Professional Documents
Culture Documents
WHAT IS
COMMUNICATION?
COMMUNICATION IS:
The exchange of thoughts, opinions,
ideas, feelings or information from one
person to the other.
Can be done by speech, writing or signs.
COMMUNICATION INCLUDES:
What you say
stupid
o
s
e
r
You
Worthless
ou
I hate y
Youre
beauti
ful
COMMUNICATION INCLUDES:
Facial expressions
Gestures
Posture
Vocal tones
COMMUNICATION
LOOK LIKE?
HEALTHY COMMUNICATION
Using I messages.
Listening attentively to what the other
person is really trying to tell you.
Trying to see and understand the other
persons point of view.
HEALTHY COMMUNICATION
Remaining calm no matter what is being
said.
Respecting the other persons thoughts,
opinions, ideas, feelings, etc.
Responding but not reacting.
Expressing clearly and authentically what
you are thinking and feeling.
COMMUNICATION DONTs
Not listening
Looking away or yawning when the
other person is talking (non verbal)
Talking too fast or too slow
Using a voice tone thats unpleasant
and hard to listen to
COMMUNICATION DONTs
Talking over the top of others
Talking about yourself too much
Changing the topic suddenly and without
explanation
Using body language to communicate
how you are feeling
ACTIVITY ON
COMMUNICATION