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  • GE 2022 Total Quality Management Assignment 1 Part-A

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    vasanth
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    This document outlines an assignment on total quality management. It asks the reader to define key terms related to TQM like quality, customer satisfaction, and quality control. It also requests explanations of Deming's cycle, the dimensions of quality, barriers to implementing TQM, and the elements of service quality as they relate to customer satisfaction.

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    This document outlines an assignment on total quality management. It asks the reader to define key terms related to TQM like quality, customer satisfaction, and quality control. It also requests explanations of Deming's cycle, the dimensions of quality, barriers to implementing TQM, and the elements of service quality as they relate to customer satisfaction.

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    10 views1 page

    GE 2022 Total Quality Management Assignment 1 Part-A

    Uploaded by

    vasanth
    This document outlines an assignment on total quality management. It asks the reader to define key terms related to TQM like quality, customer satisfaction, and quality control. It also requests explanations of Deming's cycle, the dimensions of quality, barriers to implementing TQM, and the elements of service quality as they relate to customer satisfaction.

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    © All Rights Reserved
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    GE 2022 Total Quality Management

    Assignment 1
    Part- A
    1.
    2.
    3.
    4.
    5.
    6.
    7.
    8.

    Define Quality
    Mention the basic features of TQM
    What are the elements of TQM?
    What is customer satisfaction?
    What are the major benefits of TQM?
    Define Total Quality Management.
    What is Deming Cycle?
    What is quality control?
    Part- B

    1.
    2.
    3.
    4.

    Explain the dimensions of quality?


    State and explain the barriers to TQM implementation in an organization.
    Explain the contributions of Deming to TQM.
    What is service Quality? Explain Its various elements towards Customer Satisfaction?

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