J o y o f f l y i n g

1
 Team Members

- Mr . M . Vijay Kumar

-Mr . Milind Garun

-Mr . RAVI

-Mr . Saubhagya &

-
-Divyanshu Pathak .

2
MEMORIES

3
 CONTENTS

WEL COME TO JET

HISTORY
CURRENT STATUS
BOARD OF DIRECTORS
FLIGHT MANAGEMENT
CERW MANAGEMENT
DATA
SERVICES
SWOT ANALYSIS
CONCLUSION
SUGGESTION

4
 Jet so far
•Jet Air Ways was incorporated as an air taxi operator in Apr'92

•It started domestic commercial airline operations in May'93

•It began international operations in Mar'04

•Company is listed on the BSE, 80% of the stock is controlled by Naresh Goyal

•More than 30 K employees

•It operates a fleet of 85 aircrafts over 400 daily flights to 65 destinations worldwide

•It is India's second largest airline

•In Apr'07 taken over Air Sahara for US$ 340 million in all-cash deal

•It also operates one low-cost airline is Jet Lite ( formerly Air Sahara )

•In Oct'08 Jet announced an alliance with rival Kingfisher regarding code-sharing on
domestic and international flights, joint fuel management, common ground handling and
utilization of crew etc

5
Contd....

•World's thirty second airline to introduce private First Class Suites on

their Boeing 777-300ER

•In Oct'08 laid off 1900 employees-largest lay-off in the history of Indian
aviation. Later on all the employees were reinstated .

•Awards & Achievements-Best Domestic Airline, India's Airlines, Service

Excellence award, India's most respected co in the travel and food sector, Best
Cargo airline of North Asia etc

•Market Share 30% (including Jet Lite) Jan to July'09

•Domestic Flights-280 daily and International Flights-100 daily

•24 K passengers daily across its network

•US$ 8 million average daily revenue

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 FOUNDER CHAIRPERSON
. About the Founder
Naresh Goyal ( 57 ), the founder Chairman of
Jet Airways .
Mr . Goyal served on the Board of Governors
of the International Air Transport
Association ( IATA ), from 2004 - 2006 .
In 1991 , Mr . Naresh Goyal took advantage of
the opening of the Indian economy and the
enunciation of the Open Skies Policy by the
Government of India to set up Jet Airways
for the operation of scheduled air services
on domestic sectors in India

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 Board Of
Directors
Mr . Naresh Goyal {F
Chairman}

Mr.Iftikar Kadri Mr.Yash

Mr.Ali Ghandour
Mr.Charles Adams
Mr.Aman Mehta
Mr.Satyam Pitroda
Mr.Javed Akhtar
Mr.Shahrukh Khan
Mr.R.P.S Oberoi

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Market Share

9
The Presentation Based on the –

1 . Flight management
2 . Crew management
But we little touch the other
factors of the jet airways .

10
OUESTIONAIRE
vFlight Management .

Q1.How many aircraft totally involved in the

flight operations?
Q2.What are the locations jet flights are
flying?
Q3.Who is taking care of preparing flight
schedule on daily basis?
Q4.In case of emergency situations, how the
situations are handled either on account of
staff are on leave or on strike.
Q5.In case of change in schedule or cancellation
of schedule, how the same are conveyed to the
public who planned to travel at that time?

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 Flight Management

Q1 . How many aircraft totally involved in

the flight operations?

vJet Airways currently operates a fleet of 84 aircrafts ,

which includes 10 Boeing 777-300 ER aircraft, 9 Airbus
A330-200 aircrafts, 54 classic and next generation Boeing
737-400/700/800/900 aircrafts and 11 modern ATR 72-500
turboprop aircrafts. With an average fleet age of 4.3 years,
the airline has one of the youngest aircraft fleets in the
world.
vJet Airways operates over 400 flights daily. It covers 44
domestic destinations. And21 international destinations in
17 nations.

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 Fleet Seize &
Aircraft In Service
Info
Orders Options Passengers Notes
(First/Première/Econ
omy)
ATR 72-500 14 6 – 62 (0/0/62) All will be dry
leased.
Airbus A330-200 10 5 5 220 (0/30/190) 2 dry leased from
2 226 (0/30/196) ILFC, are sub-wet
leased to Oman Air.

Boeing 737-700 13 – – 112 (0/16/96) 7 dry leased.

135 (0/0/135)
Boeing 737-800 33 20 – 140 (0/16/124) 14 dry leased.
144 (0/24/120)
175 (0/0/175)

Boeing 737-900 2 – – 160 (0/28/132)

Boeing 777-300ER 10 3 – 312 (8/30/274) 5 dry leased to

Turkish Airlines

Boeing 787-8 – 10 – ??? (0/??/???) Deliveries starting

2013.
Total 84 44 5 All will be dry
leased.

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 Flight Management

Q2 . What are the locations Jet

Flights are flying?
vJet Airways flies to 65 destinations that span
the length and breadth of India and beyond,
including New York (both JFK and Newark) Toronto,
Brussels, London (Heathrow), Hong Kong, Singapore,
Kuala Lumpur, Colombo, Bangkok, Kathmandu, Dhaka,
Abu Dhabi, Kuwait, Bahrain, Muscat and Doha. The
airline plans to extend its international
operations to other cities in North America,
Europe, Africa and Asia in phases with the
introduction of additional wide-body aircraft
into its fleet.
vJet Airways also operates regular flights to over
forty-four key sectors, such as New Delhi to
Bangalore, Mumbai to Bangalore, New Delhi to
Mumbai, Bangalore to New Delhi, Mumbai to Goa, and
Delhi to Goa.
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 DOMESTIC DESTINATIONS
s.no AIRPORT s.no AIRPORT
01 AGARTALA 13 JAMMU
02 AHEMDABAD 14 JAMSHEDPUR
03 AMRITSAR 15 KHANDALA
04 BARODARA 16 KOLAPUR
05 BHAVNAGAR 17 KOZHIKODE
06 BHUJ 18 LEH
07 CHENNAI 19 MADURAI
08 DELHI 20 MUMBAI
09 GOA 21 PATNA
10 GWALIOR 22 PUNE
11 HYDERABAD 23 RAJKOT
12 INDORE 24 SILCHAR
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 S.NO
Contd..
AIRPORT S.N0 AIRPORT
25 SRINAGAR 38 IMPHAL
25 TIRUHIRAPALLY 39 JAIPUR
26 TRIVENDURAM 40 JAMNAGAR
27 VARODARA 41 JODHPUR
28 VARANASI 42 KOCHI
29 AIZWAL 43 KOLKATA
30 AURANGABAD 44 KULU
31 BANGLORE 45 KARELI
32 BHUBNESHWAR 46 LUCKNOW
33 BANGLORE 47 MANGLORE
34 BHUBNESHWAR 48 NAGPUR
35 CHANDIGARH 49 RANCHI
36 GUWAHATI 50 SHIMLA
37 HUBLI 51 VIJAYWADA etc

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 INTERNATIONAL DESTINATIONS

AIRPORT AIRPORT AIRPORT

.Brussels Kuwait 17.Riyadh / Jeddah

Bangkok HKongong Dammam

Dhaka Dubai .Bahrain
Doha 14.London Heathrow1.Abu Dhabi

12.Kuala Lumpur 5.Muscat Colombo

16.New York / Newark Toronto

Kathmandu 8.Singapore

Etc..

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Place
Ø
ØVarious Destinations in
India

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 Jet Airways Domestic Operations Statistics

Year Passeng % RPK Cargo % Aircraft Passeng

ended ers Increase/ carried Increase/ Flown er seat
Decreas (in Decreas (Block factor
e tons) e Hours) (%)
(in (in
April-05 9,115,45 - 7,875 105,173 - 165,729 73.7%
PAX) Cargo)
to 9
March-
April-06
06 9,900,97 ▲8.62%8,538 117,946 ▲12.14 190,911 70.2%
to 0 %
March-
April-07
07 9,786,98 ▼1.15%8,565 114,240 ▼3.14%194,916 70.9%
to 0
March-
April-08
08 7,972,75 ▼18.54 6,884 85,046 ▼25.55 181,232 66.9%
to 7 % %
March-
09 19
Place
Ø
ØVarious Destinations in
World

20
 Jet Airways International Operations Statistics

Year Passeng % RPK Cargo % Aircraft Passeng

ended ers Increase carried Increase Flown er seat
/Decreas (in /Decreas (Block factor
e tons) e Hours) (%)
April-05 441,142 (in
- 1,701 10,724 (in
- 17,857 65.0%
to PAX) Cargo)
March-
April-06
06 825,904 ▲87.22 3,770 23,846 ▲122.3 36,238 68.0%
to % 6%
March-
April-07
07 1,641,93 ▲98.80 8,350 51,517 ▲116.0 72,598 67.5%
to 0 % 4%
March-
April-08
08 3,107,27 ▲89.25 14,559 96,386 ▲87.10 131,775 68.2%
to 8 % %
March-
09
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 Flight Management
Q3 . Who is taking care of preparing
flight schedules on daily basis?

vFlight scheduling involves many departments together like

engineering for the updating of the aircraft, meteorology
for the weather forecast for daily operations, revenue
department, dispatch & various other higher officials as
well.

22
 Flight Management

Q4.In case of emergency situations, how the

situations are handled either on account of staff
are on leave or on strike?

vIn these situations the company totally depends upon the

decision of the higher officials or the decision makers.
Whereas the company needs to console the passengers for
the same as well.
vSometimes in these emergency situations we need to cancel
various flights due to the non-availability of the crew
for operations.
vSometimes they delay some flights also.

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 Flight Management

Q5.In case of change in schedule or cancellation of

schedule, how the same are conveyed to the public who
planned to travel at that time?

If there is any delay or change in schedule of flight then

the same is informed to the passengers through auto-
generated SMS & IVR calls. And the call centre informs the
booking agents about the same as soon as they get updated
from the Operation Control Centre.

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 Crew Management

Q1 . Who all are the staff involved in

daily flight operation and what is
their role?

vThere are various departments which are directly &

indirectly involved in daily flight operations. For example
Airport Operations & Customer Services is responsible for
boarding & all commercial activities in the airport, Captains,
Cabin Crew , etc are directly involved in daily operation.

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 Crew Management

Q2 . Who is in charge of preparing the

schedule on daily basis?

The Crew Scheduler is the one who is totally responsible for

the scheduling in a daily basis. However there is a Crew
Planner who plans the schedule on a monthly basis.

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DATAS AND
FACTS

27
PASSANGER GROWTH

28
29
REVENUE & EXPENDITURE

30
TICKETING STATUS

31
SERVICES

32
Check in Options

Airport Lounges

Bus services

Cuisines

Entertainment

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 Product and
Services

Jet Mobile
•
Jet •Kid

Jet Escape

Jet Mall

Jet Boutique

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FRAME DIAGRAM OF FLIGHT
SERVICE

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 Promotion

ØOffers - offering free ticket

ØCompanion Free Offer , One Fare ,
Concessional fares , Jet Privilege
Offers
ØJet Airways Citibank Credit
Cards , Corporate Deal Offers
ØSpecials , Camp Rock contest ,
Festival specials , Student
specials , Surprises etc .

Advertising and Branding

ØHoardings
ØBrand Ambassadors
ØSponsorships
ØEvent Organization

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Flower of Services

37
H
Competitive Pressure
Service

•Low cost
Carriers
changing the
game

L H
Price
38
 PARTNERS

Airline Partners - Air France, American Airlines, ANA, Austrian Airlines, Brussels
Airlines, Cathay Pacific, Dragonair, Etihad Airways, Gulf Air, JetLite, KLM,
Lufthansa, Northwest Airlines , Qantas, South African Airways, SWISS, United
Airlines and Virgin Atlantic.
Code Share Partners - Air Canada, All Nippon Airways, American Airways,
Brussels Airlines, Etihad Airways and Qantas
Co-Brand Cards - CitiBank
Conversion Partners - BarclayCard, CitiBank, Deutsche Bank AG, HDFC Bank,
HSBC, ICICI Bank, SBI Card & Tata Cards
Car Rental Partners - Avis, Hertz
Hotel Partners - Global Hotel Alliance, Hilton Family Hotels, Hyatt Hotels &
Resorts, InterContinental Hotel Groups, ITC etc.
Lifestyle Partners - Globus and Golf Fee Card International
Publishing Partners - Fortune, The Economist and TIME
Retail Partners - Ferns n Petals
Telecommunication - Matrix Cellular Services

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Significant Awards and Accolades
"NDTV Profit Business Leadership Award for Aviation" - awarded to Jet Airways
•

by NDTV.
•
"Brand Leadership Award" - in the service and hospitality segment against several
acclaimed hotels, leading banks and other airlines.
•
Economic Times Avaya Award 2006 for Excellence in “Customer
Responsiveness” - The prestigious Award is Presented by the highly acclaimed Business
Daily, Economic Times.
•
"'s No. 1 Airline in customer satisfaction" - Business World
•
"Rated amongst 's most respected companies" - RaBusiness World
•
ted amongst India’s 25 Innovative Companies - Survey conducted by Planman
Media
•
“The Best Airline” and “’s Favourite Carrier” - In a Survey conducted by IMB for
The Times Of India.
•
“Best Domestic Airline for Excellent Services and Cuisine” - Pacific Area
Travel Writers Association (PATWA) the biggest travel writers’ organisation, representing members
from 70 countries across the globe, that conducts independent annual surveys across various
industries related with Travel and Tourism in order to select the best in each category.
•
“

40
Contd..

•Service Excellence for a New Airline” - Skytrax, a based specialist

global air transport advisor
•“Ranked Third in the survey on India’s Most Successful Brand
launch of 2005” - under the Brand Derby Survey conducted by India’s leading
business daily - Business Standard.
•“Buzziest Brands of 2005” - Ranked amongst the Top Ten buzziest brands of
2005 & 2006 across product categories, in the survey conducted by agencyfaqs.com
and Brand Reporter.
•Best Airline of the Year” - Centre for Asia Pacific Aviation (CAPA) Award in
the Asia-Pacific and region.
•Rated amongst Top Ten Internet Advertisers - Yahoo
•Rated amongst the top ten in the Best Television Commercial
Jingles - NDTV

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 Evaluation of
competition

ØIn a short ØJet Airways has

span of 2 years its market share
its market share 25 % including
has become 27 % Air Sahara
including Air Ø
Deccan
Ø
Ø ØAverage
ØPersonal in - entertainment
flight services
entertainment in
every seat Ø

ØIt was awarded ØJet Airways won

the ‘ Best New Double Honour
Airline Of the Travel Trade
Year ’ award Gazette Travel
award
Ø
ØAlready have Ø
training academy ØThey are plan to
start training
academy 42
 SWOT Analysis

Strengths
Market driver
Experience exceeding 14 year Opportunities
Only highly experienced Untapped air cargo market
private airline with Scope in international service and tourism
international operation
Market leader
Largest fleet size

Weaknesses Threats
Loosing domestic market Strong competitors
share Fuel price hike
Old fleet with average age Overseas market competition
around 4.79 years
Scope for improvement in
in-flight service
Weak brand promotion

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.
Conclusion
After doing a study of this project representing on Jet Airways, I have come to a
conclusion that Jet Airways is one of the largest and most widespread airlines of the
country providing its services not only in India as well as outside India also. It has
alliance with many other airlines in this sector.

Jet Airways offers world class services to the customer at a nominal rate. The
national carrier takes immense pride in having successfully played a pivotal role in
making various facets of India popular with the people of the world and acting as
the country’s cultural ambassador. The airline uses the services of one of the
advanced plans been operated in the world

To sum up I would like to say that Jet Airways is serving its customer in an
appreciated way and going to be in the list of best services providers in coming
years

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 Suggestions
•In this extremely competitive environment suggestions are extreme importance. Jet
Airways with rich Human Resource should look forward to such suggestion and
reward individual whose suggestion were actually beneficial for the organization

•Jet Airways can increase Late bird / Night bird flights between metros

•Jet Airways should schedule more number of flights to and from station like Delhi,
Mumbai, Chennai, Collate, Bangalore as these sectors account for high payload

•Jet Airways needs to undertake aggressive Marketing

•Jet Airways should undertake customers satisfaction survey

•Jet Airways should make provisions to add up more financial benefits for its
passenger
•Flight status should be made available through SMS and updated regularly
•New approaches should be identified and rewarded so that it serves as example for
others

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 ACKNOWLEDGEMENT

We would firstly like to thank Avlon

Aviation Academy for providing us this
opportunity.
A very special thanks to
Mrs.Vandana Sehgal for giving us her
moral support and technical guidance
during the class and in due course of my
project. 46
 i n d i a ' s f i n e s t
i n t e r n a t i o n a l a i r l i n e

47