Professional Documents
Culture Documents
SUGGESTIONS
COMPANY PROFILE
The HDFC Bank Ltd. (BSE: 500180, NYSE:
HDB) is a commercial bank of India, incorporated
on 30th August 1994 in the name of ‘HDFC Bank
Limited’, with its registered office in Mumbai, India ,
after the Reserve Bank of India allowed establishing
private sector banks. HDFC Bank commenced
operations as a Scheduled Commercial Bank on 16th
January 1995. The Bank was promoted by the
Housing Development Finance Corporation, a
premier housing finance company (set up in 1977) of
India.
BUSINESS
MISSION
HDFC Bank's mission is to be a World-Class Indian
Bank. The objective is to build sound customer franchises
across distinct businesses so as to be the preferred
provider of banking services for target retail and
wholesale customer segments. HDFC Bank's business
philosophy is based on four core values - Operational
Excellence, Customer Focus, Product Leadership and
People.
CAPITAL
STRUCTURE
The present Authorized Share Capital of the Bank is Rs. 550,00,00,000/-
Paid up Share Capital as on March 31,2009 is Rs. 425,38,41,090/-
From year To Authorized Issued Paid up Paid up shares
year capital capital (nos.)
2008 2009 550.00 425.38 425384109
2007 2008 450.00 354.43 354432920
2006 2007 450.00 319.39 319389608
2005 2006 450.00 313.14 313142408
2004 2005 450.00 309.88 309875308
2003 2004 450.00 284.79 284791713
AMALGAMATION
In a milestone transaction in the Indian banking industry, Times
Bank Limited (another new private sector bank promoted by Bennett,
Coleman & Co./Times Group) was merged with HDFC Bank Ltd.,
effective February 26, 2000. As per the scheme of amalgamation
approved by the shareholders of both banks and the RBI,
shareholders of Times Bank received 1 share of HDFC Bank for
every 5.75 shares of Times Bank. RBI, has approved the scheme of
amalgamation of Centurian Bank of Punjab with HDFC Bank with
effect from 23 May,2008. As per the scheme of amalgamation,
shareholders of CBoP received 1 share of HDFC Bank for every 29
shares of CBoP. The merger made HDFC Bank the seventh largest in
India in terms of assets.
HDFC Bank is headquartered in Mumbai. The Bank at
present has an enviable network of over 1416 branches
spread over 550 cities across India. Customers in over 500
locations are also serviced through Telephone Banking. The
Bank also has a network of about over 3382 networked
ATMs across these cities while it has just 1054 in 2006.
TECHNOLOGY
HDFC Bank operates in a highly automated environment in terms
of IT and communication systems. All the bank's branches have
online connectivity, which enables the bank to offer speedy funds
transfer facilities to its customers. The Bank has made substantial
efforts and investments in acquiring the best technology available
internationally, to build the infrastructure for a world-class bank.
In terms of software, the Corporate Banking business is supported
by Flex cube, while the Retail Banking business by Fin ware,
both from i-flex Solutions Ltd. The system is open, scaleable and
web enabled.
Management- HR
Structure of HDFC
Bank
Mr. Jagdish Capoor took over as the bank's Chairman
in July 2001. Prior to this, Mr. Capoor was a Deputy
Governor of the Reserve Bank of India.
The Managing Director, Mr. Aditya Puri, has been a
professional banker for over 25 years, and before
joining HDFC Bank in 1994 was heading Citibank's
operations in Malaysia.
Chairman Mr. Jagdish Capoor
Retail
Banking
HDFC
BANK
Wholesale Treasury
Banking Services
LOANS
Majority of the people are under the burden of piled up debt, which
make them avail various loans just to consolidate their debt. By
seeing its sudden importance many financial institutions and firms
have started giving these loans on very affordable and nominal
rates.
Lenders first calculate the amt. you can borrow and that entirely
depends upon the salary, expenditure and saving you have.
Ones the loan is decided the next step is calculate the time frame,
which can usually range from 1 to 25 years. There are few points to
be kept in mind while availing the debt consolidation loan.
If possible consult any financial expert or broker for the exact
information so that there is no problem in the future.
Contd…
Always choose the best and top rated financial firm for
getting the loan, as this will let you get the loan at very
affordable interest and amount.
Try to use the advice of the people who have already availed
the loan as they can guide you with their experiences.
Therefore the person must keep all these points in the mind in
order to get the full and fruitful usage of the loan amount.
Thus, if you are buried under the piled up debt then debt
consolidation loans are there for you to sail you out but opt
for the best and trusted policy and company.
PRE REQUISITES FOR
ALL LOANS
A) SUPPORTING ‘DOCUMENTS’ REQUIRED TAKING A LOAN
In Case Of Salaried Employees:
ID proof - Pan card /driving license / employee I-card / voter ID / passport.
Residence proof - Electricity bill / telephone bill / water bill / ration card.
Latest 3 Months Salary Slip with all deductions
Form no.16 for income tax return
Bank statement for the last six months
One photo self attested
In Case Self-employed:
ID proof- Pan card /driving license / employee I-card / voter ID / passport.
Residence proof- Electricity bill / telephone bill / water bill / ration card.
Financial statement of the business / profession along with copies of Individual
Tax Returns for the last three years certified by Chartered Accountant
Income tax return + computation not more than 2 years old.
Bank Statement not more than 6 months old.
(B) ELIGIBILITY CRITERIA
In Case Of Salaried Employees:
Minimum age of Applicant: 21 years
Maximum age of Applicant at loan maturity: 60 years
Minimum employment: 1 year in current employment and minimum 2 years
of employment
Minimum Annual Income: Rs 100000 net annual income
Telephone: Must at residence
In Case Self-employed:
Minimum age of Applicant: 21 years
Maximum age of Applicant at loan maturity: 65 years
Minimum employment: At least 3 years in business
Minimum Annual Income: Rs.100000 per annum
Telephone: Must at residence
(C) FILE MOVEMENT IN LOANS FOR
VERIFICATION
Documents collected from customer and sent to the credit agency
Risk Intelligence & Control agency (RIC) checks the customer’s background
Money given to
customer
File finally reaches Mumbai (Head Office)
COMMON TERMS USED IN
COMPARATIVE
STATEMENTS
Rate Of Interest- Fixed rate of interest as the name suggests, is the rate that
remains fixed throughout the tenure of the loan. The rate does not normally
change till the full repayment of the loan. Floating rate is the rate which
moves upward or downward depending upon the market forces.
Processing fees: A Processing fees are stamp charges. It is charged on the
loan amount when the loan is sanctioned. It starts from 0.5 % and goes till
5%.
Penalty: Penalty is also known as pre closure charges. If the repayment of the
loan is done before the tenure, then penalty charges are charged from the
customer of the outstanding loan.
Tenure: Tenure is the duration of time the loan is taken.
Funding: Funding means maximum percentage of loan to fund to the
customer. Generally a small amount of margin is kept with the bank, rest is
given to the customer.
Charges for late payment of EMI: if the borrower does not pay the EMI at its
due date then he will charged with fines. This is generally according to the
time for which the payment is delayed.
COMPARATIVE STATEMENT
OF HOME LOAN
PARTICULARS HDFC ICICI SBI SBOP
MIN. AGE 18 21 21 21
MAX. AGE 65 65 70 65
COMPARATIVE STATEMENT
OF PERSONAL LOAN
PARTICULARS HDFC ICICI SBI SBOP
MIN. AGE 21 25 21 21
MAX. AGE 65 58 65 65
COMPARATIVE STATEMENT
OF AUTO LOAN
PARTICULARS HDFC ICICI SBI SBOP
MIN. AGE 21 21 21 21
MAX. AGE 65 65 65 65
COMPARATIVE STATEMENT
OF TWO WHEELER LOAN
PARTICULARS HDFC ICICI SBI SBOP
PROCESSING 1% 1% 1% 1%
FEES
Contd…
PENALTY 2% p.m. on 2% p.m. on 2% p.m. on 2% p.m. on
the o/s the o/s the o/s the o/s
amount amount amount
amount
MIN. AGE 21 21 21 21
MAX. AGE 65 65 65 65
CUSTOMER
SATISFACTION SURVEY
In the study, a random sample of only existing customers of the
HDFC Bank was taken. The customers studied under this survey
were mostly walk-in customers. Proper care was taken to
approach those customers who could easily fill up the
questionnaire and were rational in their response. But there
could be some errors in the analysis, which could have crept into
due to lazy respondents, human errors and other factors.
Sampling procedure convenience sampling
Sample size 100
Sample extent Allahabad city
Occupation of respondents
stu de n t
re t ire d 10%
8%
sa la rie d
47%
se lf e m p lo y e d
35%
a u to lo a n
p e rso n a l lo a n
34%
22%
IDBI
8% ICICI
13%
AXIS
SBOP
10% SBI
12%
16%
22% have taken the loan from HDFC Bank,13% from ICICI,16% from
SBI,12% from SBOP,10% from AXIS,8% from IDBI,7% from HSBC and
12% from others.
Based on the customers
experience would you like to
prefer this bank in future
probably
not
probably 2%
would
30%
definitely
would
68%
Majority of the HDFC Bank loan holders i.e. 68% say that they would
definitely select this bank again in future for further services. 30% of
the customers say they would Probably select this bank again, while
2% say they would probably not select this bank again.
Bank is quick in documentation
process
This chart indicates that 61% of the respondents have a view that
bank shows promptness in disbursement as compare to the very
few respondents who has mixed kind of response
Bank has convenient banking
hours
Above chart shows that around 54% of the respondents agree with
the statement where as 30% of the respondents have no stand
about the statement and nearly 4% of the respondents disagree
with the statement.
SUGGESTIONS
During the survey, it was found that the customer had to wait too long for the
loans to get disbursed. The processing time is too long. Customer had to wait for
their loan processing done by the staff. Efforts should be made to reduce it
It was found out that there is lot of formalities in the loan disbursement process.
Too much documentation is done. Customer is not aware of all the formalities to
be done which he is asked to do. Reading loan agreement at the time of taking
loan is time consuming. Therefore paper work should be more friendly and clear.
After sales service is not up to the mark. Customers facing problems are not
attended on time. Staff is generally co-operative only at the time of loan is
sanctioned and disbursed. Therefore after sales service should be improved up to
satisfaction level of the customer.
Customers should be given proper information about EMI. They are generally
not told how their EMI are calculated. They should know its calculation and its
amount.
Public dealing hours should be increased to some later time period because
majority of the customers were found out to be salaried in the survey.
Website of HDFC Bank should be up dated and should give more options and
features to customers so that they can get maximum information sitting at home.
Bank should make efforts to attract more and more customers through increased
advertisement.
LIMITATIONS OF THE
STUDY
While working on the project following limitations and
constraints were found.
Since when
a) Less than 2 years b) Less than 5 years
c) More than 5 years
Based on your experience, would you select this bank for any service again in
future?
a) Definitely would c) Probably not
b) Probably would d) Definitely not
Please rate how would you compare the following attributes for
customer convienence.
Given below are set of statements kindly give your choice:-
1 2 3 4 5
Strongly Moderately Neither agree Moderately Strongly agree
disagree disagree or disagree agree
Bank has modern buildings and up to date 1 2 3 4 5
infrastructure
of funds
Thank you.
BIBLIOGRAPHY
http://www.hdfcbaknk.com/personal/loans/auto_loans.htm
http://www.hdfcbaknk.com/personal/loans/personal_loans.htm
http://www.hdfcbaknk.com/personal/loans/home_loans.htm
http://www.hdfcbaknk.com/personal/loans/twowheeler_loans.htm
http://www.hdfcbaknk.com/personal/loans/loanagainstproperty.htm
http://www.icicibank.com
http://www.statebankofindia.com
http://www.statebankofpatiala.com
Various pamphlets and brochures of HDFC bank