INTERNAL ASSESMENT TEST - I

INTERNAL ASSESMENT TEST - I

Year IV / Semester - VII

Year IV / Semester - VII

Mechanical Engineering
GE2022 - TOTAL QUALITY MANAGEMENT
Time: 180 Minutes

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Max. Marks 100

Date & Session: 12.08.2015
Answer ALL Questions

Part A
Answer ALL Questions (10 x 2 = 20 Marks)
Define Quality.
Write the equation that would quantify quality.
What do you understand by quality statement?
What are the seven faces of quality?
What are the concept of TQM?
What is the Juran Trilogy
What is motivation?
What are the Japanese 5S principles?
What is meant by Cost of quality?
What are Quality Circles (QC)?
Part B (80 Marks)

11. (a) Indicate the dimensions of quality with examples. (16)

(OR)
(b) What are the principles of TQM?(16)
12. (a) List out the barriers of TQM implementation. (16)
(OR)
(b) Enumerate Deming 14 points of management. (16)
13. (a) What is the need of service quality; explain the dimension of service
quality. (16)
(OR)
(b) Explain all the elements in 5S principle and also the implementation
procedure of 5S in a manufacturing company.(16)
14. (a) Explain in detail the concept of employee involvement.(16)
(OR)
(b) What are the factors that KAIZEN focuses for continuous
improvement?(16)
15. (a) Define motivation and explain any two theories of motivation. (16)
(OR)
(b) Explain the different approaches towards continuous process
improvement. (16)

Mechanical Engineering
GE2022 - TOTAL QUALITY MANAGEMENT
Time: 180 Minutes

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Max. Marks 100

Date & Session: 12.08.2015
Answer ALL Questions

Part A
Answer ALL Questions (10 x 2 = 20 Marks)
Define Quality.
Write the equation that would quantify quality.
What do you understand by quality statement?
What are the seven faces of quality?
What are the concept of TQM?
What is the Juran Trilogy
What is motivation?
What are the Japanese 5S principles?
What is meant by Cost of quality?
What are Quality Circles (QC)?
Part B (80 Marks)

11. (a) Indicate the dimensions of quality with examples. (16)

(OR)
(b) What are the principles of TQM?(16)
12. (a) List out the barriers of TQM implementation. (16)
(OR)
(b) Enumerate Deming 14 points of management. (16)
13. (a) What is the need of service quality; explain the dimension of service
quality. (16)
(OR)
(b) Explain all the elements in 5S principle and also the implementation
procedure of 5S in a manufacturing company.(16)
14. (a) Explain in detail the concept of employee involvement.(16)
(OR)
(b) What are the factors that KAIZEN focuses for continuous
improvement?(16)
15. (a) Define motivation and explain any two theories of motivation. (16)
(OR)
(b) Explain the different approaches towards continuous process
improvement. (16)