Bilal Mujtaba

5130 Crain St. Skokie, IL 60077 * 224-616-7549 * bmujtaba87@gmail.com

Objective
Seeking a challenging and progressive position in which I can utilize my exceptional organizational skills, extensive customer service and
experience in operations to the benefit and success of the company.

Education
Santa Monica College, Santa Monica, CA

September 2009 June 2011

Devry University, Chicago, IL

September 2007 June 2008

Niles West High School, Skokie, IL

September 2001 - June 2005

Experience
Hawthorn Suites by Wyndham Northbrook-Wheeling, Wheeling, IL Director of Sales

August 2013 April 2014

Prospected new accounts on a daily basis, performed weekly sales calls, and acquired several new corporate accounts.

Analyzed Hotelligence and the STR reports and worked closely with the revenue manager to maximize revenue while
maintaining our fair share in the market.

Worked closely with the Operations manager to ensure a positive experience for every guest.

Maintained relationships with current and past clients.

Was responsible for forecasting, month end reporting as well as budgeting.

Holiday Inn/Wyndham Santa, Santa Monica, CA, Front Desk/Sales Manager

April 2010 - August 2013

Booked groups according to budget requirements.

Maintained relationships with current and past clients.

Handled all group bookings, ex. T&T, MICE, Corp, Wholesale, as well as LNR accounts.

Maintained relationships with Global account representatives to expose our hotel to different markets

Was responsible for forecasting, month end reporting as well as budgeting.

Worked closely with the revenue manager to maximize revenue for group and transient business.

Performed blitzes to gain business from companies in neighboring cities.

Proficient in the OPERA system in all areas: Sales, Accounting and Front Office Operations.

Maintained all social media platforms: Facebook, TripAdvisor, Twitter, FourSquare, and Google Places.

Skills

Proficient in Microsoft Word, Excel, Power Point, Access, Photoshop, Hotelligence, Wynview, Delphi and Social media
platforms such as: Facebook, Twitter and Google +.
Strong technical, Organizational, Time Management, and Customer Service Skills.
Solid experience in all areas of Front Office, Revenue, and Accounting.
Clear, concise written and verbal communication skills.
Working knowledge of computers and general IT.
Strong budgetary, projections, and cost control skills.
Creative problem solving skills.
Create courteous, friendly, professional work environment.
Follow/enforce company policies and procedures.
Ability to type 80 WPM consistently.

References
Available upon Request