OFFICE

H THNG QUN L VN BN

& IU HNH TC NGHIP

TP ON VIN THNG QUN I

TRUNG TM GII PHP CNG NGH THNG TIN & VIN THNG VIETTEL

OFFICE
H THNG QUN L VN BN

& IU HNH TC NGHIP

Th ng..........................................3

Tnh nng chnh sn phm..........8

Gii thiu v Viettel ICT....................4

M hnh trin khai........................9

Gii thiu v V-Office.......................5

Kin trc ng dng....................10

Li ch sn phm............................6

Kinh nghim trin khai................11

V-OFFICE

Th mnh sn phm.......................7

Knh tha Qu Khch hng!

Ngy 22/9/2010, Th tng Chnh ph k Quyt nh s 1755/Q-TTg ph
duyt n a Vit Nam sm tr thnh nc mnh v cng ngh thng tin v
truyn thng, th hin quyt tm ca ng v Nh nc trong vic a ngnh
Cng ngh thng tin v Vin thng (CNTT-VT) snh ngang tm khu vc v th gii.
Cn c trn nh hng ny, cc c quan Nh nc ang trin khai ng dng
rng ri CNTT trong hot ng ni b, hng ti nng cao nng sut lao ng,
hiu qu qun l, v gim chi ph hot ng ca n v.
Thu hiu iu ny, Viettel khng ch cung cp cc dch v Vin thng m cn
vi nhng th mnh ni tri trong linh vc Vin thng, h tng mng li su rng,
h thng bn hng, chm soc khch hng tri di trn ton quc, cung vi ngun
nhn lc ky s CNTT-VT chuyn nghip, chng ti co th sn xut nhng phn
mm may o theo yu cu, to ra mt gii php tng th - mt cng c qun l v
iu hnh trn moi linh vc, m bo tt c nhng vn Qu Khch hng quan
tm u nm trong tm kim sot v c qun tr mt cch chuyn nghip.
Trong thi gian va qua, chng ti trin khai thnh cng nhiu d n ng dng
Cng ngh Thng tin trong im cho B Cng An, B Gio dc v o to, B
Quc Phng, B Y T, Vn phng Chnh Ph, B T php, Tp on Vinamilk,
nhiu Tng Cng ty v hng ngn Doanh nghip ln nh khc trn c nc.
Chng ti trn trong cm n Qu khch hng tin tng s dng cc dch v
ca Viettel v cam kt se n lc, sng to hn na, khng ngng nng cao cht
lng dch v v phong cch phc v p li s tin cy v trng i m Qu
khch hng dnh cho chng ti.

Trn trng!

V-OFFICE

Th ng

mang n nhng goi gii php tng th p ng cc nhu cu trn. Viettel tin rng

3 3

Gii thiu v Viettel ICT

Trung tm Gii php Cng ngh thng tin v Vin

thng Viettel (Viettel ICT) l n v trc thuc Tp
on Vin thng Qun i. Hnh thnh vi s mnh
a cng ngh thng tin v vin thng vo mi lnh
vc ca cuc sng, Viettel ICT v ang pht
trin cc gii php cng ngh thng tin trn nn
vin thng cho 03 i tng: Cng ng, Doanh
nghip v cc c quan Chnh ph.

TH MNH
Viettel ICT k tha nhng li th t Tp on Vin thng
Qun i bao gm: 260.000 km cp quang, 74.300
trm pht sng; 04 trung tm d liu t tiu chun quc
t Tier 3 - tiA 942; mng li bn hng v chm sc khch
hng ti 63 tnh thnh trn ton quc.
i ng nhn s chuyn nghip vi gn 2.500 k s cng
ngh thng tin v vin thng trnh cao, giu kinh nghim.

TM NHN, S MNG

cng ngh thng tin.

Chng ti hng ti tr thnh Tng Cng ty v cng

ngh thng tin v vin thng s 1 Vit Nam.

Sn phm c trin khai v s dng ti 08 quc gia:

Chng ti lun khng ngng n lc sng to v pht

trin nhng sn phm v dch v cht lng cao, d s
dng v p ng nhng nhu cu ring bit, t n gin
n phc tp ca khch hng vi mong mun a cng
ngh thng tin vo mi lnh vc ca cuc sng.
V-OFFICE

ng k bn quyn, ng gp cho s pht trin ngnh

Tm nhin

S mang

19 sn phm t gii Sao Khu v hn 40 sn phm c

Vit Nam, Lo, Campuchia, ng Timor, Peru, Haiti, Mozambique, Cameroon.

Kinh nghim trin khai ng dng cng ngh thng tin trng
im cho cc B Ban ngnh nh: B Cng An, B Gio dc
v o to, B Quc phng, B Y t, Vn phng Chnh ph,
B T php, cc Tp on v Tng Cng ty. ng thi,
nhiu doanh nghip khc trn c nc v ang s dng
cc sn phm dch v v gii php ca Viettel.

Gii thiu v V-Office

Tn ting Vit: H thng qun l vn bn v iu

hnh tc nghip
Tn ting Anh: Viettel Office Management
System.
Tn vit tt: V-OFFICE

M T SN PHM
H thng Qun l vn bn v iu hnh tc nghip
l h thng ng dng CNTT nhm nng cao cht
lng v hiu qu cc cng tc:
Qun l, x l vn bn n v i;
X l, gii quyt cng vic thng qua h s cng
vic;
Khai thc, trao i thng tin trong ni b cc n
v v vi bn ngoi m bo tnh an ton, bo mt.
Phn h Qun l vn bn v iu hnh cho php
trin khai a phn quyn, phn cp, a cu hnh,
p ng vic lin kt vi h thng mt ca in t,
h thng cc trang/cng thng tin in t v cc

h thng khc, tch hp ch k s ca Ban c yu

Chnh ph m bo an ton, bo mt thng tin.
Ngoi ra, h thng c th trin khai tp trung hoc
phn tn ty thuc theo nhu cu, t chc ca n
v trin khai, c phin bn trn cc thit b di ng
(in thoi thng minh, My tnh bng) cho php
ngi dng x l cng vic t xa.

I TNG S DNG
Lnh o phng ban, lnh o n v/c quan
Nh nc;
Vn th n v/c quan Nh nc;
Cn b, Chuyn vin n v/c quan Nh nc.

PHM VI NG DNG CA SN PHM

ng dng cho tt c cc c quan, n v hnh
chnh nh nc: Cn b ban ngnh t Trung ng
n a phng.

V-OFFICE

TN SN PHM

Li ch sn phm
NNG CAO HIU QU LM VIC V QUN
L CNG VIC
Cc x l, gii quyt cng vic, v vic, cc
quy trnh nghip v, x l thng tin thc hin
trn mng v c qun l, theo di bng h s
cng vic.
Trao i thng tin nhanh chng, chnh xc.
Rt ngn thi gian x l cng vic.
Tng hiu qu s dng ti nguyn vn phng.

M BO AN TON V BO MT D LIU
Phn quyn cht ch, linh ng.
Cho php ngi dng ch xem cng vn, khng lu c.

TIT KIM CHI PH

Tit kim chi ph giy t, in n.
Tit kim chi ph lu tr, vn chuyn cng vn.

V-OFFICE

Tit kim thi gian x l cng vn.

Th mnh sn phm

H tr c ch lin thng, trao i d liu thun tin vi cc h thng lin

thng nh: h thng Cng thng tin in t, h thng mt ca in t.

Tch hp h thng qun l ngi dng tp trung s dng c ch xc thc

mt ln .

4
5

Tch hp ch k in t CA ca Ban C yu Chnh ph trong vic k duyt

vn bn, ti liu.
Tch hp h thng th in t, tin nhn SMS trong vic thng bo x l vn
bn, cng vic, lch lm vic, thng bo truyn thng.
Trin khai trn a nn tng (Webbase, Android, iOS), a thit b (PC, in
thoi thng minh, my tnh bng).

V-OFFICE

Tnh nng chnh ca sn phm

Tnh nng qui trnh qun tr

Qun tr h thng

Qun l vn bn n

Cho php ngi qun tr thc hin cc thao tc qun

l h thng, thit lp cc tham s h thng, ngi
dng, phn quyn xc thc ngi dng, cu hnh h
thng

Qun l vn bn i
Qun l giao vic
Qun l vn bn ni b
Qun l h s cng vic
Qun l lch hp, lch cng tc
Qun l thng bo ni b

Bo co thng k
In s vn bn n, i
In bo co thng k tnh trng x l H s cng vic

V-OFFICE

In bo co thng k tnh h1nh x l vn bn

Tnh nng tin ch

Tch hp SMS nhc lch hp, lch cng tc
Xem v k vn bn trn thit b di ng
Tch hp CA
Tm kim, tra cu: c bn v nng cao

M hnh trin khai

TRUNG TM D LIU
C QUAN NH NC 1

TRUNG TM D LIU
C QUAN NH NC 3

Mng Wan

Mng Wan

Internet or Wan
TRUNG TM D LIU
C QUAN NH NC 2
Mng Wan

Trung tm d liu C quan Nh nc n

My ch ng dng
Backup & Standby

SAN Switch

SAN Switch

HTTP

LAN

Balancer

LAN

My ch CSDL
Clustering

Khung nhn cho cc

n v trc thuc
Khung nhn cho cc
n v trc thuc

Vng lu tr

V-OFFICE

H thng Qun l vn bn & iu hnh tc nghip

Kin trc ng dng

Lnh o
Mobile

Vn th
Tablet

Cn b/ Chuyn vin
Laptop

Computer

Cc HT lin thng

OFFICE
Tnh nng qui trnh qun l

Bo co thng k

Qun l vn bn n
Qun l vn bn i
Qun l giao vic
Qun l vn bn ni b
Qun l h s cng vic
Qun l lch hp, lch cng tc
Qun l thng bo ni b

In s vn bn n, i
In bo co thng k tnh trng
x l H s cng vic
In bo co thng k tnh hnh x
l vn bn

Tnh nng tin ch

Qun tr h thng:

Tch hp SMS nhc lch hp,

lch cng tc
Xem v k vn bn trn thit b
di ng
Tch hp CA
Tm kim, tra cu: c bn v
nng cao

Cho php ngi qun tr thc

hin cc thao tc qun l h
thng, thit lp cc tham s h
thng, ngi dng, phn quyn
xc thc ngi dng, cu hnh
h thng

Lp dch v

V-OFFICE

SMS Gateway

10

CA

Email Server

Cng thng tin in t

Mt ca in t

H thng khc

Kinh nghim trin khai

V-OFFICE

H tr sau trin khai

11

TP ON VIN THNG QUN I

TRUNG TM GII PHP CNG NGH THNG TIN & VIN THNG VIETTEL
a ch: Ta nh Viettel - S 1 - Trn Hu Dc - M nh 2 - Nam T Lim - HN
Hotline: 1900 8098 | Email: cskh_ict@viettel.com.vn
Website: www.viettelict.com.vn

OFFICE
H THNG QUN L VN BN

& IU HNH TC NGHIP

TP ON VIN THNG QUN I

TRUNG TM GII PHP CNG NGH THNG TIN & VIN THNG VIETTEL