The World

On Time

FLOW OF THE PRESENTATION

Introduction
Competitors
Product Offerings
Benefits
Distribution Channel
Outcome
Recommendations

INTRODUCTION
Founded in 1971 as Federal Express Corporation
Headquarter in Memphis, Tennessee
In 1995 FedEx launched its website
Market size $45 billion
Employee over 300,000

COMPETITORS
World market size $125 Billion
World leading players
United Parcel Service
Fed EX
Indian Players
DHL
FedEx

MARKET SHARE
Total Revenue (WORLD)

21%

36%

FedEx
Others

43%

UPS

SERVICES

FedEx Express
FedEx Ground
FedEx SmartPost
FedEx Freight
FedEx Trade Networks
FedEx Supply Chain Services
FedEx Corporate Services
FedEx TechConnect
FedEx Office

BENEFITS

On-time express parcel delivery or your money back

Customer Service centers throughout the world
Easy to use shipment paperwork
Free packaging
Effective & fast customs clearance systems
Sophisticated real-time tracking information
Proof of delivery on every invoice

WORKING PROCESS

NEW DISTRIBUTION
CHANNEL

VALUE CREATION

Speed
Quality

Dependa
bility
Cost

OUTCOMES
Success stories
1. The Cubbyhole
2. Holtkamp Greenhouses
3. Insight Partners

Contd
Weaknesses
1.Employees- the system slaves
2.No employee empowerment
3.Handling the customers in ordinary way
4.Local Delivery

RECOMMENDATIONS
Should be more emphasis on Ground delivery or to
be specific local customer delivery
Should focus on Customer Compliant to improve
service quality

THANK YOU