
ios_expert_de
ireviewthings
jnam_2015
jnancy
jnjallservices
joannewhatley
joanngreer
jobboy25
jodymalone1
jodyroy
joesphbee
johnkelvin77
johnmorris01
johnn007
johnsimmon
johnsonmdf
joigbmjho
jones410
jones94
jordan_04
josime_mia
joycollier
joyouscreature
jspotter
juanpost
jubora
judi_hilli
judyr08
julianlin
juninho_garcia
jurnalis
jusenblogger
jwagner81
kacabal
kalaried
kalontoo
karen_jones
karenhernande1
karenhughesr
kariqna701
karunaps
kasabadhai
katelynn485
kathrin89
katrina526
kaushikmakam
kavihariharan
kaybam_writter
kburrow11
kekdjjkddnd
isaachetzroni
isabeau_gg
isabella29
itsmahmud
ivanadamce
jaames007
jac_soma
jack3010
jacksone
jacob_liam
jacob1982123
jacobs_1
jacquelinesimi
jacquelyngrant
jady_fernandes
jakanjoneli
jaki_larn
jaksonipk
james_85
james_boos
james_hg
james_williams
jamesdavid112
jamieknightonli
jamienayler
janadian
janemon896
janieholmes
jaredgiese
jarrettdunlap
jason_01
jasse_jd
jayden_543
jaydrozd
jazlyn0152
jazzlin_84
jcdjhchjcj
jdg690
jemson65
jenifar85
jeniferlopez2
jennykhan
jessica_l
jessicaatlanta
jessicacharles
jessie1295
jharmonyh
jmkiir
3
keldavis14
kelsey_hh
kelsey568
kevin_453
kevinkelvin
khloelinas
khohinur_k
khub_kharap
khyno_63
kijhdu
kimshipley56
kindlegrl
kindlereview1
kingsmm_
kingswiss
kiron_mala15
kiron1
kison_mama
kjmoxdw
knoxinator
kodomalli45
koireyal
kopal_pora
koreandoll
kristaramsey
kristinawa
kruize
ksmith9477
kulinjaj
kuraizx
kyannakitt
kyawikyo
labani
ladybird16
lagbaykoto
lam_mim
lamport1
landen118
lapeno_java
lappyguy
larykoni
lcharm
lennokarck
leonaabbott
leonardona
lia_pietra
lianabraham
lilabali12
Exhibit A
lilika_
lillian_05
lilstardust777
lindalloyd
linkinperk01
lisa22
literarycat
ljabcon
lkoimy
lloydandres
lloydkatiej
lmuohrs
locell
locher_drim
logodesign859
loindox
lokonath_thakur
lolajones1
lole567
lolipopdj
lolomia
lolonatha
lona_kor
lopana_boka
lora_smith
lorapowers12
loretta_
lorie2015
loser44
lovetest
lovewhatido
loyzen
lucia785
lucybeavers
ludaniel
lukas_streifer
lukeywiliams
lusialiena
luther420
luvensmilez
lyndsey99
m_group
macjon_
mackers1984
madeehaaziz
madirana
madisonyr
magdalen_rr
meggifeli96
megnavox
melanie967
meldavis
melisesien
merazulislam90
merilia
merincrue
mertin79
mery_garney
metalalchemist
mhhbizz
michaejh
michaelappleton
mike_majerus
mikeduffey
mikeluis
milina_s
milky1
mimnusmc
minarabegum
miron_s
mishuk5577
mityamitu
mityamou
mitzi_boerger
mkl143143
mmasrimon
mmistermeh
mobrgx
mogtju
mohai_menur
mohiden_mia
mollyboyd
mon_foring
monicanas
monisha_kk
morgan_20
morgan687
morgan968
mota_moti
mourin_rimmy
mr_luck
mrovic
mswildflower
mummy_tata
munsilalmia
muskan001
maigent
makayl_01
makayla05
makefive
maldonadod
mama_nice
mampicat
mandatory345
mandyiary
mangrob71
maraj2
marcoborgia
maria_1234
mariadl
mariah_01
mariah869
marilia_aguiar
marjam_green
mark_rev
marketing_4you
marketing8888
marketingduoduo
marketingfred
markjhon
markjohndavid
markwilliam_r
marlenegeorge2
marlowe_uu
marrion
marsala_
marvel_jones
mary1979
maryland_000
mastermind5878
matarrese8
matha_nosto45
matthew_queen
matthewazseo
matthewsolly
max_ventilla
maxculam
maxymax
mayaakter
mayra_candido
mccormickjanie
mcintoshow
mcoghlan99
media_maven
4
muvivename158
mvaldes5
mventuri
mybrandmantra
myhgrx
mymp111
myodas619
nailajones
nancy_queen
nanna_
nas44hita
nataliegallart
natalielin
naughty_girl01
navybloop
nayanboss
nayem_khan54
nayook
neamhar
newbreedwarrior
newhall
newportbeach
nextlevelwork
neymar_
nfected
nhartsfield
nicee_akter
nicholasrohan7
nicholereyes2
nickm7
nico_menke
nicolasss
niki10047512
nipated
nirjharno
nisratnila
nithela
normatate
nova2735
now_you_see_me
nowwrite
nunez7ty
nuphazemediallc
nurialondon
nurse5vrr
obrien_13
oconnellhgx
olg100
Exhibit A
olivia_blake
olivia74
olliegraham
omarfaruqtony
oraballard
ordernow_
ortegahy
osamaboyx
pagol_mon
pamelafisher
pamelagormley
paradiser
pardavinejimas
parukon524
pattymai
paul_ander
penelope_01
penningtonty
peny81
perlman
peter81p
peterhudson00
peterrabbit123
petersonfgt
pewblinkpeww
php_dev
podmeifyoucan
poishi
porrimavirgo
positivejourney
powersoi
prattchristine
pretarte
prettydelirious
princy_parashar
priota20
privatedroid
probookcover
prodhanmasum
projectdone
pure_will
qualityproved
rabby91
rachael2015
radiantrabbit
rafi1997
rafin_min
rahmanjillur
rose_mariiee
rossmacdonald
rowanbrik
rowanwinnie
rowrhodes
roy_petrelli
rplgrc
rrwriter
rstrain
rtohin99
rupali_saurav
rushna_mahy
russiankid
rvw_ellisa
rwesumsunnaher
ryleigh201
sadakonhomyne
saddamsu
sadiebowman
sadiebowmanusa
sadieswt
safare4584
safi007
safrinsss
sahuhunk
saimaluse123
sajjadgmx
sally011
sallydickson
salmabegum300
salmank5
samaritan91
samiya96
samsulhossen526
samweldollah
sanamitchell
sandielb
sandylb
sanika11
sanim5
sanjanamatin
sanjid_
santiagofg
sarah_hansen
sarah968
sarahhaig
sarajefferson1
saray777
raihankhanmai
raikojpgdh
ramirez2
rampool
ranabir526
rating_expert
raziudden
realestatelead
reankild
rebecca_ande
rebecca55
rebekah78
regency1
rehan_khan01
rejest
remosh_hader
reneepoole
rerina
resumescientist
retromkv
review001
reviewdoctors
reviewhunterr
reviewlive
reviews4results
reviewscenter
reviewswriter
richarde08
richardivan
richardluk15
richmondjhs
rickeymartin
ricp3377
rileysad8
rimjim1234
rob_max
robert_kane
robertboss
robertoddpr
rodaduras
rogerchamp1
rogers2
rokonuzzaman120
rom_nora0653
rometta
ron1980
ronaald
ronaldanderson
5
sariahsmom
sarminjui
sashaforthewin
scandleno1
sclark8257
sconner2015
scottb816
segreen
selim_aiub
seoexpertindian
seoservice37
servicesignup
seth_nibert
shaemcmaster
shakhawat50
shalidulavai
shamim452
shaneconrad5
shanshhi
share_weed
sharkys23
sharon7210
sharonhendricks
sharronn
shavon_wilson
shekelur86
sheldene
sherry_thompson
shifats
shivbaba
shoang
shonamia
shoyab
shpaltakova
shrabonbadsha
siddikurtex
simplysoccerpro
sjoy88
skypedarpon
skypepalash237
smarterbusiness
smartin66
smiogx
smir_arine
smith1983
smith1992
smogxe
smschafer01
Exhibit A
sohel_07
sohel_mama
sojibroni
sokyjru
soloads_lady
solutionpoint91
somonas
sonia839
soniya_sone
sophiaed
sophiemendez
spmtq_84
srabont
stafany
stang
star5writers
starletreviews
stefan_edot
stephanieabyrd
stephaniegeorge
stephenluk
strontiumkindle
subwolff
sufal3024
sujoa1212
sukhtan
sumkpf
sundusfarrukh
sunnifanikola
superfast007
supertiger
surras25
swalke60
sweetysara
syasmin1415
sydney978
syed_apu
t20jamil
talley_
tamiechan
tania_a
tanishasiddiqa
tatiana_
taufiqueta
taylor978
taylorlin
tayniesha
teamesad
vali33
valothaktechai
vebarty
verifiedboss
veriqued
vetofunk
vian_sid
victoria_lopez
vietvn
viktorwriting
violetta_
virginia_5678
visionaryreview
vivi30580
voteservice
waliyah452
walt_bond
wanda_simpson
watson54
webbabu
webmart4u
wiebelhaus
william_04
william2050
williamserika
williamtarbush
wilson891
winsomeeg
wishjames7
witchrider
wmuxks
wondravanian
woodwardpok
worldenglish
writer_sophia
xarunasx
xrjmyou
yasin2
yatri_
ydkjtb
yeasmini
yelsp900
ynava08
young6
yourcollegelets
yourenglishcafe
yuriyyakimov
zajiue
techguy1
techleaders
tekkisasi
terry_kim
tessiya
tettevip
tgobx_20
thatguy2421
thebestwriter33
thebiggboss
thehightechsol
themovie
theodorharzol1
thereviewman
thesauwceboss
thesilverhawk
thetrafficmaker
theweaselswife
thismomblogs
thomas92
thomasgreen
tidwellrohan77
tiffanys01
timelessondesig
tirbeni
tmaranki
tomse_milna
tony_pp
tonyekeck
topratedplus
trafficseopro
trevinojn5
trinity_01
truthunwinding
tuhi_aktar
tuma_amie
tumikoi10
tuse_ka
twinkletoes90
uhrxsp
ukohgn
ukwir3d
undervoid
urbkgx
us_review
usanevada
usmanali01
usmansanaullah
6
zakary
zalexa
zandraa
zanturn
zaradentist
zkbhrq
zlngxe
zonemeta151
zuna
zy131707