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System
Administration
Course Syllabus
System
Administration
Course
Syllabus
Objectives
During
this
three-day
interactive
training
course
attendees
will
perform
system
administration
functions
in
their
own
instance;
a
safe
sandbox.
In
Module
1
attendees
will
start
by
learning
about
the
ServiceNow
platform
user
interface
(ui)
and
configuration
essentials,
including
key
screen
elements,
mobile
interfaces,
plugins
and
branding.
Next
is
working
with
lists,
filters,
and
forms.
In
Module
2
attendees
will
also
add
users,
groups,
and
roles.
In
Module
3
attendees
will
manage
data
with
Tables,
Import
Sets,
and
the
CMDB.
In
Module
4
attendees
will
work
with
five
key
elements
of
the
Service
Automation
Platform:
1.
2.
3.
4.
5.
System
Administration
Course
Syllabus
Other
than
completing
the
online
Foundations
modules,
this
course
does
not
have
any
specific
technical
requirements
such
as
JavaScript,
C++
or
any
other
programming
language
knowledge.
This
course
is
designed
to
cover
the
fundamentals,
giving
attendees
the
System
Administration
knowledge
and
skills
they
need
to
get
the
most
out
of
their
ServiceNow
deployment.
ServiceNow
System
Administration
Three-Day
Course
Topic
Outline
System
Administration
Course
Syllabus
Module
5
Core
Application
Administration
Objectives:
Work
with
UI
Policies,
Data
Policies,
UI
Actions,
Business
Rules
and
Client
Scripts,
Configure
Application
Security,
Work
with
Events
and
Notifications
1. Policies
and
Interaction
Lab:
Work
with
UI
Policies,
Data
Policies,
UI
Actions,
Business
Rules
and
Client
Scripts
2. Application
Security
Lab:
Provide
Application
and
Module
Access
for
a
specified
role,
Create
an
Access
Control
Rule
to
allow
record
Read
Access,
Create
an
Access
Control
Rule
to
restrict
column
Read
Access
3. Notifications
Lab:
Observe
a
Business
Rule
and
Registry
associated
with
a
P1
Change
Event,
Create
a
Notification
based
upon
a
Business
Rule,
Configure
and
send
an
email
notification,
Create
an
SMS
notification
Module
6
Ongoing
Maintenance
Objectives:
Create
and
Apply
Update
Sets,
Learn
about
the
Upgrade
Process
and
Release
Cycle,
Record
Baseline
Performance
Statistics
and
Use
Social
IT
Capabilities
1. Update
Sets
Lab:
Create
then
Retrieve
an
Update
Set
2. Upgrades,
Performance
and
Troubleshooting
Lab:
Confirm
Release
and
Upgrade
Status,
Edit
New
Build
Notifications,
Review
Baseline
Statistics
3. Social
IT
Lab:
Configure
Live
Feed
to
Automatically
Post
High
Priority
Incidents